One star because of the experience (which I'll get into in a second, believe me you want to keep reading) TL;DR, this place BRUTALLY killed a MOUSE in front of my friends and me (using 3 different methods - fire, stomping, whacking with a broom)
Would have been a 2 stars regardless because of the food.
#1 red flag was the fact that it was cash only bc the credit card machine was being 'shipped' from California, ok fine bc it had at atm machine there.
#2 was when we asked about the Unagi vs fresh water eel don, the waiter said the menu is messed up but they're actually the same item (?) the Chinese translation definitely wasn't the same and they're very different types of fishes.
#3 we asked for the ginger milk tea and was told we could get 30% sweet but then the waiter comes back and says they can't do it bc they use a ginger sugar (lol, ok)
#4 they asked if we needed our tea pot to be refilled and we said yes but the waiter took it away and never came back with it until we asked multiple times.
ANYWAYS, with all of that said, the food just wasn't good, I had one piece of the eel and stopped eating and chucked it. The chirashi was just ok as well as the Taiwanese chicken. The calamari was too breaded and couldn't taste the squid inside, the rolls were too small and the waffle with green tea wasn't good. My friends and I really have NOTHING good to say about the place despite us going over the food/any redeeming factors over and over.
Now to the finale, this is what happened:
1) Friend notices a mouse in little space between outside and inside door
2) We get grossed out but took a picture of it and immediately notified the management
3) Management came over to take a look and ignored it for a good ten mins
4) Some bald guy goes outside with an iPhone (for light) and a FLAME THROWER (the kind you use to melt the top of creme brulee and tries to burn the poor mouse (WHY COULDNT YOU JUST USE A BROOM TO SHOO IT OUT as the first solution instead of trying to light it up?!)
5) Man lights up the mouse's tail but mouse is too scared to leave (duh)
6) Man opens up the door and starts to use a broom and mouse runs back and forth and doesn't go outside bc it's hiding behind the ATM machine
7) Another guy comes out with a broom and tries to shoo it out and still it's not budging.
8) Finally mouse runs and the bald man traps it in the corner with his foot. Then he STOMPS ON IT 3x!!!!!! Instead of holding it with foot and just shoo it with the broom bc he was so pissed.
9) We record all of this and get super grossed out and sad that we thought they killed this little animal unnecessarily
BUT THERE IS A TWIST AND IT GETS WORSE.
10) Other man tries to sweep mouse out to street and mouse starts trying to run bc it turns out that the mouse was only seriously injured and not dead
11) THE MOUSE IS LITERALLY ON THE STREETS ALREADY, the bald man chases after it and whacks it repeatedly AS HARD AS HE CAN until it's dead.
12) The mouse is dead with its guts on the street now and he sweeps it to the mounds of garbage bags. PURE Brutality? I'm not a mouse lover but this story sounds pretty shitty, right?
HEY BUT GUESS WHAT THE STORY DOESNT END HERE.
13) The second man comes into the restaurant and has the NERVE to come over to us and says VERBATIM 'hey, the mouse came from the outside, not the inside. I saw you recording, can you delete...'
I CUT HIM OFF right away. I said also verbatim 'what's on our phones is our property and we will do what we wish with it, please give us the check'
Ok #1 what makes you think you don't need to apologize for us witnessing all of that? #2 why do you think you can ask us to delete our videos and pictures?! Doesn't even make sense!!!
THEN ON TOP OF ALL OF THIS, they gave us a measly 10% off our bill thinking it'd be ok. We aren't asking for a free meal nor did we ask for any of this but if you're gonna comp anything, 10% is nothing. Please. A measly small apology when we were still at the restaurant before we just left.
I posted all the pics/videos as soon as we walked out and have gotten an email from the owner. My friends and I have discussed at full length (like actually 1+ hour) on what to do and we decided that it was best to let the Yelp community what happened. It made us super sick, disgusted, and really upset after we left because of what we saw. Definitely one of the worse restaurant experiences we've all ever encountered. Not ok. read more