Floor Store has finished another fantastic floor, the 4th one for us. Gustavo and Jorge did a…read morewonderful job putting in the new carpet...it's beautiful!!! Sarkis is great to work with and always stays in touch!!! You can't go wrong using Floor Store!

Sarkis, the Wanders -- they're all a wonder! Sarkis helped me pick out the flooring to replace the…read moredamaged and otherwise gross-colored flooring throughout our new home with gorgeous laminate and carpet. The proposal was competitive and within our needed timeframe. They transformed the house. Great communication throughout the process, especially since the laminate happened before the carpet, and the carpet couldn't be installed until after the painters were done. (It's weird being in the middle of all that planning but everyone was super understanding and helpful.) It was worth every penny. I'd work with Sarkis and The Floor Store again in a heartbeat.

Mike is a true professional. We could not be happier with our tile he installed in our kitchen. He…read morewas extremely helpful throughout the process and helping us understand the project. He also had to replace some drywall behind our sink that was in bad shape. He insisted on making sure the job was done right. He is very meticulous and detail oriented. He was very communicative during the process and completed the whole job in a timely fashion. We are certainly going to hire him back to do the tile in our bathrooms.

Mike has done two major bathroom renovations in our home, including a full upstairs bathroom gut…read moredown to the studs and subfloor, as well as our primary bathroom with a large custom-tile shower, frameless glass, and freestanding tub. The quality of his work speaks for itself. Mike is meticulous with his tile work and clearly takes a lot of pride in getting the details right. He's also a licensed general contractor, which made a real difference on projects this involved. He understands everything that needs to happen behind the finished surfaces, not just what you see at the end. He was dependable, straightforward, and genuinely easy to work with throughout both projects. When someone is working in your home for an extended period of time, that matters just as much as the finished product. We've trusted Mike with two substantial remodels and wouldn't hesitate to call him again. Great craftsman and a good guy. Absolutely recommend him.

Joanmarie in the design center has been wonderful to work with. She helped me pick out materials…read morefor a whole home renovation. Unfortunately, my contractor had not done the flooring the correct way (he is not affiliated with Floor and Decor's contractors). Joanmarie helped me right away to work on obtaining the same flooring and worked with me on the replacement costs. She was incredible!

Their warranty process needs to be improved. Started the process a couple weeks ago their own…read moreFlooring contractor had a discussion with the manager and told them the floor was no good, but still they make me jump through some hoops send you to the escalation department. they say it's a third-party entity that takes care of your escalation/Warranty. So remember, they don't even honor their own Warranty. And then they dragged their feet. It should not take days for them to contact you.

I would like to commend Lisa Waffle for the excellent service she recently provided us…read more We have multiple orders through our contractor and designer, and we came into the site to review our choices. Our order was not easily accessible, so several items were in question. Lisa reached out to the staff member heading up our order, to the slab department, and to our contractor. She spent a great deal of time locating the updated information, and then proceeded to organize the order by room. Her efforts distilled all of our visits to Bedrosians, and resulted in a far more user-friendly version of the materials for our project. This was invaluable for all parties involved. In addition, Lisa assisted us with final design choices. Lisa went above and beyond expectations to offer resolution in a kind, patient, and professional manner. Thank you Lisa for your skilled and knowledgeable efforts on our behalf!

Great selection. Many slabs. So hard to choose! Sara…read moreMiller was SO helpful trying to hook us up with what we wanted. We ended up with two slabs of Taj Mahal quartzite and are delighted with the results.

Ben and his teams did a great job with my custom shower. The workers made sure to protect my…read morefloors and cleaned up afterwards. They communicated with me during the process. It took longer than I expected but it was worth the wait. They took the time to match up the panels so they move throughout the shower. I would definitely recommend them.

Apex did an amazing job. Extremely professional and accommodating. Delivered with amazing quality.read more

Professional, efficient, helpful, they were available with a text, an email or a call, and…read morefriendly! Their prices were very reasonable! We highly recommend them.

Very helpful and very knowledgeable! Rosemary is a rockstar! She was so kind and helpful and so…read moremany ways and she also gave us a spare 2 x 4 to ensure safe travels! A+

I'm a little embarrassed to write this review, as Rafael did the work on my house in June of 2022…read moreand I'm only writing this review now. BUT, alas, here I am. 5 stars, but you knew that already, given the non-stop 5 star reviews that he has. And let me tell you, he earns every single one of those 5 stars in every single 5 star review, including this 5 star review. Rafael is professional, meticulous, friendly, respectful, and really does go above and beyond. It's great when you find someone that is a masterclass of their craft. It's good when you find someone that is competitively priced. It's nice when you find someone that genuinely CARES about their clientele and want their clientele to be 110% satisfied. It's AMAZING when you find a combination of all three. Seriously, you need tile work? Please, don't look anymore. You won't get better than Rafael. Book him. Be prepared to have your socks knocked off. If you don't believe me, well, then, believe my pictures. They speak for themselves. We got counter to ceiling herringbone in a ceramic 2x8 tile - not exactly a walk in the park, and a skill that definitely takes years to master.

Rafael was top notch, a true artist and artisan. He exceeded my expectations and I learned to…read moreappreciate tile installation watching him work.

I didn't have a big job, just my kitchen backsplash but from the start my interaction with Nick was…read moregreat. He spent almost 45 minutes at our initial meeting, taking measurements and then gently telling me the glass tile I had picked out wasn't the best choice if I wanted a really good outcome. He sent me to a great tile store and gave me a very competitive quote for the job but warned me he would have to squeeze me in between jobs he had already booked. Our first install date didn't work out because the tile was delayed. The second date available I couldn't do. It looked like we would have to wait an extra month but Nick called about two weeks later and asked if the next week would work. He was super communicative and got everything done in 2 & 1/2 days even though I added an extra couple of feet I wanted tiled and changed the color of grout when it looked like what I originally picked out wasn't going to look right. He was very understanding and took it all in stride. The end result was beyond my expectations and I'm very happy with it! Nick did a tremendous job. I would definitely recommend him and will be keeping his number just in case any future tiling projects come up. It's hard to find someone who takes pride in their work, is great with communication, and does the job for a very reasonable price, so I'm glad I found Williams Custom Tile.

We cannot say enough positive things about Nick Williams and the craftsman that he is. We had…read moreseveral interviews lined up and cancelled the others after meeting with Nick. He explained to us how to choose the best tile and what might happen if we don't. We just finished phase 1 of our project, tiling our family room, master bedroom and bath, and living room. Nick would always arrive when he said he was coming, was respectful of our home, discussed any decisions that had to be made explaining our options and any downsides, and best of all did a fantastic job installing our tile. The craftsmanship cannot be beat. I would trust Nick to install any tile that you have anywhere in your home. You will not be disappointed. We begin phase 2 next week and then we loved it so much we have ordered more tile for a phase 3 after that.

The staff there is very knowledgeable and helpful. They helped us pick out all the tile for our…read morebathrooms and we were so impressed with them. Highly recommend this company.

Jon and Gigi are SO kind and helpful! They know a LOT about the industry and Jon with his tile…read moresetters gave us all kinds of tips and pointers regarding our purchase. We came in on a whim and found what we didn't know we were looking for! They helped us choose grout color and took the time to match up our pre-purchased (from another store) detail glass tiles with our new shower floor tiles and shower wall tiles! They loaded it all up into our truck and when our work was almost complete we ended up needing additional wall tiles and less floor tiles. ZERO hassle. I was worried the return process would either be denied or difficult and neither of those things occurred. Jon is straight up honest with his time and business. We know where to go next time and we'll drive from Woodland again NO problem!!

Hired OC Tile for a shower tile repair project. Old home 1950s retro shower. Had a crack and…read moreleaking in the base of the shower. Kelly worked with us throughout the process to make sure all Ts were crossed and Is were dotted. Since we did not want to do a full replacement due to the aesthetic mint green look but could not locate mint green tile, we went with a white (from Daltile). Kelly & Antonio cut out bottom two rows and border, installed new mortar bed, Schluter Kerdi waterproofing, and new bright white tile. Job completed quickly on time and at a competitive price. Thank you Kelly & Antonio! We will definitely be using OC Tile for our future tile needs.

Good communication. Good price. Easy to work with. I recommend this…read morebusiness...........................................................................