After leaving one AutoZone, I stopped at the one at 2602 S Congress and I wished I would have kept…read moredriving. Max, I'm pretty sure that was cashier's name, ran a test and told me that my oxygen sensor was bad. He states he knows a mobile mechanic, Edgar, and he doesn't speak English; he gets to shop in less than 5 minutes. Max asks me to move my car to the side; he stated the store manager is cool but the general manager has a problem with people working on cars in front of shop. After part is "installed," Edgar puts numerous bolts in a garbage pail and drives off. My car gave out shortly after starting it; call AAA. I went into store to ask for name and numbers of sales associate and mobile mechanic. Wrong numbers were given; not surprised.. Before car was towed back to San Antonio, the tow truck driver looks where oxygen sensor is and tells me nothing is there. Yesterday, car was towed again and I asked the guy if he wouldn't mind telling me where a part was; he said no and also told me oxygen sensor was not there. AutoZone, in the Windsor Park, area did an excellent job of assessing and did not try to take advantage of a disabled individual. The same can't be said about the location at 2602 S Congress. AutoZone, sales associates like the ones who worked Sunday afternoon, are not a professional look on your company and will have customers going elsewhere.

What lifesavers, shout out Max for helping me with my battery vent. When the plug didn't fit on my…read morenew battery this guy took an hour of his time to brainstorm with me and eventually we (he) figured it out. Without this dude I would have missed my job interview For real, best customer service I've ever gotten!

Had to get a new headlight so I came here because I read they help with the install for free…read more Nothing I couldn't do myself without a YT video, but the courtesy is greatly appreciated! Enrique was so kind and super helpful!

S Congress location is outstanding. Mark really helped me out. Had a unique battery situation and…read morehe had the tools for the job. I will be back!

What a gem! We searched for weeks to find a company that could sell us and install a trailer hitch…read moreon our 2025 Toyota Grand highlander. Some of the Toyota dealers were unresponsive or not interested. Other Toyota dealers want approximately $2400. After posting on etrader we received a call from Joshua of Texas Hitch & Truck Center. after a couple of phone calls with questions we had we decided they were our best option. They were really terrific and we paid less than have the price the dealer were charging. Both Joshua and Hector provided the full support we needed and they did it within hours. A really trusting and positive business. No tricks and no worries. My wife and I highly recommend Texas Hitch & Truck Center for their technical knowledge, quality work and great price. Antonio V

These guys were awesome and honest, communicated well and also had great suggestions, I will be…read morereturning here to have more work done in the future!

David is absolutely wonderful! He is extremely helpful and knowledgeable. He helps out in any way…read morehe can and he is actually honest, that is so rare nowadays. Highly recommended!!

Been Dealing with David for over 19 years in the business ..Hands down one of the "BEST" In the…read morebusiness always taken care of us on Our Parts needs..

Called to ask about their parts and the guy who answered was very friendly and helpful. Showed up…read moreabout an hour later, I was able to easily figure out where I needed to go for what I was looking for. I was in for just a replacement rear view mirror. It was pretty hot outside but to my delight they sold cold beverages inside. Found the exact one I was looking for and it was affordable at 12$. Only downside (on my part) was when I was there looking through different cars to find my part, I lost my necklace and have been pretty torn about it.

Awesome deals served up by friendly staff seven days a week; what's not to love?! This place has…read morereally been a blessing to my small business over the years. Thanks AWAP!

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

Extremely helpful people, attentive and caring. Highly recommend taking all your car issues here!read more

Raul was the best! Helped me pick out and replace my headlights in less than 10 minutes! Awesome…read moreexperience!

So I needed a front axle assembly for my jeep TJ. A search led me to the folks at quality auto…read moreparts. I sent my message of what I was looking for and I got a very quick response via text and call. I couldn't talk at the time so I texted back and forth I was given a fair price which included shipping and no core needed. I placed the order and waited. Then something in me said check the reviews. Some not so good reviews made me extremely nervous. I texted I called and was asked to just have patience and give them a chance to make me happy. I will say that it shipped out fine and with tracking it arrived within the estimated timeframe. I had it shipped directly to the mechanic and he said he had a hard time determining which parts on the assembly to use and which of mine to use. The part came directly off of a used jeep so it was clearly dirty and used, but that's what you're paying for. All in all I'd say the part was beyond satisfactory. The timeframe also. The customer service up to delivery was on par as I was the one worried. They did what I paid them to do and it all worked out.

SCAM and Counterfeit…read more This business uses a warranty process that functions as a trap. Quality Auto sells high-risk aftermarket transmissions to financially vulnerable consumers, then uses labor-cost barriers to prevent warranty enforcement. Their standard response is that they will not pay labor costs and will not process a refund or replacement unless the transmission is removed, which they also will not pay for. This makes the warranty inaccessible by design. ALSO The company advertises complete used transmission assemblies with warranty coverage. In my case, the transmission delivered was missing a required vacuum system component. It was incomplete at the time of shipment. A materially incomplete transmission assembly presented as a complete, install-ready unit is not what was ordered. It functioned as a counterfeit representation of the product sold. This is not simply "lower quality." It is a materially different product than advertised. Our family vehicle's transmission failed on Christmas Eve (Dec 24). Because we could not afford a $5k-$7k new transmission or a replacement vehicle, we purchased a 62TE transmission from Quality Auto on Dec 29. The part arrived on Jan 7 and was installed by AAMCO Transmissions by Jan 22. Problems were apparent immediately. At Quality Auto's direction, I provided video evidence and took the vehicle to AAMCO Transmissions on Jan 31 for an independent evaluation. AAMCO is a third-party transmission specialist and their inspection confirmed internal transmission failure. All documentation was provided within the warranty period. What followed was a delay pattern: Repeated assurances they were "there for me" No inspection history or response documentation provided No material action taken Their position never changed: They will not pay labor to access the warranty They will not process a refund or replacement unless the part is removed, at the customer's expense This creates an unavoidable situation: The consumer cannot afford removal The business refuses to acknowledge failure The warranty becomes practically unreachable This is not an isolated incident it is a business practice. These are not restorers rebuilding specialty vehicles. These are moms and dads with family vehicles -- minivans used to get kids to school and families to church. A warranty that requires thousands of dollars in labor just to prove a defect is not a real warranty. It is a financial barrier designed to prevent claims and prey on families. A review of BBB complaints shows a repeated pattern: * Customers receive incorrect transmissions. * Customers receive incompatible units. * Customers receive incomplete assemblies. * Customers are told to swap tail housings or modify parts after delivery. * Multiple incorrect units are shipped to the same customer. * Customers incur repeated labor and delivery costs. In documented cases, customers were sent multiple wrong transmissions and told they only needed to change a tail section. Each attempt required removal and reinstallation labor. The business absorbs none of that cost. When errors occur, the only remedy offered is return of the part after removal at the customer's expense. Labor is never covered -- even when the seller shipped the wrong or incomplete product. This creates the structure of the SCAM: Sell a major drivetrain component priced near installation cost. Advertise it as a complete, functional assembly. Deliver an incomplete or incompatible unit. Customer pays to install it. Customer discovers defect or mismatch. Customer must pay again to remove it. Replacement or refund only issued after return. Consumer absorbs all labor losses resulting from seller error. Because transmission removal is expensive, many consumers cannot afford to exercise the warranty. The warranty exists on paper, but access requires absorbing significant additional loss. In addition, claim handling reflects consistent delay tactics: * Requests for documentation already provided. * Staggered or slow responses while costs escalate. * Public BBB responses that appear cooperative but avoid addressing misrepresentation. * Refusal to offer shared-cost or negotiated solutions. The issue is not simply whether the business responds. The issue is that the product delivered does not match the advertised value, and the corrective process requires the consumer to pay for the seller's mistakes. This pattern disproportionately impacts vulnerable vehicle owners -- including elderly individuals, single parents, and families relying on high-mileage vehicles -- who are seeking affordable repair solutions and cannot afford to pay removal labor twice. Supporting documentation is available here: https://drive.google.com/drive/folders/1OFsnFkX7PE-VBJZS-W_VgXtNfs6wnr6R This appears to be a repeated operational practice involving materially different product delivery combined with a warranty structure that shifts all financial burden to the consumer.

After a windshield wiper blade malfunctioned in the rain, I returned to the store. The manager…read morequickly exchanged it for a comparable blade as I was uncomfortable using the same brand, and even went to the trouble of installing it for me. IN THE RAIN. Above and beyond the call of duty. Great job!

Dillon helped us out and was honestly so helpful. We were asking a lot of him and he never stopped…read moretrying to help and was really patient with us. Thanks, Dillon!

Came in for an issue with my battery and was promptly assisted and helped. Lupe did a great job…read morehelping me figure out what was wrong with my battery and gave me options for purchase and differences between warranties. I left feeling very comfortable and knowledgeable about what I was receiving and what made more sense for me and my vehicle. I was in and out of there within 30 minutes with a battery that was replaced by Lupe and feeling very reassured.

Stopped in early in the morning. Henry was the only person at the front. There were two people…read moreahead of me but he was able to quickly juggle several tasks at once like a champ! His patience and amazing customer service skills were stellar!