After leaving one AutoZone, I stopped at the one at 2602 S Congress and I wished I would have kept driving. Max, I'm pretty sure that was cashier's name, ran a test and told me that my oxygen sensor was bad. He states he knows a mobile mechanic, Edgar, and he doesn't speak English; he gets to shop in less than 5 minutes. Max asks me to move my car to the side; he stated the store manager is cool but the general manager has a problem with people working on cars in front of shop. After part is "installed," Edgar puts numerous bolts in a garbage pail and drives off. My car gave out shortly after starting it; call AAA. I went into store to ask for name and numbers of sales associate and mobile mechanic. Wrong numbers were given; not surprised.. Before car was towed back to San Antonio, the tow truck driver looks where oxygen sensor is and tells me nothing is there. Yesterday, car was towed again and I asked the guy if he wouldn't mind telling me where a part was; he said no and also told me oxygen sensor was not there. AutoZone, in the Windsor Park, area did an excellent job of assessing and did not try to take advantage of a disabled individual. The same can't be said about the location at 2602 S Congress. AutoZone, sales associates like the ones who worked Sunday afternoon, are not a professional look on your company and will have customers going elsewhere. read more

See all

What lifesavers, shout out Max for helping me with my battery vent. When the plug didn't fit on my new battery this guy took an hour of his time to brainstorm with me and eventually we (he) figured it out. Without this dude I would have missed my job interview For real, best customer service I've ever gotten! read more

Amazing help with changing and buying a battery. The tech explained every step of the process while doing it with me

I came into the store to return some brake fluid. I left it on the counter. I went and got some motor oil. I went back to the same cashier. He tried to charge me for the brake fluid instead of refunding it I said, sir why are you charging me for this? He took it off the transaction. Then argued with me about returning it. I end up paying full price for my motor oil instead of getting a refund. I told the gentleman he did it wrong. He catches an attitude with me, then grabs my arm when I go to get my paid for merchandise off the counter. I am left screaming asking for the manager. The manager proceeds to take eight minutes to refund my brake fluid absolutely nobody addressed the fact that this guy grabbed my arm. Older man with an accent, his name is like Josef. I will be contacting corporate. You're lucky. I don't sue you for assault read more

AutoZone - Refund - Auto Parts & Supplies Near Me - Austin, Texas

See all

I needed a new reverse light for my car and wasn't sure how to install it. Lawrence changed my reverse light for me and was so kind and professional!! Thank you so much! read more

Max was amazing and helped me fixed our complicated headlight! Above and beyond service!

Great experience! I had a brake light go out & Ken changed it for me. It was tough to get to the bulb but Ken made it happen! He was kind and patient. I appreciated his help greatly. read more

Rueben was so great! I took my car in to see why a check engine light came on and he helped me trouble shoot, replace the battery, and reset the car. Such an easy process and very friendly. Thanks! read more

Ruebien helped me replace my rear turn signal on my Jeep Grand Cherokee! Extremely helpful! Recommend this Autozone to anyone that needs a quick fix :) read more

I need to do this I need to do this. The reason why I'm saying twice cause there is a such a nice lady her name is RUTH with a good costumer service helping me out all the time I went back today again and she was in a good moon & also her boos was so kind I feel bad I don't remember her name but she's WHITE she will remember why I do said WHITE LOL. It's a Nice place to buy wherever you need for your car tho. read more

Rueben was such great help. He installed a new battery for us even though he didn't have to. Would recommend this store to anyway

Amazing service! My battery died, and after waiting for roadside service to jump it, it was after 7 pm. And once the car was started, I had to find a replacement or I would never be able to turn it off! I called Autozone and confirmed they had what I needed and headed over. They had the battery and went to work installing it. My car wasn't the easiest, but they were problem solvers and figured out how to do it. And just like that - my car was good to go! It was 100+ degrees and not a great time to be outside working on a car. I highly recommend the S. Congress AutoZone and cannot thank them enough. read more

Looking for some parts for my truck I find this place to be my favorite one. But not all employed are the same. I love the lamar location and Sprindale so far. To me this places need to improve costumer services that means be friendly and polite to all customer I found some good people here at this location but others. Don't care about business I guess . They just want to earn that paycheck I was returning some items to this locations I found this employee name Andrew not happy taking return no asking anything. Providing me mediocre service like I don't want to be doing this just get yours parts and go. Understand if you are going late to bed last night . Well you have work to do. Be nice and passionate with your Job :) is all about it Thanks Please excuse my bad typing . read more

AutoZone - Auto Parts & Supplies Near Me - Austin, Texas

I came in needing a new battery as my current battery was leaking and caused a severely corroded battery terminal. Alexis took on the task and then Valente jumped in to help try and replace the battery and save the original terminal. They spent over an hour trying to remove it so I didn't have a buy another terminal which I would have been happy to do so but it just wasn't giving so they ultimately decided to replace the terminal and they didn't even charge for it. They did everything they could to help and I am so grateful. So glad I decided to come here. Customer service is 10/10!!! read more

The best autozone I've ever been to. Needed to test my battery and thought I'd get some oil and a filter while I was there. They tested my battery, replaced it, and lent me some tools so I could do the oil change there to avoid having to dump the old oil later. I was in and out within 20 minutes. Again, best autozone ever. read more

How disappointing, I sent my daughter who is in college, to Autozone to get a new battery for her car. I have received good service from other Autozones in the past and when I called the store on S. Congress to confirm I could pay with my credit card over the phone, to which the counter person who answered the phone said, "No ProbLem". Well, it was a problem when my daughter got there and another counter person said they had to have the physical credit card to pay for it. So she had to put it on her credit card which I did not want her to do as she is leaving on a school trip tomorrow and needs that credit space available on her card for that trip. Not sure if the counter folks are inadequately trained or did not want to take an extra couple minutes to take my credit card over the phone. Signed, A Very Disappointed Past Customer read more

Went in to purchase a battery for my key fab for my car. The employee who was working at the front was very stern and rude. He then proceeded to open my key fab WITH A KNIFE and ended up breaking the inside. He was confused as to why the key wasn't working when I tried to unlock my car. When I found out he broke the inside of the key fab, I went to the dealership for a quote on a new key fab. $500!!!!!!!! Something super simple and originally cost $20 is now over $500 for a replacement key fab. I've been sitting here at the dealership waiting for over 2 hours. I was told I can file a claim with autozone in order to get my money back but that's not a guarantee. This was a huge waste of my time over something that should have been super simple. Horrible experience. Rude, untrained staff. And a waste of $500. Do not go here. read more

AutoZone - Broken parts to the key fab. - Auto Parts & Supplies Near Me - Austin, Texas

See all

I've never felt like more of an inconvenience or worse about a purchase. Worst attitude of a sales person I've ever encountered. I didn't receive any information, just "bad battery" along with a few annoyed/rude remarks. If I didn't need a new one to drive off the lot I would've gone elsewhere. read more

I work in retail and typically do what as much as I can to help people, which was the opposite of my experience at this AutoZone. I am thankful that they were able to test my battery at no cost as I've been having trouble with it recently. When I walked in, a guy said he could help me and then went behind the aisles for 5 mins while I waited for him to hand me off to a woman who tested my battery, acting like I was an inconvenience to her the entire time. She proceeded to tell me "yeah it's bad." Without offering any more assistance or direction, she told me they wouldn't do it for me and I'd have to go somewhere else. It would've been nice to have her explain what she meant by "bad" and at least make suggestions on the next steps I should take, considering she works at an auto parts shop, but maybe I'm expecting too much from sales associates... Maybe they both were having a bad day. I highly recommend Meineke off E. Ben White was so helpful and they deserve all the credit and praise!! read more

Nothing to said, just I have a proof of how disgusting people can be. Should be more cautious when paid. From $26.99 to $44.78 $17.79 difference, plus double ride and the waiting in line and one more day to change the oil. read more

See all

Workers here aren't properly trained and rely on their manager for absolutely everything when half the time the manager isn't available. Just trying to get my refund after returning my old car battery for the warranty and I've already came 3 times where they say "you have to wait for our manager" like Jeez why is this manager never here?? read more

They're the best! I've come to this location multiple times over the years for random car needs like A/C coolant or blinker bulbs and the staff is always able to point me in the right direction. Super knowledgable!! read more

At some point ~ in the last storm ~ one of my windshield wiper blades turned on the other one and they had it out. One did not survive. {insert sad music} I went to A/Z for replacements and Ted not only installed the new ones, but he adjusted the 'arms' so the blades wouldn't get into any more altercations. A Guinea hen wandered up to observe and Ted tossed it a snack. {insert happy music} Dinner AND a show! read more

Super satisfied with my visit and assistance from Adam! He helped me out on his way in the building would've been nice if the employees currently there helped but overall a great location! read more

Rigo was the best! I came in looking for a fuse circuit and not only did he find the right one (and discount an open box one), but he cut the wire, stripped it, and crimped the new fuse for me. Highly recommend and amazing service. read more

This location insisted that I needed to wear a mask. I wore one, had my item checked out and left. This is the second AutoZone store I went to that imposed a mask policy just to buy their products and receive their services. This is wrong and unjust. There is no reason to force people to wear masks in order to buy a product or to receive services. For this reason, they receive one star from me. read more

Super rude and unhelpful. If your machine is broken maybe ask for a new one?? Not sure what the point of living next to an auto zone is when they don't tell you to go elsewhere. read more

I had a problem installing my passenger side windshield wiper blade and without hesitation, Jason helped to install it. I didn't know that there were clips included that weren't necessary. He also helped when I was given the wrong air filter. He offered to help reinstall it after making sure I had the right one. Because of customer service like this, you have gained a "new" loyal customer. Job well done Jason read more

Outstanding service! My battery was dead as a door nail this morning and I was a real pain in the behind worrying about whether it was the battery or the alternator. Clayton went well above and beyond to help, doing tasks that he was in no way obligated to do. In spite of my hemming and hawing and worrying about battery or alternator, alternator or battery, Clayton patiently tested, advised, suggested, and ultimately got me back on the road with the new battery I needed. Thank you, Clayton and thank you, Autozone. read more

Patrick is a superstar! The customer service was outstanding for this locations's AutoZone. Such a professional and so knowledgeable. Will recommend over and over again. read more

I brought my SUV to change the battery that was under warranty. Adam took care of it and install a new battery for free. It took a while because the terminal was corroded. It took almost 30 mins to install it. The rep was very professional and accommodating. Thank you Adam read more

Manny was great over at Autozone store #1320. I had an issue with my battery and he did not hesitate to diagnose the issue. He made a great battery recommendation and despite having to do a little extra work for the battery installation, he went ahead and got the job done. I greatly appreciate amazing customer service and Manny went above and beyond. It's because of great people like Manny I continue to turn to Autozone for my quick fix car issues. Thanks Manny & Thanks Autozone. I will recommend this location to anyone looking for auto parts! read more

A few weekends ago a friend and her 4-yr-old boy came to Austin to visit. She wanted to buy healthy snacks for the boy at Whole Foods since her small-town grocery only carries snacks that are too sweet or too salty. I met them at WF, shopped with them, then went out to their minivan. The battery was dead. And it was a Sunday. We moved the kid seat to my pickup and ate lunch at Freddie's, then went to this Autozone to buy jumper cables. We went back to WF, I jumped the minivan and learned that this was the original battery on a 5-yr-old vehicle. I didn't want them driving home with the risk of being stranded, so we went back to Autozone. I bought a high-end battery there and first a wrench and pliers so I could install it. The bolts were corroded, so I went back inside and bought a Vice-grips, which was encased in plastic that would survive a thermonuclear explosion. The guy at the counter took it in back and opened it up for me. I finished the installation and took the old battery in for the exchange. The counter guy offered me some hand cleaner and a shop rag to clean my hands. I'm not helpless in a situation like this, but I was without my toolbox, and I think the guys in the store were entertained by watching me change the battery in their parking lot. All through the ordeal they were friendly, helpful, and courteous. My friend is pretty cute, so maybe it was her they were watching, not me. read more

This place sucks, do not waste your time. I was very stressed out as my car battery died yesterday. A friendly neighbor gave me a jumpstart and recommended that I head to Autozone. They sold me the most expensive battery they had, did not offer to test my old one first and they refused to install the battery for me. They advertise that they do all of these things! The guy working there claimed they could not install my battery because of the type of battery mount I had. I own one of the most common and popular types of cars, a Honda Civic! I felt he was bs'ing me but I didn't want to start a fight so I went along with it. I called a friend who recommended I take it over to Walmart. The guys at Walmart were very nice and installed it for free. The Walmart mechanic said, " I can't believe Autozone wouldn't install this for you. All Hondas take the same type of battery and it is very easy to install." He had it done for me in about five minutes. Also, this Autozone is in an area heavily populated by Hispanics so many times when I have gone in, I am the only white person there. The employees there ALWAYS give me a bunch of attitude. I can only assume it's because I'm white or because I'm gay, or both. Either way, bigotry is wrong. Their prices are super expensive. I got my car's tensioner at the Honda dealership for half of what Autozone had quoted me. Yesterday was the last time I ever patronize this place. I would give them zero stars if I could. Don't give yourself frustrations and headaches, go somewhere else. read more

The guys in Autozone are great. Really helpful, knowledgeable, friendly and polite. And of course as it's Autozone you're not going to be paying an arm and a leg for parts. Well stocked, can get stuff ordered quickly, Autozone is a no-nonsense, money back guarantee kinda place. I use it all the time, as I do a lot of my own car repairs and maintenance. read more

This Autozone is a little past Oltrof. So the address for this is wrong or the map is wrong. Anyways! They are super nice and very HELPFUL. read more

Manny was extremely professional and well mannered, made my battery issue a quick fix!

Extremely impressed with this store and the customer service I received. As a chick you always feel a little uneasy when buying parts for your car. My battery died and I went straight to Autozone as they were the only store still open at 8 on Sunday. Lucky that was the case because these guys were great. They were honest with me about needing to get a better battery but not necessarily needing the most costly. I confirmed this later by researching it for my specific car. Also they installed it no problem and no charge. The next day my auto window rolling up feature was not working so I came by. The store manager himself looked in my manual and jumped in my car to fix the issue. No dealership trip for me! All free of charge. Great experience here. I told the manager I was going to very happily share my experience on yelp!! read more

Very fast and friendly. Great service. Lynne got me my new car battery and helped us change it, which was no easy feat on my particular vehicle. She was super kind and patient. It took a while, and it was very hot outside, but she was in the best of spirits through it all. Grade A+ service. I cannot thank her enough. I will go back to this Autozone for any of my car needs. read more

Terrible. They can't help you. Needed a bushing kit for Toyota Corolla. Employee on the phone said they have it in stock. Took Lyft since I can't drive until I fix the bushing. When I get there, they say they don't have it. Wasted $50. Customer service number is garbage. You can't talk to anyone unless you let them try to sell you insurance. read more