For the reviewers who have given this place anything below a 4, I cannot really see why they would…read more Outside of a long line that I did not want to wait in, this location was great. Your normal Nordstrom Rack store, full of luxury items priced at non-luxury numbers. I can also see, because of that, why the line was as long as it was. I was also torn between giving 5 and 4 stars but opted on 5 after the staff was not only engaged with who was checking out, but additional staff was on the salesfloor assisting with either that or restocking in between.

This was a poor customer experience…read more I purchased a suit and returned it. At the register, the cashier(Lynne) admitted that she did not scan the jacket during the original purchase. That error is the reason the jacket was not on the receipt. Instead of correcting the situation, the store refunded only the pants, kept both items, and sent me out with nothing. At no point was I given a clear option before the transaction was processed. I spoke with the store manager, Alexandra, who repeated policy but did not take ownership of the fact that this situation was caused by a cashier error. I am not asking for anything free. I am expecting a reasonable resolution when a store makes a mistake. Leaving with no merchandise and no solution is not acceptable.

Love Nordstrom. A beautiful store with excellent selection of items from children, clothing,…read moreshoes, accessories, and home goods. I also love the coffee bar and third floor cafe. Staff were all super friendly and helpful while I looked at sunglasses, lingerie, children's wear and shoes. Fashion Center is HUGE and there are dozens and dozens of things to see outside this Nordstrom store. Multiple entrances and lots of parking nearby.

I stopped by the first floor to shop for candles, but the only ones available were the luxury…read morecandle collection. The young woman at the front entrance was very kind and asked another associate to help me. Unfortunately, the second associate wasn't nearly as friendly or welcoming. I was interested in the Diptyque candles because I wanted to purchase one for my sister, but after smelling them, I didn't think they were as impressive as the Diptyque perfumes I already own. I was actually glad I didn't do a blind buy. The associate then directed me to the Byredo fragrance counter. I wanted a Byredo candle, but I wasn't looking to spend $95 on one. While browsing online, I noticed there was a smaller size available, but the associate never mentioned that option. The candle selection in the store was also very limited and seemed to be low in stock. When I told him I'd just order online, his attitude became noticeably dismissive once he realized I wasn't purchasing the $95 candle. He did offer to place an online order for store pickup, but by that point I no longer felt comfortable purchasing through him. Between his attitude and my earlier interaction with the second associate, I simply didn't feel valued as a customer. I then went up to the third floor, where the experience unfortunately didn't improve. Although several sales associates walked past me, no one greeted me or offered assistance. I finally stopped one associate and asked if the candles on display were the only ones available. She replied that she was on her break and could find someone else to help. I asked if she could simply answer my question, and she responded, "I don't know." At that point, I was extremely frustrated. Thankfully, my experience completely turned around when I reached the customer service register. The two gentlemen working there were incredibly kind, patient, and understanding. I'll admit I probably came across as frustrated, but that was only because of the multiple negative interactions I'd already experienced. They noticed I was on a scooter wearing a walking boot and treated me with genuine care and respect. One of the associates was Micah S., and he and his coworker provided the level of customer service I had hoped to receive throughout the store. They listened, understood my concerns, and made me feel appreciated as a customer. They truly deserve recognition--and if anyone has earned a bonus or a raise, it's those two gentlemen.

This shoe line has been around since the '60s, and all shoes are handcrafted and handmade in Spain…read more They are absolutely beautiful, as they come in genuine exotic leathers as well as fine leathers. This is the only location on the East Coast, as there are only 6 locations throughout the U.S. If you're a guy who needs some awesome, swanky-looking dress shoes, check this place out! I love their cognac custom line, as the design is pretty impeccable and the laces end with tiny tassels. The hubs and I stopped by to check out some of the shoes, and they all had a great fit, even for those with narrow or wide feet! Ask for Mr. Mazzy Duncan - he knows the sizes/cuts, is very informative, and is such a total sweetheart!!!

Good customer service. The salesman seemed very knowledgeable as well. Unfortunately we didn't make…read moreany purchase. They don't make shoes as narrow as we need, so we Didn't make any moves today.

The staff at Sid Mashburn are a joy to interact with. Whether I'm stopping in to pick up a pair of…read moresocks, or coming in for full-blown help trying to pick out an outfit for a wedding, I've been blown away by the professionalism of everyone here. They've found a great balance of providing value, without being overbearing. Oh, and the selection of items is great. It's a bit pricier than fast fashion, but worth every penny to have things that last! Highly recommend popping in if you're on the fence about whether or not it's for you.

Disappointed with the lack luster customer service one receives here...the service in the store got…read moreso bad (no one to even acknowledge you when you enter the store, let alone help you with anything) that I started to shop online only. Saturday 6/25/22 I purchased a pair of denim online and paid for 2 day air... on Monday 6/27/22 I receive communication from their customer service team that it would ship out that day, then Tuesday morning 6/28/22 I see an email that I had been refunded due to the fact that they no longer have the size I purchased, and they accidentally sold the pair that was supposed to be mine. No other explanation given or accommodation did they make. I would've given one star but I do like the products they make...but wow the store staff and the back end staff are REALLY bad.... beware

Fantastic customer service in the men's suits section. All of the staff were super helpful and…read moreeasy to work with.

I remember in the 90s when this store used to be nice. I went yesterday to exchange a POLO warm-up…read morejacket and some Nike shoes and the whole store just seemed kind of....well....sad. First time back there in some years. The whole mall actually. Not very many customers and nobody seemed particularly happy to be there, IMO. Not the asssociates. Not the customers. Nobody. Hard to even find an associate. Malls used to be exciting! Turns out there wasn't a terrible amount of inventory and now I need to go to Tysons. :-/ This after finding out this store doesn't sell POLO at all, "cuz people steal it." My third Macy's store - for a couple of exchanges. Lawd, Macy's, smdh. What have you become?

Have used this location over the years from prom to our wedding day! The help my husband get his…read moresuit which he looked great in and all his groomsmen. Charles was so helpful and explained everything amazingly. The process was seamless.

I had a bit of a fashion emergency -- my teenage son and I came racing in an hour before closing…read moretime to get fitted with three suits. We had no wiggle room since he was departing for the event on an early morning train the next day. David and Blu were absolutely lovely -- polite, professional, and genuinely interested in helping us. David measured my son and patiently explained sizing and fit for the different cuts. Blu made great suggestions about how to put together an age-appropriate, event-appropriate look. Both were respectful of our budget and suggested options at multiple price points, acknowledging my son would continue to grow and his style might change. We were very happy with the selection and put together three killer outfits. All of that made for a very nice customer service experience, and I would have been ecstatic with that, but David and Blu went above and beyond. When my son and I rushed out of the store to grab a quick dinner and head home to pack, David noticed that we had accidentally left behind one of the ties we bought. He took the time to look up my number to call to let us know to turn around, and he and Blu met us at the door a half hour after closing to make sure we got it. They could have waited until the next day to "find" it, or waited until I figured it out myself, but they did a kind and decent thing and called right away. I worked in retail, and I know that it is objectively annoying for customers to come in at the last minute with crazy requests. It is even more annoying to have to chase those customers down after closing because they were too frenetic to notice they left some of their things behind. (I'm sorry! We're not bad people!) If they were (justifiably) irritated, David and Blu didn't show it. They treated us like we were the first customers of the day right after their first cup of coffee, even a half hour after closing. My son left feeling excited and confident, and I left feeling relieved that I wasn't going to have to find a potato sack and do my best impression of a Project Runway contestant. Thanks, David, Blu, and Men's Wearhouse!

I recently had the pleasure of visiting the Banana Republic in Arlington/Crystal City, and I left…read moregenuinely impressed by the exceptional customer service, especially from Kelvin, Todd, and Sidney. I shop at BR often, and the level of care and professionalism at this location stood out.I hope BR recognizes what an incredible team they have. Kelvin, Todd, and Nimat represent the brand at its best, and I wouldn't be surprised -- and would be thrilled -- to see any of them move up within the company. Sideny took the time to listen when I shared how my luggage was temporarily misplaced. She offered empathy and helped me feel grounded in an unfamiliar city. Kelvin was incredible when it came to styling. He helped me build outfits with the pieces I had in the luggage I was reunited with. Todd was equally helpful, helping me find pieces to match an item I had just purchases in the store. Whenever I travel for professional reasons, I look for a sense of familiarity in the places I visit. This store, especially these three team members, gave me that and more. Honestly, they made me feel more at home than even my regular store sometimes does.

Just visited this store yesterday on 1/25/25. Not only did no one ask to help me with anything but…read morethey had their only black worker at the time (middle age man, short hair, goatee and mustache) follow me around the store to make sure I didn't steal basically. Terrible shopping experiencing with incredibly rude staff. I do not recommend this location at all.

I usually prefer TJ Maxx over Marshalls, but in this case, the Marshalls at Pentagon City has…read moredefinitely won me over. Since I now work in Arlington, I visit both this Marshalls and the nearby TJ Maxx pretty often, and I've consistently had better luck here. I've come across some really great finds at this Marshalls, from wardrobe staples to little unexpected gems. On the flip side, I rarely find much worth grabbing at the TJ Maxx in this area, which always surprises me given how much I typically love that store. Selection & Finds: This location always seems to have a solid selection, and the inventory feels more thoughtfully stocked compared to the TJ Maxx nearby. I've walked out with some really good finds here on multiple occasions, which keeps me coming back. I do wish they carried more workout gear, especially things like weight lifting gloves, since that's one category where the selection feels a bit limited. Store Experience: One thing that really stands out is how neat and organized this Marshalls is. I'm always pleasantly surprised when I walk in and don't feel like I have to dig through piles just to browse. The layout makes shopping feel easier and less chaotic than what I've experienced at the TJ Maxx close by. Service: The store associates here are attentive and kind, which makes a difference. Whether it's helping at checkout or answering a quick question, the interactions have always been pleasant. Value: The prices here are generally good, and I can usually find solid deals on everyday items and wardrobe staples. That said, every now and then I do come across items that feel a bit overpriced for Marshalls, especially when they're not significantly discounted from what you'd pay elsewhere. It doesn't happen all the time, but it's something I've started to notice during recent visits. Overall, if you're choosing between the Marshalls and TJ Maxx in this area, this Marshalls is the better bet in my opinion. I didn't expect to say that, but here we are.

I was not able to leave this day in particular with a Marshall find, but overall this franchise is…read moreone of my favorites. I think the value is always worth it, the service is standard (ask and you'll receive), and the items are as expected. This location was nice being close to other stores.