This was the third time since 2019 that I trusted your company with my move, and it will be the last. The crew assigned to my June 2026 move did not perform their job -- they exploited the day, wasted time, and left me paying for their lack of professionalism. The same move your company completed in January 2025 took 5 hours and 45 minutes with more items. This June 2026 move, with significantly less to transport, took 10 hours and 15 minutes. That discrepancy is indefensible.
Your movers arrived without a plan, without urgency, and without any respect for my time or money. They socialized, stalled, and moved at a pace that was clearly intentional. I ended up doing a substantial portion of the labor myself -- including moving 90% of the boxes to the main level beforehand, clearing nearly all garage items, and moving my entire bed, mattress, box spring, and desk the week prior. Even with all of that already done, your crew still dragged the job out to more than ten hours.
Once the truck was finally loaded, the situation deteriorated further. I will not accept "21 stairs" as an excuse. I had similar stairs at my previous residence during the January 2025 move, and your crew completed that job efficiently and without complaint. The June 2026 crew simply did not work. They wasted time, lacked leadership, and demonstrated no accountability.
I have attached pictures of the majority of the items your crew moved. The only items missing were 2 televisions and additional shoes.
Your offer of a $180 settlement check is not only inadequate -- it is insulting. It does not remotely address the hours of unnecessary labor I was charged for due to your crew's behavior.
I am requesting a full and immediate review of the June 2026 charges and a meaningful adjustment that reflects the actual workload, the extensive prep work I completed myself, and the clear negligence displayed by your crew. The performance gap between the January 2025 move and the June 2026 move is extreme, unjustifiable, and entirely the result of your team's actions.
P.S.
I would also be happy to provide the damage to a few pieces your crew caused read more