If only I can review it no star. I saw a car I liked on their website so a guy named Edgard called me saying that he wants to see the car I'm trading in and to make a deal. Several hours later I texted him and I offered $10k for the car and he was like "$10k including trade in?" and then I corrected my self and I said "$10k for the car and then trade it" he said it's a deal! come by the dealership to make the appraisal i made sure 3 TIMES that the deal is that the car I want to buy is worth $10k without the trade in. I drove all the way from Coral Springs to then find out that Edgard is not a sales man and had no authority to to make any type of deal. Bottom line they wanted to sell the car after the trade in at $10838 and I refused because that wasn't the part of the deal. My car was appraised at $6000 mind you the ad said $14500 so now the car I'm buying was worth $16000???? That's total bs. It was insulting that I was lied to over the phone and drove all the way from Coral Springs during rush hour! read more

I don't appreciate businesses that tell me a car is on the lot and available - so when I show up in less than 10 minutes (I live less than a mile away), the car has somehow already been sold (in 10 minutes?!?!), and they attempt to upsell me on a more expensive car. And then upon further research I discovered that the car that I wanted, the purchaser had started the transaction the day before, yet the car still appeared on their website and Edgar the internet rep + the GM still told me to come in. Furthermore I am quite upset that the sales person told me the reason they sold it to the other person was because it was a cash sale, yet a public record search on that VIN number shows a lienholder so it wasn't a cash sale. This either speaks to a lack of organization or a dealership that flat out lies to its potential customers. Either case, both of these traits are unacceptable. I was ready to buy that car today, but sadly it appears that another dealership will be getting my business. Even if I end up buying a Mazda from a different dealer, I am certain that I will not even take it for service here, just to deny them that source of revenue. read more

THIS IS PROBABLY NOT ONLY THE WORST EXPERIENCE I HAD WITH A DEALERSHIP BUT THIS IS PROBABLY ONE OF THE WORST EXPERIENCES I HAD WITH ANY BUSINESS WHATSOEVER!!! I came into Brickell Mazda a few weeks ago to buy out my lease from Mazda and get a car loan. Here's a few examples of my interactions with Brickell Mazda and why I think you should avoid working with this location at all costs. THE ASSOCIATE KEPT MISSPELLING MY NAME ON THE LOAN DOCUMENT BUT INSISTED ON MAKING ME SIGN, CONFIRMING ALL DETAILS ARE ACCURATE WHEN IT'S CLEARLY NOT When I came in, I spoke with an associate, I think her name was Vivian who asked me to start the paperwork in order to get a loan from Mazda to buy out my lease. She asked for my name and then she prepared the documents for the loan, printed out those documents and showed them to me and asked if I can check that everything is correct and then sign if everything is correct. I noticed that she managed to misspell my name multiple times. I pointed that out to her and I said that I can't sign it as accurate because you've made multiple mistakes in my name. She said that it is okay and I can still sign it because she'll just correct us in the system. When I insisted that this doesn't make any sense, because you asking me to sign paperwork that confirms that all of the details are correct but then insisting that I do that despite the fact that it's incorrect, she said that, I shouldn't have worry about it and that they'll be able to figure this out. THE FINANCE MGR QUOTES ME A HIGH APR AND DOESN'T PROVIDE A LOW COST OPTION UNTIL AFTER FIRM PRODDING The associate brought me to the office of their loan or finance manager. Her name is Fanny. Fanny, right off the bat started giving me options, not for the loan, but options for warranties and all the different ways that I can add additional warranties and insurance on top of my loan without even discussing the terms of the loan, down payment or how much am I looking to pay in my APR. When I asked her about APR, I found out that she quoted me was almost two percentage points higher than the market. When I asked her about why that is the case. She told me that that's just what her system is telling her. When I brought up the fact that if you do a quick Google search for your APR, you can find rates that are significantly lower than what she quoted me. She said that that's the only one that they have available, but I asked her if she can look for other options to see if maybe there's something else. She finally relented and started looking for other options, she did bring up the fact that in fact, yes, they have another option available from Bank of America, which was almost two percentage points cheaper than what's your regional in quota. To me, this was shocking because she neither brought that up in the beginning of the conversation, nor would she be willing to go into that research when I asked her and yet this rate was available all along so to me that just says that they were trying to upcharge me on a rate that was excessively high without giving me any options. NO INFORMATION ABOUT THE LOAN, NO DOCUMENTS, NO LOAN PAYMENT INSTRUCTIONS Once we've completed this conversation about the loan and we've signed the paperwork, I was not given any further information about the loan itself, any copies of the documents that I signed and I was not provided with any clarification on how to service this loan or work with Bank of America, going forward. Finally, when I got home, I was expecting to receive a package from Brickell Mazda, with my loan documents, and next steps about servicing the loan. But after almost two weeks, nothing came in. DIFFICULT TO CONTACT, NO RESPONSE, NO APOLOGY, NOT ANY CLARIFICATION, NO INSTRUCTIONS ABOUT THE LOAN PAYMENT, NOTHING WHATSOEVER I started getting concerned that my credit will be affected because of the fact that I was not able to service my loan and started making payments. And so this is when I started contacting Brickell Mazda. Contacting Brickell Mazda is harder than contacting the IRS. I've spent multiple hours every day trying to call and email their representatives in order to get some information about the loan that I just signed with them without any luck. read more

Brickell Mazda - Full review - Auto Parts & Supplies Near Me - Miami, Florida

I never ever write reviews, but the louse service they provide deserves a BAD review. This is the second time we bring our brand new Mazda to this location. Not only they bother you with texts and reminders but they call you to ask how was your experience BEFORE the actual date of the service. We left the car at 9 am and now by 3.00 pm, five phone calls and many answering machines I still can find out if the car is ready or not. Rude and incompetent people. Don't do! Just because is nearby doesn't mean they do a good job read more

I had the worst experience in my life buying my car in this place. The sales person and the managers were nice, but the personal that works for the parts are nasty, rude, and unprofessional. I can not believe that a place like this, has a guy like EROS working there, he was SO RUDE to me, also the manager for this area. Nelson was not rude, but he was not helping with all the situation that I had to live for 10 months with my car. I will be working for tell all the people that I know, to never go to this place. read more

I was very specific as to what I wanted when I came to Brickell Mazda to purchase a certified pre-owned Mazda CX5. Specifically was to be under 20,000 miles and the other no accidents. The day that my vehicle was delivered to me, I saw a crack in the front bumper and bondo and paint on the bumper. When I called the dealership, I was treated as though I was imagining it. I left dozens of messages and finally, they told me that I would have to come down (30 miles away) so they could look at it. When I did, they said "not my problem." German (the director) said that he would repaing the bumper. I took the vehicle to Gunther Mazda collision center to assess the issue and they said that this bumper should never be painted. It needs to be replaced. They also said that this would never pass the "certified" requirements. Brickell acts as though they did not defraud me, but I am telling anyone who will listen...don't buy from Brickell Mazda which is part of the Murgado group. They especially treat women like most male doctors do...like we are twits. If you want a Mazda, go to Gunther. Avoid Brickell completely.btw, they kept us at the dealership at the time of sale and thought that giving us sandwiches would make us not notice the problems later. read more

Hola just a car from them and wanted a simple cargo cover for the car. I called parts 4 times and was hanged up on my call 3 times. When finally was able to speak to parts, they wanted me to just show up and ask for the part needed. The call took less than 30 seconds for my call and were less than helpful. Very dissatisfied with them. read more

I don't have enough words to describe how amazing my experience was getting my first lease here! FAUSTO went above and beyond to help me and answer all of my questions (considering I am not an easy person to deal with and I do have lots of questions, always) I spent a whole Sunday with him and even though I decided not to purchase on the same day, I texted him the next day ( Monday ) and he was still proving me with the best costumer service ( even though he had spent the whole Sunday with me and I left without a car). Not once I felt pressured to buy, on the contrary, I felt so comfortable while talking to them. If you are looking for a Mazda - this is the place to go!! Ask for FAUSTO!!!! Or Fiorella, They are both amazing. Trust me, I have zero patience for dealerships and sales persons, but they have completely changed my perspective read more

Im a hard working man . i called and texted them a few days before I went in to this dealer saying hey- I have a previous credit issue and heres whats going on will I still qualify. steve- "they're robot" internet sales manager replies calls and emails me saying go head apply we can get you approved. I come in a few days later they say im approved to lease. when I come in they shuffle me around to a random sales agent named jeanette WHO DOES NOT SPEAK ENGLISH! when i first came in they tried to upsell this lease and give me a payment of $450 still not looking at my actual application. we strike a deal for $300 a month on a new 2021 mazda cx30 on dec 20 th approximately at 9pm (they kept me im there 7 hours a full work shift shuffling papers and swindling prices and then then when I get shuffled to the finance manager- he says oh we didn't look at your application or credit report- theres a bump in the deal we have to charge you more. they add on $20 a month and he says I dont have the lease finalized yet but send me documents and ill try and get you finalized soon. I get asked for documents from my job and bank a few weeks later via TEXT ! I send then they write back your not approved for the lease bring back the car. (I have plenty of money in multiple accounts and my boss swears they never tried to call him to verify my employment). I go in to return the lease then they say "oh we gave you 2 sets of keys ( I only got 1) . you need to pay for the other". javier the manager argues with me and tries to take it out of the money thats to be returned to me. i swear i felt like this dealers were RASICT AS HELL. i wouldn't treat a dog the way they treated me. worst customer service experience all over the world EVER! worst car buying experience I ever had! in 2021! read more

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Do not go here if you want to lease or buy a car. Incompetent and arrogant is how I would describe their service. They gave me a ridiculously high quote for a CX-5. When I asked for a breakdown of the quote, they could not explain the numbers they put in front of me. The manager then came over to tell me that he couldn't transfer his 40 years of knowledge in finance to explain the "value of money." I don't claim to be a finance expert but when you try to tell me 1+1=3, I'm going to have questions. Don't waste your time with this dealership. I ended up going to Mazda North Miami and getting a much better deal with outstanding customer service. read more

Great experience at Brickell Mazda. Daniel Chang and New Car Manager Oliver Mayoral were excellent. I met Daniel on his first week at Mazda a few months back, and he made sure to follow up and work with me on the time frame I set for myself to lease a new CX-9. When the time came, I called Daniel with exactly what I wanted. He spoke to Oliver who then called me to come in. Thanks to Daniel and Oliver the transaction was painless. The whole process was easy, and I was in and out in record time. Thanks again gentlemen. read more

Brickell Mazda - Auto Parts & Supplies Near Me - Miami, Florida

Make sure you have all of your vehicle purchase info including the warranties you bought. The service department will try to rip you off and claim they don't have any of your warranty info on file. Pretty unethical business practices from them. I don't recommend this place. Well at least they give you 1 free water and 1 free coffee before they attempt to take all of your money for things you already paid for. read more

I have to say the service here turned out to be impeccable. They actually upheld honesty and integrity something I take very seriously because of my military career! Thank you Eros and the Service Department Management for taking care of my 2011 Rolls Royce's tires, oil change, and the problem that occurred! I will definitely be back if I need anything else for any of my vehicles! read more

Brickel Motors not only matched and gave us the better deal, but also when tu I've and beyond to satisfy their new customer. We appreciate this and it shows good faith and business. I would recommend this location, our sales rep Uberto was helpful and patient in making sure all was perfect. Thank you guys! read more

Bunch of clowns have me on hold and calling back 7x to order a bolt. Over 25 mins wasted.

Was doing a job in palm beach county and needed to go in for service being that I drive all the way from Miami. They were very attentive, explained all the packages they had available to get what I needed for my car. They told me it would take roughly 45 min to 1 hour. They kindly escorted me to the waiting room which happened to be very comfortable. The offered water and pastries woke the Ellen show was playing in the background. About 50 min went by and my car was done. I was very happy with their punctuality being that I was also in a rush. Thank you MAZDA! read more

Worst service experience I've had in my life. Told that it would be an hour with appointment. Took 20 minutes for the car to be taken. Over 2 and a half hours for service. By the time i paid, it took 3 hours for a routine service. Avoid this location at all costs. read more

Amazing staff. For sales, Jeanett was not only eager to help, but communicated with me long after the sale was complete, just to check in. She is personable, smart and honest. Incredible person. For maintenance, Eros is unbeatable. He offers honest transparency in a way that I have never seen. He tries to save you money while giving you what you need. He is so kind and immediately responsive - he makes you feel like a VIP! read more

In August 2019 I took my 2017 Mazda3 in to be serviced because the car wouldn't start. They said it was a faulty battery (this was the one that the car came with), and it was replaced. Over the weekend (so, approximately 9 months later) I found my car wouldn't start. I took my car to Pep Boys for a free diagnostic test and it was determined that this 9 month old, dealer issued battery was failing. I took my car back into Brickell Mazda service department yesterday and insisted that something must have been wrong with the battery they gave me in August. Of course the initial response was that even if that was the case, it wouldn't be their fault, that I'd still be on the hook because my warranty had expired (one week ago, shitty timing). I was relieved when I got a phone call several hours later that the battery was found to be compromised (as I assumed it was) and that the warranty administrator agreed that the battery could be replaced at no charge. About 30 hours ago I picked up my "repaired" car and drove it home. I just went to take it for a drive and SURPRISE SURPRISE, THE CAR WON'T START! I actually cannot believe this is happening. TAKE YOUR CAR ELSEWHERE FOR SERVICE. I will never EVER bring my car back to Brickell Mazda for service. I would have left an outright 1-star review except that I've been so appreciative of the kindness of Eros Cruz over the past year whenever I've brought my car in. read more

Fausto Guzman was AMAZING! We bought my daughters first car with him and it was a seem less experience and actually extremely pleasant. I recommend 100% read more

Thank you Mazda, thank you Jordi for your help and patience with me. I'm so happy with my new car

I am so impressed by these guys. First class buying and service experience. Thank you to Mitchell, Aaron and Manuel. You have restored faith in my view of a business taking care of it's customers. You guys should open a school and teach other Miami business' how it's done. read more

Brickell Mazda - Auto Parts & Supplies Near Me - Miami, Florida

All is as it should, and if you're reasonable so will they, just like any other great negotiation. Great service too!! Cannot ask for more!

Old familiar faces are not there anymore, but those new folks i dealt with were a pleasure and efficient! I had a maintenance and recall issue i had made an appointment for on a Friday. I requested a loaner and was told i had one reserved. I get there and take care of paperwork and I'm told they don't have a car; they haven't had one for about a week! :/ so that was kinda a bummer, since i was planning on taking care of errands before work. Either way, they provided me with an Uber service to and from work located in Doral. I love their service and nonjudgemental attitude (cause of my possible unkemptness of car). Always added bonus of complimentary car wash. :) Tony was my service advisor and it was a pleasure to deal with him. read more

I called about a used truck at 11 am. They set an appointment and said truck is available. I arrived at dealership at 1230. The salesman said truck sold the day before. I drive 40 miles to see the truck you didn't even have. Thanks for wasting my time and gas. read more

Customer service here is really ridiculous. All I want to do is buy a brand new car. I know the make, model, trim, color, etc. and am just trying to figure out which dealer to order through. Numerous phone calls and text support through the website and I still can't get them to respond to me with a quote. I had two conversations with sales staff and neither of them have gotten back to me. These guys are blowing it. read more

At the end I didn't feel that it was a good experience change my car in that dealer. The sales person explained To me things that weren't real according to fees and payment and when I called them back to submit a claim because I checked with people that know about this things they made feel like I was too demanding and like they were making me a favor. The manager and sale man were very rude to me. Very disappointed of this place and the service they provided to me read more

After visiting several dealerships over a few months, finally settled on Brickell Mazda. Not only did they offer the best price for a CX5, they give you 2 years of maintenance free when buying a lease. I worked with Aimee at the dealership and she was great with following up and answering all my questions. She still helps me with questions and requests even after a month of purchasing a vehicle. If you plan on visiting this dealership, see if you can get her to help you out. read more

Young salesman, Mario lacked knowledge on some models, did not thoroughly listen, and was evasive about running a hard credit check. Yes, ran a hard credit check without verbalizing it. After stating many times I was not set on any vehicle, and merely wanted ballpark ideas on monthly payments, I was being placed with the finance department for finalizations and ready to hand me a key. Mitchel, the sales manager was quick to try and rectify the situation. Something had to have been said to Mario somewhere in between because as we went to view another car, since my credit was already ran, Mario made sure the test drive was nothing short of uncomfortable. As a young woman, I do not appreciate being stared at aggressively from the backseat of the car and being ignored when asking questions pertaining to the vehicle I potentially could have been pleased leaving with. The experience alone was the reason I left with a car from Ocean Mazda, in Doral. I hope things improve from here on out at this location. Once again, Mitchel was the saving grace of that experience. read more

Brickell Mazda breaks the mold when it comes to auto dealerships. They are friendly, knowledge and open about the process and numbers from start to finish. My sales associate, Alvaro Cepeda, was very helpful and explained all the odds and ends of my new car. Customer Relations Manager, Yuri Gonzales, helped me transition from my current Mazda lease to my new Mazda with professionalism and thoroughness. Additionally, Mario Murgado Jr., Sales Manager, was always available if need be and would never hesitate to assist in clearing up any of my concerns. Thank you Brickell Mazda, Alvaro, Yuri and Mario for a great experience. This makes 2... see you in three years for Mazda number 3! read more

Brickell Mazda - 2018 Mazda 6 Grand Touring Reserve courtesy of Brickell Mazda!!! - Auto Parts & Supplies Near Me - Miami, Florida

This dealer is a trap! I had an offer from another dealer, and Brickell Mazda called me insistently, and they said if you come here, we can give you a better deal. I shared all the information what another dealership offered me. The Internet sales manager told me I had a conversation with my manager about your offer and said we would give you a better offer if you come down here. I made an appointment and drove from Fort Lauderdale to Miami in rush hour because of their promise. So salesperson told me I could not reach any information I said okay I know what I want and I have an email to show you from your internet salesperson. I wait to see the car and the options it took 2 hours. They offered me much more than what I was off​ered. Why are you wasting my time? Why are you lying to people to fishing? Do you think people are an idiot to get into your trap? They did not even apologize for this issue. The salesperson was helpful, but the manager was who doesn't even care about the customer. He did not also get out of his room and talk with me. I don't care about car or price, but I care about professionalism. You don't even have water to offer your customer who came to your office with your lies! Thank you for this experience. I would never stop by ever again! read more

And here comes another one. I actually have two stories to tell. The first day I got there, a lady walked up to me and asked me what she could do for me. Which is the only reason they deserve that one star. I told her that I'm looking for a car and I need someone to show me some cars. So she walked away, about three minutes later she came back to ask me what language I speak. I looked at her, thinking we just had a full conversation in English and told her I speak Chinese. So she looked at me and said no I was just asking if you need someone in Spanish so I again said to her I just need and English speaking dealer. The dealer she got me was so lazy and not really in the mood to show me anything so I walked away. The second day I got there, i was actually walked over with a dealer from Brickell motors. The dealerships all belong together so they all can sell you a car at any of those dealerships. Fine. I told him the car I'm looking for and I was told that they got three of those models but they are at a different parking lot. When we got to that lot guess what happened? None of the cars were the cars I was looking for. The lot was hot and sticky without any air. I started getting very upset walking around in this freaking lot for 45 min not finding the car and the dealer couldn't find the cars neither. so I decided to grab any car and I drove myself back to Brickell Mazda since I was sick and tired of this mess they call dealer ship. When I got there, I got out of the car and just left that dealer ship. The dealer who was with me was obviously surprised that I just walked away, but I'm not stupid. I came for a specific model and I'm either leaving with it or won't buy a car. That being said. These specific dealer ships don't care if they have your car or not, the dealer who was with me tried to sell me the car I was driving myself back with. And I played the game since I wanted to be out of that damn parking lot and the car had ac so I didn't really listen to him anyway. But I'm not getting manipulated this easy. They apparently see a woman and think they can just get you to buy something. It's 2019 dear friends and dealers. No woman is getting fooled by men anymore. Learn something out of this experience. read more

We all know there have been shortages and inventory problems in the car business, but that is no reason to waste anyone's time. I found a car I wanted on their website, got in touch with them and asked if it was available. I was told it was, and scheduled a test drive for the following day. I went down there and was told that the car listed as "on the lot" was actually sold 3 months ago. Even though their website lists 5 different Mazda3s in stock, they only had one at the highest trim level. Not only that, the trim level I had selected from online was not on order, and not ever going to be restocked anytime soon. I was then told that there is not enough profit to be made on lower trim levels and goaded into putting a reserve on a higher trim level. Hontestly, feels like a bait and switch to me. Save yourself some time and don't fall for the bait and switch tactics here. read more

WARNING!!! I was sold a "certified pre-owned" Mazda and even handed the certification paperwork. Turns out they never submitted it to Mazda and it's not listed as CPO. I never get a returned phone call from the dealer, and Mazda USA can't even get through to them for assistance. Either they tried scamming me or are so unprofessional that they made several huge mistakes in their operating practice. read more

Where to start? This review was not requested by the dealer or even suggested. I don't even know where to start, after visiting 3 other dealers, I decided to give brickell Mazda a try, I had been there about 3 years ago and left in a hurry, it felt as if the sales person was trying to make his sale quota or would he get fired vs. helping me get what I wanted. Fast forward to December of 2019 and I walked in with the predisposition of expecting some of the same. From the moment I walked in, I was greeted by the sales manager, young 25 year old (Javier Lopez) very professional, no BS and just wanted to make sure he could try to find us what we needed. CX3 with no more than 30,000 miles and no older than 2017, he did not have any in the lot. Oh well, about to leave but asked me to speak to Fausto (sales person) and simply asked for a chance to try to see if he could find me very close to what I was looking for. I figured after three dealers, I'll give it another shot. We test drove three cars, and one of them was obvious we would not buy because it was out of the price we wanted to spend, at no time did Fausto make us feel we were waisting his time by testing cars we were obviously not going to purchase, BTW, try the CX30, oh my god, what a beauty and the feel of the road is almost like it floats, a totally different ride from a Mazda. Back to our reality, went back to the CX3 2019 with less miles than the dealers and the price was too good to be true, I had to go back and research what I paid and triple check the contract, just to make sure there were no surprises. We paid the same as the 2017 models and thousands of less miles that was offered at three other dealers, I am talking out the door price, best deal, bam, easy quick and happy. They stated a price, I countered and they accepted, I gave a reasonable counter, after much research, you have to be realistic and also understand they are a business and they need to make money. I will post this same review on other sites. Super super happy, and most importantly, the wife loves the car!! Ask for Javier or Fausto, they really made us feel welcome and I will drive down for the maintenance. You have earned a repeat and future customer, thank you brickell Mazda. read more

Brickell Mazda - Love the new used car!! Zoom zoom!! - Auto Parts & Supplies Near Me - Miami, Florida

The worst experience I have ever had. Wednesday found 2 cars online and went in. 2 hours later after driving from storage location to storage location, found that one of the cars were sold. The sales person said he would get the other car from the workshop and call me. He never did so I called him only to find it had also been sold... Then worst of all they used this to upsell me to a new car. Then found 3 more vehicles on Friday. Emailed and confirmed that ALL 3 were available. Arrived Saturday first thing only to find one was sold, the other was stuck behind 2 cars and also would not start and the third would take 5 minutes to fetch.... but after 15 minutes waiting, it never arrived. This experience cost me over $70 in Uber and just short of 3 hours at the dealer. I will never go back and never buy a Mazda. read more

Horrible service. Walked in and no one greeted us. No one even acknowledged us. Complete waste of time. Incredibly unprofessional. I do not recommend at all. Had an apt with sales rep who was busy and the vehicle that we were interested in wasn't even in stock. read more

Spend 2 hours explaining my requirements via Internet sales representative Judy. Received a quote via email. When I arrived to the Bickel Maza the finance manager Angel explained to me he was only told about my deal one hour ago and the quote done was incorrect. Basically Brickell Mazda understated the quote to get me to come to there dealer to only later once at the lot Change the numbers. As they say the "old bait and switch game" therefore be aware of the type of business tactics and professionalism that Brickell Motors uses to lure customers into there car lot. The car industry has a terrible reputation for these types of games. Reason why the internet sales from professional organizations NON dealer based is needed to clean up this type of "bait and switch" type of mindset from car dealers. read more

Excellent customer service got my latest technology equipped Mazda CX9 AWD from this dealership and they are absolutely PROFESSIONAL sales people they even got me lunch while Im waiting as a courtesy! Theyre kind and very very friendly.. I recommend this dealership to all and giving it a 10 stars!!! Especially thanks to Mr.Jose Toro go and find him you will be done in 2 hours! Appreciate their time and effort for me.. read more

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In the past I had good experiences here but my most recent one was horrible. Brickell Mazda service said that my tire replacement would be covered by warranty. Then they said they made a mistake and I would have to pay for the cost of the tires. They said multiple times that the new tires would be OEM, the same that were on my car before. The new tires were not OEM, a brand I had never heard of before. This was a horrible experience and the service department management made no effort to reach out to me to find an amicable solution to what they knew was a very upsetting situation. read more