We had dinner at La Bella Napoli this evening with a 5:30 reservation. We arrived around 5:20 and…read morestill waited about 15-20 minutes for a table, which probably speaks to both the restaurant's popularity and its biggest drawback: the dining room is simply too small for the amount of business they do.
We both ordered the Veal alla Siciliana, with veal, eggplant, and ham. The dish was well prepared, and the kitchen did a nice job getting everything out promptly. The sauce was good, although I've had comparable or better Italian food at Argento's, and I personally prefer a thicker, richer sauce. Overall, though, the entrée was enjoyable and reasonably priced for what you receive.
The extra charges were harder to understand. My fiancée had the house salad with blue cheese, while I ordered a Caesar and was charged extra for the Caesar itself and again for anchovies. By the time the upcharges were added, the salad was around $8. We also paid extra to substitute angel hair pasta. Considering angel hair is hardly a premium pasta compared with spaghetti, penne, or fettuccine, that seems unnecessary. These relatively small charges add up and detract from what otherwise feels like a fair-value restaurant.
The fresh-baked rolls were very good--light and fluffy and particularly enjoyable with the seasoned olive oil. I had a Pepsi, although unfortunately it was somewhat flat.
The highlight of the evening was the service. Anna was outstanding: friendly, attentive, efficient, and helpful, including boxing our leftovers. Our tip reflected how pleased we were with her service.
The atmosphere is where La Bella Napoli struggles most. Tables are packed closely together, the chairs aren't especially comfortable, and the restaurant can get extremely noisy. Tonight included a crying baby, and with such a small room there really isn't anywhere for the sound to go. If you enjoy a lively, crowded family restaurant, that may not bother you. If you prefer a quieter, more relaxed Italian dinner, this probably isn't the atmosphere you're looking for.
Our total for two, including tip, was roughly $80-$85. I also noticed the suggested tip percentages on the bill now extend as high as 30%. That's certainly becoming a trend, but 30% as a suggested gratuity feels excessive.
There are plenty of positives. The restaurant appeared clean, the staff was consistently friendly, the menu offers a tremendous amount of variety, and the kitchen handled a busy dining room efficiently. It's also good to see a local, family-style establishment doing a strong business, including what appeared to be considerable takeout traffic.
Overall, La Bella Napoli serves reasonably good Italian food, with a diverse menu at a fair basic price, with excellent service, but the numerous upcharges and especially the cramped, noisy dining room take away from the experience. Perhaps their success has simply outgrown the space. A larger dining room with more comfortable spacing would make a substantial difference and double their business.
Overall: Good quality food, excellent service, fair value--but crowded, noisy, and a few too many little upcharges.