Mom's surgery was a success, and Dr. Choi was so comforting and kind. I'm so relieved to have found…read morea doctor with both the skill and compassion.

Best eye doctor in all of Downey, Great staff, caring doctor very efficient did my cataract surgery…read morewithout any problems at all never had better eyesight in my 82 years. Did the eye surgery 12 years ago and still no problems but need to see him due to another matter.

Found dr latter via google and glad with the service. The office is small and easy to find. I live…read moreclose to pasadena location, however dr latter only available every Wednesday at bellflower location. So please make sure you guys make right appointment since dr not available all time at certain locations. Dr latter was very kind and professional. He was telling my husband and I that one day if we have a kids, our kids will def wear glasses since both parent have it on lol. I wish the timing on time. I came right on time at 10am but called to go inside at 10.35 am. They said they were little behind with the schedule. Also I wish they have good selection of the eyeglasses. Their selection and variations very low and more like standard basic one. One of the worker told me they have little selection since elderly come more often. So if you want luxury trendy glasses I don't think you able to find it here. Just ask the prescription and take it somewhere else like LensCrafters or Warby Parker. I'm pretty sure they take most insurance but make sure first to ask. I'm pretty glad I don't need to pay any copay.

Dr Latter is a wonderful opthamologist. He's very thorough, very professional, and very caring with…read morehis patients. He takes his time with all the exams. My kids has been going to Dr Latter for years now. I also had my parents go to get their eyes checked with Dr Latter as well. He's one of the best opthamologist by far. As for the front desk, the ladies are so sweet. Zuma and the Asian lady (sorry I forgot your name) are the two most kindest, sweetest women I've ever met. They always greet you with big smile on their face.

This place was great for an eye exam. I was in within 20 mins of my appointment. Try to book an…read moreappointment at least a week in advance. They take Medicaid vision insurance but the glasses will come in after a month or two according to the last who works with the glasses so make sure to order the glasses early. Dr. Le was very nice and through. She was quick and efficient at her job but more importantly was nice and easy going. She did not make me feel uncomfortable. She also made sure to describe my eye health to me and how to keep its health up. She also told me at what age my eyes might start having trouble.

I want to be clear that this review is not about the doctors. Dr. Suk have been excellent, and I…read moretruly appreciate the care he have provided. Unfortunately, my experience with the front desk staff named Susanna at the Downey office has been very disappointing. On two consecutive days, I had interactions with the same staff member, Susanna, and both experiences left me feeling dismissed and disrespected. The first time, I called with a simple question about the insurance authorization process for an upcoming procedure because I genuinely didn't know how it worked. Instead of politely explaining the process, I was spoken to in a rude, impatient tone that made me feel as though I shouldn't have asked the question. The following day, I called to ask if my appointment could be moved from 9:40 AM to an earlier 8:30 AM slot because I was concerned about Friday morning traffic. I was immediately told there was no availability. I could totally tell that she wasn't checking. So I called the Arcadia call center just a few minutes later, they found the 8:30 AM appointment without any problem and changed it for me. When I called the Downey office back Susanna to ask about the discrepancy, I received different explanations, "Maybe someone just canceled it" and instead of a sincere apology, I was told, "My bad." Everyone can make mistakes. That wasn't what upset me the most. It was the repeated dismissive attitude, lack of professionalism, and feeling that my concerns as a patient were not taken seriously. I hope management addresses this because the doctors provide excellent care, and patients deserve to be treated with the same level of courtesy and respect by the front office staff

Such a great environment and amazing staff. I've been coming to Norwalk Family Optometry for 2…read moreyears now and every time I come in the staff an extremely kind and patient. I went in today and was helped by Isabel who is the sweetest person really made sure I was comfortable through my exam and Dr. Tran explained the state of health of my eyes and answered all of my questions with confidence. Thank you to all of the staff for being such great people, See you next year!

Staff at the front were polite and welcoming…read more Dr. Mathur provided excellent care and service! Highly recommend him.

Unfortunately I won't be returning to this office The Dr is…read morefantastic, I can't say the same about her staff and for that reason I will no longer be spending so much money and time coming back here. I made a yearly check up appointment and because I was 1 day into the month of June and not there in May the warranty I purchased for my lenses was not honored. I was going to buy another pair of glasses I always pay out of pocket. This didn't feel fair and I left pretty upset.

Unfortunate, Dr Trinh and staff missed the mark. I went in on November 7 for my annual check up and…read moreordered my glasses. Although the eye exam went well, everything after that was terrible. They told me that they would text me within two weeks to let me know that my glasses were ready for pick up. I never received any communication that they were ready to be picked up. Instead I had to call to follow up. I figured with the holidays maybe there was a delay, there wasn't. They received the glasses in mid November and relied on just a single text message (which I never received) to inform me that the glasses were ready. Instead of taking accountability for the lack of communication the front desk person said "well I guess it is our fault" only after I told her that it doesn't make sense only rely on one text message. If a patient doesn't pick up their prescription eye wear, which they need to see, then don't you think you should be more diligent and call to follow up. and again instead of taking accountability and apologize she just said "well we're short staffed." And this wasn't the first issue since my original review in Google where I did give them a 5star review. My husband also had an issue when he came and it took them over two months to finally tell him that the lab wasn't equipped to work with the frames he selected. Again, no accountability or apology for that incident either. Needless to say I'll be looking for a new optometrist.

I took my mom there last month for her diabetic retinopathy exam. When we first got there. There's…read morethree ladies up front. And they did not acknowledge us. We had to ask them if we needed to sign in? The lady in the middle said yes and pointed to the sign in sheet without looking up. Just continued talking quietly with the other ladies in their language. I normally don't mind if anyone speak in different languages. But for a Dr's office, it just seemed unprofessional. Even if they're not talking about me or my mom. I was still uncomfortable. The Dr is nice. I can tell he's a great Dr. his waiting room was full. the staff in the back were also very gentle, professional and took their time with my elderly mom. Which is so appreciated. The following month we came back for a test. The ladies in the front told us my mom was not scheduled that day. And that her appointment was actually in 2 weeks. But thank god i kept the appointment card. I showed them the card. So that's when they let my mom see the Dr. And instead of an apology, the front staff made us feel like it was almost our fault that they forgot to put us on the schedule. I had mentioned that issue with one of the staff in the back. She apologized for the mistake. And it wasn't her fault. But she showed us kindness and put us first so that we can see the Dr as soon as possible. Thank you to the ladies in the back. We will come back because of their kindness.

On the car ride to her post surgery exam, I suddenly realized that my mother was a PIRATE. With one…read moreblack patch over her left eye, she could have been an extra for the Pirates of the Caribbean: Dead Men Tell No Tales. Shiver me timbers... Yesterday, she had cataract surgery performed by Dr. Tae S. Kim at Cerritos Eye Medical Center. For an older woman, it has to be traumatic. But, it had to be done since she was losing vision and that alone could be very daunting. However, she confessed that the experience wasn't that bad, thanks to Dr. Kim. That's what I realized as well, having seen patients waiting for this professional, as their turn came about. I guess, eye surgery is somewhat common as a person gets older. The staff is very kind and patient, as I see one of the assistants provide detailed instructions to my mother on the medication that she has to endure for the next month or so. As I watch another receptionist answer the phone, I can tell that they're very calm and knowledgeable in the process. A couple years back, I had an eye infection and I remember Dr. Kim's kindness and thorough explanation of the eye drops and care that was needed for me to heal. I know many of us complain about the lack of thoroughness when it comes to professionals these days. A lot of them are about making that quick buck and to a certain extent, I can't blame them. It's still a business right? However, whenever I see a medical staff showing generosity in the time spent with you and the paperwork process, I get a good feeling knowing that they're probably doing the same with others. My lone issue has to be the form of payment needed for the services at Cerritos Eye Medical Center. Cash and check only? For those who don't have the money now, how does one get treatment? I know medical insurance and Medi-Cal are accepted here, but in this day and age - NO CREDIT CARDS? I'm kinda dumbfounded. Anyways, I would come back to see Dr. Kim again, since this place seems somewhat hidden to the general population. I see old people (aka seniors citizens only). Could be the hidden gem of eye care. Since, it's right next to my primary care physician - Dr. Pak @ First Medical Center, it's a no brainer for me.

Overdue by over 5 years for an eye exam and new glasses. I was able to set up a same day…read moreappointment via text. Staff are professional and friendly. Fair pricing and didn't try to upsell. Highly recommended.

Friendly staff, but watch out for the sales tactics…read more The optometrist and front desk staff were great. However, once you're ready to purchase, be prepared: pricing here is significantly overpriced, and they push extra add-ons and fees you never asked for. I dealt with the woman selling glasses, and she was rude and visibly annoyed when I declined the unnecessary extras. If you know what you actually need going in and stick to it, be ready for pushback.

Collectively, we have been coming to this location for decades. We like both the older and newer…read moredoctors here. They all take the time to examine you carefully and also to listen and answer your questions throughly. The front office staff is also experienced, friendly, helpful, and efficient. On a few occasions they have helped us to get the best product for the best price even if was at a different business. If necessary, you can always get your prescription from them and get it filled elsewhere. Their parking lot is pretty small and the entrance and exit are very narrow, so be careful driving and parking here. There is a light to get in and out of their business and it is needed as the street is busy. Even though spaces are limited, we have always been able to get a spot. Recommend giving these guys a try.

First time visit here since I have new insurance. Today my visit was with Dr. Wong. He was very…read morepleasant, great service. Highly recommended, lot of variety of glasses. Staff was very nice and friendl/ vet welcoming . See you next year thank you.

I just started getting treated by Dr. Lee and it has been a great experience. He actually treats me…read moreand my younger sister and he and his staff are very friendly and kind. Dr.Lee goes above and beyond to make sure your peepers are well looked after. I went in for contacts and he made sure I not only got the bang for my buck but also helped me find the perfect fit for my contacts. I would definitely recommend his services to everyone I know.

I have been coming to Dr. Lee's office for 3+ years. Now my husband comes here too. 10/10, five…read morestars, A++, from to service and staff. I always look forward to my yearly eye checkup because Dr. Lee is very caring, patient, and knowledgeable.

La doctora atendió a todas mis dudas Mi examen estuvo muy…read moreeficiente Y tienen un ambiente laboral muy cómodo

Great doctor & awesome overall experience. I never would have thought to find such quality service…read moreinside ofa CVS. High Quality & affordable glasses with the option to use multiple types of insurances. Other places wouldn't take an "Out of network" insurance or drastically increase my fees. Jenny not only worked with my insurance but also was able to provide other discounts that would not usually be available with other insurances & ended up paying alot less then a direct competitor (Lenscrafters).