First time visit here since I have new insurance. Today my visit was with Dr. Wong. He was very…read morepleasant, great service. Highly recommended, lot of variety of glasses. Staff was very nice and friendl/ vet welcoming . See you next year thank you.

I was looking for an optometrist in Downey. Walked in to check my insurance coverage, and they were…read moreable to fit me in right away. Very helpful staff and the experience was pretty simple. My insurance covered most of it and had little out of pocket for my glasses. Definitely recommend.

Unfortunate, Dr Trinh and staff missed the mark. I went in on November 7 for my annual check up and…read moreordered my glasses. Although the eye exam went well, everything after that was terrible. They told me that they would text me within two weeks to let me know that my glasses were ready for pick up. I never received any communication that they were ready to be picked up. Instead I had to call to follow up. I figured with the holidays maybe there was a delay, there wasn't. They received the glasses in mid November and relied on just a single text message (which I never received) to inform me that the glasses were ready. Instead of taking accountability for the lack of communication the front desk person said "well I guess it is our fault" only after I told her that it doesn't make sense only rely on one text message. If a patient doesn't pick up their prescription eye wear, which they need to see, then don't you think you should be more diligent and call to follow up. and again instead of taking accountability and apologize she just said "well we're short staffed." And this wasn't the first issue since my original review in Google where I did give them a 5star review. My husband also had an issue when he came and it took them over two months to finally tell him that the lab wasn't equipped to work with the frames he selected. Again, no accountability or apology for that incident either. Needless to say I'll be looking for a new optometrist.

Unfortunately I won't be returning to this office The Dr is…read morefantastic, I can't say the same about her staff and for that reason I will no longer be spending so much money and time coming back here. I made a yearly check up appointment and because I was 1 day into the month of June and not there in May the warranty I purchased for my lenses was not honored. I was going to buy another pair of glasses I always pay out of pocket. This didn't feel fair and I left pretty upset.

I've been coming to Total Vision Optometry for years. The staff is always welcoming and helpful. I…read morewould like to say that my last experience, about a week ago, was the best I've had there. Typically, I was use to waiting a bit to be seen and to pick my frames. This time, I was called in right away and luckily the last staff member saved the frame style into my profile so that saved a bunch of time. My appointment was for 5p, they actually accommodated for an earlier 3pm visit since I was already in the area. I went with a pair of Dita frames and they called me to tell me they were ready in about a week. Overall, they get 5 stars from me because they have the speed of service down now and it doesn't feel like I'm spending too much time there. The frames were perfect as well.

It's ALWAYS a pleasure to be able to pick up my contacts . Quick turnaround when I reorder by…read morephone. No hassle.

Such a great environment and amazing staff. I've been coming to Norwalk Family Optometry for 2…read moreyears now and every time I come in the staff an extremely kind and patient. I went in today and was helped by Isabel who is the sweetest person really made sure I was comfortable through my exam and Dr. Tran explained the state of health of my eyes and answered all of my questions with confidence. Thank you to all of the staff for being such great people, See you next year!

Staff at the front were polite and welcoming…read more Dr. Mathur provided excellent care and service! Highly recommend him.

I'm only giving two stars because the doctor is good but wow! The lady at the front desk has a…read moreterrible attitude. Any question asked is provided with a passive aggressive answer, do better

The Dr does a good thorough exam but the lady in the front is rude my daughter needed a replacement…read morepair of glasses she gave me a hard time because I have medical then I finally got her to place the order for the replacements I've been waiting over a month and still nothing every time I call she's rude about it and tells me something about me having medical I've got replacements from medical befor and never had any problems my daughter has been with out glasses for well over a month now and still nothing

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Dr. Leslie Bacani, OD was absolutely a pleasure. I am so lucky that I was able to be seen by her…read moreand right away. They said it was a busy day, but I was 20 minutes early to my appointment and see right away. I have been putting off going to the optometrist for a while and they were efficient with checking everything and getting me a perscription. Dr. Bacani is so sweet and made sure to listen to my concerns and walk me through every section of my eye. She also wants to get to know you and is so friendly! Even though I did not get glasses or contacts they did not try to sell me on anything. I never felt rushed or pressured to buy anything or be upsold on a service.

Dr. Nasr is absolutely amazing! She was kind, took care of everything and was very thorough the…read morewhole time. She wears every single hat in the office from what I seen! She helped me pick out glasses it felt like shopping with my bestie! I'm so glad with my choice thank you to ALL THE STAFF and the GOOD DOCTOR!! The staff are a vibe thank you all

Do not go here. Last year, the doctor gave me a very strong…read moreglasses prescription. When I called to say the glasses were making me dizzy, I was told it was "normal" and that I just needed two weeks to adjust. The dizziness never went away, so I stopped wearing them. I later went to LensCrafters at Del Amo, where I was given the correct prescription. I've been wearing those glasses daily with no issues. The doctor there also said I have good vision and only needed a minimal prescription. This confirmed that the original prescription was incorrect. I don't recommend this place due to the inaccurate prescription and how my concerns were handled.

I have been coming to Dr. Lee's office for 3+ years. Now my husband comes here too. 10/10, five…read morestars, A++, from to service and staff. I always look forward to my yearly eye checkup because Dr. Lee is very caring, patient, and knowledgeable.

Dr. Lee made my teens first eye contact exam a memorable one, making me and my son feel welcome and…read morecomfortable. His office is beautiful and clean. Great selection of both glasses and contacts. Was extremely detailed with the contacts training with my son. Front desk has great customer service as well. We are definitely sticking with this optometrist. Thank you Dr. Lee!

Overdue by over 5 years for an eye exam and new glasses. I was able to set up a same day…read moreappointment via text. Staff are professional and friendly. Fair pricing and didn't try to upsell. Highly recommended.

This is such a beautiful practice! I am a new patient here, and I've never stepped in such an…read moreincredible office like this. I needed my annual exam done, and I needed new glasses as I knew my vision had changed. I scheduled an appointment with Dr.Wang and she was amazing. She was very thorough, and we discussed my medical history in-depth. After my appointment, I met with the staff member David to go over my options for glasses. He was so much fun, and I found the perfect pair. The whole process was easy, and I was so happy to find a pair of glasses AND sunglasses. I also love the fact that I can walk to the office from my house, so that is a HUGE plus. The staff at the check-in desk were super sweet. I have nothing but positive things to say about this practice, and I will see everyone next year!

Shittiest racist place ever…read more I called to schedule an appointment for Thursday, but they told me they were fully booked, so I scheduled for Wednesday of the same week instead. I booked an appointment for Wednesday at 8 AM and confirmed it with the female staff member at the front desk over the phone. I wasted my time driving there and arrived exactly at my scheduled time on Wednesday. They claimed they called my name, then told me I didn't have an appointment until the next day because they had changed my appointment to Thursday without informing me directly -- only through a text message. I was never clearly notified, so I assumed my appointment was still on Wednesday. Do customers really have to do their job by repeatedly confirming appointments to make sure the schedule is correct? Should I have to ask for the phone representative's name just to hold someone accountable so appointments aren't changed without notice? Whoever the female staff member at the front needs to get fired. This was a mistake on their end. This place is terrible and filled with incompetent staff. Please DO NOT come here.

Do not waste your time with this place, they treat the elderly people very mean!!…read more BEWARE: DO NOT LET YOUR PARENTS GO ALONE!! One of the front desk ladies (Cindy) is so rude and disrespectful, she acts like she owns the place she will put you on hold for no reason turn around and start chit chatting so unprofessional also heard her talking bad about the patients. The young lady in the optical department also raised her voice at patients, in a rush to get the patient out of her way. Lack of management in this office. Maybe hire a more friendly staff. So patients actually feel welcomed.