I'm only giving two stars because the doctor is good but wow! The lady at the front desk has a terrible attitude. Any question asked is provided with a passive aggressive answer, do better read more

The Dr does a good thorough exam but the lady in the front is rude my daughter needed a replacement pair of glasses she gave me a hard time because I have medical then I finally got her to place the order for the replacements I've been waiting over a month and still nothing every time I call she's rude about it and tells me something about me having medical I've got replacements from medical befor and never had any problems my daughter has been with out glasses for well over a month now and still nothing read more

If I can give zero I would. Lady in the front has a horrible attitude. She doesn't know how to be in the front and treat people. 2 ppl came in and she was ride to them. We then went to the back to see the doctor and she has a bad attitude as well. She doesn't understand when u speak to her and wants things said a specific way to her. I asked if everyone here has a bad attitude and she said no but I definitely do not recommend this place....save ur money and go somewhere else! read more

I scheduled eye doctor appointments for my mom and me at this place. There are two eye doctors in the plaza, and I chose this one based on a vague memory of coming in 2015. Our appointment was at 2:00 PM. We arrived on time, but they were still at lunch. When they unlocked the door, they didn't even open it for us--just walked away. First red flag and RUDE. We waited until 2:30, asking multiple times where the doctor was, only to be told they were still at lunch. This lack of respect for people's time is shocking. By 2:45, I walked out and went to the other eye doctor in the plaza. They took us in with great customer service. I can't believe this place treats patients this way. Absolutely ridiculous. read more

Customer service is ok but the turnaround time for glasses with my plan is not,which they had a better provider for prescription service.

I have been going here for a very long time I started back with Dr. Stanley. Family optometrist Services is great. Haven't had any problems with them. The optometrist a Darlin!! I highly recommend this place read more

I have been a patient here for years and I finally seen their true colors. I was recently seen in Nov 2022 for both a contact and lenses exam. Dr. Tiet wrote my prescription for a brand that has been on back order or unavailable at big retailers like Costco. When i called to ask to update my prescription to a different brand that they previously approved, Dr Tiet is saying she needs to see me for a new exam. And they have no record of approving the switch. That sounds like an office problem not mine. What a sh*t show. The doctor spoke to me in a rude unprofessional condescending manner. Her and the big lady at the front desk both are clueless. The office is chaotic and smells weird every time Im there. The glasses selection is minimal and really out of date and it takes weeks to get your orders. Do yourself a favor and get your exam from Costco or Sams and find an online retailer for better glasses selection. This place will make things complicated. read more

Made a last minute appointment, the lady at the front was extremely accommodating. Dr. Tiet was very helpful with my checkup and picking out new frames. read more

Overall great experience the staff was very friendly and hopeful. The doctor was very knowledgeable and easygoing. My wife and I didn't have appointments but they had no problem accommodating us. Great service and nice selection of frames. We received our glasses in about a week. Will definitely recommend. read more

Really bad customer service. They always try to get the most out of your insurance. Not a very good selection of glasses. They tried talking me out of my new prescription because they didn't want to return my glasses. read more

My experience was not good. This was about 2 years ago. The doctor was examining my 15 year old daughter and instructed her to turn her head in one direction. My daughter mistakenly turned the wrong direction. The doctor must have gotten so frustrated that her immediate reaction was to slap my daughter on the shoulder hard enough to startle her and make her jump. I was in such disbelief that I ignorantly said nothing. The doctor turned to me with a scared look on her face realizing she did something very wrong. I let her finish the exam. Til this day I regret not saying anything to her and not complaining to my insurance about the incident. I don't know what made her hit my daughter. She could have gotten in a lot of trouble for that. Doctor, if you read this, I hope you realize how lucky you are that I didn't file a complaint with my insurance and the board. You had no right to put your hands on my daughter. Learn to have patience with everyone or stop practicing! Then when we picked up my daughter glasses, the lady at the front desk was about to clean the glasses when she dropped the rag on the floor and accidentally stepped on it and still began to clean the glasses with that same rag. I told her to stop because she had just stepped on that rag. She said ok I'll get a clean one. I told her to just give me the glasses and we left. read more

I never had a problem here, I've been a customer about 15 years. The service is friendly, the doctor is great and now that my mom is a customer, she tries to speak Spanish to her. I support local business especially is it's a 2 woman team! read more

The lady at the front is super nice. She squeezed me in super last minute. The only issue I had was that she said she had already called to let me know my contacts were ready but there was no prior call which led me to receive my contacts a month after ordering. But my glasses were ready before the week and they break down all the prices for you depending on your insurance. The doctor is super friendly and thorough. Also the lady at the front literally sits down with you and chooses pairs of glasses she thinks you'll like depending on your choice and reviews then with you. read more

I've been coming here for more than 3yrs and would definitely recommend this eye doctor to others. It's a small business and they don't try to overcharge like my previous eye dr. did. I love their hours!! They are open till 6pm MTUTHF and Sat they are open too, which is very convienant for people that get off work late and still deal with the L.A. Traffic. read more

Dr. Jenny Q. B. Tiet was so attentive and took the time to work with my daughter during her contact appointment. She was both friendly and welcoming to my son during his glasses appointment. They were efficient and kind. We will defintely continue seeing them for all our optometry needs :-) read more

My husband and I have been coming here for the last 4 yrs. The Doctor is great and knowledgeable. The front office is friendly and helpful. I recommend this place. read more

I have been coming here for over a year. Front lady Martha is always great and friendly! She was able to help us out in regards to our benefits! Very recommended place. The Dr. is great especially with children as well. Very patient and knowledgeable. Will be coming back soon for myself. read more

The best optometrist I've ever had, been coming here for over 5+ years and not thinking of changing anytime soon, I really recommend this office what's Dr. Jenny and the receptionist Martha are really friendly and always are there to listen to your concerns. They carry nice product and carry the latest product in contacts. Small location in the heart of downey, nice location lots of parking and if you got mail to deliver the post office is right next to them. read more

Always a pleasure coming in for my eye exam. From the front desk to the doctor, I always feel like I can ask as many questions as I need to. Martha at the front desk even helped me choose my frames. She gave me her suggestions based on the type of style I was looking for and gave me honest feedback as I tried them on. This was very helpful since I was there by myself. Thanks! read more

By far the nicest staff ever! I've had such a great experience every time that I come here. I went to the mall once to check prices and they completely were trying to rip me off. I luckily found Downey Vision Optometry and they are completely reasonable and offer caring service. I would highly highly recommend them to anyone that needs any Optometry services. read more

First, my 4yr old grandson had to wait 30 minutes because the Dr was on the phone. Then the Dr had little patience for my grandson while she was trying to give him an eye test. She actually scolded him because he did not respond. He "shut down" because the Dr was not nice. read more

So Very happy I chose Downey Vision!!! Lovely Dr and Staff. Welcoming and Friendly.

100% recommend this place for eye exam or even for just purchasing glasses in general. The service was superb and Mayra helped me choose a pair I loved. Prices were amazing. read more

The doctor is absolutely wonderful and helpful. I enjoyed my visit a lot. I would recommend you guys to go here. It's one of the better optometrist in the Downey. read more

The doctor is very nice, takes her time to things explains to me and listens to my concerns unlike some who just rush you through. Will definitely recommend to friends. Front staff is very nice and helpful. read more

I had a very pleasant experience..great doctor, staff and services. They were friendly, honest and very accommodating to my busy schedules. A+ read more