I've been coming here since I was a little kid and the staff is always extremely kind & patient with me. I tend to try on multiple pairs of glasses before deciding on the right one. They are great with suggesting frames that best suit your face shape as well as sharing insights on the brand. Management is respectful and will do right by the guest. Keep up the great work! read more

The service was good, but the billing seems a little shady and they won't correct it. You get charged one amount when you're there, you pay and they bill your insurance company for a totally different amount with no valid explanation or something that makes no sense whatsoever. The person assisting me with my billing questions, Patricia never called me back. Will definitely not be going to this place again. read more

If i could give 0 reviews i would. My boyfriend went in to get glasses and some fat lady i didn't get her name with a red mark by her eye seemed like she was in a rush. I stepped outside to take a phone call and my boyfriend was waiting for me to help him choose , he then started telling me that she kept trying to rush him. I then come inside being on the phone and he showed me the options he liked and went with ones so i stepped back outside to continue my call. He comes out a proceeded to tell me that she was being rude and even told him " you waited all this time just for her not to help you " who says that ? and why does it matter to you. If you don't like your job quit your not forced to be working there. so rude read more

Wouldn't go there not Wheel chair friendly environment. Waiting time is a joke. Certain employees spend too much time having conversation. with Patient making waiting time longer and don't Accommodate people in wheelchairs read more

Great staff.. I recently broke my glasses and they helped me get glasses within a couple days ..not even Len crafters could help me

They are very polite helpful. Huge selection of glasses. I have been coming here since I was a kid. Glad to see that it's still here and thriving. read more

Warning! Do not come to this place! These people are liars, fraudulent, and have no idea what they are doing. They are after your money and add things without your knowledge in order to charge you money. I'll definitely be making a report to my insurance and to the Board of optometry. read more

I would love to give my optometrist of probably 15 years a five star review. If it was just based off of the doctor, it would be a five star review. She's great. She actually did something really great for my contact lens setup. It's been working out great for me. It's everything else in this office that has been falling apart lately. I ordered glasses as I always do. I was told they would call me when they came in from the lab. I never got that phone call. I called a couple of times to check on them and I was promised multiple times I would receive a phone call when they arrived. I didn't. I called again and sure enough they were finally u in. I set up the appointment and went to pick them up. During my appointment I noticed a scratch on one of the lenses straight from the lab. The employee apologized for the scratch and promised to put a rush on making it right. She promised to call me when my glasses arrived. I waited probably a couple weeks without hearing anything and called to check on them. They had not heard anything about them and promised to call the lab and let me know what was going on. I didn't hear anything on the day they promised to call me so I called them. They hadn't called the lab. They promised to call the lab and call me back. They finally called me back and let me know it would be a few more days before my glasses would be in. After my glasses finally came in, I set up the appointment to pick them up and picked them up without issue. I know all the rules for cleaning glasses. All the do's and don'ts. I've been wearing glasses and contacts for a long time. Usually I'm kind of lazy with taking care of my glasses, but with that scratch resistant coating it's usually about a year before I get any real scratches on my glasses. Well, this time, I have some scratches within a few weeks. I can honestly say I have taken really good care of my glasses this time around. So far I have followed all their instructions including only using the Crizal cloth they come with to clean them. I've done everything right but I have multiple scratches all over both lenses. If I had to pay out of pocket for these glasses it would cost me about $800. That's not cheap. I have everything on them including the scratch resistant coating. I know that because of that scratch resistant coating they have a warranty and I can take them back for repair and all that. The point is I shouldn't have scratches on them. After babying them for a matter of weeks there should be zero scratches. I'm convinced that there is something going on with the lab they use. This is not normal. This should not be happening on such an expensive pair of glasses with the scratch resistant coating. I'm not really sure what I'm going to do at this point, but I'm pretty sure I won't be going to this optometrist in the future. I'm actually very disappointed by this. They are close to my workplace and I've been going there a very long time. I hate to leave them but this is too many issues now. Like I said, I hate to leave anything less than a five star review considering how great the doctor is, but these reviews have to be based off of the overall experience read more

Not much variety, especially if you have a basic insurance plan; the Medical shelf is pretty sad. They've tried to push me to buy frames by opening a line of credit. Receptionists are Ok, tho I've been left on hold for almost 20min before and then they hung up on me. smh @ patricia Receptionists also told me my insurance plan covers exams every 2 years and frames every 3. Frames are covered every 2yrs under Medical. I believed them for Years. read more

This is my second time coming here and all they care about is money. The Dr. herself was nice but her staff is horrible. They won't give you all your prescription information unless you buy glasses with them. Don't come here. I will definitely not be returning here again. read more

Excellent customer service. I have been coming here since I was a kid. Now I take my family and have never experienced any issues. We have always had an excellent experience. The girls that work the front and especially Patty the manager are all very friendly and helpful. They go out of there way to make sure your happy. Give the place a try you will not be disappointed. read more

Some staff are rude not helpful, had an appointment but advised couldn't order new glasses for my daughter until I had the actual insurance card, I asked if I could have it emailed or any way around staff said absolutely not! I then waited 2 weeks for the new card made another appointment and was never asked fir insurance card, now after that I was told it would take 8 weeks for new glasses, I won't be coming back here or referring over!!! read more

Great selection of glasses, optometrist is very helpful and patient in answering any questions I may have, the only reason I give this place 4 stars is the associate that is helping you choose frames is not as patient or helpful in answering questions, seems like their trying to rush you out, if they fix that, there definitely a 5 star establishment. read more

Great service with all the staff and fast 5stars. Patricia is great , prices are great I would recommend office

When I arrived at the doctor's office for an appointment I went into the office and was promptly asked to move my car. I was told I had parked in the doctor's parking spot. The parking spot had no markings or any indication that it was reserved. I promptly canceled my appointment and left as I believe the customer should come first in any business. read more

Very nice clean and very friendly staff and doctores very help full staff I recommend it read more

Will never go there again Doctors are good the rest of the staff don't know what they are doing had my exam in April it's now June and after going back and forth they still haven't done my glasses right plus had to wait 2-3 weeks each time they got sent back after this last time I still couldn't see anything asked for my money back they won't give it back all my family stopped going there so I have no glasses and they won't refund my money very unprofessional office should of listened to my family read more

Been coming here for YEARS. Patricia and the team are always super helpful and make sure I leave with exactly what I need. Dr's are incredibly friendly and walk you through every step in the process. Patient for life! read more

Their customer service is extremely bad. They don't care about their customers, even after my father-in-law got them a lot of clients. They have a very rude attitude when it comes to taking responsibility for a mistake they have done. I definitely would not recommend them and will not be back. I will also be telling my family and friends that have been going there for years as well to not be going there at all! read more

I am very pleased with my experience , profesional doctor , friendly stuff , one of the girls kind enough to help me choose 2 pair that suit my face perfectly :) thank you guys !!!! read more

We come here because of Patricia She is so kind, helpful and knowledgeable Thank you Patricia for being awesome read more

My experience is exasperating and it seems never ending. Name misspelled, date of birth wrong. 3 months to get the right fit contact lenses 6 months to get an incomplete prescription. The optometrist was good! She was patient and thorough. At first I thought she had the wrong measurement because I couldn't see with my new prescription but it turns out I have difficult eyesight for contact lens wear. However she did not give up and she found me a brand that would fit comfortably. The problem is the administrative staff. Although very polite, they are not good at returning calls, mailing prescriptions, they make careless mistakes that cost invaluable time and money. As I mentioned my name was miss spelled my date of birth was wrong, the prescription they sent to my contacts service was the wrong one which caused further delay, when I asked for them to send it to me so I could buy glasses too it took over 25 days to get it and when I did I didn't notice but they conveniently left out the pupilary distance which is necessary for ordering glasses. Now, 6 months later I have no choice but to call again or walk in and DEMAND a COMPLETE prescription. I'm sorry but you've been paid, so why do I have to go back and forth for what I paid for? Because they're greedy!!! All in all what should have been handled in a matter of days (or even weeks due to my difficult sight) is taking OVER SIX LONG MONTHS! Contacts are prescribed annually which means I'm going to need a new prescription in 6 months instead of a year because of their ineptitude! I will not be back and I suggest to steer clear unless you like wasting your time and money. read more

The lady at the front desk.. rude. Her name is Patricia. I asked her questions about the new fee they have of $20. I just wanted to get a basic eye exam and wanted to know if the additional charge for the exam (retina imaging) used to be included in the basic eye exam or if it's now some new thing I don't know about thus giving me the option to test /pay for it. It was so frustrating talking with her. I'd advise anyone to go elsewhere. This dolt was no help. read more

Paul Crismon, OD - Optometrists Near Me - Norwalk, California

I went to pick up glasses today, made an appt, took my mask. They didn't let me in to have my glasses fitted, instead they had me wait outside while the tech went back and forth to her station to make adjustments. They didn't provide a mirror to check how they looked. Later I noticed the glasses don't sit level on my face. Now I gotta go back to get them adjusted correctly. Hope they don't pull this nonsense again. read more

Just left office. Brought my sons glasses to be repaired or replaced under warranty but was told they were not under warranty and that it ended on June first. This is strange as my sons appointment was on June 13, 2020 and he got his glasses two weeks later so I am not sure how the one year warranty was already expired before the one year. The obviously do not honor their warranties. Time to find a new and honest optometrist. I have been a client since 1994 but I guess that is not valued either. This place had been a great place to go but now some of the staff talk to you as if they are doing you a favor. Customer service is lacking. read more

My mother was recommended this place to get new glasses. She went to get her exam with no problem and the day came for her to pick up her glasses (today). The lady that attended her (outside) asked her to pay (outside) and gave her the glasses and receipt (outside) And my mother asked aren't you going to adjust them to see if they fit and the dumb lady was like Oh ok she got them adjusted (outside) She was not allowed inside for whatever reason. I will never have my mother come to this place again. What kind of service is this especially to a 70yr old. Such a Horrible place. read more

I've been coming here for the past 15+ years, and not once have they let me down. I appreciate the excellent service from Aurora, helping me choose the right glasses that fit me perfectly! read more

I've been with this office for years. Always knowledgeable, forever friendly, delightfully helpful, thankfully thorough. They're a Yes. read more

I started coming here because of my husband. Granted it's 40 minutes without traffic from me , it's worth it. The staff is amazing. They help you from the moment you walk in and are super friendly. It's family friendly , so they truly know how to deal with kids. They get you moving from one room, to the next and also help you look for the worst frame . Once you got the frame, they sit down wiTh you and go over your coverage. They answer every question, no matter how big or small it is. From the staff to the doctors- a wonderful establishment! read more

Customer service is bad called to reorder some contacts the girl who answered the phone put me on hold for about 9 minutes comes back on the line and asks for my information I give her what she asked for and told me she would have the dr call me back it's been 3 days now and to no avail will never return to this office. read more

I'm a 49 year old professional, married with 5 kids, Masters in Education, entrepreneur, (blah, blah)... The reason I say this is to stress I've been around a bit. I started wearing glasses in 1975, and began wearing contact lenses way back when they first became available to the public. Over the years I've been to a LOT of optometrists. The location is convenient, the staff are "super" friendly and Dr. Crismon is - by far - the best optometrist I've ever been to. I say this based on the RESULTS he got for me. He really knows what he is doing. These were the best contact lenses I ever had. 100% CLEAR VISION. This Dr. is so good that I'd FLY IN FROM ANOTHER STATE to have him check my eyes and order glasses or contacts. He's really that good! read more

Extremely friendly and knowledgeable staff. I've had unpleasant experiences with previous eye doctors and after my current visit I no longer have a negative view of visiting the optometrist. Although I arrived early to my appointment the staff was friendly and I was seen quickly. My doctor showed me exactly what was going on with my eyes and made great recommendations. I would definitely recommend for those looking. read more

My family and I have been going to Dr Crismon's office for about 30 years. The staff has always been helpful. The doctors very knowlagable the latest in eye helath. I wouldn't trust my eyes to any one else. They have a great selection of frame. Good prices. My daughter (who has no insurance right now) still goes to Dr. Crismopn because they are wonderful and the prices are something she can afford. They are very helpful with insurance and my glasses and/or contacts are always very fast. Love this place read more

I've been coming to this location for many years and today I was reminded why I keep coming back. The doctors are helpful and walk you through each procedure. The staff is friendly, helpful and thorough. Patricia is always helpful and is willing to compare my insurance with my husbands to ensure I get the best coverage. My appointments are always on time and my glasses always arrive within 7-10 business days. I highly recommend this location. read more

Dr. Crismon was very friendly and very informative and there hours are amazing open Monday through Saturday! Staff friendly and nice to see me on Saturday morning for my contact trial. Amazing variety of glasses! read more

The girls here are so nice! Highly recommend this place. Everyone is very helpful. They make us feel right at home! Thanks girls!

Excellent customer service , very friendly Very helpful with insurance coverage. We got a great deal. Thank you very much I love my contact lenses .... no more glasses yaiiiiiii read more

Horrible Service, came in 15 minutes before my appointment, and waited and hour just to be seen. Receptionist messed up on my paperwork and forgot to include contacts exam. Workers not familiar with insurance coverages . I definitely won't come back here ever again. read more

Been coming here for many years now. From the reception to the consult with the doctor, everyone is so sweet and friendly. Have always made me feel comfortable and welcoming. I've always loved the variety of glasses they offer. Recently I transitioned to contacts and they've made my transitioning so smooth and super accommodating to my schedule. Definitely a place to refer! read more

Have been coming here for years! I was scheduled for a Saturday and my appointment went by fast! Employees are nice and the Male Dr. was super amazing! He explained every single detail about my eyes and treated me so kindly! Every time I come in for an appointment I have a great experience. Thank you so much! They also provide a discount percentage after exceeding the insurance coverage. I can't wait to get my glasses. I need them ASAP! 7-10 days... hurry please! read more