Dr Smith is very thorough and explains everything you need to know. The office staff is kind and the office is clean and well lit so you can choose your new glasses. There is no pressure from the staff. They explain what your insurance will cover. read more

I called to make an appointment. I didn't have my insurance information offhand and I wanted to ask a question and the young lady on the phone cut me off and tells me call me back when you're ready. OK thank you very much and I still have questions she kept cutting me off as I try to explain. I have a question, and she just kept read more

The staff here are wonderful! Great selection of glasses. The kids loved the photo of their eyeball! Highly recommend this doctor!

Dr. Smith and the staff were very nice and very helpful. Nice selection of glasses and I can't wait for mine to arrive.

The staff here is amazing ! They always make you feel welcome and they are really helpful . Dr. Smith is also very friendly and answers all your questions, I am a patient there since I was a little girl . read more

I have been coming to Dr. Smith for a few years, Dr. Smith is very thorough during my eye exams and he is patient to explain all my questions. The staff are friendly and responsive to phone calls. I haven't had problems with my insurance or billing. When I ordered my glasses and contacts, they didn't take too long to arrive at the office for me to pick up. I highly recommend this place! read more

I was in desperate need of an eye check and glasses. I did some homework and found Smith Vision Center. The Dr was great. Gentle and explained everything he did. The true pleasurable experience came from Flor and Gabby. They were VERY helpful. Flor was so patient with me while I tried to figure out which frames to go with... and there were many choices! After, what seemed like hours, I found the perfect glasses and they helped me to order and receive. Thank you so much for the great service I received. read more

I was in need of a Optometrist for my young daughter. He was one of the doctor under my insurance plan. When we first walked in we were welcomed by two friendly front office ladies. We were not in the waiting room to long maybe less than 10 minutes, which is great when you have a little one. Dr. Smith took us in for her exam and was very patient and sweet. I have been to many eye exam and he is by far one of the most thorough doctors. He took his time with my daughter . He explained and answer any of my questions . If you need a good thorough doctor you need to go see Dr. Smith read more

Smith Vision Center - Optometrists Near Me - Norwalk, California

My family and myself we've been coming here for over 16 years and we've always had a pleasant visit with Dr smith his staff is always friendly and very welcoming and are always willing to help you check prices whether is contacts or frames and how much your insurance would cover, I've always recommended Dr smith to friends. I don't think i'll ever change optometrist, i'll come here as long as i can! Thank you Dr. Smith! read more

Came in for eye check up today and was greeted by a very friendly and helpful staff. Didn't take long for the Dr. to call me in for my eye exam. While checking my eyes he was very informative to every single step he was doing, I am so pleased with their service that would highly recommend anyone to come give Dr. smith a visit. Oh before I forget, he is also very good with kids!! I've brought my girls here to see him. Thanks to the staff and Dr. Smith for a wonderful service! read more

Dr. Smith is pretty much the best. He's super professional and quick, definitely knows his profession and friendly. The two beautiful women working up front are the perfect example of great service as well. Never disappointed coming here, and will always come back for sure. read more

I happened to stumble upon this place by luck. My work place pays for prescription safety glasses and I went to the nearest place by my house. What a great decision that was. I have been going here ever since. Great choices on frames and wonderful staff. Gabby and Claudia have always been good to my wife and I! read more

I have been going to Dr. Smith for at least 20 years. He gives the most thorough eye exam I have ever had and I highly recommend him. I have been retired for 10 years and continue to make the drive to his office. read more

it is unfortunate that i do this because mr. smith himself is a very sweet and nice gentlman who's office staff causing grivences to his business/office. i am seen every 2 years for eye exam and glasses. last visit was 2021. i became eligible.again in jan 2023 and office manager (gabby?) lied to me saying no not eligible yet. i disputed this with her and was rude and hung up on me. i say lied because she bulled my last visit intentionaly as a replacememt pair visit due to "billing issues between lab aip/pia who make the glasses and envogue my insurance. this affected me now 2 years later. why ? well. cant get my stolen glasses replaced because of how she bulled it 2 years ago!. it also pushed my every 2 year elegibility exam & hardware until january 2024!. when i asked why it was billed a few weeks agos, she got very upset, threatend me to call my insurance to have me disenrolled, i am the problem , etc. she forgot she left me on speaker while she did call them and siad i threatend her, harassing her, etc and to cancel me as a patient at their office!. i told her i recorded everything she said. i found out she has done this and the intentional wrong billinng to a good number of people. theh have up to 180 days to bill correctly but chose to.do it where it affects patients severely down the line. the worst part is that she is still doing this and has not made any attempt to correct problem. this also opened an investigation to this matter as it is considered i believe fraud due to billing services wrong. be careful with this. read more

Dr. Smith is a very good, mellow Doctor. He has been seeing my whole family for about 15 years or more. He's very informative, and he does not try to up sell you, or even change your prescription if you do not wish too. (Which I don't if the change is subtle.) I would recommend him to anyone. I'm always able to find nice sunglasses and glasses with my preference of plastic frames. The prices are reasonable, and most of my glasses are covered by insurance. Appointments are usually pretty fast, about 15 or 20 minutes, and then another 30 so I can find frames that I like. read more

Called to see if they would happen to have an appointment today. The girl said she would check and puts me on hold. Comes back on the line after some time and asked for my name and information. Her phone rings again in places me on hold again. Someone comes back on the line and ask me for all the information all over again. And ask when I would want to make the appointment. Explain to her that the whole reason why I called in the very beginning and I asked the person if I could come in today. She says oh well someone did cancel for the time right now but can't squeeze anybody else in. So why did I have to go through all that waiting on hold and give me all my information several times.. you could have said that in the very beginning.. read more

Had several people recommended this optometrist and went for the first time last month. Dr. Smith is very personable and kind. The receptionist was extremely helpful while I was trying to find glasses. She was very clear in explaining what my insurance would cover and offered many great options. I was able to pick up my glasses the next week. Very happy with the service and friendly staff. read more

I've been coming to Dr Smith's office for a couple years now. He is very attentive and detailed every time I visit. The girls in the front office, Jasmine and Gabby, are amazing! I love coming here. read more

Love Smith Vision the staff is great they have amazing customer service, the girls at the front desk are wonderful very helpful and polite. Dr. Smith is great caring doctor. I highly recommend going to this doctor for your eye check up. read more

I am extremely grateful that I was able to find Dr. Smith on such a short notice! I called his office on Tuesday and spoke with one of his receptionists, and she was able to fit me in for an eye exam and a contact fitting on Friday. Dr. Smith has an incredibly clean and well-organized optometry office with plenty of parking in the back. As soon as I walked in, his receptionists were quick to welcome me and to help me fill out the initial patient forms. Within a few minutes, Dr. Smith introduced himself to me and took me to the exam room where he thoroughly examined my eyes and patiently listened to my concerns as well as addressing any issues I've had in the past regarding eyewear and contact lens. He issued me a few eye contact samples, both of which are extremely comfortable. To be completely honest, I feel Dr Smith charges a lot less for contacts than most optometrists I've been too. It was such a pleasure to be examined by him, as he is extremely personable, knowledgeable (he gave his own testimony regarding the contact lenses), kind and patient. I felt his receptionists were equally kind and polite, which is something that's very hard to find nowadays. I typically have my eye exams performed in Peru, since I frequently travel there. However, I feel much more inclined to keep Dr. Smith as a regular optometrist due to his thorough examinations and high quality patient care. read more

I am all about reviews before I go check a place out. After looking for various reviews from different optometrists and how they treat their clients, wether you have good insurance or just plain ol medical. This one caught my attention the most and let me tell you, My experience here was greaatt ! If i could give 10 stars i would. I Dont regret picking your office as my first choice. The two front desk lady's were verry niicee and welcoming, Dr. Smith was verry nice and welcoming also. I came in here today for my 4yr olds first eye exam. Dr Is Verry nice,friendly and verry patient. He tried many different things to make sure my son was getting the right fit. Thank you lady's and thank you dr Smith! We Will see you in 2 weeks for my sons first pair of glasses! :) read more

This has been my optometry place since I was in college and Dr.Smith and team are fantastic! His new place is really nice and they have a variety of brands for you to choose from. Very reasonable prices I think. read more

I recently had the opportunity to get an eye exam with Dr. Lowell Smith, He is very detailed and professional, his passion for his craft shows in his commitment to excellence, I would not hesitate to recommend his services to all my friends and family. Jorge read more

Dr. Lowell Smith had been our family optometrist for many years and I'd actually been going to him since I was in high school (I'm now in my 30's), but definitely not anymore. The fact that my brother had stopped seeing him years ago wasn't a big enough hint for me, until I finally realized for myself how unsatisfactory their customer service and practice have become. I called the Dr. Smith's practice on 9/19/08, to set up my annual appointment and the female assistant on the phone informed me that I was ineligible to come in for a visit until Jan. '09 because I had supposedly already been seen for the year. I explained to her that she was mistaken and that I was not actually seen in 2008. What had happened was that in Dec. '07, I had broken one of the lenses on my glasses and asked for a replacement pair, which I then picked up in Jan. '08. Therefore, while their records indicated that I came in on 1/14/08, it wasn't for a check up, but simply to pick up the replacement pair of glasses that I ordered back on 12/28/07. But regardless of how logical my story was, she just kept on repeating, "I'm sorry ma'am, you're not eligible to come in." Fine, so I didn't, and she even made me doubt myself until.... I finally came in for my annual visit on 3/27/09. And ironically, on that visit, the male assistant of the practice said, "Hey, we missed you in 2008. You never came in for your check up." I was so livid at his comment that I immediately told him that I attempted to make an appointment last year, but his coworker shot me down saying I didn't qualify because she thought I had already exhausted my visit for the year. His lame response was, "Oh well, it wasn't me." I didn't care if it was him or not who gave me the phony information. The fact was, I was gypped out of a visit that now results in more out-of-pocket expenses for me because I couldn't take advantage of the allowances in '08 ($110 goes towards contacts). In addition to the glasses I bought this year, I also have to buy contacts. I coulda purchased the contacts last year and saved the money. Thanks incompetent staff! Now in regards to Dr. Smith... well, let me give you some background info first. In 2008, I had seen a reputable Lasik surgeon (per excellent reviews on Yelp) and was informed by that surgeon that my eyes had accumulated a lot of blood vessels (I was bad about allowing my eyes to breathe from my contacts). While everything else about my eyes made me a decent candidate for Lasik, the fact that I had too many blood vessels in my eyeballs meant that it would be a very bloody procedure if I had decided to do it. Ok, I accept that, but what bugged me was when this surgeon said, "Your optometrist didn't tell you about this?" I told the surgeon that Dr. Smith never really made a big deal about it and that I'll ask him again during my next visit. And so I did. On my 3/27/09, visit, I coyly told Dr. Smith that I "might" be interested in Lasik surgery, seeing what he'd say and if he'd mention anything about the formation of blood vessels in my eyes. But rather than mentioning what I already discovered from the previous Lasik surgeon, he says, "Oh, I was wondering if you might be interested in that. Actually, we contract with a Lasik surgeon.... You should contact him. He does the surgery and we do all of the follow up visits." So I asked him, "my eyes seem ok with you? Nothing to be alarmed about???" He said no, and continued to peddle his Lasik friend. Oh, how convenient and lucrative for them! Um, no thanks Dr. Smith! So from then on, I lost all respect for Dr. Smith and his practice. As it was, his employees were incompetent, but him not being forthright worsened my experience. Oh yeah, one more anecdote. On my 3/27/09, visit I was told by the male assistant (by the way, there's only one male assistant and two female assistants) that the polycarbonate lenses I purchased were NOT indestructible. He said, "even though these are polycarbonate lenses, they can still break. Don't listen to anyone that says they're practically invincible." However, when he was pushing me to buy the polycarbonates weeks earlier, he rambled, "Polycarbonates are great. I've tested them myself and it really takes a lot to break a polycarbonate lens. They're practically indestructible, believe me." So are they practically invincible or not? Get your stories straight - what a joke! Anyway, bottom line is, no one is to be trusted from Dr. Smith's Optometry - assistants and all. Ok, now I'm off to research a reputable optometrist that I can go to in the future. read more

As soon as I walked in I was greater by the receptionist. Dr. Smith completed, what seemed to me, a thorough exam. When I was selecting my frames the receptionist were very helpful. The lady explained to me what my insurance covered and what I would pay out of pocket. Overall great customer service! read more

Dr. Smith is the only eye doctor that can get my prescription right. I've been to a few other doctors after moving but their prescriptions always gave me a headache. I now make the trip and will stay with him until he retires. read more

Best eye doctor I been since my adulthood. I live in Whittier and I continue to travel to Norwalk for my appointments because Dr. Smith is very knowledgeable and trustworthy. He is very caring and shows great concern when noticing abnormal changes to my vision. I trust Dr. Smith with my eyes and will continue visit him for my eye exams. I highly recommend Smith Vision Center and Dr.Smith. read more

The receptionist are rude the make you feel uncomfortable as if they are doing me favor by making an appointment. I will never go back again the receptionist with the curly hair is the worst read more

I have posted my review of Dr. Smith on other sites as well, but as i've stated, I've worn glasses all my life. Up until I started seeing Dr. Smith, I bounced around from different optometrists. I have now been with Dr. Smith for over 15 years. I am constantly referring friends and family to his office. His selection of frames are always current and comparably priced. Very affordable and I appreciate that, since I wear my glasses everyday and buy them annually! But more importantly Dr. Smith and his friendly and professional staff, take the time to get to know you. Dr. Smith reviews your previous visits, makes sure you are up to date on all the current testing and gives you a thorough exam. I cannot recommend him enough. He has never tried to up sell me on anything. One of a kind. read more

I worked with Dr. Smith as a receptionist many years ago & I am so satisfied with his exams that I drive miles to see him. He recently made staff changes in his office & I couldn't be happier. He owns & runs this office. Unlike most Optometry locations that are now franchise owned or have practicing Dr.'s who have no real investment in the office, so he really cares about each patient. Give his office a try you will not be dissapointed. read more

Dr. Smith and his associates were friendly and personable. Easy location to park; get in; and get out. Prices seemed fair but I did not compare. read more

Dr. Smith gives an extremely in-depth vision exam. He is excellent with children as well as adults. My family has been seeing Dr. Smith for over 20 years now. My son has been seeing Dr. Smith since he was 2. I highly recommend this vision doctor. read more

Dr. Smith is very welcoming, his staff follows his example. I've never had a problem with their service or recommendations.