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    Brakes Plus

    3.3 (94 reviews)
    Closed • 8:00 am - 6:00 pm

    Services - Brakes Plus

    Auto brake repair

    Auto engine repair

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    Caliper bolt
    Kat P.

    The man I spoke to on the phone (Michael?) was very kind and fit me in very quickly. I was experiencing a squeaking and scraping sound when I hit my brakes so I figured I just needed my brake pads and rotors replaced. When I arrived, the man at the front desk was incredibly rude, cut my off multiple times while I was speaking, and overall treated me like I was I stupid or what I was saying held no value. Very unprofessional. They pulled my car around and the man I spoke to on the phone came out and gave me a basic run down, said they were going to inspect everything, etc. The told me it would take about 45 mins for the inspection. I decided to walk around the shopping center and got some boba and food. While I was eating my sushi, I got a call from Brakes Plus. They explained that there was a problem with removing my wheels, and wanted to charge me approx. $6 for every lug nut they needed to replace, adding up to about $75 extra. I immediately called bullcrap. I called a friend of mine to confirm they were ripping me off and he did. I walked back over and asked to see the lug nuts. They of course got all nervous as I walked back to my vehicle, which was suspended in the air with three wheels already off of it. They told me my key (locking lugnuts) was not working and they were unable to remove the last wheel, nor were they able to put my original nuts back on. I, of course, told them that I do not feel comfortable with them continuing to work on my vehicle, and that I would like to leave. I told them I felt discriminated against due to my gender and would rather take my business elsewhere. They said "Okay" and apologized, but still tried to sell me the lug nuts. After negotiating with another team member (who was actually nice) he agreed to comp the charge for the lug nuts. Now, you may be asking, "Why would she not pay for them?" Well, that's because they stripped my key AND my lugnuts rendering them unusable, and then tried to make ME pay for their mistake. I drive away feeling happy that I stood up for myself. Only, I hear a loud click and banging sound when I'm turning into a shopping center around 3 minutes down Warner. I immediately park and look into the street, and notice a bolt of some kind. I pick it up and lo and behold, it was my freaking caliper bolt. I assume they tried to remove them because my wheel wasn't coming off and they forgot to tighten it back. I am forced to return to said horror house and have them tighten it back. They told me what the problem was, and I was correct! Yay! They did not charge me for fixing it, but DID once again try to blame me for the problem, saying it was probably already loose when I came in (yeah right). These people are DEFINITELY predatory towards people who they believe know nothing about cars. Avoid at all costs, especially if you're a woman. This all took place a couple of months ago. Enjoy the photo of my caliper bolt below I'm just happy the bolt didn't fly off when I was turning on Arizona, that could've ended very poorly.

    :)

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    8 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    10 years ago

    Great service! The service advisors are great and knowledgable. Will definitely return

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    10 years ago

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    9 years ago

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    16 years ago

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    14 years ago

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    13 years ago

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    12 years ago

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    16 years ago

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    Page 3 of 3

    Ask the Community - Brakes Plus

    Review Highlights - Brakes Plus

    “After doing an internet search for good brake work pricing, I landed on Brakes Plus on Warner in Gilbert.”

    Mentioned in 7 reviews

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    Crawford's Auto Repair - Crawford's Auto Repair Logo - Chandler Auto Repair Shop

    Crawford's Auto Repair

    (161 reviews)

    I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

    Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

    All Valley Car Care - Gilbert - New Sign coming soon

    All Valley Car Care - Gilbert

    (69 reviews)

    I had a VERY disappointing experience with All Valley Car Care in Gilbert. I was told my Jeep would…read morebe repaired using factory/OEM replacement parts, but when another shop inspected my vehicle later, they found aftermarket parts that they identified as low-cost components, ordered from Amazon, rather than OEM. Considering I paid around $1,000 for the repair, I felt misled. Within a week of the repair, my check engine light came back on. Yesterday, I took my Jeep to another mechanic for further diagnosis. They explained that the ignition components installed previously had contributed to additional engine issues and showed me the parts they had removed. Needless to say, I was extremely frustrated after paying so much for the original repair. Based on my experience, I would not return or recommend this shop. I expected quality parts, honest communication, and a lasting repair, but unfortunately that was not my experience.

    Chris is amazing. I had stopped once before in a panic as my car was overheating. He took a look…read moreand it was low on antifreeze and put some in for free! Later, my a/c was having issues and I brought it in. Original quote was best case scenario. Unfortunately it was a much bigger problem than I can afford. He was upfront and honest and even had a Lyft for me to go home while I waited. Although I could not get the service done, I was so, so impressed and grateful to Chris. No charge to me as well once the problem was diagnosed. Could not ask for a better place to take your vehicle. Please if you are needing work on your vehicle done, please go see Chris. You will not be disappointed!!'

    Car Guy

    Car Guy

    (71 reviews)

    American Muscle Experts! FINALLY ... we have found a trustworthy, honest, and efficient auto repair…read moreshop in Arizona. My fiancé unfortunately chose another local shop that offered many false promise as well as almost destroyed my beautiful Mustang GT. It is a 2016 and we did not have any issues with it over the years. However in August 2022 it overheated from a radiator issue. It was so bad the head gasket became damaged. The other shop simply did not know how to properly repair a mustang. I was devastated and then did my research for competent shop. I then reached out to this shop and Pete answered my call after hours. Pete listened to my concerns and was very knowlegable, kind, and reassuring. He was able to get us in quickly and they were able to fix the car within a week. I had already been paying for a rental car for 2.5 months. I will always be a customer and refer people to this shop. I also have a review on the Nextdoor app & google as well. Thank you to Pete and the team at Car Guy Shop for helping us out of a very difficult situation efficiently & quickly.

    I took my Mustang GT to Gene and Pete, and they completely saved the day. I took my Mustang…read moreelsewhere inititially to a shop (rhymes with Appa on McQueen ave), and they completely screwed me over. Long story short, I had a blown head gasket and decided it was time to make some upgrades. Ordered a set of cams and some intake parts to replace stock; two months and 13 cam timing codes later, I had the car towed from that shop to Car Guys new location. The immediately dug into the engine and found exactly where the other shop went wrong. They took the time to walk me through and explain everything that was diagnosed through their troubleshooting process. They retimed my cams and the engine runs like a top. I was thoroughly pleased and will never trust anyone else with my car.

    Brakes Plus - autorepair - Updated October 2026

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