I chose Brake & Tire Check to get my car's alignment done because of their affordable prices listed online, but their top notch customer service + the technicians' vast knowledge & transparency (with pricing & informing me of what my car actually needed, rather than unnecessary upselling) + overall kindness & helpfulness is why I will continue to choose this location every time from now on. I was surprised at how they returned my finished vehicle so quickly, considering how busy they were, and yet the techs still went above and beyond to make sure my vehicle had everything needed to drive safely. I would recommend this location, Congress & Ben White, to anyone wanting a dependable, affordable, honest car repair shop. read more

Brake Check - Front of shop, car garage, parking lot - Oil Change Stations Near Me - Austin, Texas

These guys always take care of me. Honest and friendly. The service is generally super quick unless they're busy

These group of guys are true professionals and top-notch! They always provide with the best customer service and knowledge, never a bad moment. They communicate on what you need and why very efficiently. I been going to this location for a full year, whether it's an oil change, a new tire or helping fixing something minor, these guys are always willing and able to help!!! Appreciate yall fellas read more

Best auto shop I've been to! I love my guys at this location! They're always timely and go above and beyond with their service. Prices are reasonable and they have deals too. If you want awesome customer service and work this is the place to go. read more

I went in there yesterday because another shop had messed up the skid plate on my car. I went in and they took amazing care of me. Gave me a fair price to remove. I was in and out. Amazing customer service! Will definitely be back for future work read more

Came in to get my breaks done last second, i knew they were a bit overdue and i had time before my shift. They got me in pretty quickly, and most importantly; they worked with my budget. Im pretty broke, and made that clear and upfront when discussing prices, and they made sure to tell me what needed to be done, and what could be done in a month from now when I have the budget. Even taking me back to show me whats wrong, and what will need to be done soon, really puts your mind at ease theyre doing the right thing here. Finding an autoshop that doesnt push you or bully you to get everything done in one appointment (especially when you literally dont have the money to your name for it at the time) and works with your budget is so so rare. Im happy to say I'll definitely be a returning customer, and getting those other things done soon! If youre also living paycheck to paycheck and have been procrastinating getting your car serviced/repaired due to anxiety around your financial situation, stop in and see what needs to be done. They're amazing. read more

Rotors had 100,000 miles on the and the drivers side had a hairline crack. I could have probably got away with leaving the rotors, but I appreciated the fact that he told everything I needed and worked to a price I could afford. The best part is they don't mess around with guess work. Everything is spec and to the book and even came with a lifetime warranty!!! You can get cheaper from a shade tree but alI here is my dad's voice over and over, "pay me now or pay me later". Thanks guys! read more

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The customer service here is exemplary. Efficient work at an affordable price. They have new customer!!!

ask for Russell!!! he is knowledgeable and the best. I was having brake issues! Russell helped educate me and inform me what I needed to get my car safely back on the road! Thank you Russell and team read more

Worst experience ever! I went in for an alignment, and the technician said they couldn't do it unless the struts were changed. I agreed to get that done elsewhere and come back. He told me, "Yes, you can come back, and I'll take care of it before doing the alignment." He charged me $75, which seemed reasonable. However, when I returned, he said I'd have to pay for a new alignment--even though he hadn't done the first one--and it would be more expensive because the $75 I paid "didn't work out." It's absurd. The manager is ridiculous, and they're completely unreasonable. read more

Been here twice now; once was for an alignment and that went fine, and today was a dash light that came on (ABS/EMERGENCY BRAKE) after the good guys at Discount Tire put my new tires on my 02 Buick and hmmm as I was leaving, I noticed the dash lights...Brakes working fine, so why the dash warning light for brakes? Discount Tire offered to take care of it in 3 biz days (of course it had to be a Friday today and that would mean next Wednesday and I have a trip this weekend and I will not drive hundreds of miles with a warning light) soooooooo I headed to Brake Check and Russell cleared the dash lights and it took 5 minutes! yay. These guys are A-OK. A girl from Chicago like me appreciates guys who are easy going, not fruity like half of Austin (juss sayin') AND good at their specific job and helpful. PS Whomever "Loving M" is who claimed they are racist? I personally am TIE-RED (tired, so tired) of persons who make such claims when if ANYthing (as she? described in her? review) if ANYthing, that would call for stating they seemed RUDE. Just because persons are of a different race or color and you have a less-than-good experience, it doesn't mean "racist." THINK ABOUT IT. Try some new adjectives. like grumpy, or rude...get it? read more

They always have appointments available and are quick with oil changes also they play bumping music like suicideboys. The every other oil change being 50% really helps as well with every 6th one being free. read more

They start high on price and remove services they said you absolutely needed. It's a classic catfish mixed with advanced sales tactics. I don't mind getting ripped off on the price but they use refurbished products that started leaking brake fluid the week after. Luckily they solved the issue but it could have been a real scare. I respect the hustle but try being honest you'll make more money. Don't over sell. Use better products. Keep the sales team... I mean mechanics read more

I came in for an oil change and to get all of my brakes replaced. I was so impressed by how quick, informative, and honest they were. My car feels brand new and I'm so happy to have somewhere I can trust with my vehicle without spending a fortune. read more

Avoid This Shop at All Costs! I recently had the unfortunate experience of visiting here and I can honestly say it's one of the worst customer service experiences I've ever encountered. I decided to take advantage of the "free alignment check" advertised on the front of the building which drew me in. From the moment I walked in, I was clear when I asked to get my alignment checked. I know that it was getting late plus I was on my lunch break & even suggested to come in the next day if it couldn't be looked at that time. Boy was I in for a treat when the staff member said that it could be looked at right now. After about 10 minutes my car returned & I was about to leave, the staff member behind the desk ran up a total for the alignment which shocked me. I expressed to him that I was just getting an alignment check. He informed me that the staff must've did it. Being as I had such little time left on my lunch & didn't see the manager nor the guy that I spoke to when I first came in, I quickly paid to make it back to work on time. Decided that I'll deal with it later. I should've known better & realized that I was involved in a bait & switch company like this. The next day I went out of town in my other vehicle & didn't drive the car they touched until the day after next. Once I started it up I noticed my maintenance light had been reset as well as an oil change sticker like they performed an oil change on my vehicle to which I found out was incorrect. But nevertheless they reset it. I have a mechanic that I've been dealing with for a few years now & we were waiting for a specific part near the end of maintenance required 5% oil life left to basically perform a complete overhaul & tune on my vehicle. At that point I knew I had to get this rectified. I then called that day & the staff displayed no regards for their actions & instead of empathizing with my concern, manager immediately reacts defensively: "Well, you misunderstood the staff saying "we can do it now." There's nothing I can do about it since you paid & left." Even decided to hang up in my face when I was explaining the errors that was made. So I called back I then requested the corporate number to which I received. The corporate point of contact was rude and dismissive, trying to make me feel like a nuisance rather than a valued customer. Kept reiterating that I must've misunderstood the staff member. Although I came in to only get it checked for free, like they advertised. But, instead of taking responsibility or attempting to resolve the issue, they just shrugged it off and insisted I must have misunderstood their recommendations. It's mind-blowing how a place that relies on trust can operate with such a blatant disregard for integrity towards their customers which is utterly disgraceful, unethical & dishonest. Plus I'm still waiting on a call from a Mr Nicholson for a week now with no update. In summary, if you value your time, money, and the integrity of your vehicle, do yourself a favor and take your business elsewhere. Brake Check Ben White doesn't deserve your trust or hard-earned money. Save yourself the headache and find a shop that respects its customers and operates with honesty. read more

I only asked for an oil change, I know they check vehicles for other things while getting the job done, but with my expired registration there are many other things I have to take care of in order to pass inspection first, so the damn "$25 air filter was the last of my worries, ONLY need the oil changed" is what I told them. I had called in advance and expressed I was coming during my lunch hour and asked if there was a line, no line, cool I drive across the street. They weren't welcoming once I arrive 2 minutes later, when I told them no to the air filter they looked at me dumb and "finished" the job, they did more than just finish the job cause this fluid line was not cut before service. I know for a fact because I checked the dip stick early that morning before getting to work and that wire was perfectly intact! Just be mindful rejecting them from doing additional service to your vehicle, but more so find a place that will have good value and customer service! read more

Brake Check - Windshield fluid line. - Oil Change Stations Near Me - Austin, Texas

7/30/23 UPDATE: I decided to call Brake Check and speak to Russell about my previous unsatisfactory customer experience (detailed in the 6/20/23 review detailed below.) He was quite understanding and asked me to bring my RV in, which I did a couple of days later. Into the work bay my RV went where it was attended to by Russell himself, and the assistance of a zippy crew. They were done in no time. I thanked the genial manager for the excellent service and personal undertaking for "making things right." Upon hitting the road, the brakes were as responsive as ever! Highly recommended. 6/20/23. Upon arrival, I was greeted by a blanked-faced fellow who had not replied in kind to my cheery good morning. I was the first customer of the day. I told him that I had been treated very well by Russell when I had been to that Brake Check about 3 years ago (5 stars!), for the same reason I was there now: to have the brakes bled on my RV. I told him that the mechanical vacuum pump method used last time was the reason for my return, believing it was a superior method to bleed the brakes. "Well" he replied vaguely, "it was leaking yesterday..." Hmmm. Were they gonna do it the old fashioned way, where one person presses the brake and someone else opens and closes the valve? Something me and a buddy could do for free at home? He did not volunteer which method they would use. As I observed the crew mingle about my RV in a desultory fashion, I did not feel positive in the service I was receiving. No one was moving at anywhere to top, or even medium speed. When I had been there previously, the RV had been raised on the lifts, while the brake bleeding was performed underneath, the crew busily going at it. Instead, a hydraulic jack was moved about in slo-mo from here to there. Later, the same blank-faced fellow, who I suppose was the manager that day, asked me to come have a look under the hood, where he pointed vaguely to the master cylinder, and to a "leak". I couldn't see the leak, but to be fair, maybe there was one. I never once got a hint of basic customer service, or anyone going above and beyond, but only to a feeling I was "just another customer". I drove away feeling that I had just wasted $95, and wishing Russell, who I had made the appointment with the day before, had been there. If you want customer service, and an expectation that the staff can possibly go above and beyond, avoid this particular Brake Check -- if Russell is not there. The brakes, btw, felt a tiny bit better. read more

These guys are HEROES. Timely, trustworthy, and inexpensive. Very grateful they're in the neighborhood.

I have never been to a business that has nothing but racist employees. I walked into this business to get my brakes done obviously and my first encounter was with this employee named Josh. I waited at the counter for about 5 - 6 min s while they watched me from the garages. When Josh finally walked in he simple walked up to the computer and looked at me No good morning how can I help you nothing! So I eventually had to say GOOD MORNING! Then he replies Good morning what do you need? So in that moment I knew this was not going to be a pleasant experience. I'm sitting in the waiting area two other employees come in one starts to mop the floor and says nothing then proceeds to come where I'm sitting with the mop and almost mopped across my foot as if I wasn't even sitting there. The other employee goes into the restroom to empty trash cans them comes and continues his conversation with the employee who was mopping the floor. I wouldn't advise any POC to visit this east read more

Sent my husband in to get my brake pads replaced and ended up with $600 worth of services including new rotors and lifetime warranties because the man at the front desk bullied him so bad. Then, after getting all of this done, my car started to rattle. When I took it back to have them fix it, they said the caliper clips had rusted off so they would need to be replaced at an additional cost of $300 each. It was only a cosmetic issue and by that point they had forever lost me as a customer so I decided to take it in somewhere else and get it replaced. When I took it to another place, they said Brake Check had put in the wrong rotors and my calipers were fine. I trusted Brake Check so little that I would rather pay an extra $400 and get their mess fixed somewhere else than ever step foot into another brake check. Absolutely incompetent service and terrible results. Would give negative stars if I could. read more

I've taken my car here for over a year for oil changes and minor issues. They have been reasonably priced, quick, and the man at the front is so kind. As a solo woman it's nice to not feel taken advantage of when it comes to car upkeep. read more

I had an issue with my front wheel making a noise. Brake Check diagnosed my issue and gave me a good explanation, which included showing me the defective part. They gave me a discount on the alignment and gave me a competitive quote for replacing the defective part. I felt they were being honest and upfront with me and I would recommend them. read more

Great people, quick in and out alignment, last minute too. Running straight now. ;) read more

Awesome, fast, friendly service. The only place I can honestly say I trust with my car! They have never disappointed me or my family. Russell is super helpful, and fully knowledgeable! Great customer service, every time! read more

Great place! Good prices. Quick work. The manager is the way all mechanic shop managers should be. Excellent service and clearly explains your options and what can and will be done. Today I brought our second car in to them. Thanks again! read more

My ABS and anti-skid lights were on in my Jeep. I was told the bearings in my driver's side needed to be replaced. They replaced them and then told me the passenger side needed replacement when the lights didn't turn off. They replaced the passenger side bearings and told me both rear bearings needed to be replaced when the lights didn't turn off. At this point I went to another shop where they told me the bearings that were replaced in the front were bad and the sensors had been damaged. The other shop replaced the sensors, and I went back to Break Check to get the bearings replaced under 3 month warranty. At first I was told by Russell, the manager, that everything was fine and that the other shop didn't have the equipment to turn off the ABS and anti-skid lights. He reset the lights and took it for a test drive. He came back and the lights were back on. He then said the passenger bearings were bad and the drivers side had a little play, but didn't require attention. I told him that if it wasn't bad he didn't have to replace them, but if there were problems in the near future, I wanted them covered. He assured me he would warranty them. Three weeks later the car was making noise. Russell looked at it and told me the roter was the problem. I just had the breaks done and took it back to the shop where I had it done. The breaks were fine and the bearings were the problem. Russell wanted me to pay to have them replaced. read more

I've been here about 3 times in the last few months getting different things done to my brakes done. Justin and Thomas are insanely helpful and knowledgeable. They went above and beyond to help me get everything done and I highly recommend coming here for your brake needs. read more

My headlight bulb went out right before a 10+ hr drive so I went to AutoZone to have it replaced. Autozone was unable to remove the headlight to replace the bulb due to a wire - and the next 4 shops I called or drove to either had a 2+ hour wait, no one on staff who could remove the headlight, or terrible reviews. I checked out Brake Check as a last attempt before my drive/before it got dark. They greeted me right when I got out of my car, listened to my issue, and had me wait inside while they immediately went to work. They were super friendly and efficient. I am likely to return in the future and would recommend to others! read more

It took a while for someone to greet me, even thought I parked for a few minutes and and checked the reviews before walking in. I went in for lube oil and filter $75 complete with synthetic, ouch. They did reset the oil warning message, left the car clean and brought it right to the door. They offer a "pay for three, get the fourth free deal" ...Good. The staff should be friendlier and happier to see a customer walk in. I don't like to feel like I am bothering these guys. Although I will say the guy was nicer as we completed the transaction and assured me that he he would be glad to be there if I had any questions or concerns. Access to the older building can be challenging since it is located on the one-way freeway frontage road. read more

Brake Check - Front - Oil Change Stations Near Me - Austin, Texas

Been coming here for a few years, not just for brakes but for just about everything on my truck. Russell and his team always treat me right, prices are reasonable and the work is good. It's an easy recommendation as this continues to be my absolute go-to place for auto repair. read more

These guys are simply the best. I've been twice now and they are friendly and quick and always the lowest price. Not to mention the second time I came with a busted tail light they fixed it for free. A+ read more

Dishonest Crooks. Came in for just a regular oil change. Charged $85! Not to mention they Over Torqued and Stripped the Drain Plug which resulted in a Massive Oil Leak. They wanted to charge me another $400 to fix the problem they had caused in the first place! Took my vehicle to another shop. Worst Experience for a simple oil change. Go somewhere else if you want trust-worthy and competent mechanics to work on your car. They Should Shut This Place Down. read more

I can't say enough positive things about Brake Check. I have been coming here for years. I've even brought them tamales at Christmas. They're honest. They go above and beyond every time. I recommend them to anyone needing an oil change, new brakes, and an honest mechanic. Thank you Brake Check! read more

If you go online and search Brake Check lawsuits you will see how much they dont care about their customers. I took my car in for a tire rotation and oil change. Vic first failed to verify my make and yr of car and assumed it was my old Acura. As i waited outside and watched them work on my car, Vic lied and said they checked my oil filters which they never went into my engine to check the air filters but the Acura dealership had to replace them the next day because they were so dirty. As Vic is pleasurably smoking inside the shop while he is working on my car. I pay for my services and leave. I have my service dog with me and as soon as I drive off i notice something is very wrong with my car, just as i am about to get on the freeway I loose control of my car almost running into the cars next to me. As i make my way back to brake check my tire falls off and i am stuck at an intersection. Alone, hot, with my service dog i have to call 911 fearing i am going to get hit. I call brake check and Vic arrives. Vic casually remarks my car is fine, no damage as he is pulling and bending the back trunk cover to my spare tire. You just messed up my 50k $ car that i am still making payments on and you are saying its no big deal??? I called my husband because when James walks out to inspect my car he acted like I was blowing this way out of proportion. James bends back a few parts and hands the keys and says i am good to go?!?!?!? you failed to check my alignment, alignment was off except for the tire that fell off. They were unable to get a correct match on the nuts because they had the wrong year on my car, So all the parts and service they did they were going off my old car. I had to replace all the work parts they put on my car. I emailed the CEO 2x with no response. WOW!!! Really you almost caused another fatal accident due to a brake check unqualified employee and you give me 2 free oil changes and think that will make up for all the time and money i have to put back into my car and the loss of work and school due to Vic negligence. Since you failed to respond I will be seeing you in court very shortly. I will also be filing a complaint w the BBB, Attorney Generals office and The Tx dept of public safety. I will make sure by the end of this James and VIc you will not have jobs jeopardizing other peoples lives and not even caring. I read more

went for a brake pad change for Prius, left with Christmas lights on dash where my braking system is now failing. thanks, if not refunded I'll refund through small claims read more

One star is being generous with this company. Be advised; they are NOT members of the Better Business Bureau. Although they resolved my complaint it wasn't cheap. So here's my view: I've had dozens of cars serviced by many different auto repair shops. Over the past 40 years or so, in my experience, I have never had a bolt come off of one my cars or trucks that was "stripped" while being removed. But... Lo and Behold, not once, but 2 times in a row, BOTH AT BREAK CHECK LOCATIONS (in different cities) I was told that the technician had found a stripped bolt while removing a part. Number 1) San Antonio. Heard my front brakes scraping, and chose to have the brakes done at Brake Check. replaced. read more

CONSUMER BEWARE !!! DON'T LET THIS BE YOU !!! Good folks of Austin.. if you value the SAFETY of your family, your children, or your vehicle. You should read this before you go to Brake Check.. I went to Brake Check for front brake replacements and an oil change and ended up with $2018.00 worth of damages to my engine. in addition to that the techs at Brake Check completely FORGOT to tighten the bolts on my brakes.. 2 hrs after leaving Brake Check I started hearing noises that were not there prior to me taking it to Brake Check. So I took it to another mechanic (immediately) not thinking it was the my brakes at all but perhaps something else. My front brakes were hanging completely off on just one bolt.. That's right ! The front brakes Brake Check had just charged me over $730.00 for .. It gets better. Brake Check also changed my oil and they replaced the old oil filter and cap seal with an aftermarket (Made in China) oil filter and seal that were defective, they leaked and sprayed hot motor oil all over my engine sensors, drive belt. alternator, undercarriage of my engine and engine parts were all saturated with oil that both leaked.. All these parts needed repairing or replacement, Corporate is as equally inept as the mechanics.. I emailed corporate with POV videos, and receipts provided by a totally impartial mechanic showing their VP of Operations in Austin the damaged caused by their techs, and defective parts.. To no avail. lm taking a stand , against these inept people who overcharge for faulty cheap parts and bungling , unfit techs that cause severe costly damages to your daily transportation with total impunity and absolutely NO ACCOUNTABILITY. Corporate gives the illusion of concern.. It's just that an illusion, just a total horror show.. Unable to upload ALL the video or photos for you to make your own decision. I never got passed the fact that my brakes were hanging completely off 2 hours after they did them knowing that I transport children in this vehicle. COMPLETELY UNACCEPTABLE read more

I just had the best experience here! I work next door and desperately needed to get my oil changed. A couple of my coworkers said they'd had good experience with Brake Check, so I scheduled an appointment for my lunch break today. Seriously, these guys are the nicest car guys you'll ever meet. I missed my initial appointment time because it took longer to pick up my lunch than I planned and they were still able to fit me in and got my oil change done in under an hour. Not only that, but they gave me a discount on my tire alignment, totally unasked for, and fixed my broken splash shield without charging me for the extra labor. They also didn't try to upsell me on anything I didn't need, which I very much appreciated. Both guys I interacted with were all smiles and super friendly, even though I know they put up with a lot thanks to the protesters that hang out in front of my work. I also really appreciate that you can round up your payment for a donation to the Boy's and Girl's Club of Austin. It really shows that they care about the community. I will definitely be coming back here and have already told other folks how great they are! read more

The manager, Gerald, is a disrespectful turd to say the least. After they installed defective brakes, and lied about fixing it 6 TIMES, he claimed it was the drivers fault ! This was all inside 1.5 weeks. So, if you want to have defective brakes installed, and be told it's your fault, and they won't fix them, after paying way more than other shops ask..... Go here. Really though, DON'T EVER GO HERE. I will say, that a tech or two were trying to be of assistance, but with a turd running the show, there was nothing really getting done. OH YES, and corporate will not respond if you contact. No accountability, bad services, rude managers.... one of the worst businesses I've ever encountered in my life. read more

Where do I start with my NIGHTMARE! Wednesday October 16, I took my 07 Tahoe to BC place because my breaks were squeaking. Decided to get the two front breaks and rotors replaced. On Oct 17, I had to be in Houston at 10am for a work seminar. I didn't get my Tahoe until OCT 21! FIVE (5) DAYS later! I'm still waiting for my phone call Allen "Division or Corporate Director" something like that! Hey, don't even talk to Armando from San Antonio, he is Steve's Manager here in Austin.. Armando lied soooo much about pricing on PARTS.. That these BC guys left the Receipt of parts in my Tahoe. Armando repeatedly said, parts are over $900 plus our labor! When receipt was not even $200 for the PART! HAVE ALL THE RECEIPT READY ALLEN or who ever is above Armando. Oh! And they care about customer satisfaction!! BS! Still waiting Allen! Going on 3 months. I don't even want to rate it at ONE star. read more