This review starts with a bad experience at a different Goodyear location. This location did everything right. Thank you. March 21st 2016 I took our Element in to the Goodyear at 907 E 41st St Austin, TX 78751 We had a leak in the front drivers side tire. The West Lake Hills location had looked at the tire previously and told us if it continued to give us trouble to bring it in and have it replaced. As it was covered by the insurance. I have worked in the service industry for over twenty years. Had the pleasure of working in management for Marriott. Communication and people management are a passion of mine. It's very rare that I am unable to accomplish what I set out to do with everyone happy in the end. I hope this helps you to understand the wall of resistance I was met with and that I am not just looking to complain. CJ had no interest in what I needed. From the moment I walked in the door he was dismissive and rude. He interrupted me as I explained what was wrong with my vehicle. When I attempted to explained what the other Goodyear location in Bee Cave told me he cut me off. "I don't know about some other tire place in Bee Cave. You'll have to get the number" not bothering to offer that the Goodyear location in West Lake Hills is on Bee Cave Rd. Once I looked it up he said as much. As I stood there shocked by his terrible lack of service I watched him treat other customers nicely. I was so confused. Then it struck me what was happening. I was a woman. This was the first time I had ever experienced this. He was able to treat the few other male customers with respect and switch to impatience and irritation with me in a breath. I kept a smile on my face and did my best to win him over. I calmly waited while they checked the tire again. I did not insist that they replace it as the other location had said they would. CJ gave me a condescending "there's nothing wrong with your front tire. But, your back tire was low." and sent me on my way. I had just put air all the tires that morning. That front tire had been down to 15 and I'd made sure all the others were okay. June 12th Goodyear 2824 Bee Cave Rd West Lake Hills, TX 78746 I let a lot of time pass before finally getting this taken care of. Honestly I didn't want to deal with it. It was easier putting air in the tire and worrying about getting a flat than thinking about CJ and potentially having to deal with someone else treating me that way. Eventually I asked my husband to take the car back to the West Lake Hills location. I feel a bit cowardly for not taking it myself. This location was great. I like to believe they would have been great to me. They kindly changed the tire. They also discovered a plug in that front tire. A plug that was not in the records. We have never had the tires looked at or worked on anywhere else. They also informed my husband that there was no record of the vehicle being looked over at the 41st St Goodyear. Why CJ wouldn't document the visit is very strange. It is sad that CJ feels whatever it is that causes him to treat women this way. I hope he can get the help he needs. Until then it is very risky having him in customer service and especially in management. I will not be returning to Goodyear. read more

I took an appointment today to install 4 new tires on my 2013 Range Rover Sport and to do an alignment. After reaching home, I noticed that the DOT date code showed 0924 - which implies that the tires were manufactured in the 9th week of the year 2024. By that math, the tires for which I paid full price are about 18-months old !!! Now the store manager has asked me to come by again on Wednesday at 10am and has promised to get me real "new" tires. Moreover, the TIRE PRESSURE MONITORING SYSTEM is now flashing on the dashboard which requires a visit to the Range Rover service center. Hadn't expected this from a trusted name like Goodyear and I'll have to say my trust levels are running low with them. Deeply disappointed ! read more

Upsold me on unnecessary diagnostics tests I didn't need for issues unrelated to what I came in for. Didn't print out the diagnostics tests they ran or have them ready when they gave me an invoice for $3000 with of repairs. read more

Have been coming here for the past few years and they are awesome! Everyone we've dealt with has been extremely kind and helpful. Insurance policy on the tires is phenomenal. read more

These guys fixed my windshield washer fluid sprayer in 10 seconds (the hose was disconnected) and didn't charge me for it after I had spent 6 hours the previous day at the Hyundai dealership trying and failing to get it fixed. I've been here multiple times and they are honest, competent, and timely. read more

The mechanic replaced the clutch master cyclinder on my 2000 Miata without charge even though the part was technically 2 months out of warranty. They saved me over $500. These guys are great and you should seriously consider them for general automotive repairs. read more

I'm here to update that the manager, Paul, has been so considerate and kind and understanding! I'm heading there now to get the fix and will let y'all know how it goes. Edit. Waited 2 hours for a continued problem that they said would take 45 minutes. No bueno :( read more

Goodyear Auto Service - Just got my tires "properly" inflated. Error message remains. So frustrating. - Tires Near Me - Rollingwood, Texas

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I spent 30 minutes online last night selecting the right tires and scheduling an appointment. Showed up to the store today at the appointed time and was informed that the tires I had selected on the website were out of stock. The only alternatives were more expensive, of course. I selected tires that were in stock, but was informed that the confirmed appointment time didn't matter and I was in the same queue as the walk-ins, and it would be 4 hours. I walked out and now have a confirmed appointment with Discount Tires that will be completed within 2 hours. TERRIBLE experience with Goodyear. The website is worthless and cannot be trusted. read more

The online appointment process is very easy and appreciated. Came in with the spare on and a leaking tire in the back. They took quite long to diagnose and fix the problem, but I was a bit late for the appointment so I'm glad they could get to me. Nice staff and reasonable prices. , read more

Took my car here yesterday due to low tire pressure sensor going off. They told me I needed two new tires. Took my car to discount tire today, where my tires are from, and they only found an issue in only one tire, and it was repairable. Basically, Goodyear tried to take advantage of a 19 year old girl who they thought knew nothing about cars. What a scam. read more

I'm not a big car person, but I knew something wasn't right with mine so I made an appointment online and took my car here for service. Turns out I needed new tires, mine were in horrible condition and my dealership (Hyundai on 1-35, HORRIBLE) failed to tell me. The manager here was so helpful! He told me what was wrong right away and my whole service was completed in just a few hours. Even called after to tell me everything I needed after further inspection and told me all of the costs upfront. Will 100% return here for all of my car service needs. read more

Been here many times as near my office. Bought tires there and many times for flat repairs. Always efficient and convenient.

Service has dramatically improved since I last visited a year ago. I was anxious returning as I had lost trust in this service center but it has since been restored. read more

This guys are Great! I rented a car from Enterprise Rental and the windshield wipers were terrible. I called and they sent me here. I was a little unhappy that I had to take time out of my vacation to get work done on a rental. But Goodyear literally had me in and out in less than 10 minutes. I truly appreciate the quick and efficient service! Thanks guys! read more

I took a brand new tire in to have it patched. The whole was near the center of the tire and they said it could not be repaired and I needed to buy a new tire for over $200 installed. I had no choice but to trust them. I had to insist on keeping my tire which needed to be repaired. I then took it to 7 other tire shops and they all said it was a very small hole and it could easily be patched without losing any tire integrity. They said this facility is known for ripping off the public and selling them tires when people do not need them. Stay away. read more

A huge, huge thank you to Javier & Michael for helping me out with my break issues and working with me on the price. They were very understanding of the back and forth on the phone and got the job done quickly. This was my first time servicing my car at this shop, and it won't be the last! Thanks! read more

I live nearby and have used this Goodyear for car repair needs for years. The team has proven to be knowledgeable, helpful, honest, and fair. They have earned my trust. Just yesterday, they quickly fixed a flat in my car tire for no charge. I do recommend giving them a try! read more

I've always had superior experiences here and everyone's really friendly! Lonnie is super helpful, patient, and has made every visit easy. They're prompt and have a nice waiting area with a TV and Keurig. I'll continue bringing my business to this Goodyear. read more

Big surprise to earn my loyalty: My left rear tire picked up a large screw. Not wanting to risk the tire going flat and needing to install the spare tire or rely upon the "run flat" ability of my tire, I drove to this Goodyear Auto Service store. The staff efficiently put my vehicle in the service bay to remove the screw and cure the damage. Upon completion, the service tech checked the proper tire pressure on the three other tires. Total fee charge? ZERO. I was very surprised. The manager would not allow me to pay for the service. Loyalty locked. When I need a new set of tires, I'm heading directly to this Goodyear store. read more

Simply the best experience I've had with car mechanic service. Needed an alignment done. They honored the scheduled appointment time then got it done in under one hour. Top notch customer service and seriously reasonably priced. read more

This is my go to place for oil changes, flat tires, batteries...anything wrong with my car or my son's car. They are fast and honest and I know they will fix everything right and for an honest price. Every time I go in, Javier, the store manager is there to greet me and get me fixed up. Between he and Ben, the service manager, I know I'm going to get taken care of. They are the best! read more

I called ahead to ask if they could patch a leaking tire with a screw in it, they said no problem. Upon arriving, they looked at the tire and told me they wouldn't patch it or put a plug in it because it was old. They told me I would have to buy a new tire. Instead of patching it, they said take it to the east side of austin where businesses don't mind the age of the tire and will put a plug in. If it is customer request to plug the tire, and a business acknowledges it can be done, why won't they do it? Because they don't make much profit on a patch but they do on forcing me to buy an all new tire. Thanks for nothing Goodyear, I definitely won't be buying new tires from you anytime in the future. read more

Horrible! I always had Michelin's from Costco. It was a weak moment! Don't ever do Goodyear or service there. They have no clue and you will never have piece of mind! Tires & service are atrocious! Never again!!!! read more

Shoutout to Lonnie and Christian who went above and beyond when helping me with a nail in my tire today. Thanks guys!!!!

I needed an oil change and my tires rotated. I called and made an appointment for a few days later. Everyone here is so nice. They don't try and get you to buy stuff for your vehicle that you don't need. Of course they always make suggestions, like the air filter. I told them I could change it myself, they agreed. Even reminded me on my way out. They also have coffee and wifi while you wait. Service was quick. Work was done properly. Employees are friendly. Facility is very clean. Everything I look for in a facility. Will definitely be back in the future. read more

Well, they are just The Best. I have really always dreaded the whole tire buying experience. Met Lonnie at the desk.Good humored and super knowledgeable. He and Javier made my life simpler that day: found me Michelins at a super price, had them couriered over, installed, balanced, etc Can't recommend then enough. read more

I have nothing but amazing things to say about my experience at this Goodyear location today! I went in thinking all I needed was a turn signal bulb change (after a failed attempt going elsewhere where I waited for over an hour for them to come back and tell me they couldn't do it), which ended up being a bit more complicated. However, Lonnie at the front desk is incredible!! Super upfront and transparent about the time it would take and what the cost would be with each new step. This was a super stress free visit despite a few bumps along the way! I will 100% take my car here for any of my needs as long as I live in Austin! read more

We've been to the Westlake location many times with all our family cars. They do a great job and their customer service is of the highest level. I was in the waiting room while my car was being worked on. I was really surprised at how many people come in and are unkind or demanding of immediate service. They had a full load of cars to work on. One man in particular came in almost immediately asking "for the G.M's number!" They bent over backwards to help him and he was still very combative. Ben at the counter was kind, courteous and handled everything the entire time I was there with absolute grace. (Barely eating his now cold lunch 3 hours later because of all the non-stop people coming in wanting to have their issue handled quickly and immediately.) Paul the manager handled the rude guy professionally and politely. I was so impressed. They deserve to be treated better than what I saw today. read more

I called to inquire on a price for brake pads on my truck. The manager quoted me $450sh and my reply was how much if it is just the front or back and not the whole truck. His reply was to just bring it in and he'd do an inspection and give me the price. I brought it in and they charged me $25 to inspect the pads and then said I needed a whole new brake system ($1,300) and that just the front was $480. I told him that he quoted me $450 for all four pads over the phone and in front of all the other customers said he never said that and that I only asked for a quote on front brakes. Total BS. I then took it to Shell on the corner and they said my brakes were fine and I only needed pads. Saved me $700. They also said they get a lot of business from Goodyear and they lied about needing a full repair. I reported this back to Goodyear and Phil was very understanding. They need to fire the manager there and replace him with Phil! read more

Dishonest. I took my car in for an oil change and tire rotation. Beforehand I marked the tires to make sure they would be rotated, and thankfully I did because they were not. When I asked the guy at the desk about it his face turned bright red and blubbered out some excuse about how they don't always do it and it depends on how busy they are. If going here I'd make sure to exercise caution read more

I had a very bad experience here. I hit a pot hole hard and got a flat tire among other damage, right down the street from a Goodyear. Long story short they were oddly reluctant to give me a written estimate (although they gave me the estimate over the phone I wanted it written to shop around) and was told that they'd give me the estimate when I got the car and that couldn't leave my car in the lot for long. I took the car to Sam's Auto Care and they took care of my car for HALF of what they were charging at Goodyear. read more

I had a nail in my tire and they took care of it quickly!!! Prices were reasonable! Friendly staff.

There are two reasons I went here for an oil change: it's open on a Sunday, and it's conveniently located. Overall it is a fine experience, it took a little longer than I had hoped, probably over an hour for the oil change, but it was a Sunday and there were other cars ahead of me. They do a lot of tire business, so that is their bread and butter. The funniest part was an entitled seemingly 18-yo Westlake driver coming in and needing a tire (probably for his Land Rover or Beamer), and the manager explaining to him they did not have that in stock and the nearest tire that would fit was at the 41st street location. Then watching the teen go outside and unload a bunch of foul language on his cell phone in the parking lot, loud enough that those of us inside could hear. I chuckled and so did the manager. So they have a sense of humor here and are courteous, even to obnoxious customers. It is a few doors down from GW by Goodwill, so I didn't mind the long wait so much (or alternately you could walk over to Panera or Trader Joe's and kill time that way while you wait). $30 for an oil change for the synthetic blend using a $5 coupon from the internet. Nothing fabulous about it, but not terrible. I'll probably go back next time I need an oil change on a Sunday. read more

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Scheduled an appointment, but it made absolutely no difference in terms of convenience; had to supply all information from scratch and wait ~4 hours. Despite me setting my wheel lock openly on the dashboard and telling them such, they (suspiciously) tore apart my car and went through all my compartments "looking for it" (including the compartment UNDER where I set the lock), leaving many things scattered around. They tried to severely overcharge me for a pair of brake pads/rotors. Then they told me I had an "irreparable" hole in my tire and tried to convince me to buy a new one from them -- went to Discount Tire right after, who quickly and easily fixed it. This Goodyear returned my car with all the compartments open, stuff pulled out of them, and had left my spare tire cover behind on the shop floor. This is just a textbook example of the type of places that make people paranoid and that news stations do special reports on. Who knows if they actually even changed my oil or rotated my tires. read more

I would never go to this location again. These people are trying to cut corners and are being negligent, especially the managers. I went here for an oil change with a bunch of other benefits that came thanks to a coupon I had purchased for $40 which includes 4 sets of oil changes, tire rotation, wheel alignment check, steering and suspension check, and a 29-point inspection. The manager checked off all the items on the coupon to indicate the items that will be performed on my car. When the car was ready, the sheet that the mechanic usually fills out was almost empty! Only a couple of things were marked - like the washer fluid was low and was refilled! Ok.. I asked about the other things and the manager confidently said that the mechanic would have written something if anything was wrong. Come on man, are you a doctor's office!!?? Atleast you can mark off the things you checked on the car, that's what everybody does when there is a chance you might miss something in a 29-point check. Then I asked about the wheel alignment check, and he said the same thing - it was fine. I mentioned the car steers to the right, and he said it could be the suspension. Then I pointed out that they were supposed to check the suspension as well, and he was stumped. Another manager came out and said that they look at the tires and if nothing seems out of the ordinary then a wheel alignment check is not done on the machine! Right, now they were trying to fool me, I knew that for sure. To confirm that they were playing around, I asked about the 4 wheel tire rotation because even that was not marked on the mechanic's sheet. Then he called the actual mechanic from inside and asked him if the rotation was done, and he replied negative. It was a sad situation, of course he did the 4-tire rotation right then but told me that the alignment check would take time and I could wait. I doubt if the other special things were done at all - hopefully the oil change was done with due diligence since that is a key to a good running car. read more

Comee in form out of town to take care of my daughter car. Thought I needed drums and pads. Was very pleasantly surprise to hear. Only a oil change is needed. Good honesty is applied here. read more

The service here is outstanding. It's not often that you go to a car service place and leave feeling confident that they did everything to help. I bought a full set of tires and then popped 2 of them about a month later. They helped me with what would have been a catastrophe otherwise!!! I will go back. read more

Had a tire fixed for $20 bucks and oil change for $30 bucks... Then was handed a list of "needed repairs" $1300 bucks. Service was good prices fair, but as useual a huge list of stuff witj crzy labor cost... Any one wana a dodge ram lolol read more

The first person at 7:30 am and over an hour later, I am still here waiting on my oil change and tire rotation. The service is slow and the gentlemen are anything but friendly. Maybe it's too early on a Saturday morning for customer service? $50 for an oil change with their $5 coupon seems a little steep. My suggestion, go to jiffy lube next door unless you have nothing but time to kill. read more

I went and got an oil change for $19.99 and didn't have to show them a coupon or anything. They also went over my car and checked everything for free. It took about an hour to look over the whole car but it was def worth the time. They tried to sell me tires which were a little too expensive and the guy who helped me was a little rude but overall good expereance and I will def go back when I need another oil change. read more