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    Boykin Custom Suspension

    5.0 (6 reviews)

    Services - Boykin Custom Suspension

    Bike repair and maintenance

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    Superfly Wheels

    Superfly Wheels

    4.6
    (90 reviews)

    The guys there were very helpful and our bikes were serviced well. The amount of service hours…read moreneeded came in under their estimate.

    May 10, 2026…read more I wanted to let you know that I was interested in buying a new bike and establishing a relationship with a local bike shop here in Pleasanton. I went to your shop in January and had a very lengthy and friendly conversation with one of your mechanics. I explained to him that I had just had a very extensive bike fit and was hoping to buy a bike according to the information in the very detailed fit which took my body geometry into account. He said it should not be a problem and while I was there, I emailed him the report with all the specifications. He said he looked at it and thought the Specialized Roubaix would be a good fit, but it was not currently available in the color I wanted. He said I would be notified as soon as it was available. I didn't hear anything so decided to stop by the shop in March and was told it still wasn't available. I stopped by again (I was never called) on April 16 and was told it was available, and it could be ordered that day. I again reminded him about all the measurements, and he said no problem. I paid in full that day. I also re-sent the measurements. I was notified April 22 that it was ready and made an appt.to pick it up April 23. When I arrived, I found out that it wasn't ready (battery was defective on the shifter) and I would be notified again when the new battery arrived. On April 28 got another text notification that the bike was now ready. I went to pick it up April 29 (after reminding the mechanic that the tires were supposed to be tubeless) and when I got there, the tires were not set up as tubeless. I tried to get on the bike, but it was very uncomfortable and not at all adjusted to the measurements I had provided more than once. Also, I had asked for SPD pedals in purple but was told that they didn't exist. (The pedals on the bike did not work with my shoes). When I asked if the specific measurements were considered, I was informed first by the original mechanic and then by a second one, that they are not bike fitters and essentially, they are just mechanics and couldn't really help me. When I had made the appt to pick up the bike, I was told someone named Dean would be putting the bike together as he has an expertise in fitting. When I asked if this had happened, they both looked at me as if I was asking for a special favor. They said no, Dean (or whatever his name is) did it not put it together as they had not made that arrangement. The situation was starting to take on an adversarial vibe and it became clear to me that the previous discussions I had about the measurements were completely ignored. They both then accused me of asking for something that didn't exists and that no bike store would be able to provide what I wanted. They offered to let me return the bike, but I would have to pay for the labor it took to assemble. I left feeling very frustrated but still wanted to try and make it work. On the way home I stopped at Mike's Bikes, and they had the exact pedals wanted. I bought them there thinking I would go back to Superfly and drop them off so they could be installed. But the more I thought about it; I realized that I did not want to have this adversarial relationship and called the shop to take them up on the offer of returning the bike. It cost my over $350 but I realized it was worth it. I should have seen the red flags, the first being there were hardly any road bikes in your shop. I wish that when I first went in, the mechanic had been honest with me and said that they are basically a mountain and electric bike shop and could not provide the skill needed to set me up with a bike that would be comfortable for me. I am sure both of these men are good mechanics, but their customer service and honesty is lacking. I feel like dodged a bullet (albeit an expensive one) but it was worth it to me to not have to deal with unpleasant and dishonest people. I would be happy to discuss this in person if you feel that it would be helpful. Lisa Halperin

    Boykin Custom Suspension - bike_repair_maintenance - Updated June 2026

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