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Sierra Bicycle Werks

4.4 (57 reviews)
Closed 10:00 am - 6:00 pm
Updated 3 months ago

Services - Sierra Bicycle Werks

Bike repair and maintenance

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Miekell T.

Disclaimer: My reviews are not to demonize any establishment or to argue with any owner. It is merely to tell my experience. My loyalty lies with those who haven't visited these businesses, to either promote or shed some needed light on shadiness. Let's begin with the POSITIVES. SBW ( Sierra Bicycle Werks ) is one of the few bicycle shops in the Visalia area. By the location and atmosphere alone this establishment is very inviting. +1 Did I receive any energy of being prejudice or racial tension- nope. Not at all. Very friendly +1 Oh and there is a plus! They do give military discount. I brought my bikes into SBW and a associate helped me out and gave me an estimate. Now the estimate is printed on a receipt. That estimate can go left or right in price depending on the work that's being done. (Just a disclaimer) NOW TO THE NEGATIVES ... The gentleman told me that he spoke with me over the phone about it - but I was sad to report that we never spoke over the phone and that he spoke with my partner who I asked later about this claim. My partner informed me that they never spoke about military rates. And believe me people as frugal as WE are - deals are always sought after. Hey listen - if you don't ask you will never know. Anyway the woman with the awesome 2 tones Bob told me to mention that I am military upon checking out and I will get my percentage off. Well that didn't go as planned. The young gentleman that completed my transaction the first time and assisted with completing my transaction the second time informed me that military discounts ARE ONLY FOR PARTS ---- NOT SERVICE. Was I disappointed? Of course. Very. But hey some savings is better than none. I also felt a small inkling that he was a little disgruntled that I was asking him about what the other associate told me. His demeanor and his facial expressions shifted slightly. Moving forward. Whatever deals and sales they have - I believe all the employees should be on the same page and understand the specifics of those deals and sales b/c it's not fair to the customer or the customer's fault if we are going by what we were told. Did I end up paying MORE than the quoted price? Omg yes.. and here's my complaint with that. If you are to change the price where it costs the customer more b/c a part is needed I personally and professionally feel that you should inform the customer before you decide to make that move. Just going ahead and performing a service and then charge me without me knowing that you are going to do more.. eh.. not cool with me. What if I hit a financial hardship and wasn't able to pay that extra money? Things like this happen. Pro activity isn't always the best activity when communication is not apart of the solution. Now the call I received was to tell me that the brakes wouldn't stop squeaking and that they tried to fix it but they couldn't and that they were sorry. Butttt the same young gentleman that checked me out with my first bike failed to mention that they ordered new brake pads for me in which I had to pay for, which was the surprise that I found out later.. increasing my price for my final bill. Not cool. Clear and precise communication seems to be an issue and I don't like being or feeling locked into paying something b/c someone was being an overachiever. CONCLUSION Does the bike work? +1 Hell it better for the amount of extra money I spent. Ha ha. Yes both of the bikes work exceptionally better- and SBW did a great job. SBW is full of smiles and greeting but they do have a couple of kinks to work out. You can not please everyone but you can work on preventing displeasing more than one. #damagecontrol #prevention #communication Would I recommend SBW? Si (yes) But ask questions! Get clarity on what you have to pay, anddd if they are to upgrade anything on your bike make sure to inform them to call you prior to them ordering any new parts that you haven't discussed to be ok. You don't want to walk out with a $100 estimate just to return to a $200 bill. No one likes those types of surprises.

Moved to Visalia 3 weeks ago. Took my sons bike here for repairs. I then decided to buy a Trek bike for myself. These guys are knowledgeable. I'm a Rookie at MTB. I asked all the beginner questions. How to switch gears, clean the bikes chain, etc. Three different employees on 3 different visits didn't hesitate to help and explain. They were all experienced. I will definitely be going here for all my bikes tuneups and future accessories.

Nick J.

What can I say! They saved Christmas . Due to my hectic work schedule ( and procrastination) I set out looking for a bike for my 8 year old at 3pm Christmas Eve. I had just got off work after a long day. I checked out a few chain stores and they had nothing, I yelped this location and called and was excited when they cheerfully told me over the phone they were open until 5-6pm. I rushed over and found the perfect bike already assembled. It was a bit more then I wanted to spend for his first bike but he loves it. His smile on Christmas day was priceless. Thank you.

A view of the front of the shop from the stair case inside.

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1 year ago

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2 months ago

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11 months ago

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3 years ago

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7 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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5 years ago

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4 years ago

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6 years ago

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3 years ago

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5 years ago

Christian was extremely helpful and beyond friendly. Will definitely be doing all our bicycle shopping here.

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7 years ago

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16 years ago

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5 years ago

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4 years ago

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6 years ago

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6 years ago

Great service, friendly staff and a clean shop set this bike shop apart from others. Keep up the great work guys.

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4 years ago

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6 years ago

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14 years ago

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13 years ago

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10 years ago

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12 years ago

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6 years ago

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8 years ago

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5 years ago

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5 years ago

I went here during the weekend and they gave me the wrong size and when I went back they gave me a defective tube

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6 years ago

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9 years ago

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Review Highlights - Sierra Bicycle Werks

There was a real run on bikes at the time (and there still is!), but Christian and Drew and SBW helped me find just the right bike.

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REI

REI

(116 reviews)

$$

Been here many times and I love it! Great selection of hiking items and accessories! Prices are…read morehigher of course but I love the quality including their own brand. Everyone that works here is so nice and helpful everytime. They're always super knowledgeable about everything including sleeping pads for backpacking and the gear they would recommend for any level of hiker. Will always come here for my hiking items and even just look around for fun. Overall, I would recommend coming here!

I've stopped by this REI location in Fresno multiple times now, and have had mostly great…read moreexperiences. This REI is spread across two floors, with a giant staircase in the middle of the sales floor. The top story is mostly clothes, while the lower floor has all the bikes and gear. Overall, Fresno REI seems a bit smaller than Folsom REI, but Fresno ends up having more inventory, because they are better at keeping their shelves stocked. It's hard to remember exactly which gear I've bought from exactly which REI, since I shop across at least four different locations. But, from this location specifically, if I remember correctly, I've bought some stickers, some bug spray, and a packable clothesline. This store really excels at cleanliness and merchandising. They keep it looking great, even though they are presumably a high volume store. On the other hand, this location isn't as great as some others at offering customer service on the sales floor. Last time I was here, I walked around the building a few times in hopes of getting the attention of a sales associate before finally just getting in line to ask my questions. One associate seemed to be ignoring me in favor of using his cell phone to text on the sales floor. He didn't seem to be on break-- he seemed to be on duty, but avoiding me. When the cashier asked if anyone had helped me, my "no" might have had some attitude. But, luckily, she was super helpful, and answered my questions. Overall, I love REI, and will probably continue to shop at this location when I'm in Fresno.

Sierra Bicycle Werks - bikes - Updated May 2026

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