I'm usually a fan of Dick's Sporting Goods, but not so much, when it comes to the Visalia location. The store is the typical DSG with layout, merchandise, and branding. I came here a couple of times, but would rather shop elsewhere. When I go in, I know what I am looking for in my running shoes and equipment. It's a good thing that I do what I need , because customer service at this store is pretty much non-existent. Three stars for the merch, but zero for customer service. read more

Came for last minute shopping on the 23rd. Thank you Chase J for your patience! Very attentive and helpful, especially with being kinda alone in the shoe section. read more

Had an amazing experience today. Heaven was so very helpful had different selection of shoes that I wanted to try on highly recommend her . Also Diego was very helpful. Thank you both so much. I love my shoes read more

New shoe system is ridiculous. Waited over 20 minutes for them to grab us 2 pairs of shoes through their new system and never got them. Talked to someone and didn't help. 0 stars if I could. read more

Masks were worn by workers! The store is very clean, organized and well taken care of. I needed to get a new arm band for the step counting at the gym. The workers were very kind and welcoming. I bought a Nike arm band and added it to their rewards program with my cell number. The worker that checked me out was very nice! I bought it and left. When I was there they were decorating with adding holiday décor! ;) Great, clean store with great service too! Highly recommended!!! read more

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Excellent service. Store was clean & well stocked. Had what I came to purchase & had assistance loading into car. read more

Review is for Curbside: Ordered a treadmill at the Fresno Location early Saturday morning (stating they had 3 in stock) when the store opened my order was canceled saying it's out of stock! Lucky visalia had one left and I immediately ordered it less than 1 hour later my order was ready. Drove 45mins parked at the the curbside and checked in with my email confirmation. The instructions were easy to follow. Opened the trunk of the car and we waited about alittle over 10 mins looking back at the entrance to see if anyone was coming. I was getting alittle impatient and decided to call instead there was an automated message set up and I was was following the prompted instructions someone was coming with a large package headed towards my car. The guy was nice and carefully put my order in. Overall it was a good experience I just didn't like the wait time when I was the only customer for Curbside on top of already having to travel almost an hour. read more

Great service and selection. Shout out to Richard who helped me choose some shoes and showing me the ones I wanted plus other shoes that looked good. He sold me on another pair. When I come here I'll be asking for him again read more

Purchase $1000 gun there tried to purchase a ammunition. Absolutely terrible experience from beginning to end. I understand that I'm dealing with corporate rules and state of California but having a completely inapt uneducated staff working there made it so much worse. I was given bad information every step of the way. I'm sorry I gave them $1000 of my hard earned money and I swear to God I will not give this company one more dollar. read more

Had my bike repaired here, Jordan was insightful, accommodating, and very professional. He went beyond his work duties , services, and making sure my bike clean, safe, and ready to go. read more

Had over $1,600.00 in cash on me to buy a brand new Duck Gun. I'm huge into duck hunting and finally saved up enough to buy a respectable firearm. Waited at gun counter for 15 mins and no one showed. I pressed the button for service several times and nothing. Now 30 mins went by and my buddy even told the clerk up front....45 mins go by and nothing. I answered the phone BEHIND THE COUNTER and had 3, long conversations with customers attempting to speak with a clerk in the firearms department, telling em all to go to Sportsmans. Not even Loss Prevention came by to tell me to stop or get out from behind the counter. At the hour mark, I walked up to the clerk up front, told her everything, she looked surprised and said "Sorry". Told her I'd be spending my cash at Sportsmens. STAY AWAY FROM DICKS SPORTTING GOODS. THEY SUCK, THEY HATE YOU, THEY HATE YOUR MONEY, THEY HATE GUNS AND THEY HATE AMERICA. read more

Raymond at cashier was super friendly and was able to work with me with my exchange and re purchase. Lost my receipt, but luckily I also had my receipt emailed and the email never sent. He told me it was okay and that the transaction can be located through their database. Was able to return and re purchase for a different size. Located in Visalia, CA. Super understandable. Very respectful. Very nice. Thank you so much! read more

Mens restrooms where beyond filthy. I told a store worker and he got in his Garth brooks secret service ear piece and acted to get some on the clean up. Nothing happened. There customer service was horrible as well. Bad service. Visalia dick sporting good is a joke. read more

Worst customer service, had a kids pair of shoes that clearly wear not worn out but had stitching came out and receipt in hand, because it took me over the 60 days to return they would not exchange for a new pair, was not asking for money back just a good pair of shoes, Lauren the operations manager flat out refused without evening initially hearing me out, support Big 5 and dump this place! read more

I had to walk to a associate twice in the baseball section for help on the shin guards instead of him following me back to the soccer section to help us, then I asked a different associate for help for cleats, the man just pointed where the shoes where, no help at all I couldn't find any one on that end of the store to help us, nothing on the wall was priced when I finally found a pair on my own in the section I thought was a good price when I got to the register they were a lot more, they told me the price under the shoes we're for a different shoe, it took us so long in that store I didn't want to go back like I said there was no help nothing was priced and the shoes that were priced was miss leading I spent double of what I was expecting or wanted too spend, we will not go back read more

They do live up to their name Dick's Items not where they belong rude staff and way overpriced... mental note in this case the does say it all read more

I love this sporting good store! Every time I go here I find great stuff. The staff is very helpful and friendly. I brought back an item and didn't have receipt and they didn't give me crap like sports chalet did. Checking out is ok. Not super fast but not slow. I really don't have anything bad to say about this place. They have a great selection of sports equipment! read more

Very poor customer service. I went in to buy indoor soccer shoes for my kids and the same pair that were on sale online but the store did not want to honor that price. Also had a difficult time finding those specific shoes and was "helped" by 3 different failures they would call sales associates. Sickened by their "sporting good" title with morons working here. Never going back and recommend going to local sports stores or even Big 5. read more

Drove 20 minutes out of my way to pick up a shirt that I had reserved on hold. When I get there they don't have correct size on hold. Very poor customer service. read more

Now I know why it's called Dicks! One of the managers at the sporting goods section is a total jerk. I went to buy a shotgun, and the guy gave me total attitude. He threw pens on the counter and was frustrated when I didn't the safety instructions ,before releasing the gun, right the first time. He seemed mad because he worked 40 minutes of overtime, well boo hoo! Not buying a gun from them anymore. Also, they didn't know what they were doing when it came to filling out the paperwork for the DOJ, couldn't even get my name right! On a positive note, the young guy who initially help me at the counter was pretty cool, until he called his boss over! read more

Please do not shop here, i purchased a mountain bike online and it broke after riding it twice, due to COVID-19 i was unable to return or exchange because that is what they told me over the phone and their return policy was extended to 90 days, went to return it because it broke and the manager said all sales on bikes are final because they are selling alot of bike, dont know how that makes since, but i guess i lose 200 dollars plus another 40 bucks on amazon to fix it myself so its not a total waist, still pisses me off i only got to ride teice before it fell apart will shop mom and pop stores from now on so i dont get the made in china crap they sell at big chain stores read more

DON'T STRING your racket there. 1..wrong string placement tru holes 2.. They also notch strings and blame it on factory string defect 3..arrogantly employee.. specifically Brian read more

When I always shopped at local store, it is well kept and organized. Do have to ask doe assistance every time, but at least there not there bugging you every 5 minutes and just took my time readying informations and researching the right item. At the end, making the right purchase and they always have sales... plus they do guarantee there prices, just don't know with who being that we only have two sporting good stores in town. Lol! Nice variety and plenty to chose from. Very updated clothing :) read more

Will no longer be a customer of this company. They took my money in November and never delivered the product. And 4 months later still will not refund me, even though it was their mistake selling me something they didn't have in stock and is no longer in production. read more

I get it- in order to stock a store with this much stuff, you have to limit your overhead on payroll. This is another place that if you know just what you want, go get it, pay and be on your way. However if you need help from someone, good luck. The staff is so sparse that getting someone to give you help is a chore. And getting someone to give you help who knows what they're talking about??? Like I said, good luck... read more

Dick's is a place that is either good or bad. It depends on who you get. I have used their coupons for years. Never restricted. I have purchased over $500 of product in 5 purchases of $100 each. The other day the refused my coupon on more product I've purchased before. Most of the people thank me for my purchase and happily take my coupon. New clerk refused. I wish there was uniform response. Also the clerk acts like it is their personal money. They would rather lose a $100 sale over a $10 coupon. Get a uniform policy. It will be more pleasurable to shop with Dick's. read more

Such great merchandise... too bad they have TERRIBLE customer service! I have needed help there about 5 times with no success. Nobody smiles at you are asks if you need help or even says have a great day. When asking for a type of shoe they had, they pointed their finger and said I might find some on the back wall. Another time I waited patiently for sales rep while they were helping another customer. When they finished with the customer they walked away. No "I'll be right with you ma'm or one moment please". And today was last straw, I had a question about a pair of shoes and nobody insight at all!! I will not be back again!! Not to the one in visalia anyways!! read more

Very dissatisfied customer service. They made us feel discriminated. The lady ignored us and also blew us off like we weren't even there at all. We waited half an hour and left after not being helped. We will never be back ever again. They lost our business. read more

I wanted to return 2 boxes of golf ball I received at Christmas and was only offered $1.70 per box. They are for sale on there floor display at 3 boxes for $10 dollars. I know the person paid $30 dollars for three boxes. This return policy just said to me that I will not shop Dicks again. This is also the Company that is going to eliminate there Hunting and shooting departments. I worked in retail for 38 years never ripped off a customer like this. Sportsman Warehouse thanks you for the business you are sending them. Won't shop Dicks again. Will bad mouth this company every chance I get. read more

I wish a no star option was available for this app, dealing with the employees of this store has completely turned me from ever returning to this location.. or even company if this is who they hire...All I was trying to do was purchase your product at its marked sale price and you have made it a 20 minute ordeal... Guess that's why their named dicks read more

I would give 0 stars if I could based on customer service alone. I went in to purchase an exercise bike,I had already looked online so pretty much knew what I wanted. I walked around the display, tried out the exercise bike, walked around the display again waiting for assistance from one of the 4 employees who were standing approx 10 feet away in the same department. When two of them made eye contact, I stood staring at them from the display, yet made no effort to leave their socializing session I decided to leave. I have had rude service in the firearms department, minimal service in general sporting goods and now zero service in the exercise and fitness department. If there were no employees close by I could understand walking to the front to ask for assistance but when there are 4 employees within speaking distance? I believe other retailers carry Schwinn products. I won't be back. read more

Hi friends, I rarely post about things in a negative or political manor but there are a couple of things that I do hold dear and that is our Military and Police, my husband is a veteran and my son is an officer and I am very proud of both of them. The reason for my post today is that we do shop at locations that offer veteran discounts, if we need a service, we will pick the one that does offer just because we feel that they are supportive, not everyone offers it and that is ok but to offer it and take it away is just not right. Dicks sporting goods is one of those, we had a card at our local store for the discount and when we took our purchase up to the register, they bluntly said that we no longer honor that so they still own the merchandise we were going to purchase. They do not offer a discount on a national level but individual stores do and that is fine, my whole point is that offer it or you don't and if they no longer want to honor it, that is their privilege but it is also my privilege to share this with you and we will no longer be shopping at Dicks. read more

Will NEVER shop there again!!! (Visalia) Bought something there Nov. 29, 2014, today is Jan. 9, 2015 and still getting the same answer. It will be on the next shipment. NEVER AGAIN!!!!!!!! read more

Worst service !! They work on a Skelton crew. No one there!! Went in to look at shoes purchased . Had to return next day after day after a friend I knew was able to correct sizing for me. No one in store ever asked if I needed help or even bother to look at me and say hi. I guess when your the only store in town service is not an option read more

First time going to dicks. Last time too. I never realized how nice big 5 customer service until i went to dicks. I came to buy ammo that was on sale. Waited about 5 minutes with no "I'll be right with you". Finally was asked what I needed by a tall male employee. Told him I was looking for the sales. Said he was all out. Then continued with what ever he was doing that was more important to him. He started helping others before even finishing my service. I had to ask him if they will restock soon. "Not before the sale is over, if that's what you're asking". After that, he began writing paperwork as if I was not there. "I'll wait for the next sale then". Again, no acknowledgement of my consumer interest. As I walked away, I told my girlfriend "was it me...or did this guys customer service suck?" She agreed that big 5 is sooo...much better. There they acknowledge you when you come in, and they never fail to ask if you need help. By the looks of the other reviews, I guess it WASN'T me. See ya dicks! read more

Just started fishing recently and came in with a bad fish line. A young lady named Drea helped me and was wonderful at showing us some techniques for easier fishing. I am very impressed at the time she took to make sure we understood everything we asked. I am now going to be a loyal customer for sure. read more

I have had great service there every time I have shopped there. Drea and matt in the hunting dept know what they are talking about. They have great customer service. I have been in retail for more then 20 years. Drea know how to help others when she is helping you at the same time. I see a lot of males who think females don't know what they are talking about in hunting. THEY ARE WRONG., Was helped today by Olivia today she was great and nice. She filled out some paperwork out the the young man didn't for us. read more

Michael the shoe clerk was very helpful in assisting my wife try on numerous shoes. Very nice ppl here. Why in the world do ppl have to complain so much ? read more

I purchased a pair of running shoes from Dick's in June 2014 for $129.99, and tried to return them today as they were already falling apart. The sales clerk was very unhelpful, and not at all considerate to my situation. Of course, I can understand that the product cannot be resold. But as much profit as Dick's makes, they can certainly help out a dissatisfied customer. Costco does, as do many other stores. They should replace the shoes or at the least pro rate them somehow. I will not make another purchase at Dick's again. Very dissatisfied. read more

really bad service. ....i'm not the person to talk to put people in bad stand but hey people go to visalia cyclery !!!!!! the price doesn't matter when u get treated with respect and actually acknowledged by the employee when u walk in and lifetime services the quality is better than the junk they have .....as the guy who works their told me...mhha wow wat a sales department they have!!! i'll be going back to dicks wheb theyr closing out the store hahahah no star service read more