Just a quick note to give a 10 outa 10 to Rob and Midori at Dick's shoe department, in Clovis!…read more Their product knowledge and friendly customer service was greatly appreciate by my wife and I today. Their ability to help her find the perfect pair of walking shoes was beyond my expectations. Previous visits to this store, for the purpose of buying new athletic shoes, were not at all as productive. I greatly appreciate the personal service we were afforded. Thank You!

Had some great service late tonight at Dick's Clovis store. Logan took care of us and my daughter…read moregot the shoes she always wanted. Logan should be rewarded for going above and beyond.

Alexis was very helpful with my online order. With a issue on my end she took time to help me with…read morefinding a solution with my order.

Earlier today (02/07) we took our daughter (4 year old) to look for shoes at DICK's. She came upon…read morethese Bluey Crocs. She carried them around the whole store and had her heart set on getting them. When we got to the register the cashier told us that she wouldn't be able to sell them until the 24th of that month. Mind you there was a whole wall of Bluey Crocs. I understand that some products have blocks on them by the manufacturer and there's nothing the store can do. But they offered no apology to us or our visibly upset daughter. A manger walked over and offered the same explanation "there's nothing we can do". The manger did not offer us an apology either. This was their fault and they took no accountability, offered no apology, or anything to remedy the situation. Do not take your children to this establishment because they simply do not care.

This is an average shopping experience for sure. But there's no way it gets more than three stars…read morebecause trying to find an employee to help you is far and few between. Only place you will get exceptional service is in the shoe department but, anywhere else, I wish you the best of luck.

Came for last minute shopping on the 23rd. Thank you Chase J for your patience! Very attentive and…read morehelpful, especially with being kinda alone in the shoe section.

I had to give a review of this store, because it is one of my favorite places to shop!!…read more I've purchased so many items here, from Nike shoes, to Nike apparel,; hoodies, shorts, leggings, tees, sports bras, socks., Fanny pack, back pack, head bands & UnderArmor gear as well as Fresno State gear and accessories. I recently purchased my son some Nike Air Force1, he usually buys online, but I like to go into a actual store lol. I wasn't able to find these anywhere else in Fresno! The customer service here is excellent and if you sign up for points rewards, you earn $10 off with every $300 you spend, and that's easy to do here lol.

Needed to get socks. Wanted Nike black short socks. Mine have holes in them from wearing so much!…read more Great music right when you walk in. Masks worn by workers and required. I was greeted by a nice worker who was happy to help and show me where the socks are located right when I walked in. They have a large selection of socks in different brands. Got my Nike short socks. Of course looked around too. They have tons of great stuff. When I went to checkout Nate, the same guy that greeted me checked me out. Very kind and easy to talk to. Wished a good day too! Great Nike socks & great service! Highly recommended!

I will always try and support brick and mortar shops, but when you have several employees standing…read moreidle while a customer is clearly looking at something on a top shelf. Then make eye contact with said customer and walking away to stand at another counter reinforces why the hassle free shopping at Amazon is killing these stores. I go to these shops to look and feel things I want to buy, but if no one is willing to come offer assistance, may as well shop online. Note to employees. If you don't want to help someone go hide in the back room and whatever you do; No eye contact.

12/01/23 My pepper…read morespray is no good! Tried to test it out and need a new one after it just spewed out the nasty smell. Lol! Came here and couldn't track down the area. Then, a very nice worker noticed I was hunting and was happy to help me! They now put them behind a counter. He grabbed me the best one. Great price too! The worker was very kind and welcoming! Paid for the order with well wishes! Great service & store! Clean, safe & practiced!

I arrived with my son to the store to purchase a Baseball mitt for my 15 year old son after several…read moreminutes of looking at the various mitts available a gentleman names Joey approached us asking if we needed assistance. I myself know almost nothing about baseball so having Joeys recommendations was so very helpful and greatly appreciated. He was absolutely kind and extremely knowledgeable and helped me chose the best catchers Mitt for my son at an affordable price. I absolutely highly recommend this place. Amazing establishment with such phenomenal staff.

Wanna thank Zach, Emily and Trey. Great customer servic! very helpful and polite. Thanks guys…read moredefinitely appreciated. Recommend this location to anyone

Stopped by on a whim Sunday evening looking for an item I happened to see online. I couldn't find…read moreit but the staff went out of their way to help me locate it. Their inventory said they had 5 in stock and they were so helpful in scouring the store to find it. Many thanks to the staff particularly the woman who I assumed was the manager on duty. She found it but also called another store to put it on hold in case we were unable to locate the item. I rarely shop at Big 5 but will add it to my list because of the amazing service I received.

Grace was extremely helpful and kind showing me their selection of knives and gave me a…read morerecommendation of what to to go with :D

Been here many times and I love it! Great selection of hiking items and accessories! Prices are…read morehigher of course but I love the quality including their own brand. Everyone that works here is so nice and helpful everytime. They're always super knowledgeable about everything including sleeping pads for backpacking and the gear they would recommend for any level of hiker. Will always come here for my hiking items and even just look around for fun. Overall, I would recommend coming here!

I've stopped by this REI location in Fresno multiple times now, and have had mostly great…read moreexperiences. This REI is spread across two floors, with a giant staircase in the middle of the sales floor. The top story is mostly clothes, while the lower floor has all the bikes and gear. Overall, Fresno REI seems a bit smaller than Folsom REI, but Fresno ends up having more inventory, because they are better at keeping their shelves stocked. It's hard to remember exactly which gear I've bought from exactly which REI, since I shop across at least four different locations. But, from this location specifically, if I remember correctly, I've bought some stickers, some bug spray, and a packable clothesline. This store really excels at cleanliness and merchandising. They keep it looking great, even though they are presumably a high volume store. On the other hand, this location isn't as great as some others at offering customer service on the sales floor. Last time I was here, I walked around the building a few times in hopes of getting the attention of a sales associate before finally just getting in line to ask my questions. One associate seemed to be ignoring me in favor of using his cell phone to text on the sales floor. He didn't seem to be on break-- he seemed to be on duty, but avoiding me. When the cashier asked if anyone had helped me, my "no" might have had some attitude. But, luckily, she was super helpful, and answered my questions. Overall, I love REI, and will probably continue to shop at this location when I'm in Fresno.

It's a good spot and it's nothing glorious. You pretty much get what you expect when you walk in…read more They have what you need and it's an average shopping experience.

The worst customer service in the valley. Please go somewhere else if you are making a gun or ammo…read morepurchase. They do not greet you, the wait is stupid long, and they screw up the paper work and you have to do another 10 day hold. Never will I buy anything from this store again. I will continue to spread the word at how terrible this place is, every time a gun conversation arises.

We were on a bike ride the other day, and noticed that one of the spokes on my husband's Giant Roam…read more0 had broken. On December 30th, he called The Bike Shop at 11 am to ask about bringing it in for repair. We were able to take it in at about 1 pm that day. When my husband rode it in, the service person looked over the bike as they spoke. He measured the chain, and noticed what my husband suspected: the bike needed a new chain. They had not only installed a new spoke, but also the new chain that was needed. We received a message at 3:30 pm (already!) that the bike was repaired and ready to pick up. Very satisfied with the service and customer service here. The Bike Shop both under-promised and over-delivered! Made sure to say hi to Chester also - who can pass by such a cute mascot?

Im so delighted by my experience at this shop! I purchased an old beach cruiser that had no brakes…read more The first repair shop told me that they weren't sure that they could fix it, but they would charge $70. Just to look. The second bike shop told me that repairs would cost about $500. so I might as well just purchase a new bike from them. The Bike Shop at Woodward suspected that the brakes had been recalled. They investigated for me, and eventually the manufacturer covered the full cost of the repairs that they did. My bike is perfect.