I had a great experience with Bob's dive shop, got certified and cannot say enough good things, I had a great instructor Robert, he had the patience of a saint and was knowledgeable and helpful in every way. I'm now itching to get back in the water. read more

Bob's Dive Shop - Scuba Diving Near Me - Fresno, California

I'm new to Fresno and wanted to get involved in the diving community. So when I asked to go diving with them, they said they could take my name, but don't expect a call because I didn't buy the gear from them. They're arrogant, and I have nothing good to say about them. I wouldn't send a penny there if they were the last scuba shop in the world. By the way fellas, I've already spent $3000 at your competitors shop on a new dry suit and a computer. read more

My husband and I have been diving for over 25 years. We didn't get certified through Bob's, but we have bought equipment from them over the years. I called to get information on their dive course for some friends of ours. The person (Ed) that answered the phone was so rude, and made me feel uncomfortable. I asked about their open water course. He said," What's that? I replied, "Your basic dive certification". He says, " I've never heard of that before." Like I'm stupid. Maybe I am stupid! LOL But, should you talk to customers like that? I asked about dive certification pricing, but he said he couldn't quote me, because all the options are different. I told him that I'm just looking for basic pricing, and that it doesn't need to be exact. He said it was all on their website. Great I said! I'll go there! Their website didn't have any pricing, or schedule information. But, a lot about how great and different they are. So, I called back. Told Ed that I couldn't find the information on the website. Of course, he said it was there, and his tone implied that I'm an idiot. I finally asked what the price for 1 person doing all knowledge and pool requirements, but doing check out dives on vacation. He still couldn't just give me a number. Isn't that why you answer the phone? This is where you go to get certified if you want to feel uncomfortable and disrespected. I feel very sad posting this. BDS was always "The Place". Now, it's just rude and "different". read more

Horrible customer service. Walked in to get some advice on gear before taking class at another shop near by. Since i wasnt taking the class with his shop and already bought a wetsuit somewhere else he wouldn't give me the time of day. My brother who did take his course went in a few weeks later and the owner told my brother that he deliberately blew me off since i wasnt going through his shop. As far as im concerned you treat everyone through the door with respect and maybe you will gain a customer read more

Ed, Mary and Robert are fantastic. They actually care about their divers, unlike many shops who are just interested in selling you stuff or rushing you through trainings. My only regret is not coming here sooner. They will always take time to answer any questions that you have and help you accomplish your diving goals. Additionally they have several group diving events throughout the year with a really great group of friendly divers of varying experience levels that are also fantastic. read more

Let me first preface this by saying, my husband & I have been diving for more than 20+ years. Including, getting both of our daughters certified through the shop. We were members of the SubClub & although we did not travel with the shop we remained customers. This is why it makes me so sad to say what happened. After being told a few years ago the Bob's had gone out of business, I decided to call, as we were once again getting ready for another trip & I needed to get a few things. When Mary answered I was thrilled to hear a familiar voice. I discussed briefly with her what I needed done & asked if they would be able to accommodate with the time frame I had. Upon showing up soon after my call, I walked in and set the two sets of regulators on the counter, that I wanted serviced. Immediately the gentlemen, with the beard, was grumpy & began to lecture me about servicing my equipment before I store them. He wasn't sure they could do the work, but thankfully Mary came walking in, & I told him she & I had just talked on the phone. He continued to negative & down right rude, but having been a customer for so long, I decided he'd probably just had a bad day. He wrote up the paperwork & I left. Returning on the day I was told to come pick them up, I was now greeted by another gentleman. This one, much younger & very friendly & acknowledged the presence of 3 customers & calmly explained it would be a few minutes. Of course, it was fine. In fact, I spent time looking at new merchandise. When it becomes my turn, I hand him my 2 tags for the regulators & off he went to search for them. Wondering what took so long, I began to get somewhat concerned. He came out several times & asked about identifying them. Finally, he found one of them & was off searching for the other. Eventually, he did find it and told me it was still hooked up to the tank for testing. Immediately, a red flag went up, wondering if they had even been serviced. 30 minutes later he was unable to find any paperwork, so I told him don't worry, & that I needed to go. The bill $170 for 2 regulators, one of which was only 1 year old. I was irritated & upset & wondered if they had even been touched. I paid without saying much & packed for my dive trip. As my daughter got ready for her first dive of the trip, she looks at me & mentions her battery was low. Now, of course, I'm really going over everything & sincerely think the regulators were not serviced & there was no paperwork to indicate either way. After returning from our trip, my son-in-law needed to rent a tank for some work in a pool. I called Bob's & once again the bearded, grumpy older man said they would charge $40. I decided to try another place in town & upon calling, they were friendly & kind and it would only be $12 to rent a tank. Shockingly, that is quite a difference in price. Sadly, with all that had happened & the way it happened it put a really bad taste in my mouth & I decided to not return to Bob's Dive Shop ever again. I don't know what has happened at Bob's to change the attitude of a shop. But having been a customer for over 2+ decades I decided to not support this type of attitude or service. I hope no one else has to have such a bad experience, like I did. Diving should be fun, exciting, & exhilarating. And a good dive shop should support that type of attitude. read more

I participated in a Dive Refresher course today at Bob's Dive Shop. After over 25 years without diving, it felt like a good idea before going on a dive excursion while on a cruise to Mexico later this month. The entire experience with Bob's Dive Shop was very enjoyable. Mary, one of the owners, was really helpful in explaining the steps needed to participate in the Refresher course. After agreeing to take the course, I was given the opportunity to do online homework before the day of the course. The person that assisted me setting up an account online was really patient and helpful throughout our interactions on the phone. Finally, I want to commend the Dive Instructor, Robert, for his professional and thorough approach to providing us with information and practice, both in the classroom and in the pool. Robert's helpful and supportive demeanor helped us feel more comfortable as we were practicing long dormant diving skills. Thanks again to the entire staff at Bob's Dive Shop for a great Refresher Course! Lorena read more

I got certified a little over a year ago from bob's and I couldn't imagine getting certified anywhere else. The owners are extremely nice and make you feel welcomed when you first walk in. My class was 5 weeks long and we met twice a week which is a bit longer then most programs but when it was all said and done I felt very confident and safe in the water. Another really nice thing about bob's is they have their own pool on premises which made it very convenient. Over all if you're looking to get certified in Fresno Bob's dive shop is the place to go! read more

What a great place to go to learn how to dive!! My husband and I took lessons there and bought all our top rated equipment there. Mary and Ed are wonderful kind people! Thank you so much for introducing us to such a fun fantastic sport!! read more

Best dive shop in town. Friendly and knowledge. If you want to feel secure about your diving skills then I would suggest this dive shop. They also have a dive club that goes on trips year round and it's a great atmosphere with nice people. All around great place to learn how to dive and get your gear. read more