Location: Sportsman Warehouse Fresno Date: December 29,…read more2025 Service: Online Order Earlier today, I decided to order a firearm for purchase online due to sales, and it's almost the end of the year. I went to my local Sportsman Warehouse to select and pick out a firearm. Customers be aware have your patience got on because you're gonna need it because if you either gonna pick up Ammo or starting a paperwork will be your right arm. You will be waiting in a line. They have this new system now where we have a kiosk barcode and you have to scan the barcode and check yourself in and put yourself online currently I've been reading almost 2 hours and barely budged. I'm just here to start the paperwork on my Firearm order. I strongly suggest that they hire some more people or qualify some more people to certified and doing the firearm paperwork process and distribution that is much needed. I rarely ever have to do a 3 to 4 hour wait to start paperwork for the firearm I purchase online. Btw i'm still online waiting to be her fingers crossed.

Let me start by saying this: this is the first Yelp review I have ever written. The customer…read moreservice at the Fresno Sportsman's Warehouse was so bad that I felt compelled to warn others. I have purchased numerous firearms from this location over the past 10+ years, and never--ever--have I experienced service this terrible. They recently implemented a "new system": a digital waitlist. When I checked in, I genuinely thought it was a joke. I was 6th in line with a projected wait time of FOUR HOURS. Four hours -- being sixth. That makes absolutely no sense. I asked the woman behind the counter if my phone was correct. With a straight face, she responded, "Maybe... might be a little less." She then explained that once your name is called, you supposedly get a 30‑minute grace period to check in. Based on that information, I went to grab a bite to eat nearby while monitoring the waitlist. After an hour, my phone still showed a 3‑hour wait, so I headed back anyway. While driving back, I received a notification that I was second in line, although the app still claimed there was a 45‑minute wait. Then -- as I am literally pulling into the parking lot -- I receive a notification that I was marked as a "NO SHOW" and kicked off the list. How is that even possible? I assumed this would be easily fixed. Surely, if I explained the situation, someone would understand. I was very wrong. The employee behind the counter could not have cared less. He told me the store closed in two hours and that because I "missed" my turn, I'd have to wait again and that they "might" get to me. There were 4-5 employees behind the counter, yet everything moved at an unbelievably slow pace. The staff was rude, condescending, and dismissive. The only bright spot was a very professional and kind manager who stepped in and moved me to the front. I truly wish I had his name because he was the lone example of what customer service should look like. Unfortunately, that only paused my frustration. The employee who handled my transaction then did everything possible to avoid selling to me. He questioned my documentation, claimed it was insufficient, and even told me I'd need to purchase a $64 fishing license for it to work. Here's the kicker: The very next day, I went to a local gun shop in Clovis with the exact same documentation--the documentation Sportsman's Warehouse said was invalid. Guess what? No issues. Friendly staff. Fast service. Purchase completed. Receipt in hand. Pickup date set. This location should be embarrassed. And if corporate leadership were smart, they would investigate this store -- because I guarantee they wouldn't be happy with what they find. I understand my money may not matter to them. But if you're reading this and considering purchasing a firearm here: don't. Save yourself the time, stress, and disrespect. Think twice before dealing with the gun counter at this Sportsman's Warehouse. NEVER. AGAIN.

Would not recommend DO NOT GO HERE NO MATTER WHAT THE SCHOOLS SAY! very unprofessional, very high…read morepriced for little to nothing on the jackets. GO TO JOSTENS. I came in here because the athletic director from Hoover high school told me to come here. She said they were good and my kid would get their jacket by Christmas and snarked at the other business. I originally was gonna go to. Which is.Which is Jostens. A guy helped me with the order and I mentioned we were told to come here instead of Jostens and I said the price of the jacket there total $350 he laughed and said our jackets gonna be wayyyy more. As if it was funny. THE JACKET CAME OUT TO OVER $600! After all was said and done I gave in out of pure me being a mom. IYKYK. I am so disappointed that they are ripping off students and parents this way. $150 for embroidery? Jostens includes it! $175 for a varsity jacket to start. That's way better then $250 starting After I said I was a single mama doing it alone and my mother who just passed has the patches somewhere and it was a very emotional process for us. I was met with coldness and jokes like this guy was just happy screwing people out of money. The guy also bad mouthed the other company laughingly saying the guy stitches it himself and it's bad work. So rude and unprofessional. I will tell everyone I know not to go here! All the one star reviews are accurate. That other owner of Jostens is sweet and kind. That is valued over the experience I had here at first string sports. The only thing that worked out there is the manager gave me money back and wasn't rude. So do not go here go to Jostens. Don't listen to the schools they have some secret agreement with them most likely. I complained to fusd as well. I see why most students don't get a jacket it's highway robbery.

I read the online reviews and honestly, it almost scared me away. What brought us in, was that my…read moredaughter is itty bitty and we needed to make sure that the jacket fit her. We were immediately greeted and helped. We were shown an array of selections and taken to try on the jacket. The counter had a breakdown of the patch prices and other upgrades. I paid $560 and I feel that that is a fair price for the quality of the jacket and the upgrades we selected. We will have a longer turn around and that was because we made a custom selection with the full knowledge that it would take an extra week. The only rude interactions I perceived in store, were parents coming in without understanding the prices and snapping at the teenagers' selections and the poor workers. I saw it with my own eyes. Shawn helped us and he was full of price transparency & knowledge. As we made selections, he'd point to the prices on the counter to show me the difference. He also made suggestions on colors and patches that we loved and went with. We all shared a few laughs and honestly, I feel like my daughter and I had so much fun designing her jacket. Beautiful memories. Thank you Shawn and First String Sports. I will always recommend your store.

Today I went in to exchange a hat and Joaquin really help me and went out of his way to double…read morecheck for my correct hat size thank you again Joaquin, for helping me out 5/5 service :)

Sports stores are a mixed bag for my anyway. Ever since "authentic" jerseys and such have been…read morepopularized, I've never really been able to afford new sports apparel. So, I usually just window shop and see what they have for my beloved New York teams. That's where I have to give them credit. Yeah, they have dodger and giants stuff; but you can always find nice Mets stuff there too. Same for the niners and raiders; they do have Giants stuff. Decent variety. They don't seem to discount much beyond players who have changed teams, ie Jeremy Lin Knicks jerseys. Friendly staff though. I always peek in there. Just wish I had more money!

559 Armory: Unprofessional, Predatory, and Utterly Disgraceful Business Practices…read moreI recently attempted to complete a firearm purchase at 559 Armory, only to be met with egregious overreach, blatant opportunism, and a complete disregard for customer rights and basic fairness. Due to a minor name discrepancy between my prior purchase record (under a nickname variant) and my current identification--fully documented and legally updated--the California DOJ indicated that the dealer retained discretion to proceed with the transfer. This is standard procedure in such cases, allowing responsible dealers to exercise reasonable judgment and facilitate lawful sales. 559 Armory chose instead to categorically refuse, citing internal policy preferences that appear rooted more in personal or political bias than in any legitimate compliance concern. Rather than honoring their role as a licensed firearms dealer committed to upholding Second Amendment rights, they elected to block the transaction entirely--despite the firearm never leaving their inventory and no actual restocking or handling being required. Compounding this refusal, they then imposed a staggering $300 restocking fee on the full refund of my prepaid purchase (including additional magazines I had legitimately acquired). This fee is patently excessive, punitive, and--based on California regulations limiting such charges in firearm transactions--potentially unlawful when no genuine restocking occurs. The result: I was denied my constitutionally protected right to acquire a means of self-defense, lost significant funds to an unjustified penalty, and received zero meaningful assistance or accommodation from staff who seemed more interested in retaining profit than serving customers. This is not the conduct of a reputable firearms retailer. It is the hallmark of a business that exploits regulatory gray areas for financial gain while cloaking itself in selective compliance. Their website touts "lowest fees and pricing" and "best customer experience," yet my experience reveals the opposite: predatory fees, arbitrary gatekeeping, and contempt for paying patrons. To prospective customers in the Central Valley and beyond: Avoid 559 Armory at all costs. Their practices are not merely inconvenient--they are unethical, anti-customer, and fundamentally at odds with the principles they purport to support. Seek out dealers who demonstrate genuine professionalism, transparency, and respect for the law and their clientele. One star is generous; zero would be more accurate if the platform permitted it.

Purchased a firearm on line came in quick I went in to do the paperwork and worked with Jiro very…read moreprofessional and organized. I was in need of some magazines but didn't have them in the Fresno store so Jiro took the time to call 3 different Turners and is having them sent to Fresno. The firearm I purchased was on sale saving $50 nice bonus during these trying times. Thanks again Jiro. I'll attach a picture once I receive my new pistol.

Been here many times and I love it! Great selection of hiking items and accessories! Prices are…read morehigher of course but I love the quality including their own brand. Everyone that works here is so nice and helpful everytime. They're always super knowledgeable about everything including sleeping pads for backpacking and the gear they would recommend for any level of hiker. Will always come here for my hiking items and even just look around for fun. Overall, I would recommend coming here!

I've stopped by this REI location in Fresno multiple times now, and have had mostly great…read moreexperiences. This REI is spread across two floors, with a giant staircase in the middle of the sales floor. The top story is mostly clothes, while the lower floor has all the bikes and gear. Overall, Fresno REI seems a bit smaller than Folsom REI, but Fresno ends up having more inventory, because they are better at keeping their shelves stocked. It's hard to remember exactly which gear I've bought from exactly which REI, since I shop across at least four different locations. But, from this location specifically, if I remember correctly, I've bought some stickers, some bug spray, and a packable clothesline. This store really excels at cleanliness and merchandising. They keep it looking great, even though they are presumably a high volume store. On the other hand, this location isn't as great as some others at offering customer service on the sales floor. Last time I was here, I walked around the building a few times in hopes of getting the attention of a sales associate before finally just getting in line to ask my questions. One associate seemed to be ignoring me in favor of using his cell phone to text on the sales floor. He didn't seem to be on break-- he seemed to be on duty, but avoiding me. When the cashier asked if anyone had helped me, my "no" might have had some attitude. But, luckily, she was super helpful, and answered my questions. Overall, I love REI, and will probably continue to shop at this location when I'm in Fresno.

Return policy could make an exception to elderly people who have to drive 1 hour & 20 minutes to…read morearrive to store only to be told No!!! No exceptions !!! Tried to explain hardly ever come to Fresno but had doctor appt today .. it was only 30 more days .. not that much time .. it was a gift that will now be useless .. I will definitely let my friend, who bought it, know my experience & anyone else I can ..

Store credit at JR's Sports!!! What a joke!!! Bought 2 items return one item because it didn't fit…read morea family member for bday gift. Don't shop here.

My favorite Big 5 store in town. I love their sales! Great prices. It seems there's always…read moresomething there I can't live without. Lol. Staff is always friendly and helpful. Got chairs for a car show for only $10 each and they'll fit nicely in the car! Sign up for the daily specials, you can save a lot on your sporting goods needs!

Emma was so helpful! So thankful she was able to assist me in finding a slow pitch glove!!read more

Small place but very great selection of gear, as well as good prices and great service. Responsibly…read morePriced as well and wide variety of teams, Not only the great 49ers, Warriors and Fresno State.

The girl that work there was rude. Came to the store wait out side for 10-15 min then walk in told…read moreme they don't sell football jerseys there. Don't recommend at all.

Went in to replace a front sight with tritium sight on a Springfield Echelon 4.0 and get a red dot…read moreinstalled on a Springfield Hellcat Pro..both in an hour at reasonable price. Great gunsmith and excellent service! Thank you, Ernesto! Very kind to those new to firearms!

Deceptive Sales and Unaccountable Business Practices: I…read morepurchased a Holosun 407K-X2 based on the owner's explicit claim that it was a "direct fit" for a Springfield Hellcat OSP. As a professional, he should know this is incorrect; the product does not fit that slide without an adapter plate. When confronted with the error, he blamed Google for the misinformation and attempted to upsell additional hardware (an adapter plate) to fix his mistake. Refused Return and Insulted Integrity: The owner refused a return despite the sale being based on his false information. He claimed that because I had left the store, he could not verify if I had swapped the optic for a "fake." I am a licensed Registered Nurse; I have no reason to scam a shop for $300. Had he been honest, I might have eaten the cost, but because this shop chose to insult my integrity to cover their technical incompetence, I am pursuing a chargeback and Small Claims court on principle. Hidden Charges and Price Gouging: The financial discrepancies are blatant. The item was listed at $265.00. After taxes and fees, the itemized receipt showed a total of $287.13. However, my bank statement shows a final charge of $297.18. That is a $10.05 unauthorized discrepancy above the signed receipt. Inconsistent Business Identity: The business card identifies the owner as "Ernesto Gonzalez, Sick Ass Firearms LLC," while the receipt lists "Tactical and Practical." Between the mismatching business names, the incorrect technical advice, and the fraudulent math, this establishment is highly questionable. Buyer Beware: Check your bank statements. If you see charges that do not match your itemized bill, or if your integrity is questioned to cover for their errors, report them immediately. * California Attorney General: oag.ca.gov/contact/consumer-complaint | (800) 952-5225 * Fresno County DA (Consumer Protection): (559) 600-3141 P.S. To the owner: California Civil Code § 1770 (Consumer Legal Remedies Act) and Business & Professions Code § 17500 make it illegal to misrepresent the characteristics or "fit" of a product to induce a sale. Your "No Refund" policy does not apply when the sale was based on misinformation and technical errors. Attempting to enforce a "No Refund" policy under these circumstances is a further violation of state consumer protection laws.

Alexis was very helpful with my online order. With a issue on my end she took time to help me with…read morefinding a solution with my order.

Earlier today (02/07) we took our daughter (4 year old) to look for shoes at DICK's. She came upon…read morethese Bluey Crocs. She carried them around the whole store and had her heart set on getting them. When we got to the register the cashier told us that she wouldn't be able to sell them until the 24th of that month. Mind you there was a whole wall of Bluey Crocs. I understand that some products have blocks on them by the manufacturer and there's nothing the store can do. But they offered no apology to us or our visibly upset daughter. A manger walked over and offered the same explanation "there's nothing we can do". The manger did not offer us an apology either. This was their fault and they took no accountability, offered no apology, or anything to remedy the situation. Do not take your children to this establishment because they simply do not care.