I never complain about anything. However, I will never return to this store due to their return…read morepolicies and very unprofessional consumer service by the manager at this location.

Really cute korean fashion boutique!…read more The lady owner is friendly and sweet. She greeted us with smile when we walk in the store. She took time to show us around and let us did our browsing. Their price may be moderate high, but unique and good quality. Now the entire store is having holiday sale which - 20% off for everything and 30% off for accessories. Some scarves are on sale for $10. (11/17/2022) If you like moderate to high end korean fashion, come check out the store, you wont be disappointed!

Brea Mall Zara. One of the nicest locations I have been to…read more Clean, organized, friendly staff and most of the store was 30% off. Self checkout so checking out is a breeze.

Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

I come here quite often and have always had a great fun experience shopping!…read more Everything is color coordinated which makes me very happy and it's easy to shop ! Kaylee has been very helpful! Definitely recommend

Nyah was a fantastic help with my purchase. Great…read moresuggestions and can't wait to try on my new merch.

I've been a supporter of Stitch & Feather for years. I used to live much closer to one of their…read morestores and shopped there often. The staff was always so friendly, and I always had a great experience. I moved farther away a while ago, so I hadn't purchased from them in some time. When I recently checked out their website, I was impressed by how much they had to offer online. My order shipped quickly, the quality was exactly what I remembered, and what really stood out was their incredible customer service. I ordered a size that ended up being too small because it was the only size available online at the time. I was hoping it would work, but unfortunately it didn't. I emailed their customer service explaining the situation and noticed the larger size wasn't available online, but it was showing as available at one of their store locations. Their team went above and beyond. They were able to transfer that size so it could be purchased online, making the exchange process incredibly easy. Once I returned the original item, I received a full refund, including my shipping costs. That level of customer service is hard to find these days. Stitch & Feather truly went above and beyond, and it's one of the many reasons I'll continue to support them. A1 customer service--I can't recommend them enough!

Absolutely love this store. It has such a boutique, personal stylist kind of experience that makes…read moreshopping actually fun and easy. The outfit suggestions they put together are always super cute and help take the guesswork out of matching pieces. The customer service is impeccable, and Izzy especially always goes above and beyond. She's incredibly personable, easy to work with, and has an amazing eye for putting looks together. She always gives great styling suggestions and somehow manages to recommend pieces I wouldn't normally pick for myself but end up loving. She really makes the whole experience feel personalized and effortless. The styles are always great, they get new arrivals every Tuesday, and every visit feels like a VIP shopping experience. Definitely one of my favorite places to shop.

I had a fantastic shopping experience at J.Crew Factory in Brea thanks to Keith!…read more I came in looking for white summer pants for an upcoming vacation and wasn't sure where to start. Keith immediately jumped in to help, bringing me multiple styles and sizes to try on. He was patient, knowledgeable, and incredibly easy to talk to. Because of his friendly approach, I felt comfortable trying on items I normally wouldn't have considered. With Keith's help, I ended up building a beautiful summer vacation capsule wardrobe. I also found out both a teacher and healthcare professional, I qualified for an additional 15% discount, which I greatly appreciated. The best part is that this shopping trip inspired me to go home and completely clean out my closet. I donated four large bags of clothing and, with just a few carefully selected pieces from J.Crew Factory (and a few items from Nordstrom Rack and some from my closet), I was able to create 42 summer outfits from only 7 tops and 6 bottoms! Keith's customer service went far beyond helping me find a pair of pants. He made the shopping experience enjoyable, helped me discover a new favorite store, and gave me the confidence to build a wardrobe that truly works for me. Thank you, Keith, for your outstanding customer service. J.Crew Factory is lucky to have you! 5/5 Stars!

Surprised (but pleasantly so) to see a J.Crew Factory pop up in this plaza -- definitely wasn't…read moreexpecting it, but the familiar "SALE" signs pulled me in right away. This brand always gives me major '90s throwback vibes, which I appreciate. The store itself is very clean, items well stocked and well-organized, with plenty of space to browse. There were only a couple other customers inside. That said, the staff were chit-chatting and didn't seem particularly engaged to acknowledge you as you walk by which put a bit of a damper on the experience. (FYI - I like to be left alone when I'm browsing, but a courtesy hello would be nice when you come in). I wandered around for a while but didn't find anything that stood out enough to buy --- the sale wasn't a wow-factor...even with 60% off clearance. Overall, it's nice to have this store here, but my visit felt a little underwhelming. Maybe need to try again for Black Friday!

I found my new hobby and joy in sewing! After taking a tote bag class I was able to gain some…read moreconfidence to try some projects at home. Celia is such a kind and patience soul! She is always willing to help and answer any questions I have. Thank you Celia!

My grand daughter had a great experience. She made a bag and a heart keychain and a book cover. We…read morewill definitely do it again.

I absolutely love this store! Honestly, almost my entire closet is from here. I find myself coming…read morein up to two times a week -- sometimes even more! The style is amazing and they always have the best pieces. The girls who work there are so sweet and fun to talk to, and they always go above and beyond to help. Such a great shopping experience every time!

Worst customer service ever!! The girls working there paid no attention to me. The boutique was in…read morecomplete disarray. Don't shop there!!

I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!