Beautiful restaurant, but the service didn't match the price
We arrived 10 minutes early for our 8:30 PM reservation. There was only one host, who was away from the host stand for almost 10 minutes, leaving us and three other couples waiting to be seated. There also isn't much of a waiting area, so the arrival experience felt disorganized.
The ambiance was beautiful -- upscale, dim, intimate, and perfect for a steakhouse. Once seated, our server came over within five minutes, but mentioned there were no water glasses available and that she'd have to find some. I also politely asked for lemons with our water. About 20 minutes later, she returned to ask if we had questions about the menu. We were doing the Magical Dining menu and already knew what we wanted, so we ordered our cocktails, appetizers, entrées, and dessert all at once.
Another 10-15 minutes passed before our water AND cocktails arrived together. Our drinks were finished by the time our appetizers arrived. The cocktails were very well made, and once we finally had water, our server was diligent about keeping it full. Unfortunately, I never did get the lemons I had requested.
The lobster bisque was excellent -- a little salty, but the fresh chunks of lobster were a huge bonus. We devoured it. Our server later said she was behind on bread, so she brought us one fresh piece with their house-made butter. Both were delicious, but with only two people at the table, we would have appreciated one piece each.
Our entrées took about 45 minutes. They were out of the 6 oz steaks, so I had to pay extra for the larger one. On the bright side, our entrées and side arrived together, everything was warm, and the food itself was very good.
Unfortunately, the service continued to be inconsistent. We ordered another cocktail, but I changed my mind and wanted to cancel it. We couldn't find our server for about 30 minutes, and when we finally did, she was bringing the drink. I decided I'd try it, but honestly didn't want it and hadn't touched it. I asked if she could take it back, and she said, "It doesn't really work that way, I can't give your drink to someone else, and we won't take it off your bill."
I understand restaurants have policies regarding drinks, but the way this was communicated felt unnecessarily dismissive. After an awkward silence, she added that the kitchen could take the difference off our steak upgrade. We appreciated that gesture, but the interaction was uncomfortable.
Our server did box up our food for us, which we appreciated.
Then dessert became another issue. A different server brought us the wrong dessert. When we pointed it out, she looked extremely startled and rushed over to our server, who checked her booklet and confirmed the mistake. They went back to the kitchen, and our server later told us the correct dessert was on its way.
It was now around 10:30 PM, so my partner asked if she could bring our check while we waited for dessert. Our server looked surprised and said, "But your dessert isn't here yet." We explained that we knew, but wanted the bill. She then asked, "Are you wanting it to go?" We said no, we simply wanted the check, and she walked away. Another unnecessarily awkward interaction when we were just trying to start paying.
Finally, our dessert arrived. The brownie was described online as a "warm brownie with crumbled Oreo cookie served a la mode with whipped cream, chocolate, and caramel sauce." Unfortunately, ours was ROCK HARD.
By the time we paid and left, we had been there almost three hours from when we were seated. For what we paid, we expected a much more polished experience.
There were definitely positives: the beautiful ambiance, excellent cocktails, delicious lobster bisque, great bread and butter, and very good entrées. Our server also kept our water full and boxed our food for us, which we appreciated.
However, the long waits, difficulty finding our server, forgotten lemons, inconsistent communication, drink issue, incorrect dessert, and disappointing brownie ultimately overshadowed the good parts.
For an upscale steakhouse at this price point, we expected much better service and attention to detail. We left feeling like we paid a lot of money for an experience that simply wasn't worth it.
Unfortunately, we probably won't be returning. read more