I had a birthday party for my daughter this weekend and the party was amazing! The staff was dedicated and very nice to work with. Jahara the manager was so professional and she went above and beyond! (She deserves 5 stars) I had 4 party pros Isabella, Andrew, Elizabeth, and Mikael. They were great as well. Feedback from family and friends was and I quote "this is the BEST BounceU party we have ever been to!" It was all thanks to the amazing staff! The food was provided by a Spanish restaurant in Hackensack NJ and it was a hit! The reason I didn't give 5 stars is because when I was trying to make adjustments to the party it was very hard to get in touch with someone. However, once I was able to reach someone every detail was perfect! And the face painter was very patient with the children unfortunately some of the parents didn't thinks she was very good at face painting. The kids loved it and that's the most important thing!!!! read more

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I am giving this review 1 star simply because BounceU makes it somewhat easy to invite everyone via their online portal. Other than that, the service was horrible, the pictures taken of the children were not displayed on the TV in the party room as promised and paid for. The balloons were dropped as soon as the kids walked into the 2nd bounce room, which did not give everyone time to get under the net. The decorations and balloons in the party room were not setup correctly even though we were promised they would be. The food order was wrong, and last which is by far the worst part, they gave the birthday boy a melted piece of cake with the candle basically falling off of it. - They didnt even tell us that the cake was coming out at all! It was basically an after thought. The ENTIRE point of doing a party here is to have the staff step up and do things for you CORRECTLY. For instance we purchased the picture package, we were promised that they would be taking pictures so we wouldnt have to. This was NOT DONE, no pictures of the party room, NOTHING! Instead you have a bunch of kids running the place who do not care at all. To top it all off they have the nerve to ask for a tip? Seriously? Dont bother with this location. For the money go elsewhere in the area. read more

So, today I had my son's 5th birthday party here. Rooms are clean and spacious and accommodate the kids and parents with ample play space and sitting arrangements. My son felt super special that they used every opportunity to make group birthday chants or somethingorothers. It was cool. The 3 girls who helped run the party were stellar. I did nothing. These girls kept track of the kids and were on top of taking coats and gifts so I didn't have to. We left the bounce arenas and made our way to the party room where everything was already set up. Music and strobe lights greeted my guests and then the party girls got everyone amped up to cheer for my son as he was introduced like a superstar. They served all the kids and kept everyone full on drinks while I sat and chatted with the parents. A limbo game ensued before they led the group in singing Happy Birthday and dished out the ice cream cake. They handled the clean up and brought both his bins of gifts to our car for us. They were amazing. Now, here is my one, and I think big, issue. We paid a little extra for a service of having the pictures taken for us. I was pretty excited about not having to stress photos. I could play with my kids and host parents without worrying about photos. They took 154 photos. The problem is that maybe 20 photos were at all usable. After an amazing afternoon celebrating his birthday, I was mildly devastated to see I had almost no usable photos. Almost all the photos were blurry or had severe red eye. They took photos with what looked like a camera from 2000 that cost $30 THEN. All the photos were garbage. The 3 photos they took of the group were completely blurred. And the kids were sitting. They took no photos of the parents. So all I have is whatever friends took with their phones. Their phone photos were INFINITELY better than what I paid them to take. It was ridiculously disappointing to see the piss poor quality of what I hold most dear from the experience. Dont waste your money. Just ask a friend to take pics on their phone so you won't be disappointed. read more

Went there yesterday during an open bounce event. 2 boys, 13 and (just turned) 9. The website doesn't specify what age is appropriate for this place, and we have not been there before. Should have read the reviews. The older boy could not participate in anything, just way too big for the contraptions in the place. Even the younger one got bored after 15 minutes. It might be ok for kids up to 7, but anything older, stay away. 1 hour in 2 bounce rooms, place was very hot, thermostat showed 79 degrees. Half an hour at the end in the party room, eating undercooked pizza and drinking apple juice. Again, younger kids might not care, but mine didn't like it. Spoke to the management about the age appropriateness, they said they'll put something on the website. Refund was not offered, apparently computers are not allowing it. Anyone who stands behind their business would offer a refund. Gave me a pass in case I wanted to come again, but how does that help? Kids only get bigger, so at most I could give it away to someone. At least, it wasn't that crowded on a Saturday night. read more

An absolute train wreck. We were there for a birthday party. The whole thing from start to finish was horrible and got worse with each room. The place was easily 85 degrees inside and when we asked if they could make it cooler they said "we don't know how to do that.". The first room is really small for 20 kids and 20+ adults. The lights were kept off which makes it almost impossible to see around you. There is a bench for adults to sit on but you can only see one slide and if your kid is across the room it's too dark to be able to see them from here. When asked if they could turn the lights on they said "it's supposed to look like this." The second room (also dark) was much larger and had a huge bounce house type thing with various balls in it. One of the staff started a dodgeball game (these were 3-6 year olds) which led to the older kids whipping the balls outside the jump area; hitting kids and parents in the process. The staff did nothing. A few parents finally told the kids to cut it out. It should be the parents responsibility to control their own children but when they don't the staff needs to step in. Again, since it was so dark you couldn't see the kids throwing the balls out of the pit until after they hit someone. The staff was horrible. One girl (Ashley) kept screaming about the next activity and NEVER smiled. They were unorganized in the party room. A few kids had to ask for plates and cups. They gave the kids a choice between ice tea (?) and juice. I asked for bottled water for the kids and was told "there are vending machines out in the lobby." The finally produced a few bottles of water but the kids had to basically beg for any of it. There is ONE stall in the bathroom. ONE. How does a place that caters to kids only have one stall???? I will never attend an event here again! read more

We come here a lot for parties and its usually a great experience for the kids. Then I got an email about a cosmic bounce with Pizza. The ad said two slices per kid. I know I'm nick picking but the kids only got one slice each. I had a 9 year old and a 12 year old, you pay extra money enough for a large pie per kid so the lack of more pizza was just cheap. I hope when they give you a promotion saying something they back it up. When I asked the kids they just said this is all we have. read more

My nephew Mason's Birthday party was there last night and we all had an amazing time. Erica at the cashier was ver nice and had great customer service when we questioned anything. The girls that took care of us were Angela, Jamie and lisa. They always had a smile and made the party so much fun. I would recommend this place for parties. read more

I bought open bounce pass from Groupon and it was so useless. I have pass worth for 10 visits and can't use it because they say Friday is weekend and this pass can be only used on weekdays. Who consider Friday as weekend? Very misleading promotion they have. read more

I was extremely disappointed at the bounce U in Paramus as I was expecting same services as other Bounce U franchise. The kids had a wonderful time at the bounce rooms and the staff who were attending to the children were great. The problem: the room we were assigned to have the pizza and cake, was dirty and did not had a good smell, the floors were wet and dirty (before the children started to eat) and one of the children slipped and landed on their knee. I asked for the package that included a goodie bag, but I was not provided with one (I also brought my own and spoke with the party planner to put their goodie bag in ours, but it did not happen). When I called to ask for a refund for the goodie bag they told me the owner will be calling me to discuss, but if I liked they can provide me with 15 bounce passes, in which I reply no thanks.!! I am still waiting for the owner to call me as of yet!!!! read more

I recently booked a party at BounceU and let me start by saying...COULDN'T HAVE BEEN BETTER!! The party coordinators and all staff involved were pleasant, helpful and very attentive! Everything we ordered for the party was above all of our expectations! I really couldn't have been happier with how things worked out! The best part of the experience was seeing how excited all of the kids were and how much FUN they really had! I would host another party or attend another party here any day! Thanks BounceU for such a perfect experience ... I've already recommended my friends to come host a party with you!! read more

My 5 year old and his friends had a great time. Only thing that was disappointing was their photo package. I am a little bit of a nerd when it comes to photography so didn't like the facts that 1) They used a point'nshoot with flash and 2) Shared resized low res pictures. Either give them your own camera or click pics yourself if you care about the photos. Otherwise everything else was great and i highly recommend the place. read more

Booked my daughter's 8th birthday party here because she had been to another party and had fun. Unfortunately, this was one of the most disorganized, poorly managed parties I've ever thrown--and I have three kids! They were not ready for us when our guests arrived and had never told us that parents would need to sign a waiver, so we had a huge backlog at the laptops trying to get the kids signed in as the guests arrived. Many of the guns for shooting balls were broken and they didn't have enough goggles for all of my guests, so one little girl got hit in the eye with a ball. The staff running the party were very unorganized and unprofessional. I would not do a party here again. read more

I went to a party event here for my nephews birthday . Now let me remind you it is a very tight small place, not really clean. Then I had this rude employee who shoved me and my sister and law and I asked her " your not going to apologize" then slams the door on my face. Spoke to another employee and said she's going to apologize right now l... waited ... saw her again and said she's on break so then I went to the supervisor and she said she will apologize when she is done with her shift . Then I waited an hour and still nothing so I approach the manager again and she did apologize on what happened but I said I directly want to hear it from her. She said she can't do that because she is working a party. So I said okay no problem I will just write a bad review and then she came up to me being rude saying what's your information cause your starting problems and I said all I'm doing is writing a review because you can't take care of your customers properly then takes my sister and law to the party room and got an apology but I wasn't able to get one. These people are petty, have no respect for others and I highly recommend you DO NOT COME to this place. Urban air and sky zone is so much better read more

We were there celebrating my daughter's birthday # 2 and the service was very good, the place is great and the staff very friendly, the services and attention amazing, we had a great day and my daughter and guests enjoyed it very much, special thanks to Kas, Montana, Briana and Tom read more

we took our kids to a party here and they had a blast, so when it was time to have his own birthday party, my oldest wanted to go to bounce u. the staff that helped with the party were all great. very friendly with the kids and adults there alike. the pricing wasn't bad either. you start off in a room with a giant bouncy slide, a small obstacle course, and a few other things to play in/on. after about 30 minutes or so, you move into the second room. in there, there's a giant spider web type thing to climb up to a big slide, a larger obstacle course to run through, and a large bouncy basketball court. the parents were having just as much fun as the kids. and when you finish in there, it's on to the lunch room for your meal and cake. the staff keeps the party moving, mostly because there's another group coming in behind you (and probably one ahead of you as well), but you never feel like you're being rushed. read more

I took my kids here a few times for open bounce. It's a fun indoor play for my 1st grader. There's not that much that was geared my toddler to do, but she had fun anyway. I find the kids enjoy the second, room more since it has the bigger bounce house with the basketball hoops. A few things were just laying around, but not in working condition, which probably should've been cleared away. Overall not bad for a rainy or cold day, nothing extraordinary though. read more

Well I've never personally had a party here but I attended one earlier this month and let me tell you what went down. My kids had a lot of fun I will admit that, but as a parent I would personally never throw a party here. The equipment was so worn down and almost completely deflated! There's a game with air guns and the balls don't even reach the target! I ignored it and didn't mention anything to the staff. The party staff by the way was the only reason why I didn't complain to the managers. When we moved to another bouncy house room, my 5 year old son needed help up one of the rides that you have to climb through to get to a big slide. I went into the ride carrying my son and almost immediately exited. There was such an extreme amount of dust hanging on the ride it was disgusting (pictures below). I had asked the workers how often they cleaned and they told me everynight. They are so young, hire a company there is dust in places they can not reach, absolutely gross! This is a danger to kids who have severe asthma and breathing problems like my son. Once again, I ignored it. My younger daughter (1 year) who was not tall enough to use the equipment was playing in the toddler designated area, where there are open outlets!!!! This is a serious hazard that was completely inexcusable. How do you advertise a "toddler safe play section" with open outlets?? Along the lines of hazardness, we were entering the second play area room when my son was dying to thirst. As he went over to the water fountain and took a sip, it shocked him! Now I told the staff in the room and immediately they said they would fix it so they had placed a garbage bag over it. The only reason why I would give this place 2 stars is because the party staff were very nice and interactive with all the kids on the party. They also checked up on the adults to make sure their food and drink needs were fulfilled. I do have to say this one manager, I believe her name was Danielle, was so rude!! I understand if you are having a bad day but do not take it out on your customers. To hear the way she was talking to her staff was beyond me. I had asked her for change so my son can play a game (that ended up not working) and she totally disregarded me as she was texting away. Um excuse me? Overall, I would not recommend this place and would tell a friend to go to Pump It Up or Skyzone instead! I hope things change in the future since my kids did have fun here, however I believe it is an unsafe environment that just wants your money. read more

BounceU Paramus - Disgusting! - Kids Activities Near Me - Paramus, New Jersey

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I went for the first time for Preschool Playdate at 10 am with my ordinarily clingy 4 year old twins and it was a miracle - for the first time they both bolted into the inflatables and left me in the dust! I loved that the space was small and manageable - and that for a day that school was not in session it was not overly crowded. I saw an attendant going through one of the mazes with a really small looking kid - it was nice to know that if you ask for help the staff was there to help. There were a few very old looking kids but overall was 4&5 year olds and just perfect. Would definitely return whenever I could! Wish there was open bounce on a Sunday. LOVE read more

Make sure to call ahead because on certain undisclosed days they only allow birthday parties. What a waste of time to drive there just to find out we can't go in. Try telling a gassed up toddler that they can't bounce around on a rainy day. Good news is that jumpin jaxs is right down the street. They'll take your business read more

Not very happy about my experience with bounce u. It was our first time visiting the location. We drove an hour away to try something new and to enjoy an hour of fun. The bouncy houses were good for the kids place is clean. Very unhappy with the FEMALE staff! I asked one of the floor associates if she can help me understand why the party room that we paid for was not LED my children did not receive glow in the dark accessories! She tells me hold on let me get the manager. The manager just walks right pass me turns her back and goes ON HER PHONE. Then when the associate came back she asks the manager something very quietly and the manager gave her a weird look not to say anything to me and walks away leaving me with an unanswered question. When I asked the manager she just tells me that the guys "probably" forgot. Paid for the 7oclock LED party for $19 each child. It was not worth it!!! I never complain about a facility but the way everything was handle was not the right way. read more

I was there Friday 6/30 for toddler bounce with my husband & 15 month old son. At approximately 11:00 my son & I were in the large bounce house with a few other children and the bounce house started to lose air and collapse, it all happened so quickly. My husband reached his head and arms through the net opening to try to reach my son who I was holding and the portion over the net collapsed right on top of his neck. The large red portion at the top of the bounce house came crashing down, luckily I was able to protect my son with my body and he was unharmed. However it did come crashing down on my head & neck, causing me pain in my head, neck and back. This was a very scary incident and it left my husband and I in quite a bit of pain & discomfort. We did not file an incident report but probably should have. I will definitely not be coming back here! read more

We celebrated my daughter's birthday there. My son has allergy restrictions and although they promised to provide a specific pizza that I asked in advance for him, they failed and the birthday girl brother had to sit and watch all the other kids eat while he didn't have anything he could eat. The manager was (too) young and clearly inexperienced, and didn't seem to care. Service seemed like a too abstract concept for her. The kids enjoyed the jumping around and the staff played some music for the actual party which was nice but the overall experience was ruined because of the indifference of the manager and the lack of will to compensate us. I also wrote some complaints emails to BounceU and never got a response... We will not be celebrating any birthday there ever again and if you have any standards about quality of service and caring about customers I would urge you to stay away as well... read more

I attended a birthday party at this location. Our first time here. It was clean but never got to check out the bathrooms as neither of my children had to use them. We were escorted to diff rooms during the course of the party which frustrated us because it was disruptive. Also no one was clear on whether we had to put all our shoes back on and it took several moments to get clarification. Next room had a large netted area for playing with diff size balls. Saw kids getting knocked out in here--not safe. Equipment is laid out so that you can lose sight of a child very easily-- esp not good when you have more than 1 child. There was a net climber that led to a slide. My son made it hallway up, got very frustrated and started to cry. Staff member was below but did nothing to help him. I had to holler to encourage my son to keep going which luckily worked. Unfazed he kept going back to try it again. Apparently each kid had to wait until the staff member said ok to enter. But they never SAID this to my son. Instead the female staff member would lightly smack my son's leg out as he tried to climb in. A simple "No, not yet" and he would've backed out-- staff member was a little too slap happy if you ask me. Someone may need to tell her to keep her hands to herself and use her words more-- what I tell my toddlers every day. Staff was very young & seemed bored which is such a shame. Will we go back? No. read more

Great place for kids. Their camps are amazing ! The instructors are wonderful with the kids. They always scream their names when they see us coming! read more

be sure to check your credit card after payment, they charged us double for services provided, had to call 5-6 times to no end until finally got to talk to the owner who reassured me the charge would be reversed and after 7 days still nothing!!!, thank god for the built in protection that comes with credit cards ,i was able to get my money back. really don't appreciate being lied to and cheated !! read more

My 2- and 3-year olds enjoy coming here. The front desk staff is very friendly. The staff inside the bouncy things are also very nice and very helpful when my little girls are unable to reach or pull themselves onto the inflatable structures. They are also mindful of children's behavior and will enforce rules when necessary. Other than that, the staff makes a pleasant and fun experience for the kids....you'll often see them playing with the children. The facility is clean, for the most part, and well-ventilated. However, you MUST be careful when going down slides---adult or child---because you can end up with nasty burns on unclothed limbs. (Summer time can be tricky). I've never had a birthday party here, but I like to bring my kids here on rainy days or on my days off when they're tired of the usual indoor activities. I bought a 10-pass package...well worth it. I also love the fact that they don't charge me for being there, because there is NO WAY I'm comfortable leaving my kids for an hour and a half....at least not while my girls are this small. They also require that you stay with any child under 2 ---also not charged. This is very good advice because it can get crazy inside of the structures and you'll see a few kids get knocked around....not something the tiny ones handle well. This place also has a few small toys---cars, blocks, etc---lying around to entertain the little ones. My only complaint is that they need to replace at least one or two of the inflatable structures (ex, the batting cage) because I think that they are under-used and some of the accessories (hello! toddlers and swinging bats!) present opportunity for injuries. They should replace them with more structures designed for, well, bouncing around. read more

We attended one of their cosmic open bounce sessions with our sons, a 13 year old who is autistic and a 2 year old. The entire staff was welcoming and engaged with my autistic son. Encouraged him to try everything and helped him when he needed it. We cannot say enough about how great an experience it was for him and us. Thank you read more

I was there last weekend with my three kids. When it was time to enter second room staff had kids line up to wait. It was about fifteen minutes. Staff told us they would add on minutes at the end because party before took too long. That never happened. Slides were closed during that hour as well. There were so many kids that to try some of the slides was impossible. My kids stood in line for ten minutes and were not able to try out one of the slides. At the end of party I approached a manager and told her my concerns for which she handed me three open bounce tickets. When I called to reserve the following weekend I was told that open bounce was for during the week only. Although nowhere on the pass does it state that. We are not able to attend during the week. Our lives are very hectic and children go to bed at a certain time. Manager stated she would call me back which of course she did not. I sent an email to this location. When I received response I was told that they watched the video footage and it was only 7 minutes. Really? Can I watch video too? I was looking at my watch as were other parents. Even the staff member apologized for the delay. I asked him if he could extend it since it was taking so long. He said he could only extend five minutes which obviously means we were standing there a lot longer. He didn't even extend the five minutes. Either way it was more than one issue so why focus on exactly how many minutes. It still was not a full hour of bouncing which is what I paid for. I was also told that they would honor only one child to come on the weekend. Really? I have three kids. They were all there on Saturday. You mean to tell me that I have to pick only one to go with me? Seriously? WOW! I have had parties here and spent a lot of money. I think letting my kids use their open bounce on a Saturday wouldn't kill this place. The manager should of never offered it if she was not going to honor it. Otherwise she should of explained the rules that were not on the pass to begin with. Not to mention that she handed me expired passes and told me the expiration date doesn't matter. OK?? So obviously rules are not set in stone. read more

Took my 4 yo today as was quite disappointed. Most bounce equipment is run down and just beat. There were young people working the rooms (not sure if high school or college age) and they were all socializing and not paying much attention at all to what was going on and not at all making sure the kids were playing safely. Didn't appreciate that very much at all. The time was supposed to be separated between two rooms - 45 min in each room. Turned out to be a full hour in first room, and only 30 min in 2nd room -- all because the workers were so busy talking to each other, laughing and socializing, they didn't even notice the time !!!!! WILL NOT EVER GO BACK THERE AGAIN. It's clear to me that Bounce Safari in Waldwick is tremendously better than this place.. read more

i am speechless. i attended my friends son birthday party and received well treatment from staff. a very sweet girl, Gianna took care of us as a host and did an amazing job. definitely will have a party their soon and will request Gianna. Good service overall, food was great, party was so fun, and altogether was a good day!! read more

Fun equipment, but horrific staff. I had a party for my son about 2 weeks ago. We were supposed to be in each room for 30 minutes. The first room we were late to go in bc they started us late and were slow to get the previous party out. The second bc glass broke from the previous party . It took 10 minutes for them to clean up and they did not want to give me my full thirty minutes. The manager just said she can't because it will make other parties late. They still charged me for a party for the full time. The party hosts took 20 minutes to bring the cake out that I asked for. And I had to continuously ask for more napkins, cups, and plates. I would not recommend this place as their staff has poor customer service skills and they're all very young and don't seem to know any better even the manager. read more

I CAN NOT EMPHASIZE ENOUGH TO PLEASE PLEASE PLEASE DOUBLE CHECK YOUR BILL at the end of your party so they don't charge you for children that shouldn't be included. Have someone count for you if you are too busy (as all party moms are). I LOVED this place, the activities were loved by kids and adults (adults probably more so lol) The helpers were so attentive and hands on, I can not say enough nice things about Brian (one of my party helpers) he literally made my job so easy and care free. He was on top of every detail and made sure everyone was good. The transition from room to room was smooth and I LOVED how they make the party kid have a special entrance. The only thing that I didn't like that was that they charged me for 2 additional kids which weren't supposed to since they were not above the required height. I'm glad I read a review on that here so I'm returning the favor to other parents. They refunded us the $40 at the end but still not cool especially since I was all over the place lol read more

AMAZING! We recently celebrated our son's 4th birthday party at Bounce U and the experience couldn't have been better. I genuinely felt that every person at Bounce U had one goal- to make our son's day the most special of his life. Our party consisted of about 24 children and 30 adults, and everyone young and old had a blast. The experience was planned down to every detail, and when at the last minute we requested a balloon drop the staff happily accommodated our request. If you are considering any place to host a party or even just looking for an activity on a rainy day, you must check out Bounce U in Paramus. We will definitely be back! read more

My daughter had her birthday party here 2 years in a row. it's a great place for a kids party. It's convenient for the host parents, BounceU provides the invitations, menu, cake (although the cake was frozen). As a working parent, I would highly recommend it...plus the kids love it. read more

I would love to point out two individuals that work here. Haley and Montana made my kids want to go bounce everyday. My kids enjoyed their kind, energetic vibes.... And how they treated everyone equal. I recommend going to this place for your child's birthday. Request to have these two dedicated girls.. You won't regret it. read more

gross, balls are missing, broken equipment, and the people running the parties are inappropriate and childish - they care more about themselves having a good time then the party. one guy actually screamed at a 3 yr old boy scaring him so bad he was hysterical. read more

So while at BounceU in Paramus today, my son, along with another Black child, was discriminated against by a staff member named Montana. I watched, along with the other child's grandmother, as they were being discriminated against. She was handing out glow bracelets for the kids to have while dancing in the dark. She deliberately walked around my son and his friend to hand the none Black children bracelets even when they had their hands out. She ran out of bracelets so I gave her the benefit of doubt and thought she was going to get more. She did. Yet when she came back with them, she still ignored them and walked around them again handing bracelets out to the other kids and even their parents. My son noticed. He asked me why didn't he nor his friend get a bracelet, but every other kid did. I took it to the manager, Lauren, just for her to say how well she knew Montana and she may have done it by accident. No apologies for the way they've been treated just basically telling me that I'm a liar and could be making it up. Well, BounceU, now we're moving to the corporate level. Never will I ever spend my money there. read more