Lack of cleanliness procedures (feces) - I think it is very important for parents and caregivers to understand the total lack of cleanliness procedures in place here. My family and I had been to this play place before and it is very fun, and not overly busy. However, the most recent time we went, my husband noticed feces smeared across the floor. The only person attending the main desk was walking behind with a lysol wipe to clean it.
There was no announcement, no guiding children and families away from the contaminated area, no shutting down to properly clean.
As I gathered my kids to leave out of our choosing for health and safety reasons, we found out there was more smeared feces throughout the entire play area - ball pit included - and the play areas began to stink.
Even still, there was no announcement to parents. Kids were running around the feces while the worker rubbed a lysol wipe.
My husband politely approached the worker and asked about the procedures in place to properly clean after a contamination of this level, and the response was, "I cleaned."
To let children play in the near vicinity of feces, completely unaware, with no notification to parents is appalling.
To get at the very least a refund (for a place where admission is good for the entire day) when we only stayed about 20 minutes after this happened, would have been much appreciated and we would have understood. Accidents happen! But this did not occur. The employee told my husband they would reach out via email, but he heard nothing. A near $50 down the drain for admission for 2 kids and 2 non-skid pairs of socks that had to be thrown away in case they had unknowingly walked through the feces. read more