My wife and I were excited to finally have a first play date with a couple we met at our child's daycare. They had drove an hour away because we had discovered a cafe catering to our young children. I made reservations to book 6 slots for us at the time we were meeting. To my surprise, when we arrived, we were told that we had to leave because there was a birthday party scheduled for that time. I wasn't happy about this. I expressed to that staff that I know this is beyond their control and ask to speak to a manager and gave them my number expecting to receive a call. Sadly, I never heard from them.
I understand mistakes happen. This situation should be an opportunity for the company to fix the issue that caused the double booking. However, on other review sites I've seen that this issue has happened before. Also, although I did receive an email a few hours before my reservation telling me about the cancelation, I feel that the business did not adequately attempt to alert me of this mistake. A phone call and text would have been appreciated. Furthermore, the business owner refused to speak to me. The tech problem is an issue that they should fix immediately. However, the bigger issue is the lack of respect they have for their clients. There was no acknowledgement of how we were inconvenienced and how this made for a not so ideal first impression. There were other places we had in mind but all of those business had functional online systems that accurately notes that they were full. We we lucky enough to find a wonderful place in Lyndhurst that accepted us with open arms and in our opinion had a better set up. I hope that The Little Play Cafe can learn from this experience and do better to serve their clients. read more