let me start with good part: Restrooms were very clean; the rest of the relatively clean. The place is of good size- not small not too big. But ...the staff. No words. Lifeless, not really interested in what is going on, not even trying to smile....pretty sad sight to see on a kid's birthday party. read more

Was there today with my 2.5 year old for free bounce and was pleasantly suprised! For $12 she got to play in the big bouncy things for a little less then 1.5 hrs, reason I say a little less is bc at 3:30 they make you sit and watch a safety video for a few minutes then go in and take shoes and coats off. Then the kids go in and play between two huge rooms with different types of bouncy toys including giant slides, climbing walls, a sports field, obstical course and other bouncy things. There are also various sports games to play such as tee ball, ski ball, basket ball, a foot ball throw and some other stuff. The staff is very interactive with the kids and helped them to get up the hard parts of the rides. It was hectic with 3 other kids there I could imagine a whole room of them at the same time! My daughter had a lot of fun and I was happy that as a parent I could also enjoy the fun with her and go on the bouncers as well and closely supervise her as she's still little...They ended a little early I noticed though but that's okay because at that point my daughter was pooped, as was I. I would definitely Consider having a birthday party for my daughter there as the party packages and party prices were great!! read more

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I would like to update my review. I just had my daughter's birthday party there yesterday and it was beyond amazing!! The staff was so attentive and went above and beyond. The kids had an amazing time. The staff watches them to make sure they follow the rules other than that they are free to do whatever they want. As a parent I loved that we get a private room for the kids to jump and play and also to eat the pizza and cake. Will def do a party here again read more

BounceU Paramus - Kids Activities Near Me - Paramus, New Jersey

Just had my daughters 4th bday party there yesterday, she had a great time, all the kids had a blast. Mom and Dad love the fact we dont have to do anything at all really. Just show up - let the kids have their fun. Have been here in the past as well and will continue to go. Thank you BounceU of Paramus for a successful birthday party :). read more

I had my daughter's 3rd birthday here and overall I was very happy. It is clean, the kids running the party are nice and the rooms have something for everyone. Although there are different parties going on at the same time, they go from room to room and you never actually are bothered by anything going on with the other birthdays. I would highly recommend if you are looking for something local. read more

I hosted my sons birthday party this weekend and it was hectic. The first bounce room was fun but they took us in late and cut our time short by 10 minutes. The second room is not as fun and the children got bored quickly. I included the balloon drop which I could have done without. They do it in an awkward area then pick up the balloons right away. At least wait till we leave the room. While planning the party I spoke with staff multiple times. I informed them that I would be bringing my own decorations and cupcakes and also told them that I would like to decorate the room. When they got me to go decorate it was a hot mess. No one knew that I was bringing things. Some employees had an attitude about me wanting to decorate. They were cleaning from the last party as well. The room was not ready. I was annoyed that there was no communication. Jahiyra, a manager, saw my frustrations me asked me how I wanted the room and got her staff to do it. She was helpful. While we were in the party room everything felt rushed. At the end the staff started yelling that we had to get out because there was another party coming in. We all had to rush to get all our belongings quickly and I had to clean up the cake table and pick everything up. I literally threw everything in a bag. While my guests were rambling to get their belongings they were cleaning and decorating for the next party. They literally kick you out. I understand that they have parties back to back but this is not professional. Jahiyra also told us they would give us 15 minutes after the party to go back to the first bounce room because they cut our time short. When my husband mentioned this in the front desk the staff had no idea and said we couldn't because the next party was staring. I was over it and just wanted to get out. I was handed the bill in front of my guest while we were all rushing to put our coats in the entrance area. When asked at the front if I liked the party I honestly said no. I would not have another party or come for free play with my children. I have done parties in other locations for two hours as well and they were great but this was bad. read more

I just celebrated my twins' 3rd birthday at BounceU Paramus. All the parents and kids had a wonderful time. Yahaira was extremely helpful with booking and planning the Add Ons/Food/etc. Gianna was my point person day of event and she was extremely helpful, professional and acommodating. Her team was fun and full of energy which was needed for a 3 y/o party :). We included the Add Ons for Bubbles, Balloon Drop, Cotton Candy and Dance Party. I would only recommend Balloon Drop and Cotton Candy. The goodie bags are pretty good as well. We ordered food from the Spanish restaruant for the adults. The food was delicious. I recommend arriving early to ensure that your party room is set up the way you want it set up. It is a special day for your little ones and you still have to make sure it looks how you want. All around a great experience. They help you bring the gifts to your car and you do not have to clean up. Thank you Gianna and team! read more

It's definitely good for ages 3-5 but my 11 year old was bored. Customer service was nice but don't think it's worth $30 for 2 kids for 1 1/2 hours. read more

My daughters and I decided to visit Bounce U for their open toddler session. Upon entering the facility there was currently a camp program running, and kids were running amuck, leaving sneakers all over the floor and garbage. We waited to watch the safety video and then entered the first play room. The activities were fun, but many pieces of equipment were filthy. I went on a few of the pieces with my girls and saw old bandaids, drink caps, wrappers, and more inside pieces. In addition, many outlets were openly exposed, in places they shouldn't be. Staff mostly consisted ok young kids, about 16, who didn't really seem to care much about anything. One of the male staff members was very friendly and into his job, but the rest were busy socializing. Another disappointment is they have signs that say no adults on equipment, but when you have small toddlers who need help, it is beneficial if parent can participate with them. Overall, I am happy we experienced this place so now we know to cross it off our list. We will not be visiting again. read more

I don't get why adults are just standing around watching their kids here. I really don't get it. Unless you're 50 and above of have some very bad bones or something that prevents ya from getting up and having some fun then you should hop in with the kids. My little sister and little brother both had parties here and in all of them I was bouncing in all the rooms and playing with the kiddies. Oh, MAKE SURE TO BRING SOCKS. They'll have spare socks if you forget but you gotta pay for them. There's slides and little bouncy houses with basketball and soccer. There's also some ninja warrior stuff going on where you gotta bounce from ball to another ball and keep your balance. I enjoyed my time here and so did my boyfriend whose like twice my size. If you're an adult or older teen that's no excuse to miss out on the fun lol. Jump in. This place is super fun! read more

Wow where do I start with this place... our party was on 10/29/22. my husband and I arrived approximately 15 mins late for our party we were never told that we had to be present for the party to begin. Our guest along with there children had to sit and wait for us in order to start using the amenities which to be honest I was not impressed at all. The cleanliness of this facility I would rate a 0 you can see the party before yours there missing items like head bands, socks and etc. our party started and the adults and children began to enjoy them selfs but I was then asked to inform all the adults that they cannot use the amenities with the children this is a new rule that they have just implemented. Which to me was a big red flag because the adults and children did not get to enjoy them selfs the smaller children did not want to get on anything with out there parents. They did advise that a personal from their staff can assist the children but a lot of the kids did not want to enjoy a party with a stranger. They wanted there parents. I was not able to enjoy the party at all with my son who was the birthday boy. All of the adults had to stand around or sit around just watching and a lot of the kids stayed on the floor level because they wanted there parents BIG WASTE OF MONEY. The balloon drop completely disgusting they come around after the balloon drop to collect the balloons and reuse them. A lot of the balloons had residue just were completely disgusting Oh but wait it gets better they say that the party's are private there were other party's in the facility which as a person coming from the healthcare field I paid for a private party because I want to keep some what of a social distance between people. We did not know these strangers that kept intruding our party. The ladies that helped us were great how ever management not so great. None of these rules were ever advised to us at all if so I wouldn't have never booked. There were many more other inconveniences that transpired but I will not sit here and write a book on this place or allow this place to take any more of my time. If you are reading this learn from my mistake and DO NOT BOOK THIS PLACE. read more

We've been to many bounce houses and this one disappoints. There isn't much variety and my son got bored quickly. We barely lasted the hour. The staff was helpful when you were looking, but when they thought you had turned away they clearly were annoyed when any children needed help on the inflatables. read more

The treatment I experience at this location is disgusting in Paramus New Jersey. I was attending my granddaughter's 2 birthday party here and was discriminated upon by the manager Ben Mammone. My daughter's made all the party arrangements. She spoke with John (owner) and Ben (manager). My daughter asked John if she can bring outside food into the establishment and he informed her that she may. He failed to write in the notes of their verbal agreement over the phone. We get to the establishment a bin was giving to us for our coats and anything for the party. I told Ben (manager) that I was not going to put my food in the bin because it was unclean and I'm not putting anything we have to eat in there. He said then that's an issue because he was not informed of any food being brought in. My daughter informed him that John (owner) made the agreement. Ben claimed John would not say that because he knows him. I had to ask Ben were you on the phone when they were talking. How do you know what was said between them two? We asked Ben to call John so we can further discuss. He claimed he wasn't going to answer at this time, but he stepped away from us and called and stated he said NO he did not say that. Why would you step away to call him? and not allow us to hear the conversation, so we can talk to him as well. Then Ben asked us what are we going do. We advised him we are going to proceed with the party. He asked the question five times being very rude and condescending in his delivery. Then he wanted her to pay the full balance beforehand when normally you pay after the party is over. I told him we are going to do what everyone else does and pay after the party. We went into the bounce room to celebrate only to come out to the police because Ben informed them that we didn't want to pay and was trying to run out on the bill. The cops spoke with my daughter and asked her to pay before (meanwhile everyone else paid after their party was over). I seen another party going on and they had Remy martin in their party room with children present at a bounce U for kids. I thought that was odd, so you are allowed to bring alcohol to a kids party but questioning us about the food that was allowed by John. We carried on with the party but then to come out to the police being called on us again. This time Ben said that people were getting in his face and make rude remarks. This is a way to have the cops come again making false claims against African Americans to get us out of a place where one we had to pay upfront for the party and then be harassed by Ben making up stories to the owner and cops. I would advise no one of color patronize this establishment. I will be writing a letter to corporate regarding my experience. I contemplating seeking counsel to get what measure can be taking. Another issue I have is the facility was not clean at all. The bathroom was in a disarray and dust bunnies and dirt all around the parameter of the bouncy houses. read more

Ideally, this is a perfect place for a kids party. Everything is available but ofcourse its expensive. Also, if everything is so to speak available for a price, people have certain expectations of what your are buying, for example getting exact thing and it also happens to be very good. Also its all all about details. Today's party for my kids could have been a 4 star rating. Jumping fun was superb. However, the hurricane wind machine that costs extra, had a filthy grate above kids heads and was blowing horrid chunks of dust on top of them. Our party pros were sweet teanagers, they tried hard to make everything awesome. However, they haphazardly cut up and plated nearly an entire (huge) cake for what was a very small crowd. Why waste cake like that? And they packed an empty pizza box to take home. And my coffee cart set up was awful: rancid creamer, no water in machine, no garbage can nearby.they did refund it though, so thank you for that. No one gave us the balloon bouquet that is in the package and they didn't have the bombers I requested for our goodie bag. Granted she offered 2 other goodie choice as a consolation,which is nice of them, so I end up with twice as much stuff that I don't need or want. Finally, as we exit kids want to play arcades and most of them were out of order, and others took your coins but didn't play. I am a fan of this place, they jut need to shape up a bit. People just want to leave feeling good about spending 400 to 600 dollars. read more

This is the first time I tried doing a birthday party in a playhouse, my overall experience was very hectic, unorganized and horrible, that made me think I will never do another birthday here. First of all if you're late a lit doesn't matter you coming all the way from New York or if there is a heavy road traffic on the way, they don't care, they're not flexible at changing start tome at all, if you wanna add 30 mins , it's another $80 which is insanely high. Don't get fooled by $400 private party, they don't allow you bring any food of drink from outside which forces you to buy what they have and every single order you add is so expensive by the time you check out, you will be paying way more like total of $700-800 . The bouncers are worn off and looks old. For the private party room, they said they would decorate and suppose to include all the supplies and utensils, but they didn't even have a table cloth for any of the tables, so they just put the plates and stuff directly on the raw table without a cover which made it seem soo bizarre and ugly. For the bounce rooms, there are two sections and they DON'T allow you to use Both rooms at the same time which absolutely doesn't make sense at all, like you pay soo much money only for someone to control which room you can use, like some kids like the first room , other kids want the second room, but they are not allowed to enjoy what they want and some of them will be stuck in the bounce room they don't like. Bubbles were a total waste of money. Worst of all , 1 hr in play time is not enough for anything, by the time kids start enjoying it, it's over, and you will be rushed and yelled to go to your private room, only 45 mins for pizza, cake and dance is not enough, I felt like rushed and pushed here and there the whole time. The coffee section was so dirty, the napkins are the cheapest version tiny ones, in case kids spill something, no staff helps you clean it and you have to clean your spills by yourself with those cheap nonabsorbent tiny napkins. My daughter was walking over the spilled juice few times until I noticed and cleaned the floor and table myself. I thought the birthday kid would be pulled outside before the cake and would be called in when the cake is ready based on the reviews, but never happened, the cake was already on the table when we came from bounce room, like it didn't feel like a special moment for the birthday kid. Overall, didn't have the experience of what was expected, and wouldn't recommend, it's a total waste of money. You can spend as little as $100-200 of this money to rent an entire bouncer into your backyard and spend rest of the money for anything you want, you can buy whatever you food you want and enjoy the birthday for a whole day where you not gonna be rushed or controlled to do only certain things. read more

The staff is not very helpful. We had our party on June 17. We took all the packages possible- balloon drop, character, pictures, led .to start with while booking the package we asked the helper if there is anything new and different, she said no and my husband while walking around bounce u found the character package and then we booked it. So no help from staff For pictures package , we had to tell the staff to take pictures over and over. They didn't take any pictures on their own. The picture quality sucks. I would rather took pics on my smartphone then take the expensive package. They don't take any different pictures. It's just the normal pictures you would take . I don't recommend the pictures package at all. read more

What a great birthday experience! I had a birthday party for my 5-year-old son and it was so easy as the parent. They take care of everything, cake, plates, napkins, forks, set-up and clean-up. There were 3 party hosts who watched the children and interacted with them in the 2 bounce house rooms and all I had to do was take pictures of my son and his friends​ having fun. read more

The kids that run this place couldn't care less about having a positive attitude. We went to a birthday party there today (Saturday at 4pm) and was barely acknowledged by Snob City AKA Front desk girl or manager. Her and the guy at the front desk made some jerky comment to me almost belittling me... it was pretty strange. Walked in to the 1st room. It was ok. Bounce things seemed to be fun but the floors were soaking wet in some areas that really grossed me out. Then I saw Justin C being really sweet with my 14 month old and that made me smile. I took my 5 yr old to the rest room which was all wet on the floor and actually had poop stains on the outside of the toilet. My daughter was even like "mommy I think I'm stepping in pee.. this is so gross"... it really was awful. Went into the 2nd bounce room which was fine. And then for pizza & ice cream cake. The room wasn't very clean. Sticky surfaces all over showing that the rush to get another party in over quality of the experience is more important to them. The ice cream cake taste like frozen milk... odd texture and not very good. The pizza too was cold and just not appetizing. The video screen of photos was really cute and music added to some fun. But just the overall look on the faces of most of the staff was like "get me out of here". They looked MISERABLE... Justin C was not one of those. He stuck out to me as one of the only ones (one other kid was nice too) that seemed to be enjoying his job and being around kids. He was polite and smiling and really just a pleasure. The ball giveaway was a nice change from the regular goody bag filled with plastic toys that get thrown away. But again on our way out no goodbye or thank you from the front desk. I guess she's just way too cool to be polite. It seems like they just care about getting in as many subpar birthday parties as possible. Unless I REALLY need to I'll be avoiding this spot! If Justin C isn't there I'll probably just end up leaving though. Tell Front Desk Manager girl to loss the lame attitude. read more

I recently had my son's birthday party at Bounce U Paramus. We had an excellent experience with our older child so I decided to do the same venue for our younger child 3 years later. The kids had a great time and really enjoyed bouncing. They place is clean and spacious. They really do have an excellent bounce set up for the kids. They even entertain you in the party room with dancing and music which was fun for young kids. My only complaint is the departure of the party. I was handed the bill when no one was ready to leave yet. The bill came in a small clipboard with no pen. I had to go to my purse and fish out a pen to sign. As I was paying the bill, the families were being asked to leave. I didn't even get a chance to say bye to the families because I was busy settling the bill. We had 5 extra pizza pies and half an ice cream cake left. The party host had asked whether I would like to keep both the ice cream cake and pizza. I told him that I would like to. My husband and Willie (one of the 3 party hosts) went to load the presents in the car. Upon their return, the ice cream cake was thrown away by one of the other party hosts. However, Willie was helpful because he did help us load the presents in the car. In most places, the hosts at other places would help put together the items we need to take home in one area. That would make our departure much more easier since we were being rushed out. We've had parties at Bounce Safari, Kids U, and Jumping Jax and we had no issues with departures. I totally understand that we are being rushed to leave because the hosts need to set up for the next incoming party. When we returned from loading the presents, the cake was thrown away. The pizza was sitting on a bench near the entrance, the bopper was sitting in the back corner, the remaining goodie bags were on the counter. All the drinks that we had paid for were already put away. The party hosts were busy setting up for the next party. In addition, the week before the party, I was told that I would be charged for only the drinks that are opened. I decided to put out more than plenty of drinks for the guests. I figured it would be better to have more than less for our guests. During the party, the parents only opened one bottle of water and 1 soda. When I returned home, I looked at the bill in more detail. I was charged for ALL the drinks that were put out which cost me $22+! So, basically, I was charged $22+ for one bottle of soda and 1 bottle of water! All the other beverages that I paid for were put away. This leaves a negative taste in your mouth and I feel this is wrong in principle. We had our son's birthday party at Bounce Safari last year and we were only charged for the drinks that were opened. I did not think of double checking the bill, but I will be more careful in the future at any other place! On Monday, I decided to call Bounce U and asked to speak to the manager. I wasn't expecting and refunds, but I felt like I wanted to give feedback with our experience so this could be fixed for future patrons. I left my name and number and asked to have the manager call me back, but no one ever called me back. Although the facilities are very nice, customer service is greatly lacking here. read more

k, in a nutshell, this place is better for kids as the kids going there for a party, than for the parents, who are throwing the party. i've been there a few times for parties and we thoroughly enjoyed it. but as a mom who threw the party, will never throw a party there again. first off, i agree with the previous reviews, they definitely count the kids that barely walk! i was already in the higher package, so i just let it go, but very annoying! when they were bringing in the birthday kids, i have twins, they didn't even wait for me to be there! what the heck! i was in the next room putting in the cake toppers. i was not happy. i have twins and they separated the chairs so my son was at the end of one table and my daughter was at the end of another. and yet, when they bring the cake, they put it in front of my son. what about my daughter? they obviously didn't think things through. they didn't even give us time to take family pics. i had my own favors, but since they wouldn't give me credit for not using their favors, i added soccer balls. THEY DIDN'T HAVE IT READY! so many people left without taking any. again, PISSED! also, i ordered the click picks. just looked at the photos. WHAT A WASTE OF MONEY! DO NOT ORDER CLICK PICKS. pictures are blurred. lighting sucks. they took lots of pictures of the BACKS of kids. they used a cheap digital camera. if you will charge people $25 bux for pics, at least take decent pictures! invest in a dslr. i think my party coordinator was daniella. wow. she had such an unpleasant attitude. no smiles. she looked like she didn't want to be there. at least fake it! lastly, i was paying the bill. they wanted tip. so i asked how much people usually gave. the lady who was taking payment said on average, $20 per kid. WHAT? that's how much parties usually cost. they wanted me to tip that much? yeah right. i was like, that's as much as the party! she's like, yeah, well, they don't get paid much, just like $5. ridiculous. even though i don't feel they deserved it, i gave them more than 15%, which i think is sufficient and generous. anyway, overall, kids love bounceu. just hated throwing the party there. will never throw another party there again. if anyone asks for recommendation, bounce u will not be on my list. read more

We just planned and had our birthday party for our 8 year old Son here. As contrary to the other reviews, our experiences were a little different. I am not sure if the establishment mixes public kids with the birthday parties, but we had a mix of about 24 kids and parents, and we were the ONLY people in the place. I really liked this. Before the party, we received a lot of phone calls from the staff of BounceU, asking us about the details we needed, what kind of cake, what kind of picture on the cake, what kind of food we wanted, etc. We wasn't sure of the exact # of kids that would be attending, but the staff still did a superb job. We came here, on the recommendation of a friend, otherwise, we would have never known about this place. But that is probably what made it special, the entire lot of our kids, 24 in total had Never visited a BounceU before. This was their first experience, so it was all new to them. To me, this was refreshing because of the usual birthday parties we've been to (movies, bowling, chuckie chesses, etc). EVERY single kid was excited. Before the party started, the staff called and asked if we wanted a DJ and Cosmic Night. Although, a little more money, I HIGHLY HIGHLY encourage you to choose to get the DJ. They have a LIVE mixing DJ playing the latest music the kids love, and the kids LOVE it. If you opt out of the DJ, there will be no loud music, and remember, this is a 2 hour event. Some of Parents were loving it, because they loved the music also. Also, I HIGHLY recommend you get COSMIC, which is when they TURN OFF THE LIGHTS in Both of the Bounce U play sections, and there is are Disco light effects from the ceiling, and throughout the slides, etc. It really mixes well with the DJ, and added to the enjoyment of the Kids. If you opt out of the Cosmic, they leave the lights on, and everyone is playing in bright lights. I felt the DJ+Cosmic added more of a party atmosphere. Also, if you get DJ+Cosmic, the DJ gives out Party Favors and gets neon lights. The staff of this place was VERY attentive, and they had a TON of Energy, motivating the kids with pep talks and getting them ready for action. The DJ also was involved with games, and was attentive to kids. What was unique was that the staff of UBounce Paramus was young, but they all was very professional to the kids, always helped them, (for exampling, some younger ones up the slide stairs), and I noticed they always seem to pay attention to the kids when they had a question. They also knew exactly what they were doing, each step of the way, no delays. The place is divided into 3 areas. The first is a play area with several types of inflatables (the kids seem to love the huge slide the most) in this first section. The kids spend time here for 45 mins or so. Then they are moved to the second area, with more different attractions for another 45 mins or so. This keeps it fresh for the kids, and they loved it. We had a mix of 5-13 year olds. There are benches scattered throughout for the parents to sit and watch (nice), there are push tot toys scattered throughout for infants and toddlers (younger sisters and brothers), and when the kids are thirsty, there are water fountains also. Contrary to what another reviewer wrote, when we got to the cake/food room, it was actually very clean. The floors were clean etc. The only complaint I have was that the room was full of kids, and it was a little warm on the hot day. I did notice that the thermostat on the wall (locked) had a temperature setting of 73 on it, so I am not exactly sure of the circumstances. We had arrange for the BounceU to have Pizza for the kids, an Ice Cream Cake with an Unique picture, Mixed Sandwiches for the parents (at added cost), chicken fingers, and Penne Pasta for the Parents (at added cost). They also included cold soda and water for the patrons. The food was actually very good. The pizza is cheap to add on, but if you add on sandwiches, and pasta like we did, it can get expensive. I would review what you wish to add with the establishment. My wife and I usually like our parents and kids to have a good time, so we spend the extra money. You can probably get by with Cake and Pizza for the kids, the other food is probably for the parents (do you want to feed them, thats your choice, kids wont know the difference) - although some of the kids did have pasta and chicken fingers. I wont talk about prices here, as they may change the pricing at any time, or offer discounts, so it is best to call them with your arrangements. But we had a lot of add ons, (food, DJ, Cosmic, etc) and that was half of our bill. The price is also based of amount of kids you will expect to attend. I highly recommend this place for an unique experience. I recommend that you put an earlier time on your invites, since there is a sign in process, and this place starts on t read more

The kids had a blast but the bounce rooms were too warm and smelled like sweat. The party planners should have gave better advice on the adult food. There was more than enough pizza and cake for the kids to go around to cover the adults as well. I had ordered an extra 5 pizzas for the adults which I ending up taking home because a lot of parents did not come or didn't want to eat. The party was expensive and adding on the extra adult food and tip, I ended up spending way more then expected. read more

Hi Jon, I appreciate your reply. At least that means you care about how your customers think about your business and hopefully you will be able to improve your customer service. First of all, I totally understand that kids can get wild when they play and it is your staff's responsibility to make sure that they are safe. No doubt about that. However, there is no need to be so harsh on them. They are here to play and have fun and not to be terrified. Your staff does not need to yell and scream at them and make them cry. They can be more friendly. I did not see the screaming coming from the boy attendant, only that girl was screaming at the kids. Secondly, Let me clarify something. 1) We DID NOT yanked the ceiling decoration from the ceiling. It WAS on the floor. 2) SEVERAL means MORE than 2 times. Your girl attendant only asked us ONCE and my husband had said that he would give it back to her in a little while, just because we know how the baby would react if we just yank it away from him, like your manager did. Just give us a little time to distract the baby. 3) We DID NOT refuse to return the decoration. We will give it back BEFORE we leave the premise. Your manager walked over and asked if we took the decoration and couldn't even wait for us to distract the baby so that we can take it back from him. She just snatched it off from him. We WERE still in the lobby. We DID NOT walked off with your decoration. Why did she have to be so rude and nasty to yank it off from a baby like that. He was crying like crazy. Is that necessary?? TO A BABY??!! We WILL give it back, can she wait?? What's the hurry? It's really no big deal. I have been to many bouncing places and I have never had such an unhappy experience. I love bounce U and I hope to see improvement. read more

I had never been here before, but my son had been to other bounce houses and loves them. When I saw a groupon for camp, at a very good price, I had to try it. However, my son has ADHD and sensory issues so I was nervous, would this be too much and would the staff be able to keep any incidents from happening with me not there? We went over the rules on the way over, I signed him in and left hoping for the best. Five hours later I went to get him and was amazed. Not only did he have a great time, the staff was wonderful and there were no incidents. He told me he got upset a few times but they helped him calm down. He talked about camp all night, and the next morning was up and dressed by 6 am so he would be ready for camp (which doesn't start until 9:30). We finished one week, one week to go, and he is counting down the days. The camp is 5 hours long and they do a lot in those hours. He has come home with some interesting and unique craft ideas and tells me stories of games and of course bouncing. We have never been here for open play, but even though there is a place closer I wouldn't hesitate to come back here. All of the staff I've met is friendly and great with the kids. I saw a few other parents giving them a hard time and they were professional the entire time. I would definitely recommend trying this place out, everyone has bad days/moments but I think they did a wonderful job. read more

I love love the people here we were invited to a birthday party here for the 2 nd time we had a great time the first time and were very excited to return ! My son has special needs and the staff was friendly and attentive John and Caroline personally made sure he was comfortable and having a good time ! Staff goes beyond the call of duty ! The bounce houses are clean and beautiful even the pizza was yummy ! Kudos to Bounce U for making sure every child has a wonderful time :0) read more

My 3 year old loved the open play! There are two rooms total, and you are in each play room for 30 minutes. So many difference bounces and slides! And pizza is included! Definitely returning read more

I recently held my son's 5th birthday party at this Bounce U. Children had a blast, guests liked it, and the party surpassed my expectations. The party room where they serve food is spacious compared to some of the other bounce places that I have been. The staff was professional, caring, and eager to answer questions. The price is a bit on a higher side especially along with the add on features when compared to a few other places but worth it! I am glad I selected this venue! read more

Came here a few weeks ago for a birthday party. The attractions seemed all too similar. For example, the first room has a slide and voice house with some other stuff for the kids, and the second room had a slide and bounce house with some other stuff too. Also, there is almost nothing for the adults to do in the first room (not even enough seats). The second room was a lot better. The food and service is where it all changes. First off, the service was excellent. The hosts were friendly and communicated with the children and adults well. The food was delicious and so was the cake (it was an ice cream cake). They even had foreign food, which was good. Overall, it was an amazing place for the little ones, and an ok for the adults and older kids. read more

We hosted the birthday party for my son here. Overall it was fun. We didn't have to work about much. However, some things didn't meet our expectations: 1. We had paid for the pictures package but the pictures clicked were of poor quality (dark and blurry). Thankfully we clicked pictures on our own from our phones which turned out much better. 2. Our son was supposed to get a crown before the cake cutting. He didn't get it. Later I asked for it and the hosting lady was apologetic and got it then (though it was late already). The receptionist also apologized and gave us a free bouncu cup as a token. read more

Looks like this location is running a scam during final payment time. I had a feeling I was overcharged at the time of final transaction, and "to save me money on extra kids" I was bumped into the next price package. The staff counted newborns in car seats, and when I mentioned that they shouldn't be added to the count at all, they "subtracted" them, but the final count still felt like too many. After the event, I asked numerous times to send me a list the venue had as attending, so that I could reconcile with my list. About 7 emails and 3 phone calls over the period of 2 months yielded no reply, which makes me think it's a common practice. If you are going to book your party here, instead of relaxing and enjoying your time with kids I suggest you have a tight count on the guests attending. It's a shame really, because otherwise the party was pretty good and kids had fun. One note on adult food - coffee wasn't ready for at least half of the "food time", and since it was a 9am party, adults were getting grumpy. When it finally came out, there was no milk, just creamers, and a lot of folks are allergic to creamers. Repeatedly asking for milk (and not taking no for an answer) yielded an open carton from a previous party, which was a day prior. Not ideal. We added an extra photo package - what can I say - you get what you pay for. It's fun to get these moments captured if you are not taking pics yourself, but they are really REALLY terrible quality. We had to move the party as my son got sick. The brochure they sent in the mail mentions that the venue allows for a one time move in case the birthday child gets sick, which is very nice. However, to get the party moved took a lot of phone calls back and forth, and asking the staff to familiarize themselves with their own policy, as they were holding me on stand by for good 12 hours before confirming that they can move it, which resulted in me telling my guests about the move with a very short notice. They were also "very booked" for the next 2 months (which is the max time for rescheduling), giving me the most inconvenient times, which also sounds like a practice. It did work out at the end, because we were there as the first party at 9am, and at least there was a hope of the venue being clean from the night before, as I didn't see them clean the rooms between parties, which are back to back. Overall, kids and adults had fun in the bounce rooms, the incident with coffee is upsetting, given the prices this place charges for food, and the possibility of being overcharged, with the venue not being proactive about resolving the situation, has unfortunately ruined the experience. Sad. read more

Had a great time during the toddler play this morning!! My daughter is 2 and fairly shy. Shout out to Evan-he was awesome! My daughter felt so comfortable with his reassurance on all the activities. She would even run over to show him what she was doing and he acted so happy every time! He was so calm and sweet and was smiling at all the kids. He blended in to not make the kids playing feel uncomfortable to explore but he was aware of everything going on. It was a nice feeling for a parent. Look forward to visiting again soon!! read more

Nice place for kids to have fun. The girls had a wonderful time and cant wait to go again.

Let me first start out by saying that my son had a wonderful time here. The staff was very friendly and professional. However, we did have an issue when it came to payment. We were supposed to receive a certain discounts and coupons for being a part of a Toys "R" Us membership. The manager even said to me that he remembered I was supposed to get a discount but couldn't do it because the owner was not present when my sons party took place. After several attempts to contact the owner I have not received a phone call back and it has been a month. If you were going to book a party here or receive any kind of bonuses, make sure you get it first. read more

Great safe, great place, very pleasant place to be... they make it easy for both the children and parents to have a hard time.... you don't feel like their rushing your experience even though there is a time limit. Went as an attendee and felt good vibe! My cousin who was the party mom felt that Diego, Gianna and Nick were extremely attentive! We would def go here again! Everyone left happy read more

Well oiled machine. This place knows how to get the kids in, have a blast and get them out. They do party after party and I haven't been to one once where it didn't seem as if it all went off seamlessly. I had my son's 3rd birthday party there and then went 2 more weekends in a row for his friends' parties. They keep the place very clean. They have monitors in every room and every section making sure kids are having fun but being safe. The offer a full menu of options and add-ons for birthday parties and were even able to accommodate me when I requested a second cake the day of my son's birthday. They have an arrangement with one or two local pizzeria's and the food comes in hot. They gave ton's of options and the food was great. They also offer open play times and special events when kids are out of school, themed days, night bounces and more. You can call ahead and reserve a spot so you never have to worry if you will or won't get in to those events. They also offer special opportunities and programs for kids with special needs. I think that is wonderful. They are constantly upgrading and changing things out so if you go today and then go back a month later your kids will not be bored. Thanks for making my son's birthday a blast. read more

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Been to pre-school bounce a few times this summer. The staff is really outstanding. So helpful and sweet with the kids. Place is clean and for $11 for 1.5 hours- you can't beat it. Will totally be having a birthday party here in the future. read more

The staff here is tremendous. The first time we came here my 8 year old son was having difficulty climbing up on something and the staff member was so patient and kind to him that it honestly made me cry. My son kept going up on this repeatedly and each time the staff member was patient (it was like a pole to climb up and that led to a slide, and definitely challenging). I told the manager how amazing this staff member was. I am sitting here today, again with my son who is the only one here for last minute open bounce and the staff members are playing and interacting with him and just marvelous. This place is a gem. read more

Held my sons 6th birthday party here. All of the kids had a blast! The team is awesome and great with kids. They were very thoughtful and careful about my sons food allergies. Great Place. read more

This is my second party and I have to say how utterly disappointed I was. While the actual party with the bouncing was fine and the kids had a great time, it was when we went in for the food portion of the party did things begin to unravel. Apparently they forgot to order the adult food for the party. This was around dinner time and everyone was hungry. I was embarressed. And because they make you order from them with no outside food, I was stuck. They kept telling us 5 more minutes, 5 more minutes, but when you only have a half hour, that's a lot. Finally, the food came in, one by one by one. It was atrocious. And even then NOT ALL THE FOOD CAME. I felt horrible for my guests, they were so hungry and when each dish arrived they were like wild dogs scrambling. And then when the final sandwich tray came, it was DISGUSTING. The wraps were messy and all dried out. A person picked one up and it fell apart. Yes, they gave me the sandwich platter for free in the end, but I would never pay for such crap! They spoke to me like I was a child, and when I spoke back to them as if they were adults, they were "insulted." The people who work there are children who think if they dangle a free party favor in front of you, it will make everything better. I wasted 20 minutes of my half hour of "food time" finding out where the food was and then dealing with their child-ish manager. For an $800 party, I expected a lot better service without having to worry and stress out. That's they whole point. If your kids are still at the right age, I recommend the little gym in englewood. HIGHLY recommend that place, and I regret not going there myself. Save yourself the aggrevation. read more

They advertise open play from 3:30pm to 5:15pm. However, it's false advertising as my husband and I found out today "pizza," want it or not, starts at 4:30pm. Therefore, open play is actually only from 3:30pm to 4:30pm. The owner needs to check that immediately or he will lose more than our insignificant repeat money towards his bank account. read more