The "Party Like a Boss" slogan at this Sky Zone location sets expectations that the actual…read moreexperience does not consistently deliver. I recently hosted my child's birthday party here, and while the facility itself has some strengths, the overall party-hosting experience fell well short of what was advertised. Pros     *    The facility is generally in good condition.     *    It is noticeably less crowded than some other trampoline parks, according to several of our guests.     *    The staff members we interacted with were friendly and courteous in general. Cons     *    Communication between the corporate booking system and local management appears poorly coordinated.     *    Reaching the local facility was frustrating. Their voicemail was frequently full, preventing messages from being left. Once, I was able to leave a voicemail, no one returned the call.     *    Even during posted business hours, calls often routed to a recording instructing customers to call back during business hours.     *    Management seemed reactive rather than proactive and showed little attention to detail throughout the planning process.     *    Cleanliness could be improved. For example, there was no floor mat beneath the urinals, leaving the restroom floor wet and resulting in guests running back throughout the facility. Why This Earned a 3-Star Rating? Because Sky Zone operates as a franchise, much of the customer experience depends on local management. The booking process itself is handled through the corporate website, where customers select party packages, food, beverages, and event timing. After the reservation is made, customers are directed to work with the local facility for all event-specific details. In theory, this should be straightforward. In practice, it was not. Our assigned party host never appeared for the entire event. A replacement host was assigned only shortly before the party began, leaving little opportunity to discuss details or confirm expectations. My child specifically wanted extended jump time (90 minutes rather than the standard 60 minutes), and although this was discussed beforehand, several aspects of our plans ultimately defaulted back to standard procedures without much consideration for our requests. The experience wasn't a disaster, and my child had fun.  Now that I understand how this location operates, I would be better prepared if I returned. However, the promise of being able to "Party Like a Boss" feels more like marketing than reality. As matter of fact, mentioning about the missing host, the management never talked to us.  If you're looking for a simple, less-crowded trampoline park, this location may be fine. If you're hoping for a well-organized, stress-free birthday party where the staff handles the details so you can relax and enjoy the celebration, you may find the experience falls short of expectations.

We spent over $75 for two people to jump on a Saturday night only to be allowed one hour -- without…read morebeing told in advance. My son and his girlfriend arrived at 7:00 pm, paid full price ($28.99 each plus $7 socks), and were checked in by busy staff who never informed them that their time would be cut short because of Glow Night at 8:00 pm. When 8:00 came, they were told they had to leave -- no warning, no choice, no accommodation. They were literally kicked out. Had they been told, they would have simply waited for the next session. Instead, they lost most of what they paid for. And it ruined their night. When I contacted the manager, Jack, he refused to offer any resolution -- no partial refund, no credit, no future jump time -- and insisted this is "not something we offer." No compensation, no customer service. He also claimed his staff must have warned them they only had an hour, which is not true. My son was never told this. As I said, they'd have waited for the next session. That is not customer service -- that is taking people's money without clearly disclosing what they are paying for. This was a simple situation to fix. Giving them one hour at a later date would have cost Sky Zone nothing and would have shown basic respect for their customers -- but they chose to do nothing. We've patronized sky zone for years. We won't be returning.

Pretty disappointed with this Sky Zone Trampoline Park in Pine Brook. My sister-in-law and I…read morebrought our kids on Friday, November 10th to bounce around and have some fun. We bought tickets online in advanced and let me tell you, the price alone is highway robbery. $37 per kid for admission and for a pair of their "special" Sky Zone socks is ridiculous. At $80 total for two kids for an hour and a half of jumping I was hoping there would be lots for the kids to do. Well, I was wrong. Only a few of the trampoline sections were open and others were closed. The inflatable obstacle course with trampolines was closed and that looked like the most fun section. My kids could only bounce between the trampolines, the foam pit, and the basketball area. They seemed to be short staffed so I assume that's why some of the areas were closed. After my kids got tired of the same bouncy areas they asked if they could play the arcade games, I had to tell them no because that was another added on price I just couldn't dish out. Overall, my kids got what they wanted, which was a lot of bouncing time. That's why I am giving Sky Zone two stars. I don't think I will return to Sky Zone any time soon. I did see they had a Groupon, but November 10th was a black out date so I did not buy it. Maybe if my kids are itching to bounce again I will buy the Groupon since we already have the expensive socks.

We were guests for a birthday party. Place is huge and they have multiple area's for parties and…read morefun. We started in the trampoline area where the kids just jumped around and played dodgeball/games. For parents there is an observation area on a 2nd level-ish area. After, we moved to the foam pit and tarzan like swing. Once complete we were ushered into the party room where there was pizza and cake. It was a bit disorganized but the kids loved it. There is a small arcade area to drop some extra bucks. Plenty of parking and it's off the beaten path in an industrial area.

UNSANITARY!!! I was recently at Launch and saw Workers…read morewalking on the mats with their shoes on. Shoes that they walk outside with. This is not the fault of the employees. This is the fault of management. Do they not realize what is on the concrete of the streets.....Feces urine spit blood amongst other things.. for management to give their employees the OK to walk on mats where our children are jumping , falling , playing , putting their hands in their mouths is outrageous. Not worth it.

Could I say this trip out to Howard Beach was for a friend's child's birthday or perhaps niece or…read morenephew? I could. But that'd be lying =P Because in reality I took my grown up self and a friend along for kicks to an indoor trampoline park filled with hyperactive toddlers and children, while their parents mostly stood around and chaperoned. AND I HAD A BLAST Top 40 pop songs reverberated over the speakers as I jumped my not-so-child-like heart out. Youthful joy was rekindled. In those moments suspended in the air for half a second, my five year old self made an appearance. Afterwards someone might've tried to jump on the asphalt ground outside because they were in a bouncy kind of mood and have been slightly disappointed at not achieving the same air. Ok and I maaay have not read the address when I bought the admission ticket, bc Howard Beach is kinda a far trek though I made sure to arrive right when they opened to avoid what I expected to be a small army of elementary age kiddos by early afternoon. There were maybe 15-20 kids when I arrived and when the magical clock struck 11:30am about 40 more arrived with families in tow. At that point it was a leeettle awkward to be face to face watching the parents watch their kids, though gotta admit seeing kids having fun brought a smile to my face. Ok I'm about to ding a couple things bc I'm rating this from an adult perspective and include things that I'd love selfishly to have at a place like this 1) more supportive landing pads in the areas for the ninja warrior and rock climbing section...my old body doesn't balance as well so if you happen to land closer to the edge of the air pad, your body weight kinda makes you roll off the edge (like into a wall/pole), 2) could I ask for a section for "kids" X foot Y inches and above height requirement, since there's a 3 and younger age section, haha I know that's probably a stretch, 3) paper towels in the bathroom. Other info: you need to sign a waiver to participate. You must wear their special grip socks $3/pair. No personal belongings allowed on the trampoline area, lockers are $5 each to rent. There are weekend evening "older kid" nights where they dim the lights and have glow sticks. A couple rooms on the mezzanine floor that can be reserved for groups or parties. There's a concessions stand that sells food and drinks, and several arcade games you can pay to play. Bathrooms are available.

We've been wanting to check out a trampoline park for a while now. I noticed a few within an hour…read moreor so from the Bronx. After doing some research, I decided on Bounce. We planned to get there as early as possible to avoind any crowds, since this was our first time. We arrived at 12 pm, right when it opened. The place was empty and we were greeted by some friendly and helpful employees. We filled out the appropriate waivers (can either be done on your mobile device or they have a computer set up near the counter as well)...the waivers are for adults and children. The 60-minute bounce passes are about $20 for children and $25 for adults. They are good in "rounding-up" the times...si if you arrive at 12:15, they will give you allow your time to expire at 1:30, giving you 15 extra minutes. You are also required to buy and wear socks (about $2.50 each), but they can be taken home and used again if you return. For my family of four, it was about $100. There is an arcade section in the front area which has some shooting games, air hockey and a bunch of other ticket-winning games where you can accumulate tickets and trade them in for prizes, similar to Dave & Busters. This area is generally small and was a nice bonus. All the machines in this area are card operated, which you can purchase at the front counter...essentially 4 tokens equal $1 and most games are 4-6 tokens per play. After you get your pass, you get to roam free. There are a few different bounce areas; open bounce, foam pit, volletball area, climbing area and a large free bounce area. What I really appreciated was that there were a few designated areas for the little ones (5 and under). For someone who hasn't bounced before...let me tell you...it was quite a workout. My legs are sore they day after. The only additional area you can purchase optionally, is the rock wall climb area...which I believe is about $5 per climb. There were drinks (soft drinks - $3) and snacks (cookies/chips - $2ish) for sale at the front counter. One gripe was that we could only find one bathroom there (family bathroom), and the condition was pretty bad...especially for the place only being open for under two hours. Another gripe was that a bunch of the arcade machines did NOT work as expected. We needed to have points on our game card reimbursed a few times. While we were there, from about 12-2pm on a Friday, the place never got really crowded. The workers, mostly teenagers/early twenty-somethings, were all very nice. They all seemed to have positive and cheerful attitude. I understand that it may not be easiest to deal with bouncing kids all day, so kudos to them. Overall we had a great time here, but I would likely check out the other places in the future for comparison.

Fun when the place is empty, buy admission for a child at $22+$3 socks and get a $20 arcade card…read morefor free! Pretty good deal and you can spend 3-4 hours here. Kids loved it!

We come to Xtreme Energy in Englewood all the time -- it's one of my kids' absolute favorite…read moreplaces, and after attending a birthday party here, I'm even more impressed. Jennifer, who hosted the party, was beyond amazing. She was so warm, kind, hospitable, and genuinely made every guest feel special and welcomed. I honestly don't think I've ever seen birthday party staff this attentive and caring before. She went above and beyond and truly made the entire experience feel seamless and special. It honestly comes as no surprise because Xtreme Energy is already one of the best places for kids, but this experience completely exceeded expectations. Highly recommend for both play and parties!

Hosted my son's 3rd Birthday in November 2025..Im just now getting around to reviewing following…read morethe Holidays and New Year, but definitely wanted to speak to my son's experience... He still speaks of his birthday and I can't say enough amazing things about the experience! From start to finish, it was truly a one-stop shop. They handled everything from decorations, food, cake, and nonstop indoor play, which made the day completely stress-free for us and unforgettable for our little one. The space was clean, safe, and perfectly set up for toddlers to have a blast. The staff was incredibly friendly, organized, and attentive, making sure every detail was taken care of. The food and cake were delicious, beautifully presented, and right on time. We also added the balloon animal add-on, and it was a HUGE hit, the kids were absolutely thrilled and it added such a fun, special touch to the party! If you're looking for an easy, fun, and perfectly coordinated birthday party experience, I highly recommend Xtreme Energy Englewood. They made our son feel so special, and we got to actually enjoy the celebration instead of stressing over logistics. Thank you for making his 3rd birthday so memorable!

So much fun for little kids and adults too! Our kids played for 3 hours there and got all their…read morecrazy energy out. Everything is padded and seemed pretty safe for young kids as well. Only thing is their pizza is kind of gross, we didn't realize we'd have so much fun that we would need lunch there! I would say ideal age there is 3-7 years old but probably kids 1-10 would have a good time there

Your kids will absolutely have a BALLLL here…read more Definitely one of the best indoor playgrounds we have been to in northern NJ. We decided to bring our kids here on a wet and rainy Saturday morning at 10:30AM to let them get some steam out .... and boy did they. First off, all shoes must come off when in the play area. In addition, it's advertised that no outside food or drinks are allowed, but I observed people with Dunkin iced coffees and bottles of water from outside. It seemed that no staff members check your bags, so if you end up bringing something inside your bag, chances are it'll make it in. As for the play area, this indoor playground is prettttty, prettttty big, as in wide and spacious. I love the fact that there aren't a whole lot of tall apparatus, like super tall slides, because it's really unnecessary for little kids. There are plenty of slides though, but, of a reasonable and safe height. The obstacles in here feel endless and there are plenty of interactive activities too, like immersive games to play. Also, there is a staff member monitoring the gate into the play area at all times as well, which is nice to see. Although we weren't here for any birthday party, we did observe quite a few take place in the celebration/cake rooms. In fact, I ended up walking into an empty party room just to see how big the room was and it felt like it was a bit on the small side, however, it seemed like the parties that were happening squeezed quite a few people inside. The parties seemed VERY, VERY well organized. I observed the staff announcing on the loudspeakers for attendees of respective parties to head to the party rooms when it was time to eat and I noticed staff members assisting the party parents with decorations and moving gifts, food and cakes. Back to the play area, there was a staff member vacuuming parts of the play area every so often, although it seemed like it was more for show because whatever they were doing didn't seem all that productive. Also, there didn't seem to be a whole lot of policing of the play rules either as I guess it's expected parents will do it. If you're wondering about food, there is a small eating area with benches and quite the menu of food (e.g. pizzas, quesadillas, pretzels, desserts, drinks) that they sell - definitely more than I've seen at other places. In fact, we ended up eating here because the menu was interesting enough and the food/combo was worth it where we got the Large Pizza with 5 box drinks for just $18. At the end of the day, our kids absolutely had a blast here. They loved all of the activities and it never felt boring for them despite the fact that we were here for 2.5 hours. Also, other kids were flying around and everyone seemed like they were really enjoying themselves. I rarely say we'll be back at some places, but I undoubtedly feel we'll be back at some point.

Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

Besides selling swing sets, this facility will allow you to host a birthday party and use all of…read morethe various swing sets and trampolines they have. I just came back from a six-year-old party... Approximately 30 kids. The place was extremely clean, the owner was very helpful, and most importantly the kids had an absolute ball. They went on all of the various swing sets and other equipment and just played to their hearts content. Highly recommend considering this facility not only to purchase swing sets but to host a birthday party.