I'm sure this place used to be fantastic when it first opened but everything is falling into…read moredisrepair.. broken keyboards, buttons missing, foam blocks with ripped corners, missing parts, broken toys, etc. For $25 for one child, I expect it not to look so run down. Disappointed.

Very cute and clean. Great for 0-6 yos who like pretend play…read more Cafe was good and people who work there are friendly.

We went for a birthday party and the place was impeccable…read more The whole place was very clean and you could tell is well taken care off. The service was amazing, very friendly and fast paced. That day and the day before it had snowed but they did a marvellous job cleaning the outside are for guest! My boss raves so much about this place being the most amazing one because they took care of every single thing! Would definitely bring back my nieces!! There is also parking in the back, but I did not use it!

Celebrated my son's 2nd birthday here today. I loved the service so much, they were accommodating…read moreand really did everything for me which made it less stressful. Decor was 10/10 for the private room. Service from my private host, Luca, was really the best! There was a parking lot as well. Party was booked for 2 hours for 15 kids, and so much was done during that time. Game cards included for kids, character came to visit, kids played around, pizza and beverage for all guest, cotton candy, they got the cake for me, and really good service from staff. Sidebar, everyone loved the pizza. At the end, they cleaned and packed up the gifts for me. Did I mention the good service? lol Definitely made the right choice coming here. Place wasn't too big but definitely clean and organized. Staff communication was great as well before hand. I'd recommend to others.

Attended a Yelp event there to celebrate Philippines independence day. Cute place. Was set up for…read morethe event with vendors in the parking lot. The inside was spacious, had a bar and a place for kids to play. Very clean. Looks like a great place to have. Birthday party. Plenty of parking too. Friendly staff.

This place had a great atmosphere. I was pretty impressed with the business model. I liked that I…read morewould be able to work remotely while the kids were at play. I'd be able to calmly focus on work knowing my kids were safely in front of me. Additionally, this great concept wouldn't be complete if there wasn't a fabulous cafe inside. I did try a few drinks and found most of them a bit on the sweet side for my taste, but the UBE latte totally met my needs. Smooth, flavorful, and not super sweet. I would go back just for that. I also felt the pricing was quite fair. Id probably opt to come her over Starbucks.

I wish it was closer to my home, but it's so worth the trip! I took my 4 1/2 year old daughter…read morehere and she loved it! One thing I loved was you can book a time slot to go so you know it won't be overly crowded but also when Jetsetters staff say time is up the kids hear it from someone else still doesn't make it easy for them but did for me! I did go ahead and purchase an extra hour to add on it was discounted and figured why not since I was driving out there!! It was so clean, the staff was amazing and friendly! The had a cafe, vet clinic, food store, gym area, charging station for the bikes a path for the kids to ride on! We will certainly be back! They also have a slide the kids can go down on a tube oh and a room or the main area for littles to climb, crawl etc!!

Very cool spot. We decided to try this place out on my son's birthday. We had a crazy snow storm…read morethe day before and a lot of our plans were cancelled. Very clean and I like that they had plenty of room to wait until it was your time to go inside. I was very surprised that they charge $10 for a second parent to go inside, especially since adults aren't allowed anywhere on the structures. They have cubbies for your shoes and belongings. Inside is very cool and clean. They had so many tunnels and bridges around the whole place. My son is only 2 so he was nervous to explore since we couldn't go with him but for older kids I think this place would be a blast. They had little shops, a gym and other activities aside from the tunnels/slides. The also had a toddler room with little slides and tunnels which was great. Looks like they have a small pool and a big room upstairs for parties.

I recently came here for a child's 5th birthday party on a Saturday from 3PM-5PM. It's located in a…read morestrip mall that looks pretty abandoned so there's plenty of parking. It's a cute spot for younger kids as there's two little bounce houses and plenty of toys up front. There was also a hoop in the back for older kids but I would still say this facility is more for younger kids like 5 years old and under. There were kid sized tables as well as adult sized tables in the front which was nice so you could sit if you wanted. There were also benches by the bounce houses which the adults utilized. I'm assuming this setup is just for parties and not for open play/classes. The two hosts for the party who I'm assuming we're the owners were very friendly and approachable. The kids and adults both had pizza and the drink options were apple juice and sodas. I know there was a bathroom in the back which I did not utilize. At the end of the party, there was a little play dough type St. Patrick's theme goody bag (which my toddler loved) and water bottle given out. All of the kids at the party looked like they had a great time. Mine was very upset when the party was over and time to go home. Overall, as someone who attended a birthday party here, I would definitely recommend it for a younger child's birthday party!

We had my daughter's 3rd birthday party at lil tots and it was perfect. We had an Elsa theme. They…read moredecorated, did sensory tables and had pizza and juice/water included. The owner even made special homemade play dough with cute themed toys and beads in them for us and our guests. The kids had the most amazing time bouncing on all of the bounce houses. The smaller kids loved all the toys they had lines along the wall. The price was the best I have found in Suffolk county 2 hours for 10 kids and they shut the place down to the public which is huge for me because I have two kids under 5 and it's just safer not having outsiders there. The adults felt like they could relax because the place is big but not so big that you can let your kid go wild on the bounce houses without being right there you can see them. Great value for money, wonderful staff that's caring and everything came together easily. You can have a great party and not stress about anything. Just show up. Highly recommended.

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

What a great time, loved the place very clean and the cashier Hailey was very pleasant and helpful…read more She answered all our questions. We will definitely be back.

To be clear the only reason I am giving this review 2 stars is because the employee that was…read morepresent at the time of our party did everything within her power to help our party go smoothly. Today I had my son's first birthday party at this soft play. I was really looking forward to it because of the fantastic reviews I read. When we showed up, the singular employee present told us that the photographer we opted for as an add on had called out sick and wouldn't be there. I mentioned that the owner didn't let me know about this- she said she was told to let me know when I got there. I had absolutely no time to make plans for an alternative to capturing photos and had to rely on guests and the single employee running the party. The tables and high chair all needed to be wiped down, and half of the decorations I dropped off ahead of time were not up. I'll say that's probably due to there not being adequate staffing. My issue here is with how the owner is running this business. If I had employees call out sick last minute I certainly wouldn't leave one employee (with 2 days experience by the by) floundering, trying to manage a party of 30 adults and 10 kids by themselves. I also certainly wouldn't leave it to that employee to break bad news to a customer. So unprofessional. I also feel that the food was not charged accurately- the catering menu for Gino's shows the price of a full tray of caesar salad for $60 + $27 x 3 for 3 additional pizzas ($81) + 3 foot italian hero at $17/foot ($51) = $192 + $17.04 tax + $10 tip (I saw this handed to the delivery driver) = $219.04. The line item for the food on the invoice was $277. $57 extra for what? Due to there only being one employee we ended up needing an additional half hour of party time to have birthday cake, which was provided free of charge and I do appreciate that. The kids had a nice time and the catering food was good. But overall, I paid a premium expecting to have to do no work and felt my mother and I did about half the work anyway.

Great place. Definitely worth the membership. Our 2 year old loves it. We joined at the old…read morelocation a year ago and they made some cool upgrades at the new place. Owners are very nice too

I'm always in search of newer and better indoor playground. Royal Magic Castle has got to rank in…read morethe current top 2 or 3. Huge modern play area, sand room, laser tag and arcade room including claw machines. The admission price is a bit pricey compared to others, open play costs $42.99 + tax for kids 3 feet and taller and 1 adult. Additional adults cost $18.99 each. It does include unlimited time as others are usually 2 hours max and it includes laser tag. Place is very large, has drinks and a small gift shop (toys, gifts etc). Place is modern and clean for now... until the next new indoor playground ground opens up.

Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.