This establishment is very well designed and great space for little ones to enjoy every minute. Very clean for a public children's play area.
Unfortunately I had a less than pleasant encounter with the owner. I went with my spouse, child and my mother, as it was my daughters birthday. We ordered some food and one of the items ordered was their sausage, egg and cheese on a croissant. Immediately looking it at, didn't look like a croissant and after taking just one small bite I didn't like it what so ever, I could clearly tell it was microwaved eggs from a cartoon. I approached one of the staff members at the register and I politely explained and asked to get something else then I walked back to my table. Soon after I was approached by the owner, who was very hostile, arrogant and rude. She wanted to know why I asked to replace their sausage, egg and cheese sandwich. When I explained that I didn't know that it was a microwaved egg and that's one reason I didn't like it. She then decided to become very hostile and told me that no one has complained and it's not microwaved the eggs, it's actually a frozen sandwich that comes in a box. I then said "well that's even worse then" she then said "well we microwave it to thaw it then press it on the panini, it's very good" I replied with "I'm sorry but I didn't like it" she then became more hostile and said "this is like Starbucks quality, it's not just SHIT!". At that moment my mother and I just sat there looking at her in utter disbelief. I already was barley able to get any words out and at that moment I was just in shock at this woman's attitude and language. This is a public food establishment and she will run into many not very ideal situations in the future and clearly doesn't know how to handle it. This didn't even need to be a situation.
She needs some big lessons on how to run a business and work with the public.
The conversation should have been very simple "Hi, sorry I heard you didn't like what you ordered, may I ask why?" "Oh okay, I'm sorry you didn't know, it is pre frozen but I hope you like this better and sorry about that", or not at all for that matter. I am a customer, I took one small bite, which I spit out and asked for something else as this was not to my liking due to eggs being artificial eggs. I would have gone back to play regardless of the food but for an owner to behave this way and use profanity in a children's establishment that's unacceptable. Luckily my daughter was not at the table and was playing with her father but regardless this is not okay.
I hope she learns how to deal with situations that might not seem so ideal to her in this establishment in a better manner. She clearly showed no self control in dealing with the public or a small issue that shouldn't have been an actual issue.
Best of luck but we won't be going back as there are many other options available and I definitely wouldn't recommend to anyone I know. read more