Just had a great experience with one of the staff, super kind and considerate and helped me find…read morethe brake lubricant and wire brushes I needed in less than a minute flat . All the employees are always super kind and professional!

I understand that is not easy for a business owner to find reliable and caring people to work for…read morethem. The service I had in the store in Baseline Rd. in Boulder was very bad. It was a simple and routine installation of a part. The person who installed the part was careless and reckless. He broke a piece in the process of installing the part. He did not seem that he wants to work at all. Next time I'll go the local dealer or install the part myself.

Place an order with them on line, and asked if they can help expedite this order due the fact I was…read moregoing out of town. Debbie replied right the way and had the order ship out that day!! What a Wow in customer service

We had an issue with one of the parts we ordered. The box was torn and the parts arrived damaged…read more We contacted customer service and Debbie was able to help us out. She ordered a new part for us and was extremely responsive throughout the whole process. I will definitely be buying from them again. Debbie did a great job and has great communication skills!

I can't recommend this location enough. Will went above and beyond helping me out with my…read morealternator issue today. This was especially kind considering it was toward the very end of his shift. I'll probably name my first born after him, I'll keep y'all updated on that. Thank you, Will!

This particular experience was perhaps a 3.5 because of the particular set of circumstances this…read moremorning but totally understandable that it will not be repeated. We were in need of a particular bulb for a particular older vehicle and a friend had recommended this chain of autocrat stores and this was the most convenient location for us. I am not sure if it the one the neighbor uses but that does not really matter, it was close this time. The manager was training wha appeared to be a brand new employee, step by step on how to use the computer listing, find it in the store etc, while also attending his other duties. It took quite a while to get the entire process finished, more than what we had expected to be a very quick stop. But in the end we left with the correct part, at a good price and even under these circumstances it saved us far more time than having had to take it to local place we often have used in the east event for simple procedures. It had been a while since we used the do it yourself method and still glad we didi. We would go back here again if we had a similar purchase to make and repair to do for ourselves. We appreciate that with a trained employee available it would have lived up to our expectations. But everyone has to learn at some point and these days, already trained new employees are few and far between waiting for employment.

Amazing customer service! Josh at the local Boulder Napa store turned a what was headed for a bad…read moreexperience around 180 degrees. (Heads up to watch for "Accessory" purchases online which can't be returned at local stores) Continued great customer service online rounded out the experience.

Well , It seems like a Bother to ask for service. And If You ask for a specific oil (motorcycle)…read moreand the response is " it back against the Wall" With 40 other kinds of Oil.... Have Fun Looking. And Spark Plugs, Good Luck. Its like Amateur hour there with the Girl there....

Very kind and helpful service. George was very helpful and taught me a bit about what I needed to…read moreknow beyond the service I could've gotten at O'Reilly's.

Great service and recommendations for windshield wipers. I would highly recommend this location!read more

The parts and service department is fantastic. One of the primary reasons I will continue to drive…read morean Audi is because I can count on these people to be considerate of my time, the cost of service and their commitment to my vehicle and my satisfaction with their work.

Great service and quality they know exactly what they're doing. It's not a cheap walk in walk out…read moreplace they really take pride in their quality and work ethic. Fixed my issues with my amp and subwoofer quickly with great results. Nice people as well.

Made an appointment to have rear coaxial convertible component speakers and sound deadening…read moreinstalled and to have a 4 channel amp properly mounted. When I picked up the car, only the speakers had been installed. When I attempted to get the rest of the work done, I was basically told to f-off unless the entire audio system was purchased from them. Stay away from this entitled jerk.

Updating, don't know why I left a 4 not a 5 in the past…read more Original: I did not end up buying at this dealer but the shopping experience was very positive with Ian. I did get the sense that they value putting a customer into the right car and will take the time to try and do so. I saw other Yelp reviews for Flatirons Imports under its other name Flatirons Subaru, and I'm not the only person who spent a lot of time with a salesperson test driving models and did not end up buying that time around. I think for the patience of the salespeople here, they may not always make a sale that day or that time, but they are earning long term customers who will come back next time and buy. I would buy here in the future.

AVOID. Service…read moreManager: Ryan Nuckles Service Advisor/Service Person: Amanda This was the worst dealership service experience I have ever had. I came in with legitimate concerns about my vehicle and left feeling dismissed, disrespected, and talked down to. I have been going to this dealership for 5 years and will never return after this experience. A small fingertip-sized windshield chip expanded into a crack the size of my hand during the 4 hours my vehicle was in the shop. When I brought this up, Ryan responded, "Do you think we're just going around smashing people's windshields?" Instead of taking responsibility or having a professional conversation, I was told chips expand eventually and that it may have been from sitting in the sun. This windshield had survived years of weather and hail storms without this happening. I also came in specifically to discuss a previous AC recommendation. I was told my vehicle's age and a slightly low AC charge justified an $850 reseal and recharge. I was later told that 2-3 O-rings were leaking and that all 8 needed to be replaced, but no one could explain which O-rings were actually failing or answer my questions. An independent shop completely disagreed with these findings. The way I was treated was the most unacceptable part. I was repeatedly spoken to in a condescending manner, including being asked, "What should I do about it, Ella? What should I do?" and being told, "Well, you didn't pay for any of this." My concerns were dismissed instead of addressed, and I was made to feel like I was unreasonable for asking basic questions about my own vehicle. I also raised concerns about a recommended $1,250 oil-related service. The inspection video only described the area as "sweating," not an active leak, and I had an oil change just two weeks prior where no lower oil pan leak was identified. When I asked about the discrepancy between their findings and those of an independent shop with extensive experience, I was not given a clear technical explanation. Instead, I was met with dismissive responses, including comments questioning whether I was implying the Subaru technician was "wrong or making something up." After this experience, I will not be returning to this dealership. The way I was treated has completely destroyed my trust in this service department, and I cannot recommend this dealership or Subaru to my friends and family based on this experience.