I recently had the pleasure of working with Cody while I was out of state, and I honestly couldn't be more impressed by their level of service. Even though I didn't end up purchasing the car I was interested in, the experience was top-notch and worth mentioning. From the moment I contacted them, Cody was incredibly responsive and helpful, patient, never pushy and most importantly transparent. He was genuinely interested in helping me, even though I was not local and couldn't come in for a test drive. Their professionalism and customer-first attitude stood out, making me want to purchase a car from them hopefully in the future. I can't recommend them enough for anyone looking for a seamless and hassle-free car-buying experience, whether in or out of state! I do need to give James a shoutout as well. He hopped on a late afternoon call with me and was so patient, transparent, and understanding as well which was so comforting to know as he was the sales manager. overall, great team, great guys, great cars! read more

Went in for a safety recall. I did love the video the tech sent; it was great how the technician explained things in general about the health of the vehicle. Kai (sp?) and Mercedes at the service desk are great, wonderful personal customer service, at the service desk. The challenges: Communication. I left multiple voice messages over several days for the service center, requesting a return call to schedule a service. I never received a phone call back. I brought my vehicle in for a safety recall, and when the technician sent me the video inspection of the vehicle, he didn't mention that the safety recall issue had been fixed let alone what he did to fix it. I received two different texts from two different phone numbers that had texted me about my vehicle being ready for pick up or asking me if I wanted to complete a $450 wheel service. I replied to both numbers, asking to confirm the safety recall had been fixed, no replies to my text. I then attempted to call the service desk and kept being put into voicemail, but I know voicemails aren't returned. The safety recall letter mentioned that the dealership may be able to provide me transportation. I work 1.7 miles down Ken Pratt Blvd. I was offered a loaner car. It didn't make sense to me to borrow one of the loaner cars for a 4 mile round-trip to for the loaner to sit in my work place parking lot and not be available to another customer. Each time I have come in I've used Lyft for the 1.7 miles to my office and the 1.7 miles back to the dealership. A friendly customer service ride would've really been the shining star of customer service. I'm grateful for the free oil changes that I received when I purchased my vehicle and that McDonald Mazda North was able to do those for me. But I won't be back now, unless for a safety recall, now that I've used up the free oil changes. I'll be going to a smaller more personal mechanic. Y'all have a business to run and you have certain goals for your business. Your goals and my customer service experience hopes just don't align. read more

The vehicle that we purchased, a new 2025 CX 70, was scuffed and scratched horribly. I took the vehicle to a local detailing shop (Flawless Detailing) and they were able to repair a majority of defects caused by McDonald Mazda North when they washed/prepped the car. This came at a cost of almost $1500. I reached out to the Sales manager, Douglas Gleason, with whom I was working while setting up the deal to purchase the vehicle, and he stopped responding to my inquiries and requests for assistance. After a week went by, I then reached out to the general manager, James Hovey, and I have received no response. I also want to point out that it is their "policy" to try and get EVERY customer to accept the "courtesy guard" security protection and this is illegal and unacceptable. This is a dealer installed item. It is not installed by Mazda. They cannot make you accept this option if you don't want it. This is what the CARS law is trying to snuff out. It's shady and unnecessary. It's pure profit for the dealership and it does nothing to prevent theft of the vehicle. You can get something similar from Amazon at a fraction of the cost. Their finance/business manager came to the cubicle to finalize the deal. I told him, specifically, that I did not want to see the "menu" (the list of items they try to sell you in addition to the vehicle like an extended warranty, windshield replacement, courtesy guard, maintenance program, etc. and this guy, John O' Hanson, brought it out anyway and tried to go in over it with us to pad the sale. He wasted my time and his own. I was not pleased. Due to their lack of support after the sale and the damage caused by their "detailing" department or their porters (the people who wash thr vehicle when it comes off the transport truck from the port) I cannot recommend doing business with any of the dealerships in the McDondald family, especially McDonald Mazda North. Their slogan states "Doing right comes naturally." Doesn't seem like it to me unless they mean that they're doing what's right for them and not the customer. read more

Thank you for key fob battery help, Mercedes!!!! So convenient, such wonderful service. Love you guys!

Bought my car in February with no problems. UNTIL they kept making excuses for not sending me my title. This continued for FIVE MONTHS. It is now near the end of July and I STILL do not have my title and the DMV have told me they haven't even started filing my paperwork. Then they had the gall to send me to the DMV for their mistakes (by the way they sent me to get a THIRD TEMP TAG and the DMV can't help me). I've never had a more frustrating experience just trying to get my damn paperwork squared away. Hey McDonald Mazda North, if you don't have your cars paperwork squared away you shouldn't be selling them to people. My next step it to file a complaint with the board and that is what the DMV had suggested I do. It's amazing how much they dropped the ball, if they just would have figured out my title this would have been a VERY different review. read more

I recently purchased a CPO from mazda west and didn't have a thrilling experience. Fast forward to four months later and a lot of shenanigans, this sweet shop helped me get to the bottom of my cars problem and took all the steps they could to make it right and get it working. Not only that, but they were kind and caring in the process. This team is super sweet and they want you to leave feeling safe in your car. I just picked up my car today in hopes I am done with the issue, but regardless, I feel good knowing if something does happen I can bring it back to this super positive and kind team. Dave, Amanda and Dwayna were all so helpful and I am sending them hugs. And all the techs behind the scenes that got to the bottom of my crazy car! I appreciate all of you! read more

Yesterday we picked up a new 2023 Mazda CX-5 as a gift for our granddaugther when she turns 16 years old in a few months. The time was right to buy as Mazda is offering a 0.9 percent interest rate on this particular model. The safety features on this vehicle can't be beat which is one of the many reasons why we chose this vehicle for her. It's a beautiful vehicle with white on white exterior and interior. Very classy and very sporty appearance. SAMANTHA AGUILAR was our salesperson and she was very friendly, personable and professional during the entire process. It was a pleasure to work with her. We also wanted to mention that the General Manager at this dealership, JACOB VARSHAVSKIY, is an old school, stand up man who believes in treating the customer fairly and honestly. We have owned six Mazda's. My husband's work car, a 2010 Mazda 3, currently has 270,000 miles on the engine and we have never had a major issue with the car. We have certainly gotten our monies worth out of this vehicle not to mention we have gotten almost 40 miles to the gallon which is unheard of. We have four more grandchildren to purchase vehicles for in the very near future (we'll get to watch them enjoy their early inheritance) and we won't consider any vehicles other than MAZDA and we will most definitely be dealing with SAMANTHA and this dealership again. read more

Enjoy coming here! Bought my last two Mazda's here and had a great experience with all of the staff. Thanks!

DONT BUY A USED CAR HERE. They misrepresented the condition of the Mustang I bought here and presented an incorrect or falsified inspection report that said the transmission was not leaking. I take it to Ford for a transmission flush and they find it leaking, overfilled, and in need of replacement. They've stopped responding to me when I've made multiple attempts to reach a resolution with them. Check their Google reviews and you'll find 28 similar reviews, the majority of which reference the same misrepresentations and lack of communication to resolve problems. read more

Worst experience ever buying a car. We decided to buy used because we wanted a CX-9 and they were being discontinued. We found one online here and when we went to see it, it hadn't been cleaned yet, but we didn't want to let the car pass us by since this model was hard to come by. We saw that there were some small scratches and were told "our guy can clean this up and remove them; he's great." We also noticed there were seat belt clips missing and were told they were being replaced. This was a certified used car btw.* We agreed to buy the car while the car was being detailed and the agreed upon items were being fixed. I also asked for door guards to be installed and had paid the extra price for that. When I arrived to pick up my car. It had been cleaned but the door guards were not installed and the seat belt clips had not been replaced. I was told the items would be taken care of. When I went back a 3rd time there were new larger scratches all along the car and the smaller scratches were still there. We were told by management we should have never been told by sales that the scratches would be removed. We asked for a repair for the new larger scratch and asked what happened. At this point I had already given them my money (which I paid in cash in full). They refused to repair the scratches and acted like the scratches had been there the whole time. My husband tried to talk to them and they told us they couldn't talk to us because we mentioned we would need to get a lawyer. I called multiple McDonald Mazdas to file a complaint because I didn't want to deal with this location. Was forwarded to voicemails multiple times and nobody ever returned my phone calls. 3 months later a piece of our side panel flew off on the freeway out of nowhere. I called my insurance to cover it and they said that wasn't normal and I should call the dealer. I would rather pay for the panel than deal with these people ever again. read more

UNRELIABLE AND FRAUDS IN SERVICE DEPT UP TO REGIONAL SERVICE MGR. Nothing worse than a layman telling service tech about specific issue and get the "no it's not that" until out of warranty. FRAUDS read more

Purchased two vehicles from McDonald Mazda. Both times went smooth. Great service department.

I just bought my CX 90 here. Amazing service great place to buy a car. Great sales staff very friendly and professional.

DO NOT take your vehicle to this service department (if you want it to get fixed). McDonald Mazda bought Courtesy Mazda and the same service dept/techs remained. I had taken my car with what seemed like transmission issues to McDonald Mazda service dept for almost 3 years and each time they tried to skirt admitting there was a transmission issue UNTIL shockingly the car exceeded the warranty period. I was told at the handful of attempts to get my car fixed that "we reset the computer". A few months later, same symptoms. THis Mazda dealership not only HAS NOT STOOD BEHIND repeat customer, the cowardly GM Jacob continues to ignore my many emails and phone calls to remedy this situation and own the fact that the service dept. botched this. read more

Best place to buy and service my Mazda. All of the staff was very welcoming and knowledgeable. Highly recommend to all my friends and family

My experience here is that the sales team is out of integrity. I was interested in a used vehicle, and had a pre-purchase inspection done. I thoroughly researched its history, which took time. I had to suddenly leave town due to a death in the family, and asked the salesperson to call me if anyone else was looking at the vehicle. I also asked to provide a deposit to hold the vehicle, but they never sent me instructions. When I called upon my return to schedule delivery, they informed that they sold the vehicle while I was at the funeral. I overheard other salespeople using those tacky used car salesman strategies with their customers. read more