I just bought a 2026 Ioniq 5 from Stevinson of Frederick. Great prices and great customer service from the whole team. Milad was an excellent and positive communicator through the whole process. Arian took me on a great test drive -- he was super knowledgeable and I loved that he came to talk to me after the process was over to give me even more information and tips and tricks as this is my first EV. Jesus made the financing part super quick, easy and transparent. The sales manager (sorry I can't remember his name) really went out of his way to make everything right and get me the car I wanted as quick as he could. These guys are a 100% top tier team. Thank you! -KentC read more

People are all very friendly. The process for starting a two-year lease was mostly smooth. Although when I asked to actually read the contract I was about to sign, they made it very clear that they were not happy, and that no one really does this, and that it threw off their entire sales process. The service department again has very helpful friendly people, but their process and communication is really messed up. First, they have replaced their human phone receptionist with an AI. The AI is fine for simply setting up an appointment. But it is pretty useless beyond that. Once I made an appointment for service because my car was telling me it was due. After showing up once, forgetting my key fob, going back home to get it and coming back, they then told me that it wasn't really due for service, and that the car was wrong, but they offered to do nothing about resetting the car warnings. Recently I went in because a USB port stopped working. They told me that I would have to leave it for 5 to 7 days on the spot in order to hold a place in line. They said that it would be up to me to arrange a rental car through Hyundai USA, and then after renting it, I could "apply for reimbursement". They did offer to give me a ride to a car rental place. I understand that they are very busy, but if they know it's going to be a 5 to 7 day wait, it justifies me why they couldn't schedule an appointment at least closer to when they think they would be able to get to it. Also the fact that they have a hands-off approach to providing a replacement temporary car, means that I have to take my chances with meeting the requirements to get reimbursed by Hyundai USA. I'm going to search around for other dealerships who might provide a smoother warranty service experience. read more

Took my new car with 3100 miles today to have them look at 360 camera that keeps not working and giving me a green screen. Called and talked to service department employee to setup appointment because I wanted them to understand the situation. He asked me on phone would I be waiting and I said yes. When I arrive all the way from golden I am told by a blond haired lady checking me in that this is an all day drop off appointment. Why wasn't I told that.? I could have dropped off the night before. She said well we can reschedule you. I said I just drove 45 minutes from golden. Do you have a loaner no she said. She didn't even look. You could tell she just didn't care. Man sitting next to her didn't care either, he sat there like a stone offering no help. I didn't yell i wasn't rude I was polite. A complete Waste of my time. I took my car here because when my husband and I bought two cars in one day from them in October 2025 the sales department treated us really well. Well the service department could learn a thing or two about customer service from the sales department. We spent over $100,000 on cars that day. The service lady offered no resolution other than another appointment. It was so obvious they just didn't care. I was nice and told them how disappointed i was but still no emotion or caring. I will be taking my car to the golden Hyundai dealership from now on. Beware of the service department. read more

Alicia in the service department was very caring and attentive to my needs. She was patient and kind during some confusion on the covered service. I really appreciate the extra care she gave me. I highly recommend Stevinson Hyundai for your auto needs. read more

Buying a car here was one of the most exhausting and disappointing customer experiences I've ever had. I booked a confirmed appointment through their online chat, only to find out the next day they had no record of it. When we arrived to meet Noah, our assigned rep, he was nowhere to be found. We had to wander the showroom until other employees tracked him down--10-15 minutes later--because he was juggling several other customers at the same time. During the test drive process, Noah didn't ride with us, didn't bother to explain even the basics about the car, and showed zero interest in helping us make an informed decision. Had we not done our own research ahead of time, we would have walked out right then. After returning, he vanished yet again, and when it came time to negotiate, he appeared lost and unprepared, eventually handing us off to a manager. The general manager offered just $100 off and made an unprofessional remark about this being "more of a friend relationship than a business relationship" -- a baffling and inappropriate comment during a major purchase. Even after we reluctantly agreed to move forward, we were told there'd be a 30-minute wait for financing. Instead, we sat for almost three more hours. The finance rep was the first person to tell us features about the car that should have been explained from the very start. While waiting, we saw other customers give up and walk out because no one greeted or helped them. From start to finish, we wasted nearly the entire day here, received little to no real customer service, and were treated more like an inconvenience than paying customers. The lack of professionalism, disorganization, and disregard for people's time was staggering. I would strongly recommend avoiding this dealership altogether. read more

OK... 3rd update. These guys really are trying. So much so that I've decided to trade in one Hyundai and buy a new one. Something I said I'd never do. Hyundai, the company, does have some issues though. They prioritize selling new cars over providing parts for service and the dealer network pays the price. They also do have some quality issues. Toyota, Honda and Mazda are more trustworthy in the quality department. That said, they're cars are both innovative and well designed. If you're looking for a 10 year car, this isn't the place. If you're looking for a 2 year car on a lease, THIS is the place to buy and the brand to buy. So, good on you guys. 5 stars. read more

This is the ONE dealership in Colorado that I go to, to service my vehicle. I continue to go here because they are the most honest and Brian at the service desk is not only helpful but he doesn't try and up sell or price gouge me. These guys are my only recommendation as far dealerships go in Colorado. read more

Everything has much room for improvement!! Customer service is horrible ...management is the worst, and the actual service sucks as well!! My experiences with these guys makes me never want this type of car ever again!!! Go anywhere but here! If I could go negative in stars I would read more

Service department is run by incompetent morons. Promises of getting a car repaired "within a day, or at most 24 hours" are repeatedly broken. No response to inquiries as to why the car hasn't been looked at, or when the work will be completed. Drop your car off here and run the risk of being ghosted, leaving you without transportation. STAY AWAY read more

Non-responsive service department - complete lack of customer service. I recently moved to the area and my family had great experiences at the previous location in Longmont, so I decided to take my car here. I scheduled an appointment online for a Saturday. Upon arrival, I was told that they only do oil changes on Saturday but they would have my car ready on Monday. The woman helping me encouraged me to monitor the text link that provides "real-time" updates. I checked on Monday at around 11:30 looking for an update and they said they were still working on a diagnosis and would call me with an update soon. I called back at 3:00 and left a voicemail. The "real-time" updates said that my car had only arrived and was not being worked on. By the next morning with still no response, I left another voicemail asking for an update. Because I have work and cannot be without a car for multiple days without warning, I decided to go and get my car since it is still drivable and was clearly not being worked on. When I arrived, my car was in the same spot that I left it in and I was told by the man at the desk it likely would have been worked on in the coming days. When I asked if people should be made aware of the delay before dropping off their car, the attendant said "yes" but did not apologize for the inconvenience this caused. I was actually in the market for a new car and wanted to be a loyal Hyundai customer, but because of this experience I will be going elsewhere. 0 stars. read more

We were wanting to trade my wife's Subaru in because it lacked a few features that she was really wanting. She also wanted to get into a plug-in hybrid for the fuel savings without the flexibility of long trips of an internal combustion engine. She got into a Tucson and immediately fell in love. The Limited trim level had everything she wanted and the power off the line from the electric motor had her sold! The dealership was able to provide the exact color and features she wanted by having us return the next business day. While she was talking about the features of her soon-to-be new car, I was talking with another sales consultant about the instant rebates they had running with the Ioniq5. I LOVED my previous EV but recognized I would be a fool to walk by nearly $21k in instant savings! So they set me up in an Gravity Gold matte Ioniq5 Limited for a similar payment as my current entry level domestic EV! We are a happy couple because of the incredible EV and PHEV product knowledge that Noah had to offer and the customer service that John gave us. Follow up calls to ensure our happiness with the new vehicles were really nice and provided me an opportunity to ask a question that came up about one of the features of the car. We felt very cared for. Our values were noted and respected during the process, and we got two great new leases in the perfect cars for us. All of this in a brand new dealership .2 miles from our home! Who could ask for anything more?! read more

I scheduled an appointment for an oil change at 12pm. The only reason I went to the dealership is because I am leasing my car and get complimentary oil changes. In the past, o have gone to different Hyundai dealerships and have had no issues. I called beforehand and they quoted me about an hour, and when I arrived I was quoted the same. It wasn't until 2pm I received a text that I needed additional services. No one came out to speak to me, so I went to the front desk at the service department to ask what I should do in terms of next steps for the additional services. The guy working looked at me like I was dumb, and told me to "just accept the additional services". This was a $200+ service for both wheel adjustments and a filter replacement, but I agreed. He told me it would be another 30 to 45 minutes. I waited another hour (now it's 3, I've been here for 3 hours) when I asked how much longer it would be. The service person didn't know, so I waited another 15. I approached again and informed them that I had to be at work in an hour and have been here for over 3 hours. Finally, at 3:45 I am filling out paperwork when I am told that the tire rotation didn't need to happen. Almost 2 hours later from when I was told I needed this service, I am told that it never needed to happen and my car had been finished for about an hour and a half but the manager in charge of my car was on break. I wasted so much time here and there was no communication at all. I would rather drive to Denver than ever come back here. Who knows how long I would've been there if I hadn't said anything. read more

Last week, I had the best car buying experience of my life at Stevinson Hyundai, and it was on par with the best customer buying experiences I have had in other areas of my life (not just better than other car dealerships). The experience had just the right touch of assistance and informative selling, without any pressure tactics or stress. Our salesman, Noah Ling, was responsive but low key. He could show genuine enthusiasm for the car we were purchasing because he drives the same car. This approach came across as honest, and we really appreciated it. He and his sales management helped us throughout the buying process, including offering a very smooth closing and financing process. No surprises and no changes. Negotiation was handled professionally and transparently. I feel like I got a great deal but didn't have to play a game to get that deal. We simply had a conversation and came to an agreement. Now, a week later, Noah has followed up to make sure everything was going smoothly. That speaks to his professionalism and to that of Stevinson. I recommend this organization highly! read more

I cringe every time I have to bring my Palisade to get serviced at this Frederick location. I have no other option as we purchased the extended warranty on our 2021 Palisade. For example today I had an 8:30 appointment as 2:48 and I am still waiting. They never have loaner cars. The last time I needed repairs it took 3 service calls for them to actually complete the work correctly. I am not alone as my sentiment is shared by several others in the lobby waiting for their vehicles. to be serviced. read more

My wife bought a new 2025 Santa Fe hybrid on December 11, 2024. She added running boards to the purchase price. They were to be ordered and installed within the next month. She has called the dealer many times, and has never had anyone follow through on this still outstanding bought and paid for addition to her car. read more

Please do not do business with this dealership or their service department. They failed to look at my car for 6 weeks despite taking new work after they had my car and before they even ran the 2-hour diagnostic that would have allowed me to get a rental (I know this because it was one of their own excuses for not having looked at my car). They broke my headrest at some point when the car was in their control (they have provided photographic evidence proving this and claim that it proves the opposite). This issue is not yet resolved, but they have said they aren't spending any more time on it. And all this while we were auditioning them before buying a car. Needless to say, they failed the audition. read more

My overall experience was great, I did enjoy my wait at the shop. It actually went fast and smooth. I like that I had a clear view of what they where doing to my car. The pricing was reasonable. I went for a battery replacement and they went ahead and did an overall inspection. The issue was actually after they were done with my palisade. I noticed that my suv was a bit shaky, Because I had to pick up my kids I did not drive back. I just thought it was a normal shake that will eventually leave. I did not think they will do anything to my car. When I took it in it did not shake. I live near DIA so my drive is 50-40 mins away. The shaking just got worst as I arrive home. I decide to schedule service for Friday. I had gone a Tuesday. Friday was my next day off, however the next day the shaking got worst and it started to make a screeching sound. I really got worried so I asked a friend to check the car. I mentioned to them that my car had tires removed and inspected from the bottom. I was afraid something was done to the car, after he drove my car he also mentioned the noise nor the shaking was normal, so he inspected the tires and found that the front left tire was loose, it was about to fall. It was not secured back when they removed it. He mentioned and took a video on how close it was about to fall off. So he tighten the tire and of course the shaking and the sounds disappeared. It did upset me because I have my children in my car at all times, I could of been in an accident because of that. It's disappointing that the techs are not careful and just gave me back my car without fully inspecting. Now I have trust issues going to the site. This was my first time going to this location. Might think twice before taking it back. read more

Stay away from their financial loan. Especially, the fat man behind all this if you don't buy package from him he will jack up your APR and on top of it, the bank still charge a monthly financial charge WTF? Better come with your car loan first. read more

My husband and I were in the market for a new vehicle due to a recent hail damage total on our previous car. The staff here were fantastic. They worked hard to meet our needs. Shoutout to Noah who was communicative, helpful and professional. We will be recommending this car buying experience to our peers, as we were closely looking at other dealerships and nothing compared to the 5/5 experience that Hyundai offered. read more

I was going to give them a better rating but I just got a letter from Experian stating my credit had been run even though I paid cash for the car! The letter stated that I got 'denied' for financing I NEVER applied for! I made it quite clear I was paying cash. I work for a bank and have done sales for 25+ years so I don't need some office hack (Vaughn) talking down to me when I say it was not necessary to hit my credit score. I liked my salesman, Tanner but I will never do business there again. read more

The service department here is amazing. Everyone on the staff is welcoming, takes the time to listen to any issues you may be having and the speed of service has always been very quick. Have never had to wait here more than a little over an hour for an oil change and tire rotation. Highly recommend Hyundais and highly recommended the service department here. read more

WOMEN BEWARE! I bought a 2016 Hyundai Tuscon from Stevinson Hyundai on 11/7/2022. Seven weeks later it threw a rod and needed a new engine. Luckily, I had purchased an extended warranty and the engine was covered. I was told the engine was on backorder for months and the date was TBD before they would get it in. After being in a rental for almost 3 months, and having no fix date in sight, I decided to go in and explore the option of trading in my car for something different. I was sure when I told them everything I had already been through they would do whatever it took to take care of me and make my situation right. Well, not even close!! After spending a whole afternoon communicating my issues and negotiating, their best offer was to give me 7.5k LESS for my vehicle than what I paid for it 3 months earlier and only drove for 7 weeks before it broke down. THIS PRICE ACCOUNTED FOR THE NEW ENGINE!! At this point I had been in a rental for longer than I actually drove my vehicle. They then proceeded to tell me that the difference between the car with the new engine and my old engine with 80k miles was only $600. No way was I accepting this deal! I left there feeling completely defeated and taken advantage of. I am convinced it is because I am a woman and they think I don't know any better. I feel if my husband would have been there, they would not have tried to take such advantage of me. When I got home, I decided to call the GM and talk to him about this situation. He said he doesn't operate that way and for someone to take advantage of a woman is a fireable offense. I told him everything that occurred and he said he could see why I was so frustrated. He told me he was going to give his employees the benefit of the doubt, saying they didn't do their jobs thoroughly to know my whole situation. (BUT they knew the situation because we talked about it.) He said he was going to do 2 things: have the parts manager call me with a date on the fix of my car, and also talk to the employees I worked with to get to the bottom of this and call me back. The following week I heard from the parts manager saying my car had been repaired and was ready to be picked up. I still have not heard from the GM. I am now convinced they do not see me as a valued customer, someone that they want to take care of. I am just a person they could take advantage of and get not only 1, but potentially 3 profits from. By this I mean, the first sale, a loss of 1/3 if I traded in my old vehicle, and the sale of a newer vehicle. I will never buy a vehicle from Stevinson again and would not recommend them to anyone. read more

DON'TBUY IR SERVICE HERE!!So I would highly suggest you avoid this place! I had an issue with my car giving me an engine light! Blue link said maintenance ASAP! I took it this service department when entering my car they informed me to go get a rental car as it looked like a warranty issue and the motor had an issue! So believing them I did and 3 weeks I heard nothing so I called they said they were doing diagnostics with California because they were not sure what was wrong! Give them a few days a week later I called and got more run around I asked for a manager to call back as soon as possible a week more same thing I said I need a manager to call me nothing! 63 days go by and I go to the store and say this is absolutely not acceptable I need a call today from the manager..nothing! Next morning I get a text saying they are replacing a spark plug and battery for $700 I called immediately to ask how in the world it took 63 days to figure this out they had no explanation! Now they have refused to cover the rental car told me to call Hyundai customer service after 3 weeks dealing with them they say they will pay after 4 days they call back and say they denied the claim! The. They tell me a District Manager will cal and as usual nothing! The company and Hyundai are a joke that does not support its warranty or help their customers! Sadly I suggested people buy from this company but now no one will hear that from me! Don't buy or arrive from this place EVER oh and the car is doing the same thing it was doing so they didn't fix it! read more

Two weeks ago I told my husband I wanted to learn more about a hybrid cars. I drive ALOT of miles each week for work and with gas prices, I needed to find something different than my current vehicle. I went to Stevinson and was met by Jim and Bob. I told them I was on a "fact-finding" mission. I was so impressed by both of them. They took the time to answer my questions and I nowhere felt like I was being rushed at any time. We started talking cars and running some numbers and gas mileage etc, and I was very interested in all of it. I admit, I was still a bit nervous about making the deal but I took the Sonata Hybrid for a test drive and was EXTREMELY impressed. I told them I had to wait for my husband to get off work because I needed him to be part of the decision. It was a very easy decision to make and I did get the car. As with every car I have purchased in the past, there is always a little bit of buyer remorse in the first few days. I can honestly say, I have absolutely NO buyer remorse with this car. I absolutely love it. The gas mileage is unbelievable. I drive from Longmont to Aurora 5 days a week for work and I can go all week, plus the weekend errands on one tank of gas. So far, I have 1200 miles on the car and after the full tank of gas when I purchased the car, I have filled up the tank one time. The car is displaying 58MPG currently. WOW! Thank you to all that I dealt with. Shelly Nolen read more

I've purchased 2 cars now from this dealership and each time was a breeze! Sean was so helpful and patient with all of my needs! 10/10 recommend him if you're in the market for a new vehicle! read more

I'm not one to usually write reviews but unfortunately I want other people knowing how much this dealership lacks communication and gives false information as far as time frames. My car has now been with them for a month waiting on an approval for my engine to get replaced which was supposed to take 1-2 weeks. I drive a 2020 with a little over 50,000 miles. (I shouldn't need a new engine) They have not had any shop loner cars to give me this whole time and aren't able to get me into a rental car until that approval process is accepted. I've missed out on work and I'm a single mother of 2 boys and the service manager hasn't shown any care. Very frustrating at this point. You also have to call multiple times because they won't call you back. read more

I went to see if I could trade in my car. I'm not a super experienced car owner and gave some details over the phone for a potential trade-in quote. When I came in later in the day to of course more accurately appraise the car, the salesperson, Vaughn (no clue if that's how you spell it), sat down next to me like we were at a funeral and asked me why I had not told him about all the damage my car had. It had a cracked windshield and some paint from a pole I scraped in a garage. Totally get it, I didn't mention this to him on the phone because he called me out of the blue in the middle of my work day after I browsed their website a day or two prior, and frankly I didn't have all the little blemishes noted in my mind. I didn't think his cold call was the time to detail it all. I thought we'd look when I got in. So, I really wasn't expecting a chiding "why didn't you tell me about all the damage on your car". I thought it was a really inappropriate way to start a sales transaction and immediately felt like he was trying to create a perception that my car was so damaged in order to shortchange me in the end. So, I basically said that I was insulted by how he spoke to me and that I didn't want to proceed. At this point, this PROFESSIONAL EMPLOYEE WORKING AT A CLIENT-RELATIONSHIP-BASED HIGH-VALUE-PURCHASE BUSINESS, stormed out of his office, leaving me there. Literally stormed out. I have no problem talking about any issues my car may have, but hey Vaughn, here's a better sales pitch to a potential customer who may drop 25k for you today: "Hello (sir/madam) I see there might be a few more issues than we had talked about originally. Let's go see how much we can appraise it for." I do not appreciate someone shaming me for a cracked windshield in Colorado and acting like I lied to them over the phone, even though I brought the car in for them to see after. Anyway, Vaughn, you really need to re-evaluate how you speak to clients. I said nothing to you except for the fact that I didn't appreciate how you spoke to me. If I stormed out on my clients at work, I think that'd be a fire-able offense. Needless to say, I will not be coming back to this dealership, but hey another Hyundai dealership will 100% get my business and my money! Yay for them. read more

It's smoke and mirrors at Stevinson Hyundai in Longmont. They tell you that they don't mark up the selling price above MSRP for a new car (I was ready to buy a new Santa Fe) but they demand that you purchase several expensive add-ons. They will not sell without adding on appliques and window tinting to the tune of $1,500, etc. And you cannot place an order for the make and model that you want even if you are willing to wait many months. I get it that new car inventory is down due to the computer chip shortage so they will try to take advantage of you like many other dealers even though they may tell you differently. Buyer beware. read more

Pierce Von Schlesien went above and beyond in helping me through the car lease/sale process. He explained everything in great detail and was always available to answer a text, phone call or email along the way. I highly recommend using Pierce if you're ever shopping for a car as he will make sure you get the best deal possible and look out for your best interest. Thanks Pierce! read more

My wife and I stopped at Stevinson Hyundai in Longmont to test drive a 2018 used Elantra. We were pleased by the car and surprisingly pleased by the non-pressure sales staff. Jim Rosa (Sales Manager), Sean Miskell (Sales Consultant), and Chris Carnahan (Sales Consultant) were helpful, informative, and professional. At no point did my wife and I feel pressured to buy. These individuals let the quality of the product sell itself. We bought the car and are very happy with it. We recommend Jim, Sean, and Chris highly. The dealership is also high on our list of ethical businesses in Colorado. We will recommend it to others and look forward to continuing to do business with Stevinson. read more

RUDE RUDE RUDE.. Manager sits in his office playing computer games while customers are standing in waiting area HOPING for a sales person. Place is not ADA compliant either. This place is dingy inside and after 20 min standing and waiting for customer service of ANY KIND we left and we will NEVER return. read more

I had a great experience buying a car here. Sean (Shawn?) was very polite and not too aggressive in his sales tactics. We scheduled an appointment to check out a certified pre-owned Veloster Turbo. During the test drive, he engaged me in friendly conversation, but let me discover the car rather than trying too hard to "sell" it to me. After we got back, we sat down to talk numbers. Even though the car was already priced aggressively low according to my own market analysis, the dealership was still willing to negotiate somewhat. I wound up getting a great deal on my trade-in, an alignment on the car, and hooked up with free car washes whenever I'm in the area - on top of an immaculate car that's fun to drive, with a great warranty to boot. Sure, their showroom isn't the fanciest, but that just means they have less overhead and can price their cars less than competitors. It was no seedy used car dealership by any means. I'm a happy customer, and I look forward to driving the wheels off that car for many years to come. read more

KEEP DRIVING. Something happened to this place. They lied. They didn't do the job I paid them for. Took a week to get my money back.

We had emailed in about a lightly used Hyundai Santa Fe and got an email back within minutes even though it was 10pm. We made an appointment and came in to meet with Jim Rosa and found him to be up front and gave us real details on the cars they were selling including some of the issues some of the cheaper ones were having and why they were priced the way they were. They had a great selection of new and certified preowned cars. Jim had us test drive a few that we picked out in the lot and then we talked pricing. The thing to know about the certified preowned cars at Stevinson is that they aren't trying to gouge you on the price. The price advertised is the price and they are the cheapest in town so you know you're getting a deal. The sales people are all salary based so I felt good about the info we got. It's not always transparent with used cars and what you are getting. Stevinson is looking to make life long relationships instead of pushing a vehicle on you. It was the easiest transaction we have done in a long time. Thanks Jim! read more

Tried bringing my car in again to give them a second chance. It was even worse than the first time. After having my car for 5 days and hearing nothing I called them only to have them tell me they don't know why my car randomly shuts off while driving and that I need to keep driving it until it gets worse and then try to bring it back in later. read more

First of all, for a car buying experience it was by far was the easiest, least painful, and overall a better quality moment. Sean was my sales guy and made the time great...for sure. He certainly new his stuff, didn't promise what he couldn't do but gave me what he could and also listened which I appreciated (along with his sense of humor). Chris was my finance guy and as a banker by trade I thought he was top notch. He also gave a great lunch recommendation and he was right...good call! At the the end my car was ready and clean and Sean was there to put my paper plates on and connect my phone and do a few other electronic final touches and we were off. Thanks again to everyone I didn't name or didn't meet, you made this a worthy experience. read more

I hope buying a car from here is a better experience than the service center. I booked online for an oil change at 9:30am. I got there right on time, gave them my keys and went to sit down in the lobby to wait. I was told it'd be done in about an hour and 20 minutes. I received a text message that said to "Text or call this number with any questions" and with a link that said to follow for the real time status on my car. I saw a guy get my car and the status said currently "Inspection". it was now 10:30 when I checked the status and it said "in service". I sent the number a text asking for an ETA on the car, but no response. At 10:55, I went to go ask for an update at the desk. They said "oh! It was done 45 minutes ago". Moral of the story, if you go get service done here, DO NOT follow the "real time" status tracker that you are provided with in the email and DO NOT text the number because they won't respond. And realize there are other dealerships around. read more

Very disappointing experience - unprofessional, very unorganized. The dealership staff had no idea what was going on. We had agreed to a price and financing terms and then every other person we were passed off to tried to change those numbers and didn't even know what had already taken place. We spent 3 hours there and finally left because they literally couldn't communicate, couldn't find keys, couldn't get our basic paperwork filled out correctly. Very unprofessional and a complete waste of time. read more

I don't know about buying your car here, but DO NOT USE THEIR SERVICE DEPARTMENT. They have had our car for over 2 weeks. At first, it started out well and we heard it would be a few days. It has been over a week and 5 phone calls later with not one word from them. I had to go in personally to hear what was going on with my car. When I did, the manager, Tim, gave me his card and stated he would call me the next day and tell me what was going on. I waited all day with no call. I called the number he gave me on his card, stating it was his number, only to receive a message that it was a regular line for Hyundai's service department. Steve and Tim could not care less! I understand the delays with trying to deal with Hyundai, but not keeping someone apprised of their situation is just plain rude and lazy! I even told Tim that I understand delays, but all I am asking for is communication when you are trying to handle 2 jobs and a kid in school with one car and/or a short term loaner. Shame on them and I hope they have to deal with the same kind of disrespect in the future, so that they know what it feels like to be helpless. read more

I think I gave this dealership every benefit of the doubt I possibly could. This place is the most textbook shady dealership out there. From the really nice salesman that ends up lying to your face after purchase to the sales manager that was way to personal and borderline judgemental to the fact that we had to come back 4 times to buy a car. I honestly don't know where to start with this place that would help a future customer avoid buying a car here. All I can say is try Boulder Hyundai or anywhere else I promise you won't get anything special here. But if you do make the decision to purchase here be sure to double check their work. read more