I came to see one of their BMWs, after a week of talking, i thought we finally came to an agreement with the price. We drove all the way from Denver, and when we got there, the deal we agreed upon was NOT what we saw there. Very upsetting experience with this dealership, I did not appreciate being led on and lied to, if what i was asking could not be done i would've preferred them to be honest with me so i could've moved on. Waste of my time. read more

I had a recent experience with Jackie she is the best and so knowledgeable about everything about the vehicle I was thinking of buying! I will recommend everyone to go see her when buying a vehicle new or used. Ask for JACKiE :) read more

I found Rickenbaugh Infiniti searching for a Yukon XL online. I had a bad experience with a different dealership adding additional fees and packages to inflate the vehicle price. When I reached out to Rickenbaugh they explained their never any dealer fees and fair upfront pricing. Shortly after that I received a call from Alexis Davis regarding my inquiry. Alexis was prompt, professional and knowledgeable assisting me remotely thru my vehicle purchase. Alexis provided videos of the vehicle based on the questions I had and even took us on a virtual test drive. Alexis handled every question I had in a timely manner. When we received our vehicle from the transport company Alexis had left a hand written thank you card and a small Smokey Quartz crystal because my wife and her had a discussion about crystals and positive energy. I would recommend Rickenbaugh Infiniti to anyone because of Alexis. Great employees make great companies and Alexis is an exceptional employee. Thank you Alexis and Rickenbaugh Infiniti! - Chris read more

Rickenbaugh Infiniti - Car Dealers Near Me - Dacono, Colorado

I have had my Infiniti QX 50 for 4 years now & really owe a debt of thanks to the dealer's service department for keeping my car in great shape & going above & beyond when trying to resolve an out of the ordinary situation. In particular, Tomas & Brandon who were (and are!) always amazingly considerate & helpful! read more

The service guys at Dacono went above and beyond the call and saved me from a terrible deal. I'm so grateful. I had bought a used Infiniti from another dealer. The AC didn't work so they sent it to Rickenbaugh for repair. Their service guys discovered that the car had been in multiple wrecks and was a mess under the hood. The repairs had been gum-shoed together, and never reported to a dealer, so they didn't show up on Carfax. They gave me the long list of issues, I took it up with the dealership that sold me the car, and they allowed me to swap for a slightly newer Infiniti that they then had the Dacono Rickenbaugh guys inspect thoroughly. The car was great, and I bought it. The Dacono Rickenbaugh service guys were wonderful. Their concern was personal, their information was thorough and detailed, and they made no attempt to influence me in any way -- just full disclosure, which is all I ever ask. I ended up with a great car. My deepest thanks to Brandon and Allen (Alan?) for their professionalism and outstanding customer service. They helped turn a bad deal into a good one, and now I have a wonderful Infiniti. Thanks again. read more

Purchased a 2022 Nissan Pathfinder with 22,183 miles on it. After having multiple issues over many months with indicator lights our local Nissan dealership found that the vehicle had been in a front-end collision and was repaired cosmetically (bumper, grill, etc) but NOTHING underneath had been repaired, it has bent parts, missing bolts, and defective camera and sensors. It was not disclosed to us that the vehicle had been in an accident, in fact we were shown a clean Carfax by the salesperson and the Vehicle Disclosure and Liability Release indicated "Nothing to Disclose." Rickenbaugh is refusing to take any responsibility and did not even offer to help us figure out who covered up this collision and did not disclose it, if not them. We understand a used vehicle is purchased "as is" but a hidden collision should not be included in that, I would think that a reputable dealership would want to do anything they could to figure out what happened if they were not the ones that intentionally hid this damage from a customer. read more

This has been, by far, the BEST car shopping experience I have ever had...truly. There's no haggling, no sitting around waiting for the marathon back and forth to the Finance guy for 4 hours, no games.....just professional service, friendly people, good prices, quality cars and ongoing customer service!! Chris answered my call about a car and I met with him the next day, I drove it, Mike, the General Manager came over and said hello then I met with Jeff, the Finance guru and I was in and out in under 2 hours, with my car and ROCKIES tickets in the Infiniti Box! I changed my mind (car was too small) and it was not a problem. I went back the next day and chose the model I had also test driven, went through the same routine as the day before, and drove away with my new, to me, car! I highly recommend Rickenbaugh Infiniti and their amazing staff!! Thank you to Mike, Chris and Jeff! read more

I called to get a quote for a new FOB (because of course after 7 years I lost mine). I called back to ask if I could get it towed over there ASAP - they said yes after confirming the part availability. The guy on the phone said they'd try to get to it and I really was just assuming Monday it would be done but I got a call 90 minutes later that it was programmed and good to go - picked it up and they washed and vacuumed it too which was a really nice surprise. Thanks for making my 'Frantic fobless Friday' into a successful Saturday! Will highly recommend this dealer! read more

We recently took my wife's 2020 Infiniti QX50 to Rickenbaugh Infiniti service department for an oil change. I typically service my own vehicles but just didn't have the time. When we arrived the rep talked her into a tire rotation for $35. An hour later they were done with the car and gave us the bill which was much higher than they quoted for an oil change. My wife paid it and started driving away as I looked over the receipt. They charged us $13 for clips they supposedly broke taking the belly pan off. I asked why we had to pay when they broke them and they said they always break. I did the last oil change and didn't break any of them. They charged us for 6 quarts of oil at $7 a quart when the owner's manual and all other sources I looked up call for 5 quarts with a filter change. When we later challenged them on that they said it took 5.6 quarts, which NO source says, and they said they can't charge for partial quarts even though it was bulk oil. Next, they put a sticker on the windshield that showed we needed another oil change (synthetic) at 5000 miles despite the owner's manual showing a 7500 mile oil change interval. They charged us for the $35 tire rotation that THEY DIDN'T EVEN DO!!!! Even the receipt said they didn't do it due to tire wear but they billed us for it anyhow. We were charged $10 for "shop supplies" on top of their $200 per hour rate which is quite a ripoff. Why isn't that in the cost of an oil change? They also offered us a set of tires at 30-50% higher than we can get the same tires elsewhere, even though it was supposedly a "buy 3 get one free" deal. We got a $35 refund but that's all. If you do business with these people, watch your receipt closely. Better yet stay away from them. read more

I wouldn't recommend trying to work for this company. Was told I had the job. Took me to shake hands with everyone. Had me fill out a 200 questionnaire application, take a drug screen but when I was done, I got a call saying hr wouldn't hire me because I have one misdemeanor that will be off of my record in August. Don't waste your time. I'd give a no start if I could. read more

I was recently in the market for a new vehicle and I decided to stop by this dealer. Firstly, the absolute worst thing any salesperson can do is approach you the second you get on the lot. The second worst thing a salesman could do it pressure you into something you didn't come in to look at. The folks at Rickenbaugh Infiniti are top notch. Dan Mull was phenomenal. He never pressured me and let me take my time test driving any car I wanted. When it came time to deal, Sales Manager Mike was honest and straightforward without being arrogant. I appreciated his willingness actually talk to me about my experience. Unfortunately, I did not purchase a vehicle from them because they couldn't come close to the deal I got from another dealer, but they were easily my next choice given how wonderful my experience was there. Keep up the great work folks!! read more

It has been over two years since I bought a G37X from Ryan Davis at Rickenbaugh. I thought I needed to write this review today after having a particularly bad experience with several sales people at a Toyota dealership. My experience today highlighted the difference between exceptional sales people like Ryan and average sales people. Ryan was by far the most helpful sales person I have worked with. He was not pushy and was very knowledgeable about cars. I would happily give Rickenbaugh my business again anytime. Thanks! read more

This place used to be awesome , now it's a Shxt show , from the high pressure sales people to the uniformed people working in the service center, they are never at the desk during service and business hours , when you do get ahold of them you might as well have just saved your time and googled the problem. Most employees here don't even drive Infiniti's , much less know anything about them. I've done 3/4k in repairs at this location, they have told me I've been road worth 2 times before road trips and both times I've had catastrophic failures resulting in thousands of dollars of repairs and strandings, the last time I showed them the direct problem and noise they said it'll be fine , 8 hours later I was stuck for a week states away with a paper weight of a car because they didn't want to do the preventive maintenance. I called today for help with fluids and they transferred me 3 times for 2 guys to laugh at me and one to be as useful as a screen door on a submarine. I talked to sales once about a new suv, they couldn't even locate me one. I think it's about time I start driving to Denver for service. Just having to deal with these people keeps me up at night. The lounge is nice , but you'll be waiting two times what the estimated time for turn around is , so I guess it better be. read more

My experience with Dan was awesome. They offered me a great price on my trade (more than double what Kuni Lexus in Greenwood Village offered me) so I felt like I wasn't getting taken advantage of like you do at some car dealerships. I got a great rate with my financing and everything was quick and painless. I would definitely buy from this dealership again. Thank you Dan!! read more

We have owned our JX35 for over 5 years and will not take it anywhere else for service! Brandon and his service team always provide outstanding service! They know me by first name every time I come in! Most of the time I cannot take care of all of the service in one visit. The service team never passes judgment and simply explains to me how I should proceed with services base on priority. The service area is great! As a mom, I appreciate that it's clean, has a fun play space for small kids, a TV with kid friendly programming and my son loves to pick a snack and a drink. read more

Easiest buying experience I have ever had. They got me approved fast, the deal was done fast, and I was out the door with a car that was in excellent condition with an excellent price. The salesman Dan was very personable and answered all my questions with ease. The finance manager Jeff was awesome, went through each step of the paperwork with me and explained everything. All around excellent buying experience. read more

Checked out a coupe at this dealership with a sales consultant named Dan. I had read reviews about this dealership and Dan in particular, so asked for him by name. He was just as awesome as the reviews had indicated. Dan took me out for a no-pressure test drive and a couple hours later, after running some numbers, I was too tired to make any car buying decision so I left. Sometimes when this kind of thing happens the salesperson gets annoyed, thinking you "wasted" his or her time. Didn't experience any of that with Dan. Rickenbaugh's no-pressure sales philosophy putting customers in the driver's seat (literally and figuratively) is one all dealerships should adopt. And the no-haggle pricing makes the buying process so much easier on everyone. read more

They said no hassle and they meant it. A very pleasant car buying experience. Ryan was my salesman and Jeff did my financing. Great service, facility, vehicles and highly recommend. read more

Bought my used bmw there and was taken very good care of, Maureen and Mike were great. Will be going there if I need another car! They went out of their way and waited after close to deliver my car to me! Great service and met every expectation! read more

I am fairly new (less than 2 years) to the Infiniti family. The dealership that I purchased the vehicle from was horrible. I was a little gun-shy to embark on this dealership due to my past experiences. This experience was as different as night and day. I am so thankful I gave them a try. The repair station was clean. The employees were kind and knowledgable. The waiting area is stocked with plenty of snacks and drinks. They are dog friendly. Even after spending WAY more than I had expected when I entered the establishment I walked about with a smile. I will be back and I will spread the word. Thank you for making me believe again in the Infiniti brand. I am so happy to have found you. read more

I just picked up a new Infinity QX60 from HM Brown and am and more than delighted! Especially since I had initially gone to Rickenbaugh Infinitity a week or so before and had been ready to purchase a used JX35. I live in Steamboat Springs. I made a special trip to test drive the 2013 JX35 (same care as the QX60, only older). Martin Spierin helped me. I decided to buy the car, got approved for financing, agreed to pay a healthy down payment, sign all documents, but needed to wait a week or so to get a ride down from Steamboat to pick up the car. After 30 minutes of back and forth with Martin and the sales manager, the sales manager said he would not hold the car until I came to pick it up (the following week), despite my willingness to provide them with the down payment and sign any necessary documents, that day. Rickenbaugh holds itself out as offering a better way to puchase a car, away from the obnoxious hassle of most car dealerships. Wrong! While they may offer fixed, no hassle pricing, they are typical of the dishonest, game playing, car sales men that kept me from buying a car, for years. I'd rather be waterboarded! Completely uncooperative and not customer friendly. For example, despite my request to review the financing and other related paperwork prior to purchasing, they would not provide me with the paperwork. I explained that since I would be driving down from Steamboat, I did not want to waste time reviewing the paperwork at the dealership, as I needed to head back up to the mountains quickly. I explained I needed to review the paperwork beforehand, so I could essentially, 'sign and drive'. Despite my request, circumstances, willingness to provide a substantial down payment, they would not commit to providing me with the paperwork in advance. Further, the salesman, Martin Spierin, assured me, that since the sales manager refused to hold the car for me for the few days until I could pick it up, he would let me know if anyone was interested in purchasing the car, so I could act fast, if need be. Instead, he notified me by e-mail 2 days after the car had been sold. What a colossal waste of time and energy! However, two good things happened. 1) I know now to avoid Rickenbaugh Infinity like the plague and, 2) to use HM Brown for all future car purchases. They did everything Rickenbaugh wouldn't. They held the car for me until it was convenient for me to pick it up, even without the down payment, and provided me with the paperwork to review prior to leaving Steamboat to pick it up (I was out of there in 10 minutes), and they got me a phenomenal deal! All, with no hassle, honest dealings, and with none of the back and forth, manipulative baloney, I experienced at Rickenbaugh Infinity. BTW, I used Trent Denman at HM Brown in Colorado Springs. He was wonderful! read more

I recently purchased a QX80 from Rickenbaugh Infiniti. Dan Mull provided exceptional customer service from beginning to end. And actually still (several weeks later) quickly answers any questions I have in regards to the car. I've dealt with several other local dealerships and have had horrible experiences. In part, I felt, being a woman, they could pull a fast one on me and lacked honesty and fairness. With Dan and others at Rickenbaugh (Terry, sales manager), I didn't find that to be the case. I felt comfortable dealing with Dan from the beginning and I could tell he wanted to make it a great experience for me. I even had to bring my kids when I first came to see the car and Dan made them feel welcomed as well. I left with an amazing car and the feeling that I, as a customer, was taken care of. I plan to refer Dan and Rickenbaugh to any family or friend in the market to buy a car and will even return to Buy from Dan in the future. I also had a great service experience with Steven. I felt he was very professional and honest in regards to a service for my car. Thank you Rickenbaugh! read more

This is a dealership that will promise up front to take care of you - but when it comes to follow through - they are poor. Sales is easy on the front end for any company - but servicing you as a customer is what defines a good company - Their service level is poor on all fronts! I will be looking for another Infiniti dealership to do all our business with in the future! read more

I took my car into the service department because my TPMS sensor indicator light on my dash was lit up. They told me that the sensors were not reading on their scanner and that it was probably due to the fact that I had tires put on the rims by someone other than the dealership. They told me the sensors were definitely bad and that they needed to be replaced. I took the car to a local Nissan dealership (Tynans) who told me the same thing and that it would cost 185 dollars per tire to get it fixed. I went to my local Discount Tire store and they said the sensors were reading fine, they reprogrammed them back to the car and the TPMS warning light on my dash went away! It took them 10 minutes to do! BOTH service departments at these dealerships were clearly lying to me and trying to scam me out of money. DO NOT TRUST what they say! Get verification. I think this kind of business practice is not only crooked and unseemly but I think it should be against the law. It probably is, but who has the trouble or money to fight it. So my only recourse is to give them two thumbs down on here for lying and trying to rip me off. Shame. read more