Terrible Experience - Would Not Recommend
I recently purchased a car from Booth Motors, and I would never recommend anyone do the same. From the beginning, I was told the vehicle was in good condition, but that turned out to be far from the truth. Within 3 days, the car failed its emissions test. I contacted the dealership, and they told me to bring it in. After leaving the car with them for two weeks, I picked it up, They gave me a piece of paper saying the emissions had passed they mentioned that the car was already in good condition. Just 10 minutes later after picking it up, the check engine light came on.
I immediately went to do the emission again but it failed again. I brought the car back to booth motors and was told there was nothing they could do because I didn't have a warranty -- even though they originally told me the car was in "good condition." To make matters worse, the manager said, "all cars are going to have a defect no matter what year it is." That sounded to me like they knowingly sell cars with problems and hope buyers won't find out until later.
When I told the manager that I had taken the car to get a state emissions retest -- just to double-check -- he questioned why I would even bother. That felt incredibly shady. Sure enough, when I went to a legitimate state emissions facility, the car failed again. I don't know how they got it to pass the first time, but clearly something isn't right.
I've owned multiple cars from other dealerships over the years and never had an experience like this. Booth Motors is the only dealership that gave me problems from the very beginning.
Eventually, the manager offered to cover the spark plug repair (which they assumed was the issue), but only if I signed a contract agreeing not to leave a review. That's extremely unprofessional. I refused to sign, paid for the repair myself -- and the issue still wasn't fixed, because the check engine light is still on after they repaired the spark plugs.
After bringing the car back again, they kept it for another two weeks and then told me it might be a coil or cable issue. At this point, I've spent more time dealing with this car and taking time off work than I've spent actually driving it. The manager continues to claim it's my responsibility, most of which were spent in their service department they also have a sticker in the car saying that they've done the oil change in the car, but that's wasn't true, and I had to do the oil change as well!
I also asked the manager if I could exchange the car, but he said I'd have to wait until the current issue is fixed so he can determine whether the car's value goes up or down. I then asked him if he was sure the problem was with the cable or the coils, as they had mentioned earlier, but all he said was, "I don't know -- it might fix it, or it might not." That left me very concerned about the dealership and the quality of work they put into their cars. We clearly had our disagreements, and the conversation went nowhere, as the manager kept insisting it might be the issue -- even though he originally told me it was the spark plugs. Now the story has changed. My problem with all of this is that I'm spending money on a car that was supposedly in good condition when I bought it, yet it's had issues from the start.
To top it off, the salesman Jesse was rude and dismissive when I returned the second time to discuss the issue acting like I wasn't even there. The entire experience felt disrespectful and, frankly discriminatory.
This dealership is not trustworthy. The car wasn't what they promised, the emissions situation is extremely suspicious, and their customer service is terrible. Avoid Booth Motors at all costs.
*Before the GM says anything about me not being in the system or not being the purchaser, I want to clarify that I wasn't the one who bought the car -- I'm the daughter of the person who made the purchase. I'm speaking on their behalf to make sure everything is clear.* read more