Words cannot express the fabulous customer service I recently experienced at Boston Harley Davidson's in Revere. A few weeks ago I stopped by merely to ask a question about buying a used Harley from a co worker. An hour later I bought a 1700 cc beauty. I last drove a dirt bike 55 years ago and remember the thrill I had driving my Kawi 90 thru the woods in NY. My salesperson Jordan was amazing. He listened to my needs, wasn't pushy and never bashed their competitors. Not only was he extremely knowledgeable and affable he let me come to my own decision. Obviously Jordan doesn't operate in a vacuum and the folks above and below him were consummate professionals. Although spring is months away before I'll ride my bike I can close my eyes and escape the cold imaging driving very carefully along the coast of New England. Nod nod, wink wink....the last sentence was to appease my wife, daughters and grandkids! read more

Knowledgeable employees should be in the correct department. They clearly have a flier stating regular priced hoodies buy 1 get 1 for 50% off Oct 1-31 yet Cassie is a parts employee working apparel and has no knowledge to honor. read more

I'd like to divide my review into two parts. The first half is dedicated to the Harley Davidson Riding Academy- just wow. These instructors genuinely care about you and want you to learn the safest techniques to gain to confidence to get on the road. I had the pleasure of learning from instructors Sheryl, Kris, Dan, and Mike. They were all welcoming, friendly, attentive, caring, and all around great people. You guys/ladies are AMAZING! I'd never ridden a bike before, and I left HD Riding Academy with the confidence to hit the showroom floor and purchase my first bike! Which leads me to the second half of this review- HD sales: What a smooth process, with no pressure at all. Kyle Hutton (Fit Specialist) greeted me upon arrival, and was able to show me a few options within my needs and my budget. Kyle was easy to talk to, friendly, and helped to make the buying process as smooth as can be. When it's time to size up and purchase a bigger bike, I won't hesitate to go through Kyle again. Robbie Cummings (Assistant Sales Manager) was able to meet me in the middle with the numbers and we ended up making a great deal. Did I mention no pressure? I was able to sleep on it and give them a call the next day with my decision, and the same numbers were honored. I usually dread walking into the finance office to sign the official paperwork in fear of being pressured to buy more than I can afford. Sean Walsh (Finance) was so easy to work with, it was truly a pleasure. I highly HIGHLY recommend this Harley Dealership, the customer service was top notch and I couldn't have asked for a better experience. read more

Boston Harley-Davidson - My new HD Iron Sportster 1200 - Motorcycle Dealers Near Me - Revere, Massachusetts

Boston Harley is a nice shop. Knowledgeable team and willing to help. Very nice collection of bikes and the service shop is reasonable

I've gotten two motorcycles from Boston Harley. Each time everyone that works there goes above and beyond to make sure that the customer is satisfied. From the sales department, down to the parts department.The sales manager is incredible. The sales representatives are knowledgeable and make you feel comfortable .I have the upmost respect for everybody that works there, I will never go to another Harley dealership. Great job guys read more

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I just recently purchased a used bike from Kyle Hutton and the team at Boston Harley. Absolutely Top Shelf group of people working there. Well worth the trip from Rhode Island to recieve that type of quality service. Will only be shopping at Boston Harley from now on. read more

Boston Harley-Davidson - 2013 Road glide - Motorcycle Dealers Near Me - Revere, Massachusetts

When I picked my motorcycle up from winter storage, they had clearly not done a safety check. My tire pressure was at 20 PSI, the brakes were spongy, and the battery had clearly not been charged at all over the winter. My bike broke down on the highway twenty minutes after I picked it up and it's now experiencing a myriad of electrical issues. I mentioned this to the service department and haven't received a response. They clearly don't care about non-Harley bikes and returned my motorcycle in dangerous condition. read more

Very prejudice!!! Made an appointment for riding academy months in advanced payed 400$ for a riding course to turn permit to license. The class was scheduled 6-30-12:30 am. I show up and the first thing that I hear is "WHERE ARE YOUR BOOTS" *In a very passive aggressive tone* "you definitely didn't schedule a tour huh" no help resolving my problem just bickering. This is a learning classes not a boot camp keep in mind I showed up 10 minutes early to ask about the required shoes. She Must have had a bad morning and didn't want to see me smiling and ready to ride at 6:30 in the morning while she has to be their holding a door open. read more

This review update is way over due... I brought in my Softail Deluxe into the service department to have them go over my entire bike. I had a small clutch issue and also to check my brakes. I dropped off my bike approximately at 11 am and bummed around the store for an hour or so then headed back to work. About 2 pm the same day I received a call from Boston Harley Davidson's Service Department at this point, I was dreding the call thinking I would have some huge expensive repair since my brakes were feeling funny and clutch had issues. I was amazed when the voice at the other end of the phone told me my bike was ready for pickup ???? Of course in astonishment I asked what they did. Apparently my brakes had sand residue which was causing the squeaking (guess I should expect that living on the beach?) and they also replaced my clutch cable. I asked how much and to my surprise I was told $81.00 These guys are the best!! I would recommend this shop to everyone. They are honest and straight forward. I am so happy that this is my local dealership. I give Boston Harley Davidson a Solid 5 Stars. read more

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Great service, friendly staff. If you want the right bike go see Joe ., he is very knowledgeable and will definitely understand your needs and wants, because at the end of the day it's about us. read more

Boston Harley-Davidson - My next 1 . 48 - Motorcycle Dealers Near Me - Revere, Massachusetts

Sheryl, Kris, Dan, and Mike are the Ride Academy instructors and they are absolutely phenomenal people and mentors. I had zero riding experience and wasn't sure what to expect having never been on a motorcycle before. Sheryl was extremely clear and helped me understand what I had to do because I was from out of state. The riding experience was wonderful, the coaches pushed each rider to perfect each skill and give feedback to each rider and individual attention on what could be improved. I look forward to purchasing a bike in the next two months and will recommend anyone interested in learning to ride go through Boston Harley Davidson. read more

I bought a used motorcycle from them paid cash for it I asked them if they had a chrome battery cover because mine fell off harley did not have it because my bike is 18 years old so the parts clerk said I'll check different options he told me that this particular place didn't have it he made me feel helpless when I got home went on JP cycles and they have it I do alot of business with them Boston harley lied to me saying they didn't have it other bad stuff has gone on as well if you want a friendly harley shop I recommend Monty's harley davidso read more

Everything about this place is awesome. Starting with the location itself, which is easy to get to and conveniently located on the outskirts of Boston! Upon entering, I was greeted by multiple staff members whom were friendly and personable. Through out my visit, I met Frank, Steve, and Anthony just to name a few- they were all extremely kind and approachable. They made my kids,mom and I feel right at home. Service department is awesome; Paul is the best!! The store itself is very impressive. It is large, clean, organized and stocked with great merchandise for the whole family. Women's clothing is especially awesome; I want everything! Great selection of clothing and accessories for all age groups. The bikes out on the the floor are beautiful. I'll be returning for sure! read more

Boston Harley-Davidson - Obsessed. - Motorcycle Dealers Near Me - Revere, Massachusetts

Absolutely zero stars for the service department. On May 30th I decided to bring my Iron 883 there for the inspection sticker and on the way to the dealership the check engine light came on and I wasn't able to use the left hand module anymore. When I got there a nice lady came and told me that the left hand module is gone and needed replacement. I choose to leave the bike there since the lady says that she'll give me a call on Tuesday June 2nd to let me know how much it'll cost and that the bike will be ready for pickup the next day. All good until no one called me on Tuesday and eventually I decided to make a call on Wednesday afternoon and I was told that they cannot track the order they placed but she'll call me on Thursday. Guess what: no one called until 5 PM and again I decided to call and see what's going on, same story and she will call me the next day, wanna guess: 5PM on Friday and no call, finally I make the call and try to be as nice as possible and I get the same story and the same lady says she'll call me the following Tuesday on June 9th and the bike should be ready by Wednesday. Another guess? NO Call. On Thursday at 5:15 PM I decided to call and the same nice lady on the phone doesn't even want to listen to what I have to say speaking over me and telling me the same story that they can't track the order they placed for the parts, I finally waited for her to finish her story and I told her that I plan to pick up my the next day fixed or no fixed and miraculously she puts me on hold while I was talking and when she's back she found the tracking order that will arrive the next day and she's making an appointment for my bike for the afternoon and the bike will be ready for Saturday. I never felt more disrespected and I surely blame myself for the patience I had. I'm just a small customer but that's no way to treat any customer. Very disappointed read more

Nothing but problems with this one way dealership. The service department installed bag gaurds and test road my bike and beat it with only 10 miles on it. When buying my new bike it took an hour and a half to finally get a price after they played every dirty dealership trick. Basically they think customers are morons and they treat them that way. I dont write reviews I had to do this one! I will never give these punks my money again. read more

Worst customer service experience, I am so disappointed, I called to ask about getting my bike inspection after i had just bought a bike there and the person who answered the phone was rude and didn't want to assist me and i had other issues during my sales experience i spoke to customer service representative about it and she said Manager would call me back after waiting to hear back for on things being resolved for over 1 month I called back and they passing buck and not taking ownership for my complaints and I didn't get everything resolved read more

Do not go here! Unless you like to get raped in every aspect of buying a bike! Bought a '18 street glide had it for 16 days and the motor blew up! Called Boston Harley on the side of the highway and they basically told me, tough shit we are busy right now! I got the bike towed there and they looked at it and then a day or two later told me I had to pay for the parts! I lost it and finally won! The guy in service told me the oil pump goes on the new 107's...... so, why didn't they tell me that when I bought it?? Why isn't there a recall?? And this is just another reason why Harley will be out of business in a decade! read more

Great attitude from everyone I interacted with at Boston Harley. Topher went above and beyond to help sort out some last minute issues with my group's bikes, which were shipped x-country to Boston HD ahead of our ride from Boston to Seattle. His communication before, during, and after the shipment was A+. I also spent some time in the store, and was helped with some accessory and clothing purchases by a couple of very friendly and accommodating ladies. It is clear that a customer-first attitude was present in all of my interactions with their staff. I would highly recommend this team, and especially Topher! read more

I had a disappointing experience after getting rear-ended on my Harley. Communication with the service department was extremely difficult. I was unable to speak with someone and get an update over the phone for days at a time. The whole repair process took about a month. They would not reach out to the insurance adjuster when the estimate went up and wanted me to pay out of pocket in the end, even though we had agreed otherwise in the beginning. Worst of all, when I got the bike back I went on vacation. After my return I noticed that the running lights were not working. The fuse kept blowing. After taking everything apart, I noticed that Boston Harley had pinched the wires of the rear fender tip light when they replaced it. This caused a short. Poor customer service and shoddy workmanship at Boston Harley Davidson. read more

Best Harley dealership in Ma. by far. A staff second to none. The entire experience made it worth the journey...

SCAM! SCAM! SCAM! SCAM! This place will NEVER GET ANOTHER PENNY from me,ever again. I EXPERIENCED A HARLEY DAVIDSON DEATH WOOBLE ON MY 08 ELECTRIGLIDE. I called service,brought bike in and was treated so poorly (by T)that I wanted to leave. They didn't want to talk about the HARLEY DAVIDSON DEATH WOOBLE until I asked them if they experienced the DEATH WOOBLE. Where upon they both said emphatically "oh yeah, no problem "! What a stupid thing to ask! I provided them a chance to minimize a very serious condition. The HARLEY DAVIDSON DEATH WOOBLE. I don't believe any service was performed on the bike. I do believe that they siphoned my tank. I know these are bold claims. However,i am an aircraft mechanic and i saw no evidence that any screws had been removed from the fairing. They even lost my keys! read more

I always have a nice experience here. Never "harassed" about buying anything. They always greet you with a smile and have always been polite and professional. read more

If i could give zero stars i would. Service department is the worst. i will drive to portland, ME next time to avoid these people. i should have known better b/c of all the horror stories i have heard about them screwing up bike's then charging for the repair. and they arent even nice about it! what a waste of time and money. if you want to pay alot of money to feel like a second class citizen then you will like it here. good luck. never again. i dont even want to own a harley after that experience. read more

My first time in this Harley store and its beautiful, everyone is friendly and helpful, and this place is beyond clean. Unfortunately I didn't purchase anything that day, but i will be back very soon. read more

This review is a long time coming ... but wanted to make sure I got it written! In September we were going to Boston with a group of motorcycle friends. Being from California we needed to rent a motorcycle for the trip. After many phone calls and speaking to the different rental agencies in the area, and feeling a little less than excited about my conversations, I called Boston HD and I ended up speaking to Star. She is A.M.A.Z.I.N.G. !! No Hassle, easy arrangements, we received exactly what was promised and then some! I cannot express how easy the process was. Star and her team were professional, friendly and a fun group to work with! If you need a rental ... talk to Boston HD! Thanks you guys! Hopefully we'll see you again this year! :) read more

Was almost tackled as soon as I walked in. Pressured to sit down and talk over bikes anywhere from 3 to 10 years old and 2,000 to 5,000 over priced. Had a sporty to trade in in amazing shape. Worth 4,800. They wanted to give me 1,100 tops. Lol. Got called by the salesman several times at home after I told him I wasn't interested At All in anything he had to say on the matter. This kid Matt was a huge persistent gnat. I repeatedly told him I would like to leave because it just won't work out. Held out my hand and said let's shake and end the conversation as gentlemen. Did not shake my hand and chased me into the service department and interrupted Bid Bob and my conversation. I finally had to call the GM Two separate times to get this clown to stop calling. I'm harassed every time I try to go to the parts counter or service. Forget they even exist is my advice. I bought a heritage from an awesome place in NH and am loving them and my softy. Avoid anything to do with this dealers or dealer group they are associated with! Sad. It seams like it could be a decent shop if not for over pricing and over pressuring and greedy little staff gnats. :( read more

Nice building, garage, and amenities. I even found the people polite and to the point. However, the service on repairs is absolutely horrible. I dropped off my bike for yearly routine service; oil and filter change, tune up, state inspection. They even charged me $110 for a "multi-point/safety" inspection. Fine, no problem, it means my life if a good mechanic can look over the bike and make sure everything is up to par before I take it back out on the road. I'll say that's worth $110,,,, if indeed it is done!!! I scheduled an appointment for that day, dropped it off, 5 hours later, they still haven't looked at the bike. I came back 1 1/2 hours later and it is ready to go. I pay my bill to include the $110 "multi-point" inspection. I am psyched, my bike is all set to ride for the season! I ride it back one mile to my office around the corner and decide to work for another 4 hours in the evening and get some paperwork done. I leave my office at 10 pm at night, tired and just want to get home to eat and go to bed. I jump on the bike, get on the highway, and BAM the bike dies as I am in traffic going 50-miles an hour! I am riding along and the bike is back-firing and then my odometer is going haywire. I couldn't get it past 3rd gear. Luckily, I was able to coast off to the first exit and safely find a dark parking lot to pull into. I was able to figure what was wrong by the back firing and odometer. Not enough back pressure and a short in the electrical circuitry. I was dead tired and only equipped with a leatherman multi-tool and an iPhone camera light. I found the problem, one of the spark plug cables was not even snapped into the spark plug! A good thing I paid for that tune up! I was able to wiggle my bare hands around a hot engine to reconnect the cable. The burns were minor to my hands. Then, using my little tool, I was able to disconnect the seat, go through all the fuses, only to discover that the negative wire cable to the battery was disconnected from the battery. Once again, I was able to maneuver my fingers and tighten the cable to the battery. After about a half hour of doing this and putting everything back together, I was able to get home and go to bed. I went in to Harley Davidson Boston the next day and spoke with the Assistant Service Supervisor Mike and Customer Rep Big Bob. I explained what happened. How do you charge people $110 for a multipoint inspection and then let a bike go out the door with unconnected cables?! I could have gotten killed on the highway when the bike just died like that! Was the bike even looked at at all?! What did I pay $110 for? What about the tune-up that I paid another $100 for?! The cables weren't even properly connected?! Bottom line, forget the money and cost, how does a mechanic let a bike go out the door like that. It could have gotten someone killed!! They didn't offer me any refund or anything, and just said, "Sorry." I really don't want anything, except for other bikers to be cautious about pulling your bike from that garage. Check everything before you ride, BECAUSE THEY DON'T! You can bet, I will never do any business ever, with that dealership. I LIKE RIDING and BEING ALIVE! read more

Purchased a street glide this past week from BH. I had a great time working with their whole staff. Bill helped find the right bike for my needs. He took the time to explain all the options of the bike I was interested in. Once we settled on which bike I liked we worked with Matty and their GM Kenny to get a deal that would work for me. Their team was fast and had a deal made for me right away. I would definitely recommend coming down here if you're looking for anything Harley. Shout out to Pete and Carlos as well! read more

Thank you so much to Sully and Jerrica for such a great experience. They were so quick to help, happy and extremely knowledgeable. Thank you guys! And everyone working there we loved you....we'll be back! read more

Great dealership with a nice selection of new and pre-owned bikes. Ask for Frank he's great and is willing to work with you so you can get yourself in the wind! read more

They have kept my Harley in their repair shop with phoney, b.s. updates from their service team since early September. First, they claimed the insurance company wouldn't pay them. That was not true. Then they claimed that they needed to adjust the quote, Geico paid them for that too, still no bike. Now every time I've called it's "this one part isn't available right now". They promise to call back with an update and expected completion for the repair but never do. This has been going on for almost 3 MONTHS. No work has been done on the bike as far as I know. They are a complete fraud. I am currently weighing my options just to get my motorcycle back and a refund for all the money the insurance company has paid them. Now that the weather is no longer good, I have to find a truck to tow the bike 70 miles away. If it ever gets repaired. Stay away from them at all costs. The only positive reviews here are likely from the employees. read more

I purchased a 2011 Fatboy Lo from Boston Harley and had an issue with the digital clock not setting right on the odometer. I brought it in to get fixed while still under warranty a month later. A few days later The General Manager of the store called me to tell me that unfortunately the miles on the odometer(12,000) was not the same on the bikes computer(31,000). I couldn't believe it!! The GM (Dan) said he wanted to make things right for selling me a bike that had been tampered with by the previous owner and to stop by at my earliest convenience. I stopped by the next day and they swopped my 2011 with 31,000 miles for a 2013 with 4,000 miles no questions asked for the same payment. I'm glad they stepped up to the plate and took care of the problem. They could have never said anything and I would have never known. I have bought three bikes from them including the one with the tampered odometer and I will keep going back!! read more

Boston Harley-Davidson - Motorcycle Dealers Near Me - Revere, Massachusetts

I am nothing but happy with my SG and if I ever decide to purchase again or trade it will only be at BOSTON HARLEY!! Thank You for my first Harley Buying experience. read more

I've visited Boston H-D several times both with my children and solo. Always a warm and inviting atmosphere without feeling any pressure to buy. I'm always encouraged to sit on as many bikes as i want. They definitely answer all questions and enjoy educating. Super nice folks. read more

I am incredibly impressed with Boston Harley Davidson! I needed to rent a motorcycle for international guests visiting in Boston. I know nothing about motorcycles, but every time I called Boston Harley Davidson they were patient, understanding, and helpful. They took time to explain the various options for insurance and helped me to understand the rental process to make it easier for my guests to select a motorcycle to rent. When I took our guest to Boston Harley Davidson to pick up the bike I was blown away. The shop is immaculately clean - even the service area is spotless. All of the bikes are clean, polished, and shiny. It would be worth the trip just to wander around the showroom and look at the bikes. My guests were very happy with the motorcycle they rented. It was well-kept, and rode well. The staff were helpful every step of the way. The day that we made the initial reservation ended up being rainy. They let us postpone for a day without batting an eye, or making it a big deal at all. My guests had a great experience, and had great praise for the way Americans conduct business. Thanks Boston Harley Davidson! read more

Great place. Very friendly. Good services on bikes. Used and new bikes. Gotta pay toll if coming from south. See u there.

If I could give 0 stars I would. This Dealership sold me passenger footpegs and footpeg mounts cost $310 total seemed pretty expensive. Got them home and surprise! no hardware necessary to install them. Strike one. Found aftermarket pegs and mounts for $60.00 on Amazon while looking for the necessary hardware parts they didn't give me. Strike two. I bring the $310 parts back and they won't take the footpeg mounts back because they got scuffed of the floor when I tried to install them but couldn't because they didn't give me the correct parts. Strike three!! Don't buy anything here they are just trying to rip you off! read more

I had the best experience with Harley Davidson of Boston! I needed to get some shirts with the Boston location on the back. I was informed they were not sold online and needed to be purchased in the store. I am from Los Angeles, Ca. , so that is not an easy task! Angela at HD Boston emailed me pictures of some of the shirts and I was able to have them shipped! Thank you, Angela for giving me such great customer service from so far away! read more

I cannot say enough about the hard-working crew at Boston HD. I can tell you that I bought my bike from Frank Anzalone, and when I buy my next it will be from Boston HD. Last year I lost a bracelet in the parking lot before heading out for a ride. The bracelet was expensive and had sentimental value. The next time I stopped by the dealership someone asked me if I had lost a bracelet and it was safe and sound in the Business Manager's office where warranties and such are purchased. Thanks, Sean Walsh! I left a major credit card in the card reader in Women's apparel department today ( I can hear my sweet mother's voice, "You'd lose your head if it wasn't attached". In self-defense, I ride as much as I can and often stop by Boston HD to meet up with the Boston HOG Group - the best group on the planet! Karima from clothing called me to let me know that my credit card was there, and it would be at the register the next time I stopped in. I've met some wonderful people since purchasing my bike at Boston HD. Took the riding course there - and they handled all the pain in the ass paperwork from the registry. My bike is serviced there, or at one of the sister stores at Seacoast or Rochester. Priority maintenance is the way to go. Free pickup and loaner, if needed. Go check them out. They'll treat you kindly. If you're thinking about buying, go ahead - and hurry up- we're riding! read more

My boyfriend and I stopped in there on a whim to avoid traffic. Cheryl was so nice. We ended up seeing a bike we just had to have and next thing you know we are the proud owners of a new bike to us. All the staff was so friendly and helpful. Will definitely recommend to others read more