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    Eastern Cycle Ducati

    3.7 (3 reviews)
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    18 years ago

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    7 years ago

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    15 years ago

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    Cycles 128 - Hoping to close on and ride this 2003 Honda VT600C Shadow VLX with under 5k miles off the lot today! Hoping it will be a good purchase.

    Cycles 128

    (105 reviews)

    I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

    Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

    Ducati Boston - Riverside Motorsports

    Ducati Boston - Riverside Motorsports

    (35 reviews)

    I brought my motorcycle here after an accident. My insurance adjuster confirmed there was about…read more$3,000 in damage, but when I tried to transfer my bike to another repair shop, this place refused to release it unless I gave them 10% of the insurance check first. That is not normal or ethical -- they hadn't done any repairs, and I never authorized them to start work. They were basically holding my bike hostage until I paid them. Insurance confirmed that no payment should be made directly to the shop unless work is completed or authorized. This kind of behavior feels shady and unprofessional. A reputable shop should release your vehicle and provide a written estimate without extortion tactics. If you're dealing with an insurance claim, go somewhere else that respects your rights and communicates honestly.

    Spent $800 on repairs and the bike won't even start anymore. These guys USED to be my favorite…read morelocal shop. They used to be reasonable and helpful. Now it's all about money and their "$2 million shop". I declined an oil change and annual service on my latest repairs so they sent me home with a bike that has an electrical problem I cannot resolve and won't start. They didn't even check if the bike is rideable and just gave it back to me. I'm stuck with dead bike. I know it's their fault because I had this bike in great mechanical condition, in storage. It was brought to them and they flushed the gas tank and now I have a pinched or frayed wire somewhere under the tank that causes my bike to not be able to start. Completely their fault and they wouldn't admit it. They're now doing shady business: They'll tell you they will do an appraisal for $180 and you can pick and choose what you want done/repaired. I chose not to do the power wash. They said that was mandatory because the bike was too dirty? So why was it offered as an optional service initially? Shady, greedy.

    Eastern Cycle Ducati - motorcycledealers - Updated May 2026

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