I cannot express enough how much I am grateful for this shop, my Evo would be dead if it wasn't for…read moreDave. Every part that I need he always has for my bike, and if he doesn't have it he can always get it in a few days. Price for parts is always good. His service is 10 times better than any Harley dealership I've been too so far. I never walk out disappointed, and I can ride this summer thanks to him.

I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

A real nice shop with very down to earth prices and much easier to deal with than the snakes at…read morebigger bike dealers I visited. I feel Rick has been doing this a long time and is very knowledgeable about his craft. He is friendly and always willing to help and answer questions. I purchased a Triumph there last year and am having some service done on another bike now. I'm really glad I found this place. Mike

Are super friendly, quick easy in and out for a sticker?…read moreAnything you need their knowledgeable in snowmobile motorcycle, etc.

Last year on Thanksgiving weekend I was in an accident with my Dyna Wide Glide. I turned to a few…read moremotorcycle groups on Facebook in search of a shop to bring my bike back to life. The response was overwhelmingly for Boyd Cycles. I emailed Boyd Cycles to explain my situation and was contacted by Ron quite promptly. From day 1 Ron was friendly, informative and outgoing through the entire process. Ron arranged to get my bike moved from the shop that towed it to his shop and helped me through the insurance process. Ron started our communications asking how I was doing and asking me the details of what happened, this was way more than even my insurance company did and that went a long way with me. Ron kept me up to date the entire time my bike was in the shop, he would bring me into the garage to show me the repairs as they moved along and asked me for input as the process moved along to make sure the right parts were ordered and everything was in the same place as I remembered it. Ron would also spend all the time I needed answering my questions and explaining things. I never felt rushed or like I was just another payday for Boyd Cycle. Boyd Cycle went above and beyond for me and my bike. On top of the repairs, they also changed my plugs, fluids, and made sure my bike was ready for the season. Without a doubt, this is the type of service you would not see in the bigger shops and it's this extra mile that has cemented the fact that Boyd Cycles is now my shop of choice going forth to care of my bike and make sure she's on the road for years to come. I cannot recommend Boyd Cycles enough for anything you need for your baby!

Guys They just don't do motorcycles !!!!!!!!!!!!! I brought my new ram in for a spray in bed liner…read more. A month later I tried to do an electrical install myself "didn't go well lol" I stopped by and talked with Phil, and he fixed it on the spot NO CHARGE ............ who does that anymore ?????? I will bring my truck there every time I can . These guys are honest , more than fair , friendly and experts ask about what they can do for your truck !!!!!!!!!!!!! Dan J

I bought a 2014 Ducati Monster 796 from Chris at Riverside about 2 weeks ago. I love the bike. I…read moremean I never want to get off of it. But when I noticed that my license plate went missing a week after I got it, it ended up in the shed. With no time in my busy schedule to get to the dmv to sort it out, my nightly rides had come to an end. I had short time left in the season, and the good riding days were wasting away. I called Chris and whined. He was on it immediately. Got me a new plate within 24 hours and even came out and met me near my house to get it to me. Top notch, knowledgable staff, only the best product. I really see no reason to ever go anywhere else to purchase a motorcycle.

I brought my motorcycle here after an accident. My insurance adjuster confirmed there was about…read more$3,000 in damage, but when I tried to transfer my bike to another repair shop, this place refused to release it unless I gave them 10% of the insurance check first. That is not normal or ethical -- they hadn't done any repairs, and I never authorized them to start work. They were basically holding my bike hostage until I paid them. Insurance confirmed that no payment should be made directly to the shop unless work is completed or authorized. This kind of behavior feels shady and unprofessional. A reputable shop should release your vehicle and provide a written estimate without extortion tactics. If you're dealing with an insurance claim, go somewhere else that respects your rights and communicates honestly.

Called them because my motorcycle wouldn't start. I was able to schedule a diagnostic appointment…read moreonline very promptly. I wasn't sure who to take the bike to, because mine is made by Genuine Scooters and most bike shops aren't familiar with it. However, being a scooter shop they recognized the bike immediately. They towed it back to the shop immediately and had it fixed within a day. Very prompt, pleasant to deal with and easy to get ahold of.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

Jimmy in service is THE MAN (mgmt - give him a raise!!!) I know cars inside out and upside down but…read morerecently bought my first starter bike, an older fixer upper. Found myself in need of some (I thought) simple hardware that was ****ing impossible to find at any auto parts or hardware stores, so I finally took the L and battled traffic over to the dealership thinking they'd have bins of them on deck......... but ALSO NOPE lol. Everyone I encountered at GBMS was fantastic, from the person who answered the phone initially to the techs I chatted with on my way out. But Jimmy specifically went above and beyond searching the whole place until he finally came up with exactly what I needed, plus was super professional, knowledgable, and just friendly in general (even to my dog!). Really saved the day and my sanity, can't thank you enough!! See you guys soon, hopefully on 2 wheels next time :) - Moose & Dolly Parton

If I could give zero stars I would. I went into the GBM store and spoke to a gentleman at the sales…read moredepartment where I placed an order for a copper crush washer that cost me $10 and should have only been a few cents. This it not my only problem, the gentleman who I spoke to said his sister owned a motorcycle shop in revere and that he would be going to pick the washer up Saturday after they closed and would be bringing it in Tuesday morning when they opened back up. I called Tuesday morning and now they are telling me I never placed the order and then when they finally located the order they said that it will not be in for another 2 weeks because the gentleman who I spoke to who said he would personally pick up my part that I ordered "forgot" he was going on vacation and will not be back for another 2 weeks

I knew him very well. He was a liar and a cheat. Back in 1993 he took out ads in Shotgun News…read moreselling AR-10 lower receivers that he was going to manufacture for $750.00. He wanted $375.00 up front that myself and others gave him. And then he never made the receivers nor returned the deposit. Look him up onn" The Ripoff Report". Total scumbag.

Great service, great deals on used cars and owner is very friendly and honest! Will definitely buy…read morefrom him again

This place was wicked easy to buy from…read more They communicated well and were responsive, their price was good, and the owner seemed like a great guy. Nice show room with a lot of options. I hope to be a repeat customer.

Was told radiator flush was going to be 1 hour plus antifreeze, week later not done yet . After…read morebike was there 2 weeks went and they showed me bike apart and was told now labor is 2 hours . Later that day got call bike was ready , but now 3 hours @$125 hour . Advise always get written estimate no matter where you go .