I cannot express enough how much I am grateful for this shop, my Evo would be dead if it wasn't for…read moreDave. Every part that I need he always has for my bike, and if he doesn't have it he can always get it in a few days. Price for parts is always good. His service is 10 times better than any Harley dealership I've been too so far. I never walk out disappointed, and I can ride this summer thanks to him.

I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

Are super friendly, quick easy in and out for a sticker?…read moreAnything you need their knowledgeable in snowmobile motorcycle, etc.

I went to this shop for the first time to have my state inspection. While there, I discussed my…read moreneed t have some handlebar risers installed. The shop owner scheduled my appointment and performed the work expertly and at a reasonable rate. I would highly recommend this shop to all riders in need of service.

Guys They just don't do motorcycles !!!!!!!!!!!!! I brought my new ram in for a spray in bed liner…read more. A month later I tried to do an electrical install myself "didn't go well lol" I stopped by and talked with Phil, and he fixed it on the spot NO CHARGE ............ who does that anymore ?????? I will bring my truck there every time I can . These guys are honest , more than fair , friendly and experts ask about what they can do for your truck !!!!!!!!!!!!! Dan J

Discontinued having my Harley serviced by Boyd Cycles because each time it was serviced there the…read morebike was damaged by their technicians, three times.. The final draw was when the clutch cable was adjusted after they installed new handlebars. After the cable naturally stretched after the handlebars were installed I dropped it off for tightening. I picked up the bike and upon bringing the bike home I noticed it looked like a pit bull had chewed on the cable. Naturally I called to point this out to which the owner said I brought it to them like that. A lie! He said to bring it in and he will fix it, no thanks my bike has had enough damage to it from hacks. I paid the HD dealer to replace it out of my own pocket instead of accepting a Boyd Cycle fix.

I brought my motorcycle here after an accident. My insurance adjuster confirmed there was about…read more$3,000 in damage, but when I tried to transfer my bike to another repair shop, this place refused to release it unless I gave them 10% of the insurance check first. That is not normal or ethical -- they hadn't done any repairs, and I never authorized them to start work. They were basically holding my bike hostage until I paid them. Insurance confirmed that no payment should be made directly to the shop unless work is completed or authorized. This kind of behavior feels shady and unprofessional. A reputable shop should release your vehicle and provide a written estimate without extortion tactics. If you're dealing with an insurance claim, go somewhere else that respects your rights and communicates honestly.

Spent $800 on repairs and the bike won't even start anymore. These guys USED to be my favorite…read morelocal shop. They used to be reasonable and helpful. Now it's all about money and their "$2 million shop". I declined an oil change and annual service on my latest repairs so they sent me home with a bike that has an electrical problem I cannot resolve and won't start. They didn't even check if the bike is rideable and just gave it back to me. I'm stuck with dead bike. I know it's their fault because I had this bike in great mechanical condition, in storage. It was brought to them and they flushed the gas tank and now I have a pinched or frayed wire somewhere under the tank that causes my bike to not be able to start. Completely their fault and they wouldn't admit it. They're now doing shady business: They'll tell you they will do an appraisal for $180 and you can pick and choose what you want done/repaired. I chose not to do the power wash. They said that was mandatory because the bike was too dirty? So why was it offered as an optional service initially? Shady, greedy.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

Jimmy in service is THE MAN (mgmt - give him a raise!!!) I know cars inside out and upside down but…read morerecently bought my first starter bike, an older fixer upper. Found myself in need of some (I thought) simple hardware that was ****ing impossible to find at any auto parts or hardware stores, so I finally took the L and battled traffic over to the dealership thinking they'd have bins of them on deck......... but ALSO NOPE lol. Everyone I encountered at GBMS was fantastic, from the person who answered the phone initially to the techs I chatted with on my way out. But Jimmy specifically went above and beyond searching the whole place until he finally came up with exactly what I needed, plus was super professional, knowledgable, and just friendly in general (even to my dog!). Really saved the day and my sanity, can't thank you enough!! See you guys soon, hopefully on 2 wheels next time :) - Moose & Dolly Parton

They have everything you need. Lots of options and helpful customer service. My go to placeread more

Great service, great deals on used cars and owner is very friendly and honest! Will definitely buy…read morefrom him again

Great place to get a good US service rifle and other historical pieces. Harry knows his stuff, and…read moreis the best gunsmith in the region.

Was told radiator flush was going to be 1 hour plus antifreeze, week later not done yet . After…read morebike was there 2 weeks went and they showed me bike apart and was told now labor is 2 hours . Later that day got call bike was ready , but now 3 hours @$125 hour . Advise always get written estimate no matter where you go .

I bought my motorcycle and some of my gear from them, and I brought my bike back there for it's…read morefirst service. I highly recommend.