This is a solid shop that stands by their work. Friendly and professional. Highly recommend.read more

This shop is a waste of time. I went there with a bike and a tire in hand. ask if there was any way…read moreto get this bike done by a certain date. the young guy told me he would make it happen. i called every day making sure they were in track. ever day i called i got the same answer, we never touched your bike. when the day before i needed it came around i called and told him if its not going to be done then i need to pick it up. he explained to me it will be done and ready by morning. the following day came (my deadline) and he still never even touched my bike. i went there took my bike and my tire because i refuse to ever give them work. don't bother bother coming here. i know a few people who have tried this place whether it was for their bike or a snowmobile and they all had a very similar experience.

Had my snowblower picked up because I thought a bearing was gone. They diagnosed the issue to…read moreessentially be normal (at slow idle) and didn't charge me for the diagnosis and dropped it back off to me for free the very next day! Thank you to Ryan in service and Erik (mechanic).

Mgt is mean charged refused me for help. $2300 for suzuki 250 complete bottom/top end rebuild. They…read moregot it running. BUT later find out left hand case originally JBWelded from cracked open from front sprocket eject exposing internal. They didnt even replace the case. Doubt they even did top end. Profusely leaks coolant now too. Someone did this hack job but guarded by aggressive sales mgt. Very hurt by this. Other service/sales was worse. I wont even engage them I think its mafia.

Used them for breaks and inspection for the 1st time recently. My last place stopped answering the…read morephone so I needed a new place. I dripped it off, they gave me a price, I gave them the green light and they did it the next day. Fast and easy to work with. Will use them again. Thanks

I dumped my Electra Glide is was bad. Chop Shop made it like new again…read more I have had other work done there as well . I can definetly trust them with the work . Highly recomend. Tim, Mason NH

Staff was helpful, clear, up front and easy to work with…read more The selection of bikes was great, though I knew exactly what I wanted before walking in. They were helpful about helping me select gear without pushing anything specific.

don't bother trying to ask them about buying a bike, they'll say it's available and then sell it…read moreand say nothing about it so when you call or go back it won't be there wish i could give zero stars, especially since none of the people who work there give a shit about their customers or potential customer

Have serviced 4 and purchased 3 bikes over the last 9 years from moms Manchester. THey do make…read moremistakes. Suggestion check invoice carefully before paying. Check actual work performed. If problems the management and some employees have been very good at resolving issues. During Covid and during Moms rapid expansion it appears to me that it has created internal problems within. I hope they can overcome and improve.

My Son bought an Indian Scout there, lost the one key they gave him…read more Called and spoke to Brandon, super helpful. Was told the key code would be on the bill of sale and it would be easy to make a key with the code, it was not. Pulled the ignition and brought it to Moms to see what they could do, saw some guy in parts who was basically NO help. Bought a key blank for $32!!! ( $10 on Amazon ) so I could get a locksmith to make a key. In addition they set him up with some credit card financing at 26% interest, how does that even happen? I would not recommend this place.

I ordered a small but important (to me) part through their website. I received e-mail confirmation…read moreof my order and the following day e-mail confirmation that I could come in to purchase and pick up my item. My item was waiting for me. The person behind the counter was very helpful. I hadn't been to this store since it opened and I worked in the area. I took a look around and will be back in the Spring for new summer gear.

Couldn't be happier with the in-store experience getting my Cardo wireless system installed in my…read morenew helmet. After ordering online and double checking by phone re (free!) install service I was greeted by Stephanie (sp) who not only remembered my call but immediately identified the unique requirements for installation in my new Arai lid. After an assist from the equally knowledgeable Kelly (sp) and another teammate behind the scenes, my system was gtg a short time later. This is my second time buying and installing a Cardo system via Cycle Gear and I couldn't be happier with the online/in-store experience. Kudos for hiring real motorcycling enthusiasts who also excel at customer service. I'll be back!

Buyer Beware, Liars and Scammers I saw an engine on eBay for…read moremy VT1100 Honda in April 2024 and contacted Ricks Motorcycle to confirm the 1998 model would fit my 1995 model bike prior to purchasing the engine. I was told the engine would work for my bike by Sara, and I purchased the engine direct without going through eBay (big mistake). Once I received the engine, I delivered it to my mechanic who immediately pulled the spark plugs and found they were severely oil fouled. I contacted Sara and was told by owner (Bill) to run a compression test. My mechanic ran a compression test and leak down and the engine failed both tests. I contacted them and even sent video of leak down test; you could easily hear air blowing out the crankcase in the video. I was then told to prep engine for return, which I did promptly. That was early June 2024. Engine sat in my driveway awaiting freight carrier and now its end of September. I kept calling and leaving messages over several months and nobody returned my calls. In my last brief conversation with Sara in August 2024, she told me they have been trying to switch freight carriers and this is why nobody has been in touch. It's been more than a month since my last conversation and I have tried to call them several more times with no response. Engine is now at the junk yard where it belongs.

Rick's is the best! All ways there to help . Answer any questions you have, they know more about…read morehow my bikes running then I do. Prices are good workmanship is great, the staff is Great. I recommend them to everyone.

March 28 2026. Went to Cycle World in Woburn.MA, I was acknowledged for being a customer as soon…read moreas me and my wife walked in. And as soon as the SP finished with a customer he asked what was I looking for and he helped us right away. Pointing out the different helmets and gear that he suggested I look at. I say all in all I will more likely be going back to shop there even though there 60 miles away.

I did have a issue with a helmet purchase. I did not notice this issue until at home. Their…read morecustomer service handled my concern well and I returned the product for full refund. There may be a negative review posted but the issue was resolved. Thank you Cycle Gear

Our longtime supplier of tires. Great customer service & knowledgeable staff. Ancient and workable…read morefacilities. It's the people that count there!!

I purchased 4 new and expensive tires. When I was required to go elsewhere to get alignment I…read morelearned that they screwed up two of my sensors wheels.I was getting the wrong readings at two of the wheels. When informing the VP about the screw up he used the excuse that they never put the wheels back at the same location. He explained that it is so busy at times that the sales staff forgets to recalibrate the sensors Not only that but he was very rude during his reply . This makes me wonder whether they care at all about anyone doing business with them. I previously thought they were the best, but now I don't know what I should do in the future.