I stopped at the Concord, NH Auto Zone this morning at around 9:30 or 9:45 am. I am being specific…read morebecause I forgot to get the name of the helpful person that assisted me. I thought the time frame may help for management to know who was working this morning. Earlier, when cleaning snow off my windshield, I bumped my windshield wiper with my snow broom. The wiper blade broke and a part fell off. I saw a colleague at work too, clearing snow and asked him for help. He had a look and said the wiper was broken and I needed a new one. I ended up at Auto Zone right after this. The man that helped me was having a look at the part I brought in and then I also handed him a smaller piece that had come off. Immediately he took the small piece I gave him and he was able to connect it to the other piece. He said, you don't need a new wiper blade. He then walked me to my car and reattached the piece to the wiper part. I asked if I owned him any money for his help and he smiled and said no and to have a great day. I sure wish I had asked his name. I am very happy for the kind, helpful and courteous service that I received from the Fort Eddy Rd. location. His kindness and great customer service made my day. And he did not have to be honest. He could have easily sold me a new windshield wiper. Thanks for your honestly and great manners and outstanding customer service.

We needed a battery replaced and were unsure of the specifications the vehicle required. Sabastian…read morehelped us determine what we needed based upon our budget and wants. He then proceeded to install the battery for us while helping me understand all that automotive jazz. It was fun, a learning experience, and a 1000% positive atmosphere. Would recommend. Thank you!

The GM at this store helped me with some car trouble. Great price on the stuff I bought. Very happy…read morewith this store!

Great people. Been going there for years. Parts quality is good but pricey. Better off to buy…read morestarter and alternators else where. I think there made at the same place as autozone. Exact markings and what not on the old autozone units as the new sanel ones.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that immediately goes for him to say that? Just wanted put that out there. Kept my mouth shut, apologized, and just left. Only person I dealt with, so do not know how anyone else is in the office, but this happened today.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that qualifies him to say that? Just wanted to say that. I do hope ya boss looks at this, and when a person makes a mistake this Is how ya treat him. Happy new year!

Zoe tried to reject my return of a $9 shoe spring tool because it had grease on it. They sold me…read morethe wrong size, even after showing them they come packaged with grease to prevent rusting in package. Would have gladly exchanged for the correct size. Plenty of other places in town to get parts and tools from.

Pshhhh!!!! Where the No Star Button? Couldn't believe that this is how people choose to run a…read morebusiness. The fact that I bought most of the stuff for my Engine there (starter, distributor,alternator, belts and pretty much everything to other than the long block I bought from LKQ. Now I know it was done last year but since then bought a new car and this one got parked after 8-10,000 miles put on. So a few weeks I decided to put it back on road and yes it was sitting for a while so I knew i needed a new battery. So I did just that went down bought a battery, even let them up sell me into the gold one. I put it in, drove away. Next day, I noticed my battery light was coming on and off so I said "Man, that alternator bad already" so I parked it cause I did t want to get stranded. I then found a alternator cheaper online and ordered it cause I had time to wait and this is my second car so it's fine. So now I installed the new alternator and jump start it and pull cables..... Dead Car.. I then tried to leave cables on for a few extra mins this time and then removed.... Still dead!!!! So now I bring battery back and I get the run around about it could be the old components that killed it and we need to charge it so you'll have to come back in 3 hrs. Now when I called about the battery before I left he said bring it down and he can check the voltage and it was below 6volts. The battery comes with a warranty and it's dead in two weeks and now there trying to tell me that I'm stuck with a battery that potentially has a dead cell and nothing they can do. Well if this is the way things are handled here you might as well save your time stopping and go to a different Auto Part store to get what you need and also to have that feeling of support from the place your buying your parts from. There totally on a power trip over there and don't recommend visiting that store if you have any other issue beside handing over your money.

Went to O'Reilly today to buy a cabin and engine air filter. Talking with Chris in Concord, NH…read morelocation and he tested my alternator and battery. He gave me recommendations for a new battery and mentioned when I had the budget to replace it because its pretty much dead.... No pressure to purchase. So I picked the middle battery with a 3 year warranty and Chris installed it for me. 10 minutes from walking in the store to driving out of the parking lot. Great customer service!! Thank you so much! I'll be back for my motorcycle battery.

I couldn't get over how great all the employees were there. I called them looking for a water pump…read morefor an old Jaguar on a Sunday morning. They had to source all of the parts needed to complete the job from their warehouse, but still had everything ready for pickup at the store by 2:30. If they can get Jaguar parts that quickly to the store, everyone reading this with more conventional car makes should definitely be buying parts here. Ron

Ok this is from my husband/ he says quick delivery and great quality. We always choose sanel. Thank…read moreyou!

I went to Sanels today on South Main St. in Concord. I needed a 0-ring for my log splitter…read more Knowing Sanel's has extensive knowledge in hydraulics I figured it was the place to go. The guy who helped me was Steve. Steve was about to go to lunch and he asked me if I needed help. I advised that he was going to lunch and I would wait. Steve said no you come first. I showed him my my owners manual on the o-ring and said "I'm probably going to embarrass myself but this is what I need." Steve said "yeah, I don't know much about that." But he did and said that to make me more at ease. Steve said I'll be right back. Steve got the o-rings I needed and was a great guy to work with. My future auto parts needs belong to Sanels because of Steve. Definitely an asset to this company. Thanks, Steve.

I miss NAPA auto parts. No issues with bond yet. I just prefer NAPA. I came in got my parts left…read more They work. The price was fine. Prompt service