Bought my 2026 V60 in 2025. Smooth, simple, nice people. First service today. Easy, great people…read morewent over everything, listened to my one concern, the Tech left notes in my form of addressing that concern. In, out and home. The Saleswoman who sold me my car, remembered me from a year ago, including my wife's heart attack. Took time to talk with me. She is now the Sales Manager! Thank you Cassie!

Update - January 2026: I am forced to update my original positive review. While the sales…read moreexperience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB.

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

I AM WRITING THIS REVIEW FOR CAPITAL CITY KIA new name of…read moreold Dan o'Brien This was a walk in car buying mission with a trade in that we knew we wouldn't have much equity in We were met by Brandon who was friendly enough for a sales man professional and well dressed We sat down went over our wants and needs which to my husband and I was a new lower priced basic no extras kinda car knowing that our car payment was going to be a bit on the higher end due to still owing on our other car We figured out a plan that worked for us with some rebates that were given for 2024 Kia forte LX As well as a buyout of our other vehicle and in-house financing We were told that we would be using Kia financing (which we had a bank that we had been financed through previous to this, but the interest rate was at 12% and they told us they could beat that 12% so we chose not to go with our bank and to go with their in-house financing) maybe a little naïve on our part but in actuality, they never really know until they run the figures everything's just an estimate So we get walked over to waiting area waiting for the manager, who's busy between there and the Subaru dealership for the next two hours we are told by Brandon oh they're just trying to get you a better finance rate oh they're just trying to get you a better finance rate and then about 20 minutes after coming over to me and telling me that about five times I get a credit alert They had done nine hard pull's on my credit. I approached the manager when I finally met with him about this and he was just telling me oh that standard procedure. We were just trying to get you a better interest rate, which is very excessive. Usually it's like a three or four pull's and you realize what the interest rate is if especially if they're not changing that much he said that they are gonna look at it all just the same, but it's my credit. I was never told that they were doing credit checks that much and I did authorize the first one. I knew that that was gonna happen maybe even two but to do nine credit pulls they stay on my report for three years and he's trying to explain to me it's not that big of a deal. Let me see how he liked it on his credit report nine times. That was my only issue with the dealership otherwise the manager himself was very nice very presentable. They got me what I needed. They got me what I wanted. They helped me dissolve my other vehicle which I didn't have much equity in so I appreciate them for all of that I'm just really disappointed in the credit report would I recommend And refer them? Yes I still would. It was just something I would be aware of walking in that they may run your report nine times.

Going against my better judgement I put a deposit down on a used car here. Actually, operating as…read moreCapital City Kia now. I had not liked the way the way the sales staff had operated but thought I could get past that. NOPE. The next day I canceled the deal and asked for my deposit back. Now almost a month later and still no refund. Do not trust them - run away, run away!

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

Emailed 114 Auto Salvage on a Sunday to check into junking my vehicle with a blown engine. I was…read moreshocked to get a text message that same day, on a Sunday, letting me know they would gladly come out Monday to pick up the vehicle! Monday had a couple of hiccups, so the schedule didn't work, but first thing Tuesday they contacted me and the tow driver let me know exactly when he would arrive. Met with him, went through the paperwork, they took away the vehicle! Easiest transaction and very satisfied! THANKS! KJD, North Andover, MA

I sold my vehicle today and it was the easiest transaction in my entire life. I got $2600 more than…read morewhat was offered by a local dealership that morning. The person I dealt with was extremely pleasant and efficient and bent over backwards to get us out as quickly as possible. I couldn't have been more pleased.

I ordered a car to be transferred to this dealership. The car was damaged in transit. I was not…read moreadvised of this, and had to call the dealership multiple times to get information. Somehow, my order was "not in the sales system", which the manager on duty used to excuse the lack of communication. Due to the damage, the car needed additional work, but the manager did not offer any price adjustment, any refund of the transfer fee- just the opportunity to "sell through" and pay the same sticker price and a loaner. I cannot imagine fumbling the process and the customer service any harder.

They did an awesome job as usual!! Great guys at a great price.. They got me right in and didn't…read moretry to up charge me for anything. Straightforward I like that!! Go see Gary a solid guy!!

You're out of your mind if you trust these crooks with your vehicle! They removed and dismantled my…read moretransmission BEFORE getting the authorization from the after market warranty. The warranty company would not cover the work because the transmission was still covered under the manufacturers warranty. Had they made the call before starting work, as required, I would have simply driven the vehicle a quarter-of-a- mile down the road to the Ram dealership. They violated NH Law by removing the transmission without a written estimate signed by me. After I informed them of the NH law requiring that document, they conveniently produced a written estimate with my forged signature. They held my vehicle hostage until I paid a ransom of $750.00. After which they did replace the transmission, but they made no repairs to it and didn't even change the transmission fluid filter. I have no idea how their Google Reviews are so good, but, I asked another customer I met in their office how it was going for him, his reply, not good!

Purchased my truck over a year ago, have had nothing but issues since driving off the lot. Salesman…read moreeven laughed at me on the phone when I called to tell them what a piece of garbage they sold me.

Really thought this was the place to buy my car. Customer…read moreservice was great on the phone and they said the Nissan Rogue I was interested in was good to go, no issues. Brought it to my mechanic and paid $150 to find out : rear brakes backing plates not in good shape, 1 missing, rusted transmission pan, needs new rear rotors and a broken exhaust manifold stud. I called Dave back and shock! And surprise! He had no idea but he would fix everything!! About $2000 worth of work quoted by my mechanic. Don't waste your time with these guys. They come on like it's all good, but they are liars.

I miss NAPA auto parts. No issues with bond yet. I just prefer NAPA. I came in got my parts left…read more They work. The price was fine. Prompt service