My husband and I have been through the stressful process of applying for finance to purchase a…read morevehicle when our credit wasn't so good. This time, we had no trade in, and limited funds for a down payment due to recent illness and missing work, but we needed a vehicle, so we were nudged online from Merchants in Hooksett, NH to come by. We were assured that it would be different there, but we were still hesitant. It was different. Right out of the gate we were greeted by a young salesman who wasn't pushy at all. He led us through each step without making us feel like any minute we'd be let down. Everyone in there treated us with complete respect. Especially, the salesman, Toby P. Signing papers was also a breeze with lots of help from the young man who went out of his way to make that process quick and simple for us. Not only was the experience of getting through the money process simple, honest, and stressless, but we drove out of there with the car we actually wanted to begin with. The cars there are clean and well maintained, many with very low mileage. I love my new car! I highly recommend this place! Thank you everyone there at Merchant Auto! Doris

absolute trash. sales dept looking to pray on people with no car knowledge and poor credit. They do…read moreNOT respect your time ! They Make you an appointment to come test drive a vehicle thats not even on there lot. ..Bait and switch , how about an older car thats a different brand with more milage? total flim flam. They deserve the terrible reputation they can't escape even with there lame radio comercials.

I bought a newer truck from them and not even 2 week later the vehicle started rough idling…read morehesitating to shift and over all the engine was not running right.

Well how about servicing the cars you sell used or not you guys are a total rip off waste of time…read moremy 82-year-old mother-in-law bought a car from you guys. You guys sold her a car she didn't even want and it's been nothing but problems then she has a problem with the rim. That's obviously causing a tire leak and she called you guys to see if you guys can order her a rim, but that's not something you guys do so much for loyalty and so much for standing by what you guys sell you guys are complete freaking joke. I would never buy a car from you I recommend anybody else who's thinking about buying used car from you remember, you don't service what you sell you guys are a pack of scumbags have a happy holiday just like you could Jackass at the service department said what a piece of crap

Worst dealership. Looked at vehicle on Tuesday, went back to buy on Wednesday, the next day! They…read moreraise the price 4K. Then acted like they could still sell me something else if not that one. Scammers! Don't go there!

Just bought a car from Merchant's. Robert Labrie was very…read morepersonable, helpful, and seemingly genuine. I wouldnt hesitate to work with him again. Also, Logan (finance guy....sorry, forgot the last name) was also very helpful, personable, and patient.

My second vehicle from here and couldn't have been any happier. They helped me get into my best…read morevehicle yet. Everyone treats you like family and the best selections for every type of driver. Stay away from big dealers, they scam every penny out of you. Best used dealer I've ever been to. Will go here for life.

Salesman represented vehicle to be a Sports Roadster. It was not…read more BUYER BEWARE. BAD BUSINESS

Terrible customer service. I went to look at a Mini Cooper with the hopes of being financed. I…read moretest drove it - it was decent so we went ahead and tried to get me approved on my own. Before we went through the process I told him (Mike) that I didn't have very good credit and that my mom might be able to co-sign. Mike urged me to try on my own. I hesitantly agreed and filled out the paper work. He suggested that I put a deposit down to hold onto the car; knowing that I more than likely wouldn't be approved for the loan on my own I asked if the $100 deposit was refundable. He said "yea of course, I'm not going to burn any bridges over $100". He also said that if I wasn't approved the money would be refunded. I went home and he called me the next business day and told me what I already knew, that I wasn't approved for the loan and to go ahead and ask my mom. I told him that my mom would either co-sign for a car or an apartment, I was not sure. I spoke with my mom and she wanted to think it over. A few days went by and Mike called me back and I told him that my mom would prefer to co-sign for an apartment rather than a vehicle but I would try to talk to her and see if I could sway her. Mike said okay and that was that. I called him back with no answer a few days later. It was the holidays so I am assuming he was out because of this, which is understandable. I then called him a week later and got an answer, he told me he was with a customer and would call me back in 15 minutes; he never did. After a few days from that point, I called him back to reconfirm that my mother would not do it, he said he remembered me telling him that and it was not a problem. I asked him if the $100 deposit would automatically post to me account and he said that the money was gone and was not going to be refunded. I was taken back since he had previously said he wasn't going to burn any bridges over $100 and said it was completely refundable. He than read a paper that I signed stating that it was not refundable, even though he had mentioned it verbally... both that he wasn't going to burn and bridges and that if i wasn't approved it would be refunded. It does say that any other agreement, verbally or written wouldn't be recognized, almost like he covers his behind so he can say one thing but put another in small writing. We spoke for about 30 minutes on the phone, I told him I couldn't believe he was risking his business reputation over $100. I told him that I was shocked that he was conducting business this way. When speaking to him about this situation it was like he was a different person. He was very rude and refused to work with me. All of this over $100. Mike at Goulet conducts bad business practices and does not keep his word.

I can't believe you put your business in the street over 100 dollars... Oh and you gave the…read moredealership a star:) five stars to you for being a Nitwit *****

Brought my Ford F-150 there had it dropped looks and drives beautiful I think everyone should go…read morethere can't ask for

Amati Auto Group is the GEM. I was very happy with my experience of buying my Toyota Highlander…read moreHybrid. Jayson was great. I cam he made the car ready for me and gave me the key and told to take as much time as I want to test the car. I tested and checked it inside and out. I came back and told him that everything was great except that I felt a couple of rotors and brake pads might have been worn out. He said he will definitely ask the mechanic to have look and do what they need to do. Nancie was amazing-walking me through all the hurdles of financing the purchase. Because of my mistake, she had to call the bank, insurance repeatedly and get everything done for me. Since I came out of NH state they got the plates for me in two days from RMV. When I came to pick up the car they installed 4 new rotors and pads. The car was clean and looked great. Cannot recommend enough this great business. Thanks, Nancies, Jayson, and Jordan and keep doing what you are doing. Sincerely, Very satisfied Customer

My sister received a lemon from this dealership. CONSUMER…read moreBEWARE! Within nine months of purchasing the vehicle, there have been numerous issues with promises to receive a call back which has only happened once, and that was when an attorney was brought into the situation. We will now be fighting this legally. These guys give used car salespeople a bad name.

I brought my car to Auto Ally today for a full detail and it came out AMAZING. My car isn't…read moreterribly old, but the interior hadn't had a good, deep clean since I bought it back in 2014. Lots of salt crust on the floor mats, dirt on the upholstery, a stain on the headliner from when I accidentally left the sunroof open in the rain, and general scuffs and grime. When I picked it up, it was so shiny that it looked brand new. The interior was so clean that I couldn't even find a speck of dust or dirt ANYWHERE. I dropped the car off at 8am and Ron, the owner, was kind enough to drive me to work down in Manchester.He said he could pick me up too, but my husband was available - but he was nice to offer anyway! The full detail cost $199.00, as advertised. I am extremely happy with their work and would happily recommend them to anyone. They do have packages for just interior or just exterior, so if you don't need a full detail, you can pick and choose. Definitely check them out!

Two days after my son picked up the Volvo station wagon we purchased from this place, the Check…read moreEngine light came on (he had driven about 250 miles after leaving the lot). Turns out it was a "Large Leak" in the EVAP system (according to the diagnostic test). Not only did Mike basically say, "Not my problem!" he had the following colorful remarks: "I'm gonna be TOTALLY HONEST WITH YOU. You got the wrong car. Your son wasn't even interested in this car - we can get him into something more modern - like a Camry." FOUR DAYS AFTER LEAVING THE LOT: "I'm not saying this [that the likely solution to the Check Engine light was a new gas cap] just to get you off the phone. Let me know what happens when you speak to the mechanic and we'll figure it out. I will always take your calls. we want you to be satisfied with your purchase." Nice! Promising! THE NEXT DAY (five days post-purchase): [In confrontational tone] "I'm not sending you a check [local mechanic estimated that the fix would cost $200]. If you think that's what's going to happen, that's never gonna happen. If that's where this is going, let me tell you right now, I will not send you a check." Aaaaaaand... there he is, the stereotypical used car dealer. (Note: I did not ask him for a check.) Me: "You're ok with the fact that two days after driving off the lot, the Check Engine light comes on and requires a repair?" Mike: "Yes I am. You should have gotten a warranty." (Warranty was never offered.) "I am not doing anything for you and I'm hanging up." Classy, huh? In summary, this place does not stand behind what it sells, and feels free to make disparaging commentary about your teenaged son if requested to make good on its representations. Guys like this are why "used car dealer" is shorthand for deception, sleaze and fraud.

TL;DR - Place is a lemon stand. My car had lots of unforeseen issues and repairs that are totaling…read moreup to over $3,000. That review by Frank S. understands my frustration with this place. Bought a 2007 Volvo XC90 with roughly 115k. It now has 130k. I recently brought it to the local Volvo mechanics and they have found roughly $2,000 worth of work that needs to be done. Front control arm bushing, upper torque mount, right front axel. Found out the little piece you pull to get the hood open was installed wrong.. The middle console is broken and I was told it would be replaced, which it wasnt. The oil drain plug was screwed in so tight that 2 shops were not able to get it out (the third, Volvo specialists, were able to get it out). I almost had to replace the oil pan. Normally I would have brought it to a mechanic to check first but there was a snow storm that day and I needed a car. I figured I was buying a quality vehicle. I would steer clear of this place.

Last thing I wanted to happen on my way to Vermont is to blow a tire on the highway, but there I…read morewas at 8:45 am on a Friday. I got the spare on (shout out to NH Safety Patrol) and I could not drive the rest of the trip to VT (and back to MA) on it. I called the first place, this location, that came up on my phone and I was told to come on in and they could get me up in running. I was out in an hour and consider myself lucky that my tire blew near civilization and this place, less than 5 miles from where I broke down.

Went in at 9 AM for tire change. It was done without an appointment. Everything was done with a…read moregood quality and didn't cost much what I liked about it is they do a tire change even though if you don't buy it from them.