My husband and I have been through the stressful process of applying for finance to purchase a…read morevehicle when our credit wasn't so good. This time, we had no trade in, and limited funds for a down payment due to recent illness and missing work, but we needed a vehicle, so we were nudged online from Merchants in Hooksett, NH to come by. We were assured that it would be different there, but we were still hesitant. It was different. Right out of the gate we were greeted by a young salesman who wasn't pushy at all. He led us through each step without making us feel like any minute we'd be let down. Everyone in there treated us with complete respect. Especially, the salesman, Toby P. Signing papers was also a breeze with lots of help from the young man who went out of his way to make that process quick and simple for us. Not only was the experience of getting through the money process simple, honest, and stressless, but we drove out of there with the car we actually wanted to begin with. The cars there are clean and well maintained, many with very low mileage. I love my new car! I highly recommend this place! Thank you everyone there at Merchant Auto! Doris

I got a car from these people and was told after a year they'd take it back and get me upgraded to…read morea better car, within that year the car they sold me was nothing but problems, it's a 2021 Mitsubishi outlander that had 30k on the odo, I had to replace the cat sensors, a O2 sensor inside the cabin, had to fix a transmission leak and now I have to fix the catalytic converter since they didn't have the decency to tell me it was a aftermarket part instead of a OEM. These people are some of the worst car dealership I've worked with, I think I even preferred Tim's truck Capitol or Dan o Brian.

I bought a newer truck from them and not even 2 week later the vehicle started rough idling…read morehesitating to shift and over all the engine was not running right.

Well how about servicing the cars you sell used or not you guys are a total rip off waste of time…read moremy 82-year-old mother-in-law bought a car from you guys. You guys sold her a car she didn't even want and it's been nothing but problems then she has a problem with the rim. That's obviously causing a tire leak and she called you guys to see if you guys can order her a rim, but that's not something you guys do so much for loyalty and so much for standing by what you guys sell you guys are complete freaking joke. I would never buy a car from you I recommend anybody else who's thinking about buying used car from you remember, you don't service what you sell you guys are a pack of scumbags have a happy holiday just like you could Jackass at the service department said what a piece of crap

Worst dealership. Looked at vehicle on Tuesday, went back to buy on Wednesday, the next day! They…read moreraise the price 4K. Then acted like they could still sell me something else if not that one. Scammers! Don't go there!

Just bought a car from Merchant's. Robert Labrie was very…read morepersonable, helpful, and seemingly genuine. I wouldnt hesitate to work with him again. Also, Logan (finance guy....sorry, forgot the last name) was also very helpful, personable, and patient.

My second vehicle from here and couldn't have been any happier. They helped me get into my best…read morevehicle yet. Everyone treats you like family and the best selections for every type of driver. Stay away from big dealers, they scam every penny out of you. Best used dealer I've ever been to. Will go here for life.

Salesman represented vehicle to be a Sports Roadster. It was not…read more BUYER BEWARE. BAD BUSINESS

I Bought a red 2010 Volkswagen Jetta here last year and had an overall good experience. The vehicle…read morehad incredibly low mileage for its age and I'm guessing it was a trade in for someone who barely drove it. Excellent condition and good luck so far (knock on wood) thanks mike!

We helped our son shop for a car and Mike was great to work with. Easy to work with, fair pricing,…read moreand gave us great confidence in our son's purchase.

Brought my Ford F-150 there had it dropped looks and drives beautiful I think everyone should go…read morethere can't ask for

I bought a 2016 Honda Accord Coupe from Amati 6 years ago. They took the time to get me approved…read morefor financing, didn't take a huge deposit from me and I drove out of there with my car in less than a week! Happy to say she is sitting in my driveway still purring like a kitten!! Absolutely a great buy! I would definitely purchase from them again! Thank you again Amati!!

My sister received a lemon from this dealership. CONSUMER…read moreBEWARE! Within nine months of purchasing the vehicle, there have been numerous issues with promises to receive a call back which has only happened once, and that was when an attorney was brought into the situation. We will now be fighting this legally. These guys give used car salespeople a bad name.

I brought my car to Auto Ally today for a full detail and it came out AMAZING. My car isn't…read moreterribly old, but the interior hadn't had a good, deep clean since I bought it back in 2014. Lots of salt crust on the floor mats, dirt on the upholstery, a stain on the headliner from when I accidentally left the sunroof open in the rain, and general scuffs and grime. When I picked it up, it was so shiny that it looked brand new. The interior was so clean that I couldn't even find a speck of dust or dirt ANYWHERE. I dropped the car off at 8am and Ron, the owner, was kind enough to drive me to work down in Manchester.He said he could pick me up too, but my husband was available - but he was nice to offer anyway! The full detail cost $199.00, as advertised. I am extremely happy with their work and would happily recommend them to anyone. They do have packages for just interior or just exterior, so if you don't need a full detail, you can pick and choose. Definitely check them out!

Two days after my son picked up the Volvo station wagon we purchased from this place, the Check…read moreEngine light came on (he had driven about 250 miles after leaving the lot). Turns out it was a "Large Leak" in the EVAP system (according to the diagnostic test). Not only did Mike basically say, "Not my problem!" he had the following colorful remarks: "I'm gonna be TOTALLY HONEST WITH YOU. You got the wrong car. Your son wasn't even interested in this car - we can get him into something more modern - like a Camry." FOUR DAYS AFTER LEAVING THE LOT: "I'm not saying this [that the likely solution to the Check Engine light was a new gas cap] just to get you off the phone. Let me know what happens when you speak to the mechanic and we'll figure it out. I will always take your calls. we want you to be satisfied with your purchase." Nice! Promising! THE NEXT DAY (five days post-purchase): [In confrontational tone] "I'm not sending you a check [local mechanic estimated that the fix would cost $200]. If you think that's what's going to happen, that's never gonna happen. If that's where this is going, let me tell you right now, I will not send you a check." Aaaaaaand... there he is, the stereotypical used car dealer. (Note: I did not ask him for a check.) Me: "You're ok with the fact that two days after driving off the lot, the Check Engine light comes on and requires a repair?" Mike: "Yes I am. You should have gotten a warranty." (Warranty was never offered.) "I am not doing anything for you and I'm hanging up." Classy, huh? In summary, this place does not stand behind what it sells, and feels free to make disparaging commentary about your teenaged son if requested to make good on its representations. Guys like this are why "used car dealer" is shorthand for deception, sleaze and fraud.

TL;DR - Place is a lemon stand. My car had lots of unforeseen issues and repairs that are totaling…read moreup to over $3,000. That review by Frank S. understands my frustration with this place. Bought a 2007 Volvo XC90 with roughly 115k. It now has 130k. I recently brought it to the local Volvo mechanics and they have found roughly $2,000 worth of work that needs to be done. Front control arm bushing, upper torque mount, right front axel. Found out the little piece you pull to get the hood open was installed wrong.. The middle console is broken and I was told it would be replaced, which it wasnt. The oil drain plug was screwed in so tight that 2 shops were not able to get it out (the third, Volvo specialists, were able to get it out). I almost had to replace the oil pan. Normally I would have brought it to a mechanic to check first but there was a snow storm that day and I needed a car. I figured I was buying a quality vehicle. I would steer clear of this place.