My husband and I have been through the stressful process of applying for finance to purchase a…read morevehicle when our credit wasn't so good. This time, we had no trade in, and limited funds for a down payment due to recent illness and missing work, but we needed a vehicle, so we were nudged online from Merchants in Hooksett, NH to come by. We were assured that it would be different there, but we were still hesitant. It was different. Right out of the gate we were greeted by a young salesman who wasn't pushy at all. He led us through each step without making us feel like any minute we'd be let down. Everyone in there treated us with complete respect. Especially, the salesman, Toby P. Signing papers was also a breeze with lots of help from the young man who went out of his way to make that process quick and simple for us. Not only was the experience of getting through the money process simple, honest, and stressless, but we drove out of there with the car we actually wanted to begin with. The cars there are clean and well maintained, many with very low mileage. I love my new car! I highly recommend this place! Thank you everyone there at Merchant Auto! Doris

I got a car from these people and was told after a year they'd take it back and get me upgraded to…read morea better car, within that year the car they sold me was nothing but problems, it's a 2021 Mitsubishi outlander that had 30k on the odo, I had to replace the cat sensors, a O2 sensor inside the cabin, had to fix a transmission leak and now I have to fix the catalytic converter since they didn't have the decency to tell me it was a aftermarket part instead of a OEM. These people are some of the worst car dealership I've worked with, I think I even preferred Tim's truck Capitol or Dan o Brian.

I bought a newer truck from them and not even 2 week later the vehicle started rough idling…read morehesitating to shift and over all the engine was not running right.

Well how about servicing the cars you sell used or not you guys are a total rip off waste of time…read moremy 82-year-old mother-in-law bought a car from you guys. You guys sold her a car she didn't even want and it's been nothing but problems then she has a problem with the rim. That's obviously causing a tire leak and she called you guys to see if you guys can order her a rim, but that's not something you guys do so much for loyalty and so much for standing by what you guys sell you guys are complete freaking joke. I would never buy a car from you I recommend anybody else who's thinking about buying used car from you remember, you don't service what you sell you guys are a pack of scumbags have a happy holiday just like you could Jackass at the service department said what a piece of crap

Worst dealership. Looked at vehicle on Tuesday, went back to buy on Wednesday, the next day! They…read moreraise the price 4K. Then acted like they could still sell me something else if not that one. Scammers! Don't go there!

Just bought a car from Merchant's. Robert Labrie was very…read morepersonable, helpful, and seemingly genuine. I wouldnt hesitate to work with him again. Also, Logan (finance guy....sorry, forgot the last name) was also very helpful, personable, and patient.

My second vehicle from here and couldn't have been any happier. They helped me get into my best…read morevehicle yet. Everyone treats you like family and the best selections for every type of driver. Stay away from big dealers, they scam every penny out of you. Best used dealer I've ever been to. Will go here for life.

Salesman represented vehicle to be a Sports Roadster. It was not…read more BUYER BEWARE. BAD BUSINESS

Terrible customer service. I went to look at a Mini Cooper with the hopes of being financed. I…read moretest drove it - it was decent so we went ahead and tried to get me approved on my own. Before we went through the process I told him (Mike) that I didn't have very good credit and that my mom might be able to co-sign. Mike urged me to try on my own. I hesitantly agreed and filled out the paper work. He suggested that I put a deposit down to hold onto the car; knowing that I more than likely wouldn't be approved for the loan on my own I asked if the $100 deposit was refundable. He said "yea of course, I'm not going to burn any bridges over $100". He also said that if I wasn't approved the money would be refunded. I went home and he called me the next business day and told me what I already knew, that I wasn't approved for the loan and to go ahead and ask my mom. I told him that my mom would either co-sign for a car or an apartment, I was not sure. I spoke with my mom and she wanted to think it over. A few days went by and Mike called me back and I told him that my mom would prefer to co-sign for an apartment rather than a vehicle but I would try to talk to her and see if I could sway her. Mike said okay and that was that. I called him back with no answer a few days later. It was the holidays so I am assuming he was out because of this, which is understandable. I then called him a week later and got an answer, he told me he was with a customer and would call me back in 15 minutes; he never did. After a few days from that point, I called him back to reconfirm that my mother would not do it, he said he remembered me telling him that and it was not a problem. I asked him if the $100 deposit would automatically post to me account and he said that the money was gone and was not going to be refunded. I was taken back since he had previously said he wasn't going to burn any bridges over $100 and said it was completely refundable. He than read a paper that I signed stating that it was not refundable, even though he had mentioned it verbally... both that he wasn't going to burn and bridges and that if i wasn't approved it would be refunded. It does say that any other agreement, verbally or written wouldn't be recognized, almost like he covers his behind so he can say one thing but put another in small writing. We spoke for about 30 minutes on the phone, I told him I couldn't believe he was risking his business reputation over $100. I told him that I was shocked that he was conducting business this way. When speaking to him about this situation it was like he was a different person. He was very rude and refused to work with me. All of this over $100. Mike at Goulet conducts bad business practices and does not keep his word.

I can't believe you put your business in the street over 100 dollars... Oh and you gave the…read moredealership a star:) five stars to you for being a Nitwit *****

I Bought a red 2010 Volkswagen Jetta here last year and had an overall good experience. The vehicle…read morehad incredibly low mileage for its age and I'm guessing it was a trade in for someone who barely drove it. Excellent condition and good luck so far (knock on wood) thanks mike!

We helped our son shop for a car and Mike was great to work with. Easy to work with, fair pricing,…read moreand gave us great confidence in our son's purchase.

Brought my Ford F-150 there had it dropped looks and drives beautiful I think everyone should go…read morethere can't ask for

I bought a 2016 Honda Accord Coupe from Amati 6 years ago. They took the time to get me approved…read morefor financing, didn't take a huge deposit from me and I drove out of there with my car in less than a week! Happy to say she is sitting in my driveway still purring like a kitten!! Absolutely a great buy! I would definitely purchase from them again! Thank you again Amati!!

My sister received a lemon from this dealership. CONSUMER…read moreBEWARE! Within nine months of purchasing the vehicle, there have been numerous issues with promises to receive a call back which has only happened once, and that was when an attorney was brought into the situation. We will now be fighting this legally. These guys give used car salespeople a bad name.

I brought my car to Auto Ally today for a full detail and it came out AMAZING. My car isn't…read moreterribly old, but the interior hadn't had a good, deep clean since I bought it back in 2014. Lots of salt crust on the floor mats, dirt on the upholstery, a stain on the headliner from when I accidentally left the sunroof open in the rain, and general scuffs and grime. When I picked it up, it was so shiny that it looked brand new. The interior was so clean that I couldn't even find a speck of dust or dirt ANYWHERE. I dropped the car off at 8am and Ron, the owner, was kind enough to drive me to work down in Manchester.He said he could pick me up too, but my husband was available - but he was nice to offer anyway! The full detail cost $199.00, as advertised. I am extremely happy with their work and would happily recommend them to anyone. They do have packages for just interior or just exterior, so if you don't need a full detail, you can pick and choose. Definitely check them out!