I have never left a negative review, but after giving this place a second chance, I feel like this…read moreexperience deserves to be shared.
Unfortunately, the service was once again extremely disappointing. My mother politely asked for basil for our pho, which is a very normal condiment to expect with pho. The woman working immediately looked visibly irritated, shook her head, did not acknowledge my mother, and walked away frowning while mumbling something in Korean. It was unnecessarily rude and made us feel uncomfortable for simply asking for something that normally comes with the dish. There was also no one else in the restaurant so it wasn't like she was overwhelmed with request.
The pho itself was also disappointing. The broth was bland yet overly salty and lacked the depth, richness, and aromatic flavor you normally expect from pho. The condiments also felt incomplete. For something as simple as asking for basil, the reaction we received made the whole experience even worse.
On top of that, there were a lot of mosquitoes inside the restaurant. The woman working actually had a mosquito lamp near her own seat, so it was clearly a known issue, yet nothing seemed to be done to make the dining area more comfortable for customers. My mother and I both left with mosquito bites around our ankles.
What makes this especially frustrating is that this was my second attempt at giving this place a chance. During my previous visit with my brother, we were essentially the only customers there, yet it took at least 10 minutes for someone to take our order. Our order was then incorrect, and we repeatedly had to get up ourselves to ask for items and corrections. We eventually decided to leave because of the service, and as we were leaving, the same woman flipped my brother and me off. That experience (4 years ago from this review) was shocking enough that I probably should not have returned, but I wanted to give the restaurant another chance /:
Unfortunately, this second visit confirmed my original impression. I can overlook an imperfect meal, a mistake with an order, or even slower service. What I cannot overlook is repeatedly being treated rudely for making simple, reasonable requests.
Between the poor service, unpleasant attitude, bland and salty pho, missing traditional condiments, and mosquito problem, I unfortunately would not recommend this place and will not be returning