Absolute trash, Took…read morethem 4 weeks to fix my phone (when they original quoted me two), and in the end they weren't even able to fix it. Never come here.

Couple years ago, I bought the phone from there. They keep my information ( social Security number…read more)until now. a few years later , "she" impersonated account holder call in to at&t change my account. cut off the usps fan# discount. but i am usps employee, then call in to resolved. They are doing the illegal business!

So grateful there is a T Mobile on Geary. I had a old phone that was locked by TMobile. I was…read moresecond in line while they were helping two different parties. I thought I might be there forever. You never know. Everybody has complicated issues. It wasn't bad at all. 15 min wait. The guy was helpful. I had to call 611 and needed their wifi to work on my phone. They obliged. I got what I needed to do. Mission accomplished. Sometimes you just need the right answers and help.

So this is an update unfortunately things have gone worse than I could imagine. They already…read morecould've been. I purchased International phone service from these people plus a pass to call anywhere in the world. This is a literal joke cause I was in three countries the service in the first country was basically limited to my friends's Wi-Fi. The second country, the APARTMENT's Wi-Fi and the Street Wi-Fi to send a message with theirs was impossible. Then the lost country there was absolutely no service. None I tried to cancel them. I had to get another phone. Service had to bring a LOCAL in to get the phone service. Paid for that then I had to go back in and pay again to call the United States to talk to T-Mobile. Which all I was hung up on at least six times. Promised everything like promises promises promises is really they should change your name. I had no service for three weeks until I came back to San Francisco. The very next day I went into the office I was livid. They told me that they couldn't help me. I explained to them what would they do if they had a situation they couldn't answer me they told me to call 611. Those people said they would help me which is another promise. Unfulfilled of course so I canceled went to another company and I was wanting a refund. They promised a refund of $75 which I didn't even see as of yet. But now they are harassing me on a daily basis twice a day calling to say they will ruin my credit and can lose my number etc. Before this a few agents promised again a phone call to straighten out the mess . Of course only a promise . Frankly never in my entire lifetime wi ever believe that this would be possible but I am now living through it Unbelievable The Nightmare Phone Company

Kieren took care of my problem with Siri, I hadn't been able to use the "Hey Siri" for about two…read moreweeks now and was really stressed out about it since I usually use my AirPods 75% of my time at work and "Hey Siri" is important to my daily functions. He reset the option and helped me reprogram it. He also took care of my phone case since it was bubbling up he took care of getting it swapped out. Definitely grateful for this guy. Thank you Kieren.

Teach your employees about customer service…read more I was standing at the phone section waiting to be assisted for 10 minutes. Five minutes in a guy approached me and said someone would be by to help. I watched him and two other employees standing around jerking each other off for five more minutes. Completely disgusted. Review your camera cameras on who was supposed to be demonstrating phones on July 20 from 7:25 to 7:35 completely worthless staff.

My boyfriend's phone port was clogged so he went to see Eddie to get it cleaned. Eddie charged him…read more$25 to get it done. My port needed cleaning (I didn't know how much my boyfriend was charged and he highly recommended Eddie so I was sure he was giving me the same price) so I went to see Eddie today. I needed my I phone port cleaned and my Mac port cleaned. He quoted $40 each. Did a great job. I was happy until I got home and told my boyfriend how much Eddie charged me. I feel cheated and will never give my business to Eddie and if you decide to, make sure he's quoting you an honest price. Actually, just take your business somewhere else. Eddie is a cheat!

What a saver during pendamic!…read more I accidently inserted sim card into my iPhone 10 when my new iPhone 12 promax arrived when I exchanged the sim cards between 3 phones. Since all Apple stores are closed in SF now, the Apple technical support suggested going to a repaire store. After research on Yelp and talked to all the owners, Easyfinder is the closest store knows how to do it. And Easyfinder is also closest store near my house. Eddie was very helpful, he solved the problem after 30 minutes working. The phone is back to normal again. Now everything is back to normal. I will ask Eddie (or Easyfinder) from now on whenever I had probelm with my iPhones. Thanks

Having documents notarized here has been a bright spot in the swamp of paperwork in which I've…read morerecently been mired. Mr. Hasan Ahmed is skilled, fast, pleasant and serves customers in the order in which they arrive. The price of a notarization, $15, is quite reasonable. I particularly enjoyed when Mr. Ahmed went off on the designer of a form I brought in -- which placed the notarization area before the end of the material being notarized -- and then made it work anyway.

Hours are unpredictable. When I stopped by today they were unpredictably closed. I won't be going…read morehere anymore. It was hard for me to get a few minutes off work to run here...so I need a place with reliable hours.

I originally came in just to ask a few questions and wasn't planning on getting anything that day…read more The staff told me about their EDGE program, and after getting approved, I was able to get an instant $600 discount on a selected phone. I honestly wasn't expecting the deal to be that good. They also explained the international roaming benefits and helped me go through all the options without making me feel pressured. The customer service was what really impressed me -- everyone was patient, knowledgeable, and made the whole process very easy. I ended up getting four phones and switching everything over that same day. Definitely wasn't what I planned when I walked in, but I'm glad I stopped by. Great experience and highly recommend this location!

I'm glad I stopped by this Total Wireless store. The representative spent over an hour with me and…read morewas really patient walking me through the plans and comparing them with my current T-Mobile plan. I was genuinely surprised that I could save around $100 a month for the same coverage, especially with the added benefit of free calling and roaming when traveling to China and other international countries. Can't wait to try this as I am traveling to Asia next month. Another service they offer is the in-home service in the Bay Area , that means they can come to you. I told my aunt about this, as she lives in Newark and she just made an appointment. The store itself looks new and has a good selection of accessories. Overall, this store know what they are doing, very on point. I had a really positive experience and appreciated how patient and helpful they were. They live up to their 5 star ratings at Google reviews.

Love the entire staff. I am treated first class. I live across the st. No matter they take the time…read moreto help me with my problems. I can't do on my cell. They are the best!

I've coming to New leaf for 7 years. Truly by far the entire staff.All 3 beautiful gorgeous girls…read more Kevin give me roylality. I feel whenever! I feel like a Queen! Very serious about their work. They all do amazing Job. Then they know how to laugh. I enjoy each every visit.

I'm the first to leave a review! woohoo!!…read more I wanted to leave a positive review after receiving top notch customer service from Julio. I walked into the store and Julio greeted me. He was helping another customer and said he will be with me shortly. While I was waiting, he took any chance he had to answer any of my questions I had. He recommended me the Moto Stylus 5G and I ended up purchasing it. The phone is awesome. It didn't take him long and my phone was activated. My experience at this retailer is freaking awesome. I will be back and will also spread the word to visit this store.