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    Verizon

    2.1 (83 reviews)
    Open 11:00 am - 8:00 pm

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    Two employees going over plans and passwords.

    Some things never change -- years later, I'm still waiting while they "work" instead of processing my pickup. I asked the girl if anyone else was working, she looked at me like she was having a stroke and said no. after seeing me scan the review code she sneakily asked for the manager to process my order. I'm sorry but I shouldn't have to wait till you're done explaining passwords and plans to a potential customer for my paid order to be handed over.

    Lying incompetent employees and this fake Verizon store! There's my number and my name in the order details!

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    2 years ago

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    Help Desk

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    Photo of Jen D.
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    3 months ago

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    2 days ago

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    2 months ago

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    Photo of Julie K.
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    2 years ago

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    1 year ago

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    6 months ago

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    8 months ago

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Help Desk

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    1 year ago

    Amazing Service from Sammy B! She went above and beyond to help solve my issue with Verizon. Thank you so much Sammie!

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    6 months ago

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    Photo of Luanna L.
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    2 years ago

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    2 years ago

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    1 year ago

    Sami was great. Highly recommended , she was so patient and thorough. A wonderful experience!

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    2 years ago

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    3 years ago

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    3 years ago

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    Photo of HoaiAnh N.
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    4 years ago

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    1 year ago

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    5 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Photo of Roland F.
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    3 years ago

    Only 2 employees and they are very very slow. Wait time of over 45 minutes or more. Unlucky I guess or is it like this all the time?

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    Photo of Jeff C.
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    3 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    Page 1 of 3

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    Review Highlights - Verizon

    Sammy B was beyond professional and her customer service was outstanding.

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    AT&T Store - When store AC broke....really warm in here even with fan on!

    AT&T Store

    2.2(257 reviews)
    0.0 miStonestown
    $$$

    We recently came in as we had the family plan which also had insurance for our phones when one of…read morethe phones was lost. Felix was our Customer Service represwentative when we arrived at 5:30 PM on a Thursday. After reviewing our contract the phone in question Iphone 14 had 9 more payments left and we decided to get a replacement which is a refurbished 14 rather than pay off the remaining 9 installments and then incur the cost of getting the latest 17 phone. The replacemwent phone took a bit longer to receive but when we got it on Monday, we made an appointment to get it set up as we still had questions regarding if we could turn in the replacement and get the newer model 17 at a reduced cost which was not the case. Unlike previous reviews for this location, 5 stars for both appointments and visits and I suspect that many of the negative reviews are during times when AT&T have a promotion in which this store and other stores get really busy with very long wait times.

    We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

    Photos
    AT&T Store - Inside

    Inside

    AT&T Store - Location of the store

    Location of the store

    AT&T Store - AT&T Stonestown {12/4/2024}

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    AT&T Stonestown {12/4/2024}

    AT&T Store - Stay away - not really an ATT store, according to the guys behind the counter.

    AT&T Store

    3.3(16 reviews)
    2.5 miOuter Sunset
    $$$$

    FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

    Do not come here! The staff is incompetent. They allow the customers to make the rules which led to…read morea horrible experience. Went in for an upgrade for 2 phones and somehow they mixed up the phones. Not only that they do not know how to activate the phone but it shouldn't take 2 hours to activate/transfer. They forced my mother to come back to return her phone because they refuse to own up to their fuck-up. They also told her to wait 3 months or something before she can upgrade. Now the upgrade is on the wrong phone. Do not come here! Go go Apple or to an actual AT&T store directly--not an "authorized dealer."

    Photos
    AT&T Store
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    AT&T Store

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    Verizon - mobilephones - Updated May 2026

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