i came in to get my screen replaced on my iphone 13 pro max, today and it was very fast, around 30…read moremins. overall great service and great pricing i definitely recommend coming here if you need your screen fixed, battery replaced, or any other tech service you need. 10/10

Moe, Alex, and your whole family doing business,…read more I am writing to express my strong dissatisfaction with the service I received at your business. After being assured that your non-OEM screen replacement was as good as original quality, the screen cracked easily. When I returned to purchase an OEM Apple screen replacement, I was quoted $300, only to find out that you are unable to source the part. Throughout this process, there has been a consistent lack of communication and unfulfilled promises regarding your inventory. Repeatedly misrepresenting your inventory and failing to follow up with customers is unacceptable. I expect far better service and transparency than what Alex, your father, and you have provided. I paid over $220 for a crack screen replacement that was a junk. Please make this a lesson for all others and avoid this establishment.

This place is awful!! My mom has been in 20+ times to get things resolved on her account and they…read moreWILL NOT DO IT. They say "it has been resolved" and she gets another bill. Now they won't respond. We will be back and thinking about even taking this further. Awful costumer service and lack of common curtesy to honest costumers.

Every time I walk into this Verizon store, it's nearly empty yet I'm still waiting 15 to 25 minutes…read morefor help. Multiple employees walk around doing nothing while only one person actually assists customers. Even people with appointments get stuck waiting. The sales pitch always makes it sound like the phone is basically free -- just a small monthly payment -- but surprise fees show up on the next bill that were never mentioned. This has happened to me multiple times. Whenever I have questions about my account or billing, they refuse to help and just tell me to call customer service. Other customers waiting in line look just as frustrated as I am. And when people leave negative reviews, the manager always replies with the same generic, copy-and-paste response you see everywhere: "customer service is our top priority", "we have high standards" and "we strive for excellence." It feels completely scripted and changes nothing. Many customers seem to be having the same disappointing experience. Once I find a way to close my line or switch to another carrier, I will do it in a heartbeat.

Do not go to this store. I have reported this franchise immediately- as it is not owned by AT&T,…read moreto the Corportate store headquarters, and both employees, blatantly lied to me. There was a $25 charge to download data? Not true. They accessed my account and added 3 services that they never spoke to me about - I learned only in a text driving home. When I called them, they stated they could not "reverse the charges" unless I came back to the store and all my date would reverse back to my old phone. This is so untrue, per AT&T! Not only that, they blatantly told a mistruth that the $25/month was then for the data!!! It is for a program that is called Home Tech that they get commission on! I have had all removed, contrary to what they shared, by AT&T. I have taken the next step to report them as a dishonest franchise. You cannot do business in this unprofessional, dishonest manner. I will be sure of it. I do not recommend this AT&T store. The one on Trancas is very upfront, honest and professional... have used them for years.

I had a problem with my cellphone. Jason was very helpful and had the issue solved in a short time…read more His patience with this old man was very much appreciated. I would recommend this store to anyone who needs help with a problem or to purchase a new phone.

Cricket guy....I like you but you did me dirty. I would really rather peel my own skin off…read morestarting at the fingernails than go to a cellular phone store of any kind. The folks there are usually less than helpful and don't really know much about phones. Not to blow wind up my own skirt but I do know a lot about cell phones and how to manipulate them. I go in with my phone and was immediately helped, well kind of. I was told my account was locked. The young man behind the counter told me he could do nothing for me until it was unlocked and to call 611. I did as he asked and finally got someone on the line and of course, they had a different plan of action. The guy behind the counter refused to talk to customer service for me and I was not clear on what was the issue, however I got it unlocked. I was initially told it would be 20 bux collectively to add this phone and purchase a sim card. About 20 mins later that price went to 35 bux which was out of my range. Just for kicks, we took the sim card out of my working phone and put it in the new phone and unfortunately, it would not read it. I left fairly unhappy, I had done some major work to this phone and now I have to start over. I thought to myself, "Self, that ain't right. You know better than that". I decided to try the sim myself. Pop that effer in and voila, I have service. I knew it. Cricket guy, as I said in the beginning, I like you but you can't do folks dirty like that. I almost sold that phone and if i did, hours of work would have gone down the drain because your effort, well lets just say, sucks.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Napa store today.

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

Courtney of this Trancas Street store was so patient and professional when I brought in my new I…read morephone to update and correct an e mail problem. She never gave up with a difficult situation until the new phone had the proper connections to both my e mails. She was pleasant to work with and very personable. I recommend people go to this ATT store instead of the one on Soscol. The Soscol store was more pushy on sales versus service and a clerk there lied to me about why I needed some new cords and was unable to program my new phone. Apple store in Sant Rosa had NO problem quickly and efficiently updating all the data of old phone to new phone.

If I could give this store a -1 I would. The customer service is horrible. The person I worked…read morewith did not listen at all - acted like they knew what I wanted/needed - without listening multiple time I needed high quality service. She put me on the lowest plan. Went back to the store to fix it and the customer service was even worse. I left and fixed it on the phone. AT&T doesn't care about customer service or any of us customers. This store is a shining example of that.

I drove out to this location because I saw the reviews were good despite there being a small number…read moreof them. But some of the AT&T locations have gone downhill with employees not being very helpful so this was worth the drive for me. Lydia helped me out and was very patient, attentive and thorough. She helped me figure out an early upgrade and get the new iPhone ordered for me. For anything she was unsure of, she didn't blow me off or assume the answer. She would follow up with another employee to be sure and I really appreciated that. I will continue to come back to this location for the great service!

Raff was super helpful and knowledgeable letting me know all my options and plans. Thank you!read more

This guy is total jerk. He wasted over an hour of time talking to customers about nothing while we…read morewaited for him to answer one question. He used to be with Boost, but they must have let him go for doing nasty things to people like putting in his information and pin for people's accounts so when you want to change something on your account, you can't because he set it up and won't tell you the pin he used. Don't waste your time here. Use Visible for $25 a month for unlimited everything!!!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Napa, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I hired CEG in the spring for my studio's urgent digital maintenance needs. I paid $1,000 for a…read more"full assessment" and a recommendation for a new RAID system (a $10K+ emergency). The service was an absolute failure: Zero Urgency & Unprofessionalism: It took MONTHS--not days--to get an equipment estimate, despite being hired for quick response. There were constant delays, missed deadlines, and all-around poor communication. Hidden Fees & Massive Overcharge: Their final quote was a shocking $19,000--nearly double the initial estimate. A closer look revealed an undisclosed, hidden surcharge on all hardware, and $1,600 more than B&H Photo for the main RAID system. Rude Management & Illegal Practices: When I called to question the surcharges and ask for my $1K fee back, the supervisor was rude and condescending, defending the "normal" surcharges. Admitted to Illegal Recording: Most alarmingly, the person I was speaking with admitted on the call that he was illegally recording the conversation without my consent, only stopping the recording midway through. As California is a two-party consent state, this is a clear violation of state privacy laws and demonstrates a complete disregard for ethical and legal business conduct. I would advise everyone to steer clear of CEG. They overcharge, hide fees, lack professionalism, and engage in deeply questionable business practices. Jim G.

I had reached out to CEG to replace an iPhone battery (thought it was swollen), they quickly got me…read morein the same day for a drop off repair. Ends up it was the screen that had come detached and needed replaced. Unfortunately the cost of the repair was more expensive than the worth of the phone. So they were able to put it back together, better than when I dropped it off, and didn't charge me anything. Everyone I spoke with was friendly and courteous, definitely first class service. For any computer or smart phone repairs I know how to call first! The folks at CEG rock!

Great people who work here especially Brandon and Dang! They…read moregot me all set up on a new iPhone for a great deal and we're just so friendly and patient with an old lady! Thanks again, you guys!

Very frustrating experience with my new iPhone 17 purchase…read more The phone service has been good, and usually the customer service too, at least at their other location in town. The employees need to understand that when they are mumbling data speak to customers, that... 1. The music in the store is too loud and distracting. It's hard to understand you. Don't just tell me stuff. Answer me clearly. 2. I don't speak data speak/T-Mobile speak. Please explain your terms, don't just repeat them. You went to school to learn these terms. I didn't. I'm just a normal guy off the street. 3. Turn off the ringing phone alarms that are signaling a phone is out of place. I know that you are all used to working with phone alarms going off. To me, that is a distraction. 4. Tell me ahead of time that the process is going to take well over two hours. I could have scheduled out the time, instead of being told that I could take a walk and come back later. You would complain if you ordered dinner and then had to wait two hours to be served. That's how I felt. Corporate management needs to train their employees to be more than salesmen and technical advisers. Courtesy and respect would go a long way in bringing back customers.