It was time for an upgrade…read more My phone's wear and tear is beginning to show, so before it goes into a complete meltdown (exaggerating, of course) I decided it was time. Enter Luis who helped us. He did everything with ease using our own phones. Honestly, I kinda felt like a fool at how easy it was ordering new units simply by using the T-Life app which is what he did. (But I was already in the area, so why not...) But being an expert and all, the whole process would have been faster with him anyway. He was friendly, he answered our questions without hesitation and overall a good person to work with. We were outta there sooner than anticipated. Not my usual T-Mobile store, but definitely recommending Luis.

I went to T Mobile to get a phone for my business , we have been having problems with our AT&T…read morelandline phone, and I was helped by Matthew Rodriguez. Matthew was super knowledgeable,patient and listened to my concerns he suggested several different options and helped me decide on a great plan. He never was high pressure and even made sure that I got the best deal finding extra savings. A big thank you to Matt and a job well done I would highly recommend anyone needing any kind of help with cell phones to see Matt Rodriguez at this T Mobile location

NOT AT STORE- house call on 3/7/26 in CPT @ 8:15am. Well what can I say... customer service is…read morestill a thing. It mmade the difference of a long-time customer leaving to AT&T (now in the area) or staying. Mr Angel (name befitting) educated me on tech devices that should not be linked to spectrum boxes and checked all wiring. Many may say, "That's his job". This may be true, but being a decent human being is slim to none nowadays. Angel was professional and seemed to enjoy is job. That alone sets him apart. Is Customer Service still a thing-YES. Thanks Angel. keep up th good work.

Don't ever go here !! Closing all 3 accounts I have with them, associate David lied to us in told…read moreus we couldn't switch names on account to call customer service after I was told to come here to switch it , my dad literally had a brain bleed and I toke the day off work to come just to be lied to and inconvenienced , will never get them again

My family has gone here for years to full up our numerous 5gal water bottles every week and a half…read more The man working the shop has always been friendly and sociable whenever I come in. With filling up water, you have 2 options: pay by gallon or get a water membership, which is what my family had been doing for the past 5 years at least. There's a book log up in the front that they go by honor system, you pay ahead of time and mark down how many gallons you fill up. There's a whole row of water machines on one side with 2 water bottle cleaners and on the other there's phone accessories, a copier/fax/scanner, and phone cards. They used to have 2 carts to move your water bottles after they've been filled, but now there's only one. When it gets busy, sometimes people will have to wait their turn to use the cart. The parking lot is huge so if I have no more than 2 5gal bottles, I'll just carry them out to the car. Water and Cellular is located in a huge plaza and there's a lot to do and see so this is a great location for them.

Been coming here for almost 5 years now and every time I go I get the same chill vibe! Cheap…read morebeverages if you're thirsty and his operation is very organized.

The worst experience EVER! This is the Verizon store that moved from dominguez to Avalon. The…read morePolynesian worker was extremely rude and did not help me at all. I just spent over $2000 in this store today only to be ignored and left without a phone overnight. This worker told me that my phone would finish updating in 30 minutes. That was a lie. The other worker asked me to leave while my phone was still updating. The security guard was also rude. The woman worker told me to got to target to buy a phone case that I was willing to purchase there. This place ruined the second half of my day. I am on my iPad and cannot make any calls. If I could them a negative 200 score, it wouldn't be enough. I am calling corporate.

Every time I have a male helper, they are of no help…read more They don't give me the time needed and help new people coming from the door instead of me. Only come here if you get a female if you are female.

O.M.G .... My life was in chaos. Moving from one LACnty City to another. Dealing with a couple…read morephysical Health impediments ... concurrently. Needed to desperately get my 13yo MacBook Air *cleaned up* + several issues *fixed* ... so I did NOT have to expend $$$ to replace it ... even during PrimeDays. After putting it out there on Yelp ... LUFI was the ONLY responder who replied back to me with ACTUAL *helpful info*. LUFI asked a couple specific ??s. I replied. LUFI replied again. I took my MBA to LUFI on a Monday ... + had it back the following week .... LOOKING . + . WORKING . LIKE . NEW. The price for this MAGIC was sooooo minimal ... that I tipped LUFI as if they were a really good WaitPerson! If you have ANY problem TECH related ... let *LET US FIX IT* ... fix it for you !!!

I've used them three times for various services. Superb service, and value definitely use them!read more

Amazing service and communication! Definitely recommend and will be using them for future needs!…read moreThank you!!

Never received options as to the types of screens offered. Very overpriced will give you a cheaper…read morescreen and misinform you, resulting in a lower-quality end result. The phone broke again not three weeks later despite having a case and screen protector over a minor drop from shin-level.

Ramone is the best technician ! He's real & very friendly when it comes to deciding whether it's…read moreworth fixing your phone. He does it quick & efficiently ! I wouldn't take my phone anywhere else but with him! He's very trust worthy! Thank you Ramon for always keeping your word! I would recommend him!

The funny thing is, I remembered to leave this review because I am currently in the mall and they…read morehave a VERY angry customer yelling at them. They will have to deal with her but here is my experience... I had an iPhone 6 that I dropped and cracked the screen. There was no bleeding and the phone still worked perfectly. Three weeks later the phone completely died on me. I brought it to this place and told him what happened. He said that my internal screen finally completely broke or something along those lines. I asked if that made sense since the phone wouldn't even vibrate or ring. He said yes so I let him see what he could do. Well he comes back and says there is no hardware damage and he isn't sure why it stopped working. He informs me that if I take it to Apple they will automatically say it's due to the damage to the phone (this is true). He try's to talk me into paying him to change the cracked screen, then taking it to Apple to see if I can get the phone replaced. He even goes as far as to say he checked and all the warranties have expired for my phone. I politely decline and decide if I have to spend money I should just take it directly to Apple. But I thank him and pay him a tip for his time I take my phone to Apple later that day and they inform me that I have MULTIPLE screw missing from the inside of the phone and ask if I've had the phone fixed elsewhere which will void the warranty. This is the part that pissed me off. So because I won't spend my money here you try to screw me over and leave out screws when putting my phone back together? What kind of integrity is that?! Luckily Apple worked with me since there was NO other hardware damage other than the crack and replaced my whole phone for the price of a cracked screen! According to my experience and obviously the experience of the lady screaming at them right now, heed my warning and DO NOT do business with these CROOKS!