I closed my account not 1,2 but 3 times. I called to confirm I was told it was closed they can't…read morefind my account. I went into the store to make sure it was closed they said yes it is completely closed. I get a bill today for $56. I spent 1 hour on the phone 3 people the last lady tried to get me to stay told me she was going to take care of me. I said ok pay the 56, because I am paying T mobile for this line. They said they can't but they can get me a better deal.......#WTF

I guess Spectrum doesn't have enough money, so they are insisting on charging a dead woman for…read moreservice that she never received because she was dead. It is absolutely insane to me that they feel entitled to this money. I canceled the service 5 days after she died which is 2 days into the billing cycle which means she should have just been charged for 2 days but they are insisting that I have to pay her entire month and to add insult to injury they've been charging her for internet service for a year and she never had a computer. And they refuse to discuss that issue either so I really really hope that spectrum is happy that they got $150 from a dead woman for service that was never provided

Corbin, excellent! Cleaned out my (VERY DIRTY) phone, and didn't look down his nose at me. THEN, he…read morerepaired it for a fee much less than buyig a NEW phone, which my carrier in the mall WAS DYING for me to buy and the moment I went into my CARRIER's STORE, began the pushing and the shoving using an enthusiastic bully to GET ME TO BUY another expensive (for each month's fee I'd be owing them until I OWNED the dang phone -- DO I REALLY need the "latest" model? -- SERIOUSLY!) So, Corbin's and his staff's work and attitude leave you satisfied. Very pleasant - professional and KNOWLEDGEABLE. Hours, decent, too. Price good. I could have done without the extra days of waiting -- but that's just me -- NOT the business. Phone was READY when they said (go figure! Who does that, now?)

I download what I thought was a secure app but I was wrong! My phone locked up and I couldn't…read moreaccess anything. I restarted but then I couldn't even get into the phone. After dropping it off for 45 minutes I came back to a working phone, cleaned of over 200 viruses and God only knows what else. I could breath again knowing no information was taken. I was referred to cell phone fixer by another business who only does laptops & tablets. I'm glad I went with cell phone fixer instead of taking it to T-Mobile who more than likely would have just completely wiped it clean. Highly recommend!

Is there a ZERO star option?! We switched from Verizon to ATT on August 23, 2025 and we were told…read moreour monthly bill would be $152.83 plus taxes and fees. We received the following bills and paid the following: August 23, 2025: $105.00 + $78.82 + $396.60 (I understand that some of these were the taxes for the phones) September/October 2025: $597.27 November 2025: $375.90 December 2025/January 2026: $604.50 February 2026: $390.81 March 2026: $306.54 Every month, I contact the Store Manager in the Clifton Park, NY store because our bills are way over what they should be. She tells me the credits will hit our account and everything will even out. I stopped believing her in November. We set up auto-pay on Aug 23 (I gave the store associate a blank check w my account number in the store!) and it never took effect, we are being charged for insurance and who knows what else; the ATT statements are impossible to understand. I know we were told our monthly bill would be $152.83 plus taxes and fees for service and the payments for 5 phones, and that was the furthest from the truth. Well, here we are over 7 months later, many texts to the Store Manager, a few store visits and nothing has been fixed. When I don't pay the monthly bill in hopes of it being "fixed", ATT calls me every morning around 8:15am ET until I pay it. I have answered a few times, but there is no human on the other end to hear my story, so I give up. The wait time to speak to someone in a foreign country is a joke and I refuse to do it. They threaten to turn off our service when they call. This is something that CANNOT happen as we have a daughter away at college out of state with epilepsy. Every time, I am reassured me that it will all be fixed, so I continue to pay the astronomical bill because who has time to deal with this?? She escalated this to the District Manager in our area back in November when I went into the store to talk to her. I asked that he call me to assure me that he is working on rectifying this situation, of course he never called. I went back into the store in December and was told by the manager that the DM is STILL working on getting access to put in a request to fix our bill which will take some time. How long does it take for a DM to get access?? I don't believe it for a second, this is ATT - I hope you have been IT support that this! Well, our phones were shut off last month, I unwillingly paid the bill in the store to turn them back on and here I am. My hands are tied, we are contracted for three years and I have overpaid by ~$1500 for 7 months of phone service. I feel ATT is stealing from us and there is noone that can help me. What is a customer to do? The Store Manager is lovely and talks me down when I go into the store, but she cannot help me and she is very frustrated herself. The DM seems useless and doesn't care, otherwise he would have called me by now to rectify this situation. I have even emailed the "President's office" FOUR times and have not received a reply. I work full time, I have three children and I serve on several non-profit boards; I do not have time for this, but I also do not want to pay any more. We are contracted for 3 years. I fear if we leave now, I will not get my money back. We are truly stuck and to say I am upset is an understatement. I am currently mailing in a letter of dispute to ATT (why is there no online option?!) And, I will be posting this review anywhere I can, "as the squeaky wheel gets the grease". I do not recommend ATT phone service, and I see many other reviewers here agree.

For the second time now, the staff here saved me! The ATT call center wasn't even taking calls. But…read moreI got immediate help at the store. It's worth the trip!

Great service at a fair price, would use him again for screen repair if I ever needed it.read more

Really bad, broke my phone and had me go to another repair shop. Was too expensive and wasn't…read moregreat. Never called back aswell.

Highly recommend Microsec in Washington, DC, if you need to troubleshoot Google Workspace email. My…read moreemails used to get deleted automatically, and the tech was able to get to the bottom of it and fixed it for me.

Alarmed at these fake popups I have been getting and also since I did not have any antivirus on…read morethis Windows 11 desktop of mine, I was seeking for help. Microsec stood out and they have done their abracadabra to get rid of all the bad stuff and secure my computer remotely in Meadville, Pennsylvania. Great help from an amazing tech, his name is Jude who worked on my computer. Five stars to him for his professional work and doing it as fast as he can.

They have always helped me I purchased 2 refurbished…read morecomputers from them last May One was just not working correctly I also purchased a 2 year extended warranty for 2 years for 2 . 50 or 75 per computer One of the laptops kept shutting down , I upgraded to a better one for a little more money They definitely know what they are doing re computers Dwayne the owner always does his best to help me

They are cheaters and liars. They gave an estimate and changed it. We had a problem that involved…read moremicro soldering and we were told it would be $150 but then they bumped it up to 250 saying it was a difficult job. On top of that they charged $65/hr for diagnosis which was supposed to be free. Stay away from these crooks.